Konecranes Service

CRANE SERVICE

SERVICE WHY KONECRANES? LIFECYCLE CARE LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL CONTACT

SERVICE FOR ALL MAKESWe provide specialized maintenance services and spare parts for all types and makes of industrial cranes, hoists, machine tools, and port equipment -- from a single piece of equipment to entire operations.Our objective is to improve the safety and productivity of our customers’ operations.

PRODUCTS

WHY KONECRANES?

SAFETY CULTURE AND RECORDAt Konecranes there is no job so

important and no service so urgent that we cannot take the time to perform our

work safely and correctly.

CUSTOMER FOCUSWe have a deep

understanding of our customers’ processes

and operations.

PEOPLEAs the industry leader, we

attract the best people; our commitment to growth and

development retains them.

KNOWLEDGEMost comprehensive technical

training and certification programs backed by a world-

class technical support network.

EXPERIENCEIndustry leading OEM with over 100 years of experience and

over 450,000 pieces of equipment under maintenance agreement.

TECHNOLOGYIndustry leader in R&D with a

proven track record with innovative products and services. Pioneer in

Smart Technologies.

COMPREHENSIVE OFFERING

We have a comprehensive offering of service programs and products

that are tailored to meet our customers’ needs.

CUSTOMER PROXIMITY

Whether around the corner or around the globe, our customer proximity is made

possible with a large and extensive service network of professionals.

SERVICE WHY KONECRANES? LIFECYCLE CARE LIFECYCLE CARE IN REAL TIME PROGRAMS PORTAL CONTACTPRODUCTS

LIFECYCLE CARELifecycle Care is a systematic, consistent, comprehensive and professional approach to maintenance, supported by world-class tools and processes.

Highest Lifecycle Value results from maximizing the productivity of uptime in addition to minimizing the cost of downtime. We believe merely keeping your cranes running is not sufficient. We must also help you achieve the highest productivity during every shift.

NEW EQUIPMENT


WATCH THE LIFECYCLE CARE VIDEO

NEW EQUIPMENTFor providing new or replacement equipment.

• Workstation lifting systems• CLX chain hoist• CXT wire rope hoist• Industrial and engineered cranes

INSPECTIONS & PREVENTIVE MAINTENANCE


INSPECTIONS AND PREVENTIVE MAINTENANCEIdentify risks and improvement opportunities, and support compliance with regulations and standards.

● Preventive maintenance inspections (MAINMAN)● ◼ Country-specific inspections (periodic and frequent)● Routine maintenance● Remote monitoring

● CARE Program◼CONDITION Program

CORRECTIVE MAINTENANCE AND RETROFITS


CORRECTIVE MAINTEANCE AND RETROFITSAddress safety and productivity issues and capitalize on improvement opportunities.

• Planned repairs• On-call service• Spare parts and rebuilds• Hoist replacement• Radio remote• LED lights

CONSULTATION SERVICES


CONSULTATION SERVICESGuide decision making and uncover critical issues, using advanced technology and trained specialists when a deeper look at a crane and its components is required.

• Critical components assessment• Crane and runway geometrics• Crane reliability studies• Compliance Gap Analysis• Operator training

MODERNIZATION SERVICES


MODERNIZATION SERVICESProlong the economic service life of equipment and achieve increased capacity, speed, duty or load control.

• Capacity, speed or duty uprate• Trolley replacement• Controls• Operator cabs


CONNECTING DATA, MACHINES AND PEOPLE TO DELIVER

LIFECYCLE CARE IN REAL TIMEIn order to deliver Lifecycle Care in Real Time, we use the Industrial Internet, connecting data, machines and people.

We bring together usage and maintenance data and combine it with our knowledge and experience, providing insights that allow our customers to optimize their maintenance operations and activities.

CONNECT – MOBILE ENABLED TECHNICIANS


CONNECTIn the field, our mobile-enabled inspectors and technicians enter inspection and maintenance data following the Risk and Recommendation Method, using our proprietary MAINMAN software. They can access maintenance history, equipment usage and operating information and look up spare parts and manuals.

CONNECT – TRUCONNECT REMOTE MONITORING


CONNECTTRUCONNECT Remote Monitoring uses sensors to gather usage data—running time, motor starts, work cycles and brake condition. Alerts are notifications, by text or email, of events such as hoist overloads, emergency stops and over-temperatures.

CONNECT – TRUCONNECT REMOTE SUPPORT


CONNECTTRUCONNECT Remote Support provides 24/7 access to a global network of crane experts and specialists, offering problem solving and troubleshooting to help reduce unplanned downtime.

GET INSIGHTS – YOURKONECRANES.COM


GET INSIGHTSCustomers have access to yourKONECRANES.com, our customer portal. Usage data, maintenance data and asset details are linked, giving a transparent view of events and activities over any selected time interval.

GET INSIGHTS – DATA


GET INSIGHTSAggregated data can be viewed, analyzed and shared quickly, for a single asset or an entire fleet. Insights can be drawn by observing anomalies, patterns and trends, helping users make fact-based decisions.

GET INSIGHTS – ANOMALIES


GET INSIGHTSAnomalies can show up as faults, such as overloads. These events are considered abnormal and should be addressed promptly as they occur. Knowing when an overload occurs is the first step in identifying its cause.

GET INSIGHTS – PATTERNS


GET INSIGHTSPatterns help reveal relationships between variables. For example, overload or emergency stop alerts or excessive starts may indicate the need for operator training aimed at reducing human-error downtime and the risk of safety incidents. Recurring motor overheats may indicate needed changes in equipment or process.

GET INSIGHTS – TRENDS


GET INSIGHTSThe study of trends can help prioritize corrective action and investments. Analyzing data behavior over time supports the development of predictive maintenance.

OPTIMIZE


OPTIMIZEOur consultative approach can help guide your decision-making. We take time to share our findings, provide recommendations and discuss how each action can optimize various aspects of your operations and maintenance.

• Regulatory compliance• Record keeping• Maintenance planning and prioritization• Spare parts supply• Equipment utilization• Operator training• Capital expenditure planning and justification


CARE PREVENTIVE MAINTENANCE PROGRAM


CONDITION INSPECTION PROGRAM

CAREPREVENTIVE MAINTENANCE PROGRAM

The CARE Preventive Maintenance Program is our most popular service offering. It has been designed to improve your equipment safety and productivity through the systematic application of preventive maintenance inspections, routine maintenance, our proprietary Risk and Recommendation Method, and remote-monitoring technology, where available. When combined with corrective maintenance, retrofits and consultation services, lifecycle value is maximized.


IF YOU NEED JUST THE BASICS

CONDITIONINSPECTION PROGRAM

The CONDITION Inspection Program is designed to help you comply with local statutory requirements and support your in-house maintenance. These inspections provide accurate information on deficiencies and violations as defined by regulations and our own experience. Trained and qualified professionals perform the inspections. The CONDITION Program gives you access to our inspection expertise with online reporting and allows you to try our other services as needed.


IF YOU NEED JUST THE BASICSCONTACT is our most basic on-demand service, typically for emergency repairs, spare parts, breakdown response and other ad hoc needs.


BEYOND PREVENTIVE MAINTENANCE

BEYOND PREVENTIVE MAINTENANCEIf you're looking for a more comprehensive service agreement that goes beyond preventive maintenance, we have the COMMITMENT Maintenance Program and the COMPLETE Maintenance and Operations Program.


TRUCONNECT DATA

CUSTOMER PORTALCustomers with a maintenance agreement have access to yourKONECRANES.com, our cloud-based customer portal. Usage data, maintenance data and asset details are linked, giving a transparent view of events and activities over any selected time interval. Aggregated data can be viewed, analyzed and shared quickly, for a single asset or an entire fleet. Insights can be drawn by observing anomalies, patterns and trends, helping users make informed maintenance decisions.


REPORTS AND REQUESTS

TRUCONNECT DATARemote Monitoring usage data can be viewed by fleet or a single piece of equipment. A summary view allows you to easily filter by date. Easy-to-read graphs show running hours, hoist motor starts, hoist overloads, emergency stops and over-temperatures. You can also see an estimation of remaining service life, or design working period (DWP).


REPORTS AND REQUESTSAdditionally, you can access inspection and service reports, service schedules, maintenance histories, asset lists, service spend and agreement details. You can also use yourKONECRANES to initiate service requests.


CONSULTATION SERVICES

INSPECTIONS AND PREVENTIVE MAINTENANCE• MAINMAN Planned Maintenance • MAINMAN Assessment• Preventive Maintenance

Inspections• Routine Maintenance• Compliance Inspections

CORRECTIVE MAINTENANCE AND RETROFITS• Hoist and Crane Repair• Wire Rope Hoist and Electric

Chain Hoist Replacement• Retrofits – ControlPro, Inverter,

LED Lighting, Radio Remote Controls

• Smart Features


MODERNIZATIONS, PARTS, TRUCONNECT

CONSULTATION SERVICES• RailQ Runway Survey• CraneQ Crane Geometric Survey• RopeQ Magnetic Rope

Inspection• Crane Reliability Study• Gear Case Inspection• Coupling Inspection• Hook/Shank Inspection• Below-the-Hook Inspection• Design Life Analysis• Steel Structure Analysis• Rope Analysis• Hook Analysis• Crane Operator Training


MODERNIZATIONS• Hoist, Trolley and Crane Upgrades• Control Upgrades

PARTS• Genuine Konecranes Parts• Parts for Any Brand• Equivalent Parts• Performance Parts• Reverse Engineering• Rebuilds• Crane Parts Manufacturing

TRUCONNECT• Remote Monitoring• Remote Support


Contact Konecranes to learn more about crane service.

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Konecranes is a world-leading group of Lifting Businesses™ offering lifting equipment and services that improve productivity in a wide variety of industries. The company is listed on Nasdaq Helsinki Ltd (symbol: KCR1V).

With approximately 12,000 employees at 600 locations in nearly 50 countries we have the resources, technology and determination to deliver on the promise of Lifting Businesses™.

© 2016 Konecranes. All rights reserved. ‘Konecranes’, ‘Lifting

Businesses’, , TRUCONNECT, CXT, are either registered trademarks or trademarks of Konecranes Global Corporation.

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