Knowledge management presentation1 (3)
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Using Knowledge Management and Competitive Intelligence Techniques in a Public Sector Organization Presented by Dr. John Persico Jr. ASQ Conference Minneapolis, Minnesota
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I did this presentation some years ago but I still think it is relevant and despite the passing of some of these concepts, most organizations have not really made a great deal of progress in these areas. There is a still much that organizations can implement which will help their productivity and competitive advantage.
Transcript of Knowledge management presentation1 (3)
Using Knowledge Management and Competitive Intelligence
Techniques in a Public Sector Organization
Presented by Dr. John Persico Jr.
ASQ Conference
Minneapolis, Minnesota
Thoughts about Knowledge•Know thyself: -Socrates
•Understand your abilities, win 1/2 your battles, understand your opponents, win 1/2 your battles, understand both yourself and your opponent, win all your battles: -Sun Tzu
•Successful organizations have a theory of the business: -P. Drucker
•We don’t have time to think in our organization, we are too busy fighting fires. We frown on people doing nothing: - A. Manager
Knowledge Administration
Knowledge Creation
Knowledge Sharing
Knowledge Management?
Search Harvest Compile Organize Index
Categorize Summarize Relate Associate
Distribute
Most Knowledge Management tools and software address the above components.
Model Metaphor Build Hypothesize Test
Theory Construct Fantasize Dream Question
Play
Few if any tools address Knowledge Creation
Maybe Knowledge Management is the biggest Oxymoron of all time?
•Do we really suppose that anyone is intelligent enough to manage knowledge?
•If knowledge is only thought of as “Business Information” we leave out entire domains of thought and feelings that are germane, if not essential, to Wisdom.
Data
Information
Knowledge
Wisdom
Explicit Knowledge
Tacit Knowledge
Wisdom = KQ + EQ + MQ + RQ + BQ + SQ
KQ = Knowledge Quotient
EQ = Emotional Quotient
MQ = Moral Quotient
RQ = Relationship Quotient
BQ = Behavioral Quotient
SQ = Spiritual Quotient
What wisdom can you find that is greater than kindness? Rousseau
So for us, Knowledge Management is only a convention that allows us to speak to others with some degree of mutual understanding.
Our Goal: To facilitate an open system that finds, creates and allows the maximum transfer and understanding of data, information, knowledge and ideas into, between and out of our organization, with an end result of optimized value for our customers and stakeholders.
Seven Key Principles of Knowledge Management
� Leverage� Balance� Dynamism� Vision
� Focus/Integration� Shared Meaning� Risk
Five Primary Strategies of Competitive Intelligence Professionals
1 Benchmarking2 Internet/Documentation3 Insider Information4 Networking/Shows/Associations5 Gaming/Modeling/Fantasy
Systems Thinking
Total Quality
Knowledge Management
Galaxies, black holes,universes.
The world is a verysmall place.
The world is beyondour "management."
The world is verysimple.
"Good" is as importantas Big.
Big is most important.
We learn by theory andexperience
We can learn byexperience.
Complexity Theory
New Views Old Views
Total Quality Knowledge Management
Complexity TheorySystems Thinking
Thank You
� Questions or comments please
