Kpi Executive Dashboard
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Transcript of Kpi Executive Dashboard
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KPIs Executive Dashboardhttp://www.inflowtms.com
April,2009
KPIs Executive Dashboardhttp://www.inflowtms.com
April,2009
![Page 2: Kpi Executive Dashboard](https://reader035.fdocuments.net/reader035/viewer/2022062303/554985dcb4c905b96a8b4ca6/html5/thumbnails/2.jpg)
http://www.inflowtms.com
KPI Executive Dashboard
With high-level, real-time snapshots of individual, departmental and company performance, executives and managers have the opportunity to adjust tactics, resources and follow-up activities for optimal success.
The KPI (key performance indicators ) Executive Dashboard developed by INFLOW offers highly visual, easily interpreted reporting views.
Introduction
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http://www.inflowtms.comThe Concept
Key Performance Indicators (KPIs) allows you to measure and control business performance focusing on result oriented metrics.
![Page 4: Kpi Executive Dashboard](https://reader035.fdocuments.net/reader035/viewer/2022062303/554985dcb4c905b96a8b4ca6/html5/thumbnails/4.jpg)
http://www.inflowtms.com
Measure and determine trends and performance patterns across business processes and teams by monitoring KPIs such as case assignments, service incidents, and campaign responses.
Identify problems that need attention by alerting management when an indicator reaches a critical high or low.
Easily visualize results on the dynamic live dashboard.
Monitor the status and performance of your business processes.
Proactively review reports and indicators.
Stay better informed with real-time dynamic data and make informed decisions.
Have the ability to filter and graphically drill-down in specific indicators.
Export reports to Microsoft Excel.
The dashboard can be accessed on a shared basis by the management team.
The Goals
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http://www.inflowtms.com
The Dashboard is an interactive and dynamic tool that provides a consolidated graphic view of the data stored in the application in a single screen.
The Dashboard
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http://www.inflowtms.com
By dragging any of the 2 sliders in the control bar you can narrow the information to display for the charts at the same time easily.
The Dashboard
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http://www.inflowtms.com
By clicking a slice in the pie chart, the Region Details chart is updated with that region data against theaverage for all regions.
The Dashboard
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http://www.inflowtms.com
Mousing over any of the chart bars or slices you will see detailed information.
The Dashboard
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http://www.inflowtms.com
Each chart has controls to switch the view from chart to grid as desired.
The Dashboard
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http://www.inflowtms.com
View in grid visualization.
The Dashboard
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http://www.inflowtms.com
Dynamic live charts
Case Assigments Report
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http://www.inflowtms.com
Filter data by date range using a slider control.
Case Assigments Report
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http://www.inflowtms.com
Filter by person.
Case Assigments Report
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http://www.inflowtms.com
Detailed information is displayed on mouse over.
Case Assigments Report
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http://www.inflowtms.com
Each chart has controls to switch the view from chart to grid as desired.
Case Assigments Report
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http://www.inflowtms.com
View in grid visualization.
Case Assigments Report
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http://www.inflowtms.com
Dynamic live charts
Average Cases per Rep and Customer
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http://www.inflowtms.com
Filter data by date range using a slider control.
Average Cases per Rep and Customer
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http://www.inflowtms.com
Filter by person.
Average Cases per Rep and Customer
![Page 20: Kpi Executive Dashboard](https://reader035.fdocuments.net/reader035/viewer/2022062303/554985dcb4c905b96a8b4ca6/html5/thumbnails/20.jpg)
http://www.inflowtms.com
Filter by customer.
Average Cases per Rep and Customer
![Page 21: Kpi Executive Dashboard](https://reader035.fdocuments.net/reader035/viewer/2022062303/554985dcb4c905b96a8b4ca6/html5/thumbnails/21.jpg)
http://www.inflowtms.com
Detailed information on mouse over.
Average Cases per Rep and Customer
![Page 22: Kpi Executive Dashboard](https://reader035.fdocuments.net/reader035/viewer/2022062303/554985dcb4c905b96a8b4ca6/html5/thumbnails/22.jpg)
http://www.inflowtms.com
Each chart has controls to switch the view from chart to grid as desired.
Average Cases per Rep and Customer
![Page 23: Kpi Executive Dashboard](https://reader035.fdocuments.net/reader035/viewer/2022062303/554985dcb4c905b96a8b4ca6/html5/thumbnails/23.jpg)
http://www.inflowtms.com
View in grid visualization.
Average Cases per Rep and Customer