KM210 Knowledge Warehouse - Authoring.doc

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R/3 System

Release 4.6D

Author:Markus Fuchs

26/02/2001

KM210 Knole!"e #arehouse $Author%n"&Knole!"e #arehouse '.1(

)nstructor *u%!e

+e,el 3

Key to %cons %n the )nstructor *u%!e:

Timing

Next Slide (s)

Instructor

Demonstration

Exercises

Activity

Summary

Objectives

Business Scenario

ints and Ti!s

"arning or #aution



SAP AG KM210 Knowledge Warehouse - Authoring

Unit: Appendix: Create and aintain index entries !or the "#M$ help %iewer

SA- ontacts...................................................................................................4

Walldor!&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&& '

Su(sidiaries&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&& '

Re,%s%ons to -re,%ous )nstructor *u%!e........................................................'

ourse Deta%ls.................................................................................................'

)uration&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&& *

Course Materials and other Materials&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&*

Countr+-Spe,i!i, Units&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&*

ourse )nstructor -ro%les..............................................................................6

$e%el o! Knowledge e.uired&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&/

Courses e,oended as Preparation&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&/

nline "elp e,oended as Preparation&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&/

"ints on Preparing #his Course&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&& /

ra%n%n" System...............................................................................................

)ata e.uired&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&

User ) and Passwords !or Course Students&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&

Preparation in the S+ste&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&& 3

4xaple A5APs&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&12

CA##s&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&& 12

#e,hni,al "ints&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&12

*oals an! ect%,es....................................................................................13

ourse Structure an! Flo..........................................................................13

ourse Sche!ule...........................................................................................14

Course S,hedule )a+ ne&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&1'

Course S,hedule )a+ #wo&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&1*

Course S,hedule )a+ #hree&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&1/

5n%t: ranslat%n" Knole!"e #arehouse ontents...................................16

5n%t: ourse ,er,%e ontent................................................................17

5n%t: SA- Knole!"e Mana"ement: ,er,%e..........................................15n%t: 8%e%n" Knole!"e #arehouse ontents........................................22

5n%t: -r%nt%n" Knole!"e #arehouse ontents........................................24

5n%t: reat%n" an! 8%e%n" l%ne 8ers%ons o -resentat%ons.................2'

5n%t: once9ts o the Knole!"e #arehouse...........................................27

5n%t: reat%n" an! !%t%n" Knole!"e #arehouse ontents..................30

5n%t: reat%n" Assessment ests %th the -A#.........................................40

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5n%t: ranslat%n" Knole!"e #arehouse ontents...................................44

5n%t: Arch%tecture o Knole!"e #arehouse.............................................'0

5n%t: onclus%on............................................................................................'1

5n%t: A99en!%;: ustom%<%n" n! user ra%n%n" %th %utor....................'2

5n%t: A99en!%;: -erormance Ass%stant Ser,%ces......................................'3

5n%t: A99en!%; reate an! ma%nta%n a term%nolo"y !ataase..................'4

5n%t: A99en!%;: reate an! ma%nta%n %n!e; entr%es or the =M+ hel9,%eer..............................................................................................................'

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SAP Contacts

In t$e instructor guide% several lin&s to SA'Net are mentioned

•

SA' colleagues log on to SA'Net via $tt!**intranetsa!com 'lease useyour SA'Net user to identi+y yoursel+

• 'artners and customers o+ t$e ,no-ledge "are$ouse (.Non/SA'/

internal) log on to SA'Net via $tt!**sa!netsa!com 'lease use yourSA'Net user ID (+ormerly OSS user ID) to log on I+ you don0t $ave avalid user ID% !lease as& your SA'Net administrator to get a user ID +reeo+ c$arge I+ you need su!!ort% !lease call our local su!!orts

Walldorf

I+ you need general in+ormation% !lease $ave a loo& on our SA'Net !ages

• SA'/internal $tt!**intranetsa!com*&m

• Non/SA'/internal $tt!**servicesa!com*&m

I+ you $ave any !roblems% !lease use our su!!ort structure

• SA'/internal create an internal 1*2 message% com!onent ,3/,"

• Non/SA'/internal create an 1*2 message (SA'Net / 1*2 4rontend)%

com!onent ,3 or call our local su!!ort (you get t$e !$one number via

$tt!**servicesa!com*local/su!!ort)

Subsidiaries

Revisions to Previous Instructor Guide

Ne- c$a!ters added% c$a!ters ada!ted to t$e ne- +unctionality

Course Details

Duration

2 Days

Course Materials and other Materials

'artici!ant $andboo&

1*2 system (training system)

4eel +ree to distribute additional in+ormation material during t$e training course

• #D SA' ,no-ledge 3anagement Solution

• "$ite!a!er Introducing ,no-ledge 3anagement -it$ mySA'com 56625789

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• "$ite!a!er SA' :earning Arc$itecture% 5662;857

• In 4ocus T$e SA' ,no-ledge "are$ouse% 56626<68

• #D =nderstand and =se 'er+ormance Assessment "or&benc$% 5662>2>7

• #D 3ySA' "or&!lace ? T$e Enter!rise 'ortal solution% 56687<98

Country-Specific Units

No country/s!eci+ic units

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A lot o+ exercises are mar&ed as This is an additional exercises, which

should be done at homeF 'lease as& t$e students to do t$ese exercises at$ome

I+ you $ave !lenty o+ time% +eel +ree to do some o+ t$e additional exercises

But !lease consider t$e de!endencies bet-een t$e exercises (see above)Be+ore starting t$e course% try to +ind out -$at t$e main +ocus o+ t$e

!artici!ants is

Exercise < and 97 s$ould be done any-ay But since exercise and > res! 96and 99 are !retty t$e same% you can eit$er +ocus on t$e training exercises (and 96) or on t$e documentation exercises (> and 99)

I+ you are running out o+ time% +eel +ree to s&i! t$e last units (eg Translating%Arc$itecture% iTutor% 'er+ormance Assistant Services) T$e main +ocus in ont$e unit Creating and Editing KW Contents

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(rainin# Syste%

Data Re$uired

'lease do-nload t$e exercise +iles +rom SA'Net and store t$em on eac$ student '# and on

t$e trainer '# (t$e target directory is called <infodir> in t$e c$a!terG eg use t$e !at$c:\ KM!"#Exercise as target directory)

• SA'/internal $tt!**intranetsa!com*H+orm*sa!netC

SO1T,EJ.69966625<666699>8>7K

• Non/SA'/internal $tt!**servicesa!com*H+orm*sa!netC

SO1T,EJ.69966625<666699>8>7K

User ID and Pass"ords for Course Students

1e+erence =ser ID

•#om!osite 1ole L,"T1AININ +or accessing and editing material stored in t$e,no-ledge "are$ouse (available in t$e exercise data)

• 'ro+ile SA'A:: +or customi@ing t$e system

T$e standard +ormat +or =ser IDs is $rou%% +ollo-ed by t$e grou! number T$e initial !ass-ord is INIT =se transaction L=S1 to co!y t$ese =ser IDs +rom t$e re+erence =ser ID

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Preparation in the Syste%

)ecessary soft"are

On eac$ student '#% t$e +ollo-ing a!!lications must be available

• SA'S$o- (version 8576669; or $ig$er)% ,no-ledge "or&benc$ (version 8;865967;6or $ig$er)% ," Translator (version 567 or $ig$er)

• SA':ogon (1elease 8;D%or $ig$er)

• Internet Ex!lorer 569 (or $ig$er)

• 3S O++ice >< ("ord>< and 'o-er'oint><% or $ig$er)

• 1ecommended 3S 3edia 'layer

• 1ecommended :otus Screencam><

• 1ecommended Acrobat 1eader 26 (or $ig$er) (necessary +or exercise)

• 1ecommended SA' iTutor

Note 'lease use al-ays t$e latest available version o+ t$e ,no-ledge "are$ouse (includingall su!!ort !ac&ages)

Custo%er Conte*t

#reate t-o customer contexts in t$e 1*2 system o+ t$e ,no-ledge "are$ouse via transaction

&'( → KW s)stem settings → *e+elo% info obects → -ersion context → Enhancements

En$ancement context *,"#=ST*,"

• $anguage: English

• 4nhan,eent: Opti-Express

• 4nhan,eent elease: 4.6D

• 5ased on: 67 '/)

En$ancement context *,"#=ST*,"

• $anguage: English

• 4nhan,eent: Customer Context for KW Corporation

• 4nhan,eent elease: 5.0A

• 5ased on: 67 *0A 9i! a%aila(le otherwise ,hoose '/);

En$ancement c$ain *,"#=ST*," 56A is based on *,"#=ST*,"8;D

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i(utor file used in e*ercise +-,

In t$e training system t$e +ile ty!e SI3 must be available

=se TA &'( .> &/0 Knowledge Warehouse .> &ettings in the KW s)stem .> *e+elo%ment of

info obects .> 1ile formats of info obects Include +ile +ormat SI3

(e%plate used in e*ercise +-

In t$e training system% t$e tem!late L"EBDI1 must be available

=se re!ort I"BTE3':ATES (See ,3799% *efining the la)out of KW Contents) to create ane- tem!late

• Object class KW2#3TM4

• #ontent ty!e 5#WE6*'7

• #ontent ty!e descri!tion Tem%late for Web *irectories

• Title o+ tem!late Tem%late for Web *irectories

(ransactions used in e*ercise ./ 0R1 lin23

In t$e training system% t$e transactions ,"9/,"75 must be available +or exercise 9;

Instead o+ t$e ," transactions% you also can use t$e +ollo-ing ones S"=9/S"=>% SE96/SE9<% S39 (use t$e transaction -$ic$ includes t$e $rou%xx number)

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Confi#uration of the ht%l e*port service

T$e $tml ex!ort service is only used in t$e A!!endix and +or exercise A9 andonly on t$e trainer '#

'reconditions to !er+orm t$e $tml ex!ort service

• T$e trainer '#s must be a "indo-sNT 86

• T$e SA' $tml ex!ort service must be installed on t$e trainer '# (i+ not already done)

T$ere+ore start t$e setu! +ile ( sa%iwex% → setu%8exe) +rom t$e ," installation #D

A+ter-ards customi@e t$e training system (i+ not already done)G t$ere+ore ta&e t$eConfiguration of &/0 Knowledge Warehouse installation guide 'lease +ind it $ere

• SA'/internal $tt!**intranetsa!com*,3 ? ,no-ledge "are$ouse 56 /M

Documentation K Tec$nical In+ormation

• Non/SA'/internal (!lease identi+y yoursel+ -it$ a valid SA'Net user ID)$tt!**sa!netsa!com*,3 ? ,no-ledge "are$ouse 56 /M Documentation KTec$nical In+ormation

Confi#uration of SAPter%

SA'term is only used in t$e A!!endix

SA'term $as to be con+igured initially o to TA sterm and maintain t$e user settings and

global settings• /dministration /M 9ser settings 3aintain at least t$e source language and t$e target

language

• Administration /M $lobal settings 3aintain t$e countries (at least =,% DE% =S)

• Administration /M $lobal settings 3aintain t$e 7elease indicators (8;D% 8;#% 8;B% 8;A%

85B% 85A% 26B% 86A)

•

All ot$er settings are already delivered by SA' or are not necessary +or t$at training course

)ecessary hard"are

Student and trainer '#s s$ould be 'entium '#s% 766 3@% ;8 3B 1A3 (recommended973B) T$e trainer '# must be a "indo-s NT '# (+or using t$e $tml ex!ort service)

T$is is a $ands/on course% t$ere+ore t$e course must be conducted in a classroom -it$com!uters (master*slave or beamer +or !resentation)

Printer

To create !rint +iles (see exercise 7)% a -indo-s !rinter must be de+ined on eac$ student '#and t$e trainer '# (via "indo-s control !anel)

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4*a%ple A5APs

/

CA((s

/

(echnical 'ints

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Goals and &b6ectives

At t$e conclusion o+ t$is course% t$e !artici!ant -ill be able to

• #reate% edit and dis!lay contents stored in t$e SA' ,no-ledge "are$ouse (eg "eb

contents% !resentations% training courses% documentation% assessment tests% generic

objects)

• Ada!t t$e SA' training material and SA' standard documentation -it$in t$e SA'

,no-ledge "are$ouse

• =se various SA' ,no-ledge "are$ouse tools (eg !rinting% SA'S$o-% ,"

Translator)

• #ustomi@e t$e SA' a!!lication $el!

Course Structure and 7lo"

T$e course can be divided into +our !arts

• Introduction to t$e basic +unctions o+ ,no-ledge "are$ouse (day 9 morning and early

a+ternoon)

• ie- ,no-ledge "are$ouse contents

• 'rint ,no-ledge "are$ouse contents

• #reate o++line versions o+ !resentations

3ain target grou! occasional users

• #reate and edit ,no-ledge "are$ouse contents (day 9 late a+ternoon% day 7 and day 2morning)

3ain target grou! content develo!ers ("eb content% training and documentation)

• Translate !resentations and documentation (day 2 morning)

3ain target grou! translators

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Course Schedule

Course Schedule Day &ne

A!!roximate

Duration

#ontent =nits and To!ics Activities Instructor and 'artici!ant

9666/9695 "elcome% Introduction

9695/9966 =nit SA' ,no-ledge 3anagementOvervie-

9966/9995 Brea&

9995/9766 =nit ie-ing ,no-ledge "are$ouse#ontents

Exercise 9

9766/9726 Exercise 7

9726/9226 :unc$9226/9866 Unit8 Creatin# and 9ie"in# &ffline

9ersions of Presentations

Exercise 2

9866/9826 Exercise 8

9826/9885 Brea&

9885/9;95 =nit #reating and Editing,no-ledge "are$ouse #ontents

To!ic "eb aut$oring

Exercise 5

9;95/9<66 =nit #reating and editing

,no-ledge "are$ouse contents

(opic8 Wor2 "ith the !no"led#e

Wor2bench

Exercise ;

Additional notes8

'lease combine t$e brea&s -it$ t$e exercises (eg +irst do t$e system demonstration%a+ter-ards t$e students can decide +irst to do t$e exercises and t$e brea& at t$e end or viceversa)

T$e exercises s$ould be done in !arallel to t$e slides and not only at t$e end o+ eac$ to!ic(es!ecially in unit Creating and Editing Knowledge Warehouse Contents)

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Course Schedule Day ("o

A!!roximateDuration


6>66/6>95 Summary day 9

6>95/9985 =nit #reating and editing,no-ledge "are$ouse contents

To!ic #reate in+o objectsincl brea&o+ 95 minutes

Exercise <% (or >)

9985/9785 :unc$

9785/9595 =nit #reating and editing,no-ledge "are$ouse contents

To!ic #reate in+o objectsincl brea&o+ 95 minutes

Exercise 96 (or 99)% 97

9595/9<66 =nit #reating Assessment Tests -it$t$e 'A"

Exercise 98

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Course Schedule Day (hree

A!!roximateDuration


6>66/6>95 Summary day 7

6>95/9995 =nit #reating assessment tests -it$t$e 'A"

Exercise 98

(continued)

9995/9926 Brea&

9926/9266 Exercise 95

9266/9866 :unc$

9866/9595 Exercise 9;

9595/9526 Brea&

9526/9585 =nit Arc$itecture o+ ,no-ledge"are$ouse

9585/9;66 Summary

Additional note

I+ you are running out o+ time% s&i! t$e units Customiing end user training with the iTutor and 0erformance /ssistant &er+ices

Additional notes to SAPter% and inde* %aintenance

As a !art o+ t$e ,no-ledge "are$ouse% eac$ customer can use SA'term o-ever% SA'termand t$e index maintenance are mainly +ocused on documentation develo!ers and may not be

very interesting +or trainers T$at is t$e reason -$y t$e t-o c$a!ters -ere !ut into t$ea!!endix

2/60262001 Page 1/





Unit8 SAP !no"led#e Mana#e%ent8 &vervie"

;< %inutes

Contents of Unit

Overvie- o+ SA' ,no-ledge 3anagement

Overvie- o+ SA' ,no-ledge "are$ouse

Puttin# the Unit in Conte*t

T$e students get an overvie- o+ SA' ,no-ledge "are$ouse and t$e main +unctions

• =nderstand t$e im!ortance o+ ,no-ledge 3anagement

• =nderstand t$e di++erent user roles in t$e ,no-ledge 3anagement

!rocess

• Outline t$e essential goals o+ SA'Fs ,no-ledge 3anagement solution

• Name t$e com!onents o+ SA'Fs ,no-ledge 3anagement solution

• Outline t$e essential +eatures o+ t$e SA' ,no-ledge "are$ouse

In #eneral see notes on slides=

Di%ensions of !no"led#e Mana#e%ent

(see $tt!**---sa!com*&m) mySA'com ,no-ledge 3anagement !rovides a "eb/enabled in+ormation/gat$ering environment% ric$ content% and !o-er+ul tools to create a net-or& o+ in+ormation resources +or trans+erring

&no-ledge and en$ancing em!loyee !er+ormance

T$e cornerstone o+ t$is ,no-ledge 3anagement solution% t$e SA',no-ledge "are$ouse (SA' ,")% $el!s com!anies to manage all ty!es o+unstructured in+ormation% including in+ormation not related to SA'% and todeliver t$at in+ormation to t$ose -$o need it T$e SA' ,"% combined -it$t$e SA' Business In+ormation "are$ouse (SA' B") +or managing structureddata% !rovides a solid +oundation +or any com!anyFs business intelligencerePuirements Decision su!!ort and analysis solutions% suc$ as SA' StrategicEnter!rise 3anagement (SA' SE3)% com!lete t$e !icture to !rovide anindustry/-ide% strategic business !ers!ective

Because t$e SA' ,no-ledge "are$ouse is integrated -it$ t$e mySA'com"or&!lace% it su!!orts t$e access to t$e +ull range o+ role/s!eci+ic and generalin+ormation t$at users need to do t$eir jobs T$is in+ormation may includecontext/sensitive $el! +rom -it$in SA' transactions% lin&s to related materialsor external sources% lin&s to relevant courses or documents% and access to

!ortals% !eo!le% and !rojects O+ course% in+ormation is automaticallydis!layed in t$e correct language% release version% and ot$er c$aracteristicst$at matc$ t$e user0s !ro+ile T$is !rocess does not rePuire any s!ecial

!rogramming e++ort / t$e lin&s bet-een SA' transactions and t$ecorres!onding in+ormation are already in !lace

2/60262001 Page 1





SAP !no"led#e as startin# point8

T$e o!tional content initially delivered by SA' consists o+

• SA'0s Training materials

• 76 standard training courses and all industry/s!eci+ic courses

• 86 role/based courses

• Instructor guides

• All o+ t$e above courses in all translated versions o+ t$e system

• All o+ t$e above courses +or t$e di++erent release versions (86% 85%

8;)

• SA'0s Documentation

• SA' :ibrary% com!rising Extended el! and A!!lication el!

• SA' lossary

• SA'Terminology

• All o+ t$e above documentation in several language and release

versions

'i#hli#hts of the SAP !no"led#e Warehouse

T$e ,no-ledge "are$ouse !rovides t$ree di++erent +rontends% -$ic$ aretailored to t$e userFs needs Bot$ t$e occasional users bro-sing t$roug$ t$eintranet and t$e !ro+essional content develo!ers using t$e ,no-ledge

"or&benc$ need not $ave any &no-ledge about SA' or t$e SA'=I+rontend

All slides

Advantages using t$e ,no-ledge "are$ouse

• Single re!ository +or any &ind o+ "indo-s/based contents

• "eb content

• Trainings

•

Documentation• By using SA' ,no-ledge "are$ouse% any &ind o+ "indo-s based

material can be !ro!erly managed (no document c$aos anymore)

• =sing SA' material as a basis% develo!ment costs can be reduced

signi+icantly

istory o+ ," develo!ment

• In+o DB ersion 9 available since Nov 9>>;

• In+o DB ersion 7 available since Quly 9>><

2/60262001 Page 13





• In+o DB ersion 2 available since Aug 9>>

• SA' ,no-ledge "are$ouse . In+o DB ersion 8 available since October

9>>>

• SA' ,no-ledge "are$ouse 56 (.SA' 8;D) available since Quly 7666

• SA' ,no-ledge "are$ouse 59% available since November 7666(.,no-ledge "are$ouse 56 R su!!ort !ac&age 2)

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Tell t$e students

• $o- long it ta&es to create a training course at SA'

• At SA'% develo!ing a slide +rom scratc$ costs about 56/966

(creating% revising and translating t$e slide to EN and DE)

• Develo!ing training material +or one course day ta&es about 26/56

!erson days (creating% revising and translating t$e slide to EN andDE)

• $o- muc$ it costs to translate a training course at SA'

• At SA'% it ta&es some ; !erson days !er training course day% eg it

ta&es some 26 days +or a 5 day course (o+ course t$is de!ends on t$enumber o+ notes% texts% etc)

Discuss t$ese results -it$ t$eir o-n ex!ectations Em!$asi@e t$at customerscan save money by using standard trainings (and getting t$e regular u!date)

De%onstrations

95 minutes

Dis!lay t$e O!ti/Ex!ress "eb site and bro-se t$roug$ t$e "eb site Dis!layt$e "eb aut$oring% 'A" test and iTutor session

Start ,no-ledge "or&benc$ and s$o- t$e c$ec&/in !rocess (s$ort demo)

• c$ec&/in a "eb site

• c$ec&/in a !resentation

• c$ec&/in a screens$ot

• add t$e screens$ot to t$e structure o+ t$e exercise !resentation

• c$ange t$e structure by using t$e structure editor

• u!date

• dis!lay !resentation

Start 1*2 system o+ ,no-ledge "are$ouse (TA SIIA::6) and s$o- in "eb bro-ser

• training course A#696% ENG dis!lay t$e embedded Screen#am (eg unit

master data)

S$o- a!!lication $el! in 1*2 system (customers can de+ine t$eir o-na!!lication $el!) (eg use TA 3366)

Em!$asi@e t$at t$e ,no-ledge "are$ouse -as initially develo!ed to managetraining courses and documentation

To ,no-ledge "are$ouse 59% t$e main +ocus lies on "eb #ontent3anagement T$is is t$e strategic goal

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→ Do t$e demonstration in !arallel -it$ your !resentation

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Unit8 9ie"in# !no"led#e Warehouse Contents

;< %inutes 0incl> / %inutes e*ercises3

Contents of Unit

ie-ing ,no-ledge "are$ouse contents in t$e SA'=I +rontend o+ t$e SA' ,no-ledge"are$ouse


T$e students get a +irst im!ression o+ SA' ,no-ledge "are$ouse (SA'=I +rontend) A+tera very s$ort introduction% t$e students s$ould start -it$ t$e exercises (to get !ractice as soonas !ossible)

T$is and t$e +ollo-ing t-o units (!rinting and creating o++line !resentations) re!resent t$e

ty!ical +unctions o+ occasional users -or&ing in t$e SA'=I +rontend

• Dis!lay ," contents in t$e SA'=I +rontend o+ t$e ,no-ledge

"are$ouse

• 3aintain 1a+ourites

• et a +irst im!ression o+ t$e 0loo& and +eel0

See notes on slides

De%onstrations

96 minutes

Start SA'=I +rontend o+ t$e ,no-ledge "are$ouse and ex!lain t$e ne-SA' Easy Access menu (see solution 9 +or +urt$er details)

o to t$e initial screen o+ t$e ,no-ledge "are$ouse (dis!lay mode .transaction SIIA::6) Ex!lain very s$ortly (t$ey -ill be ex!lained in detailin unit Conce%ts of the Knowledge Warehouse)

• 4avorites

• Entry structure

• 4older

• 4older attributes


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T$e underlying structure o+ our training !ac&age is based on t$ree levels

• evel . courses !rovide an overvie- o+ t$e SA' environment T$ese

courses are intentionally com!act% and !rovide an initial understanding o+ SA' !roducts% 1*2 a!!lications% 1*2 Basis tec$nology% integration

conce!ts% SA' Internet solutions% and so on T$ey are designed +orattendance by com!any managers% !roject managers% and !roject teams

• evel , courses introduce you to +undamental business !rocesses t$at can

be modeled using t$e SA' System T$e courses serve as an introductionto a !articular s!ecialist area% +or exam!le% !rocurement% !roduction

!lanning% and so on :evel 7 courses do not ex!lore t$e com!lete range o+ +unctions in a given a!!lication% but concentrate on &ey business

!rocesses% and on t$e interaction -it$ ot$er modules T$e courses aredesigned +or attendance by members o+ !roject teams

• evel courses +ocus on !roviding detailed in+ormation about individual

a!!lication areas% and concentrate on SA' #ustomi@ing and +unctiondescri!tion T$ey usually build on in+ormation covered in t$ecorres!onding level 7 courses% and are tailored to meet t$e rePuirementso+ !roject teams

I+ you canFt +ind t$e documentation mentioned in t$e exercise 9% !lease &ee!in mind t$at t$e title o+ t$e documentation mig$t c$ange (de!ending on t$econtext) o-ever% t$e tec$nical name s$ould be t$e same

T$e 1a+orites (dis!lay mode only structures) is di++erent +rom t$e 1a+orites

(c$ange mode only +olders)

4*ercises

26 minutes

Including revie- (5 minutes)

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Unit8 Printin# !no"led#e Warehouse Contents

/ %inutes 0incl> .< %inutes e*ercises3

Contents of Unit

'rinting o+ com!lete !resentations (training courses) and documentation


See unit -iewing Knowledge Warehouse Contents

• 'rint a com!lete !resentation (training course) or documentation (.!rint a

structure object)

• De+ine t$e layout o+ t$e !rinting

• 'rint !arts o+ a !resentation or documentation

See notes on slides

De%onstrations

5 minutes

S$o- $o- to !rint a structure in SA'=I +rontend (dis!lay mode) and s$o-$o- to de+ine t$e layout


Since ,"59 it is !ossible to !rint !arts o+ a structure object

"$en de+ining t$e !rinting layout% you can di++er bet-een N8 and letter as !a!er +ormat N8 is a translation error and s$ould mean A8 (-ill be +ixed)

4*ercises

95 minutes

Since exercise 7/9 (!resentation) and 7/7 (documentation) are !retty t$esame% you s&i! one exercise (i+ you -ant to save time)

T$e revie- o+ t$e exercises s$ould last 5 minutes

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Unit8 Creatin# and 9ie"in# &ffline 9ersions of Presentations

/ %inutes 0incl> .< %inutes e*ercises3

Contents of Unit

• #reate an o++line version o+ a !resentation

• Dis!lay t$e o++line version in SA'S$o-


See unit -iewing Knowledge Warehouse Contents

• #reate an o++line version

•

ie- t$at o++line version in SA'S$o-• et +amiliar -it$ SA'S$o-

See notes on slides

De%onstrations

5 minutes

o to t$e initial screen o+ t$e SA'=I +rontend o+ t$e ,no-ledge "are$ouse(dis!lay mode) and ex!lain $o- to create an o++line version Dis!lay ano++line version in SA'S$o-


Why does SAP deliver SAPSho"?

T3: versus SA'S$o- +ormat T$e si@e o+ t$e SA'S$o- -indo- isscalable% t$e si@e o+ a "eb bro-ser is not (try to c$ange t$e si@e o+ a "eb

bro-ser -indo- dis!laying an T3: !age and o+ a SA'S$o- -indo-)

'o-er'oint versus SA'S$o- +ormat 'resentations ex!orted to be dis!layedin SA'S$o- are not c$angeable So t$ere is no ris&% t$at slides outside t$e,no-ledge "are$ouse can be ada!ted (one !rinci!le o+ t$e ,no-ledge"are$ouse is storing t$e in+ormation redundant/+ree)

SA'S$o- $as to be started once a+ter you did t$e SA'S$o- installation(initially) A+ter-ards you can start SA'S$o- by double/clic&ing t$e ,E'/+ile

Jou can not create o++line versions o+ documentation -it$ t$e +unction s$o-nin t$is unit 4or t$at% you $ave to use t$e T3: ex!ort service ex!lained int$e A!!endix o+ ,3799

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4*ercises

95 minutes

T$e exercise time includes a revie- time o+ 5 minutes

96 minutes

T$is and t$e units be+ore com!rise all t$e +unctions occasional users -or&ingin t$e SA'=I +rontend ty!ically !er+orm Be+ore going on% !lease ta&e caret$at all students understood

• $o- to dis!lay ,no-ledge "are$ouse contents

• $o- to !rint ,no-ledge "are$ouse contents

•$o- to create o++line versions o+ !resentations

I+ necessary% do a s$ort summary live on t$e system

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Unit8 Concepts of the !no"led#e Warehouse

/ %inutes

Contents of Unit

De+initions o+ t$e conce!ts o+ t$e ,no-ledge "are$ouse


T$is unit summari@es all t$e t$eoretical conce!ts o+ t$e ,no-ledge "are$ouse T$e coursestudents get +amiliar -it$ t$e most im!ortant conce!ts

et +amiliar -it$

• in+o object

• context and customer en$ancement

• +older

• entry structure

See notes on slides

Since this chapter only includes so%e theoretical concepts@ it %i#ht be

better first to start "ith the ne*t unit 0creatin# and editin# !no"led#eWarehouse contents3 and e*plain the concepts "hen introducin# the

!no"led#e Wor2bench> (hen it is %uch easier to e*plain the folder@

entry structure@ info ob6ect@ structure ob6ect@ etc>

De%onstration

95 minutes

o to t$e SA'=I +rontend o+ t$e ,no-ledge "are$ouse (#$ange mode% TASIIA::) and

• create t$e in+o object list o+ training course :O956 and ex!lain t$edi++erence bet-een content obect and structure obect

• S$o- t$e :O956 in t$e -eb bro-ser dis!lay (context Englis$)% c$ange

t$e context +rom Englis$ to erman to demonstrate t$e context resolutionand dis!lay t$e :O956 in t$e -eb bro-ser dis!lay in t$e ne- context


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De%onstration

5 minutes

Dis!lay t$e in+o object list o+ training course :O956 in context 8;D% Englis$

T$e in+o object list includes objects o+ release 8;D% and 86B S$o- t$etraining course in t$e "eb bro-ser

#$ange t$e context bac& to 86B and s$o- t$e in+o object list again Dis!layt$e training course in a second "eb bro-ser -indo- and com!are t$etraining courses

"$at are t$e bene+its o+ t$e :OIO*'IO conce!t and t$e context resolutionC

• Several (context) versions o+ one s!eci+ic !iece o+ in+ormation can be

managed to target di++erent user grou!s (eg end user vs board members%

Englis$ s!ea&ing users vs erman s!ea&ing users% etc) All t$ose !$ysical versions are managed by t$e logical in+o object

• y!erlin& management I+ a ,no-ledge "are$ouse document is c$anged

or translated% t$e $y!erlin& does not need to be c$anged or translatedF

• I+ you dis!lay a ,no-ledge "are$ouse document lin&ed by anot$er

,no-ledge "are$ouse document% you al-ays get t$e rig$tF document(eg in your language% i+ available) (see $y!erlin& management)

• 4allbac& mec$anisms I+ t$e document is not available in yourF context

(eg in your language)% you al-ays get t$e master version (eg inEnglis$)

• Translation management T$e translators al-ays get an overvie- o+ t$e

in+o objects -$ic$ $ave to be translated

• I+ customers de+ine 1*2 lin&s +rom an 1*2 system to a ,no-ledge

"are$ouse system% t$e 1*2 lin&s do not $ave to be c$anged% i+ t$e 1*2system is u!graded

DonFt s!end too muc$ time on t$is unit It is im!ortant t$at t$e students get+amiliar -it$ t$e terms% eg in+o object% structure object% context o-ever%t$ey need some !ractices until t$ey really get +amiliar -it$ t$e meaning o+t$ose terms T$at is -$y you s$ould rat$er s!end a lot o+ time on t$e

exercises

4*ercises

95 minutes

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5 minutes

I+ necessary% use a second demonstration to demonstrate context and context

resolution (eg use 1elease 86% Englis$ and 1elease 85B% Qa!anese) T$e+ollo-ing Puestions may $el!

• "$ic$ language does an Englis$ user !re+er (ans-er o+ course Englis$) C

• "$ic$ language does a 4renc$ user !re+er (ans-er o+ course 4renc$) C

• "$ic$ release does an 1*2 user -or&ing -it$ release 86 !re+er (ans-er

o+ 86 release) C Etc

• But $o- does t$e ,no-ledge "are$ouse &no- -$ic$ is t$e rig$t release%

language% etcC

→ So t$e user $as to assign $imsel+ or $ersel+ to a context to get t$e rig$t

in+ormation (rig$t release% language% industry solution% etc) #ontextassignment

• "or&benc$% SA'=I +rontend t$e user assigns to a context

• "eb +rontend t$e user gets a =1: (eg +rom $is "eb master)

including t$e context

Every time t$e user dis!lays an in+ormation object% t$e ,no-ledge"are$ouse c$ec&s i+ it is available in $is context (.context resolution) I+ not%t$e system ta&es t$e in+ormation object in t$e master version (eg i+ t$eQa!anese version is not available% t$e Englis$ version is dis!layed 4or +urt$er in+ormation% !lease see ,3799% unit Maintaining enhancements)

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Unit8 Creatin# and 4ditin# !no"led#e Warehouse Contents

;/ %inutes

ist of (opics in the Unit

"eb aut$oring (>6 minutes)

"or& -it$ t$e ,no-ledge "or&benc$ (85 minutes)

#reate in+o objects (925 minutes)

Edit in+o objects (925 minutes)


T$is unit re!resents t$e ty!ical tas&s o+ a "eb master% a course develo!er or in+o develo!er

create and edit in+o objects T$ese units are essential +or t$e $andling o+ t$e ,no-ledge"are$ouse

#reate ,no-ledge "are$ouse contents by

• creating ne- in+o objects

• ada!ting SA' online documentation or training material

Edit ,no-ledge "are$ouse contents

Distribute t$em via t$e ,no-ledge "are$ouse

#$ec& in a com!lete directory as one multimedia +ile

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(opic8 Web authorin#

B/ %inutes 0incl> ;< %inutes e*ercise3

Puttin# the (opic in Conte*t

In t$is to!ic% t$e students get +amiliar -it$ t$e "eb #ontent 3anagement +unctionality o+ t$eSA' ,no-ledge "are$ouse

• #reate and edit contents in t$e "eb

Slide8 Web authorin# vs> !no"led#e Wor2bench vs> SAPGUI frontend

Since ,no-ledge "are$ouse 56% t$e "eb +rontend is +ocused on end usersT$ey do not need to $ave any &no-ledge about T3:% t$e ,no-ledge"or&benc$ or 1*2

To t$e next versions o+ ,no-ledge "are$ouse% more and moreadministrational +unctions -ill be accessible via t$e "eb bro-ser T$e goal ist$at "eb masters can do everyt$ing via t$e "eb bro-ser (and do not need t$e,no-ledge "or&benc$ and t$e SA'=I +rontend anymore)

4*ercise

85 minutes

T$e exercise includes a revie- o+ 5 minutes

Jou -ill +ind t$e latest in+ormation concerning t$e Internet Ex!lorer Settings(activating ActiveU control) in SA'Net note 229>25

'lease do not do t$e exercises at t$e end o+ t$is to!ic% but in !arallel to t$eslides

2/60262001 Page 72





(opic8 Wor2 "ith the !no"led#e Wor2bench

;< %inutes 0incl> / %inutes e*ercise3


In t$is to!ic t$e course students get +amiliar -it$ t$e ,no-ledge "or&benc$ T$e studentss$ould understand t$at t$ey can use t$e ,no-ledge "or&benc$ +or t$e most ty!ical aut$oringtas&s and t$at t$e ,no-ledge "or&benc$ !rovides a user +riendly inter+ace

• et +amiliar -it$ t$e ,no-ledge "or&benc$

• Navigate in t$e ,no-ledge "or&benc$

• Dis!lay ,no-ledge "are$ouse contents

• 3aintain +avorites

• Outline t$e t$ree com!onents o+ t$e user des&to! o+ t$e ,no-ledge

"or&benc$

Slide8 (as2s of the ocal Repository

DonFt s!end too muc$ time on t$is slide It is easier to ex!lain t$e tas&s o+ t$elocal re!ository during t$e editing !rocess

De%onstration

96 minutes

Start t$e ,no-ledge "or&benc$ and ex!lain t$e user inter+ace very brie+ly(you already did it in t$e +irst unit) Ex!lain +older% entry structure and in+oobject list and s$o- t$e :O956 training course in t$e -eb bro-ser dis!lay

S$o- $o- to maintain t$e 'ersonal 4avorites


Do not #o into details "hen e*plainin# the ocal Repository> It is %uch

easier to e*plain it in topic 4ditin# !no"led#e Warehouse contents=

&ptional Activity

96 minutes (i+ t$e time sc$edule allo-s some additional demonstration)

S$o- t$e ,no-ledge "or&benc$ and t$e SA'=I +rontend o+ t$e,no-ledge "are$ouse (go to t$e initial screen% c$ange modeG use t$e samecontext as in t$e exercises) in !arallel S$o- $o- to vie- a course ordocumentation

2/60262001 Page 77





T$e Puintessence is t$at in general t$e ,no-ledge "or&benc$ !rovides t$esame or nearly t$e same +unctionality as t$e SA'=I +rontend +or aut$oringtraining courses and documentation o-ever% es!ecially +or non/ex!eriencedusers% t$e ,no-ledge "or&benc$ inter+ace is more user/+riendly

4*ercise

95 minutes

T$e exercise includes a revie- o+ 5 minutes

'lease do not do t$e exercises at t$e end o+ t$is to!ic% but in !arallel to t$eslides

'lease note 4avorites (,no-ledge "or&benc$) VM 'rivate structure selection(SA'=I +rontend% dis!lay mode)

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(opic8 Create info ob6ects

.< %inutes 0incl> B/ %inutes e*ercises3


T$e course students learn $o- to create ne- in+o objects% es!ecially $o- to use t$e -i@ardsand $o- to c$ec&/in +iles +rom t$e local system (c$ec&/in via dragKdro!)

T$ey s$ould understand t$e im!ortance o+ maintaining de+ault values

• #reate ne- in+o objects -it$ -i@ards

• De+ine de+ault values

• #$ec&/in in+o objects to t$e ,no-ledge "are$ouse

Chec2-in via Dra# and Drop8 Web site

In t$e ,no-ledge "or&benc$% it is !ossible to c$ec&/in a com!lete "eb site'reconditions

• T$e +irst !age 3=ST be an T3: !age (.+ile extension) and not

only an T3 !age

• T$e !ages lin&ed directly or indirectly must be in t$e same domain to

be c$ec&ed in (eg i+ a lin& to $tt!**---sa!com is included% t$e

SA' "eb site is not c$ec&ed/in)T$e +iles mig$t be stored in di++erent +olders on t$e local system% but t$ey -ill

be c$ec&ed/in to t$e same +older in t$e ,no-ledge "are$ouse

Creatin# )e" Structure &b6ect8 Process

In t$e Intranet 3anagement area% t$e +rameset and t$e style s$eet are assignedto a structure (but not to single content objects) So% i+ you -ant to use a+rameset% you must create a structure

Default values 0.3 0;3

Do ex!lain t$e document model% go to t$e maintenance o+ t$e de+ault valuesand ex!lain t$e area% object class and content ty!e

Do not go too muc$ into details

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De%onstration

95 minutes

S$o- $o- to create a

• +older

• content object

• multimedia object

S$o- $o- to c$ec&/in a com!lete "eb site and a 'o-er'oint !resentationand use t$at exam!le to outline t$e im!ortance o+ maintaining t$e de+aultvalues Jou do not $ave to enter all t$e attributes manually% -$en you createne- in+ormation objects% i+ you de+ine de+ault values

S$o- $o- to maintain t$e de+ault values


&ptional Activity

96 minutes (i+ t$e time sc$edule allo-s some additional demonstration)

S$o- t$e ,no-ledge "or&benc$ and t$e SA'=I +rontend o+ t$e,no-ledge "are$ouse (go to t$e initial screen% c$ange modeG ta&e t$econtext used in t$e exercises) in !arallel S$o- $o- to c$ec&/in a

documentation (-$ic$ is certainly muc$ more convenient in ,no-ledge"or&benc$)

De+ault values can not be maintained in t$e SA'=I +rontend o+ t$e,no-ledge "are$ouse So you s$ould !re+er t$e ,no-ledge "or&benc$ +orc$ec&ing/in material

I+ you c$anged a structure object but it is not u!dated in t$e "eb bro-serdis!lay% !lease do t$e +ollo-ing

9) c$ec&% i+ t$e object is u!dated +rom t$e 4ocal 7e%ositor)7) #lose and o!en t$e "eb bro-ser again

2) #lear t$e cac$e o+ t$e "eb server See SA'Net note 2<287

T$e +rameset and style s$eet do only a!!ly to structures To dis!lay t$e+rameset and t$e style s$eet% you must create and dis!lay a structure

T$e de+ault values are user/s!eci+ic and stored on t$e local '#

2/60262001 Page 7/





During t$e c$ec&/in o+ a 'o-er'oint !resentation% a conversion is done to

• I4*T3: +or -eb bro-ser dis!lay (only ''T and DO#)

• "34 +or SA'S$o- dis!lay

So t$ree +ile +ormats are stored on t$e database

• Original +ile +ormat

• "eb bro-ser dis!lay +ormat

• SA'S$o- dis!lay +ormat

T$e course status is used SA' internally% but can be used by customers% too

• Beta t$e training course is com!leted% but $as not been taug$t yet (.4irst

teac$) As a result% t$e translation and t$e customer delivery is not started

• 4inal t$e training course is com!leted% t$e translation and t$e customer

delivery can be started

4*ercise

>6 minutes

De!ending on t$e interests o+ t$e students% you s$ould +ocus on t$e Intranet3anagement area and t$e Training or t$e Documentation area So +eel +ree to

do exercise < and % or < and >Add a revie- o+ 95 minutes to t$e exercise% i+ necessary I+ you $ave alreadydone a detailed demonstration% you can reduce t$e time +or t$e summary

'lease never do not do t$e exercises at t$e end o+ t$is to!ic% but in !arallel tot$e slides

5 minutes

Ta&e care t$at all students &no- $o- to

• -or& -it$ t$e ,no-ledge "or&benc$

• create in+o objects% es! $o- to c$ec&/in a "eb site and a 'o-er'oint

!resentation


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(opic8 4dit info ob6ects

.< %inutes 0incl> B/ %inutes e*ercises3


T$e course students learn $o- to edit in+o objects% es!ecially $o- to set $y!erlin&s

• Edit in+o objects% es!ecially editing structures by using t$e structure

editor

• =!date in+o objects

• Set $y!erlin&s bet-een in+o objects

See notes on slides

=sers editing in+o objects ('o-er'oint slides) +or t$e +irst time easily get

con+used -it$ t$e SA' menu !at$ 'lease outline t$at users must use &/0 →

&a+e and close to save t$eir -or&

De%onstration

95 minutes

S$o- $o- to edit a

• content object

• structure object by using t$e structure editor

Em!$asi@e t$at in+o objects s$ould not be deleted% i+ t$ey are still lin&ed to byany structure


4*ercise for 4dit info ob6ects and update to !no"led#e Warehouse

965 minutes (R 95 minutes summary)

Add a revie- o+ 95 minutes to t$e exercise I+ you $ave already done adetailed demonstration% you can reduce t$e time +or t$e summary

I+ users closed t$eir 'o-er'oint slides -it$out using t$e SA' menu !at$%t$ere is still an editing !rocess o!en o to t$e :ocal 1e!ository and restartediting t$at in+o object by double clic&ing on t$e in+o object mar&ed -it$ t$e

!in icon Save and close 'o-er'oint by c$oosing &/0 → &a+e and close8

2/60262001 Page 7





5 minutes

Editing in+o objects in t$e ,no-ledge "or&benc$ is a very essential to!ic Sota&e care t$at all t$e students understood $o- to

• set $y!erlin&s

• use t$e structure editor


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Unit8 Creatin# Assess%ent (ests "ith the PAW

,,< %inutes


Overvie- o+ t$e 'er+ormance Assessment "or&benc$ (26 minutes)

#reate a !er+ormance test -it$ t$e 'A" Aut$or

1un a !er+ormance test


In t$is unit% t$e students s$ould get +amiliar -it$ t$e 'A" ? SA'Fs tool +or creation%

administration and delivery o+ !er+ormance tests and +or managing and analy@ing test resultsT$e +ocus o+ t$is unit is on test aut$oring

• ,no- t$e com!onents o+ t$e 'A" and t$eir +unctionality

• #reate a test -it$ all its necessary com!onents (!er+ormance unit% items%

!er+ormance unit container% +eedbac&% introduction)

• Dis!lay a test

• Tell t$e di++erence bet-een bot$ delivery scenarios

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(opic8 &vervie" of the Perfor%ance Assess%ent Wor2bench

/ %inutes


In t$is to!ic% t$e students s$ould get an understanding -$ic$ &inds o+ business !rocesses aresu!!orted by t$e 'A" T$ey s$ould understand $o- t$e di++erent com!onents -or& toget$erto su!!ort t$e -$ole !rocess o+ testing +rom aut$oring till results management

• Outline t$e essential +unctions and conce!ts o+ t$e 'A"

• Di++erentiate t$e com!onentFs o+ t$e 'A"

• =nderstand t$e integration -it$ t$e ," and t$e SA' 1 system

see notes

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(opic8 Create a perfor%ance test "ith the PAW Author

./ %inutes 0incl> ./< %inutes e*ercises3


T$is to!ic is t$e main +ocus o+ t$e 'A" unit At t$e end o+ t$is to!ic% t$e students s$ould beable to create a !er+ormance test

• #reate a !er+ormance test

see notes on slides

De%onstration

56 minutes (including time +or t$e !resentation)

Jou s$ould give a com!lete demonstration o+ t$e test creation #reate t$esame objects as done in t$e exercises and +ollo- t$e ste!s described t$ere3a&e sure t$at t$e #ommunication Server is running be+ore starting t$e demoand t$e exercises

→ Do t$e demonstration in !arallel -it$ your !resentation (you need nots$o- all t$e slides% but rat$er s$o- t$e contents directly in t$e system) and-it$ t$e exercises

→ Do not do all t$e exercises at t$e end o+ t$e demonstration*!resentation% but

rat$er s!lit t$e demonstration*!resentation u! into !arts (eg creating a !er+ormance unit% creating test items% creating t$e !er+ormance unit containerand t$e +eedbac&% creating a test)

4*ercise for Creatin# Assess%ent (ests "ith the PAW

;6 minutes (R96 minutes revie-)

Add a revie- o+ 96 minutes to t$e exercise I+ you $ave already done adetailed demonstration% you can reduce t$e time +or t$e revie-

I+ you are running out o+ time% you can s&i! one or t-o o+ t$e exercises 98/2/7% 98/2/2% and 98/2/8

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(opic8 Run a perfor%ance test

/ %inutes


• Tell t$e di++erence bet-een bot$ delivery scenarios

• 1un a sel+ test

• Describe t$e +unctionality o+ t$e 'A" 'roctor and 'A" 'layer

com!onent

PAW (ests8 Self-(est vs> Certification (estin#

3ention t$at since ," 59% t$e Qava a!!let used used to ,"56 is by anT3: servlet t$at o++ers certain advantages% es! a muc$ s$orter loadingtime T$is servlet version also allo-s results storage in t$e sel+ test scenario%ie -$en t$e test is delivered via t$e intra/ or internet

If you display a (est but your last chan#es "ere not activated please 2eep

in %ind@ that the test is al"ays stored on the Co%%unication Server> (o

refresh the Co%%unication Server@ please refer to SAP)et note ..<;>

Jou mig$t need a '#Any"$ere connection to access t$e 'A"#ommunication Server

De%onstration

5 minutes

S$o- $o- to dis!lay t$e sel+ test you created in t$e exercise Jou can also dot$is demonstration directly at t$e end o+ t$e demonstration o+ $o- to create atest

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Unit8 (ranslatin# !no"led#e Warehouse Contents

B/ %inutes


Translating -it$ t$e ," Translator (85 minutes)

Translating -it$ 3S "ord and 'o-er'oint (85 minutes)


In t$e !revious units% t$e course students learned $o- to create and edit in+o objects In t$isunit% t$ey learn $o- to translate t$e created*c$anged in+o objects by using 3S "ord and

'o-er'oint or t$e ," Translator Trados is not described in t$is unit

• Translate !resentations or documentation stored in t$e ,no-ledge

"are$ouse using 3S "ord and 3S 'o-er'oint

• Translate ,"Net or 'A" contents using t$e ," Translator

T$is c$a!ter just gives a very s$ort overvie- But it s$ould be su++icient +ort$e course students to translate ,no-ledge "are$ouse contents on t$eir o-n

Discuss -it$ t$e students i+ t$ey use an external translation tool and t$eirex!eriences

SA' uses T1ADOS +or t$e translation o+ documents As a result% t$etranslation costs could be reduced by some 56W

T1ADOS mb% based in Stuttgart% ermany% -as +ounded in 9>8 by t-oex/IB3 em!loyees T1ADOS em!loys some <6 !eo!le -orld-ide -it$o++ices in ermany% Belgium% =,% Ireland% 4rance% S-eden% S-it@erland%=SA% Qa!an% #$ina

SA' started using t$e T1ADOS tools !roductively in 9>>< At SA'% t$eT1ADOS tools are used to translate

- "ord documents

- 'o-er'oint !resentations

- ,no-ledge "are$ouse documentation

- ,no-ledge "are$ouse training materials

SA' uses t$e +ollo-ing T1ADOS tools

- 3ultiTerm (terminology database)

- Translator0s "or&benc$ (T"B)

- T/"indo- (add in +or 'o-er'oint)

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- "inAlign (+or creating translation memories +rom existing sourcelanguage and target language +iles)

At SA'% T1ADOS tools are used to translate

- erman to Englis$ and vice versa

-

Englis$ to Qa!anese- Englis$ to 4renc$

- Englis$ to 'ortuguese

- Englis$ to S!anis$

- Englis$ to 1ussian

I+ you are running out o+ time% +ocus eit$er on t$e ," Translator or on t$e3S O++ice macro solution (de!ending on t$e target grou!)

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(opic8 (ranslatin# "ith the !W (ranslator

;< %inutes


• #ustomers -ant to translate T3: documents% 'A" tests% multimedia

+iles% etc

SAP !W (ranslator8 &vervie"

T$e SA' ," Translator can be used +or any ," content (besides t$eDocumentation and Training areas ? t$ere t$e 3S O++ice solution $as to be

used)

De%onstration

26 minutes

o to t$e translation mode o+ t$e SA'=I +rontend o+ t$e ,no-ledge"are$ouse and c$oose any language (eg erman ? do not use any double/

byte language li&e #$inese or Arabian) #reate t$e in+o object list o+ a "ebsite (or a 'A" test) and create t$e translation !ac&age o+ some in+o objects

S$o- $o- t$e translation !rocess -or&s and read in t$e translated in+oobjects


Sho" translated version

96 minutes

I+ you $ave some time le+t% s$o- t$e "eb site in t$e original language and int$e translated language T$is is a very good exam!le to outline t$e bene+its o+ t$e ,no-ledge "are$ouse

• Single content objects can be translated -it$out ada!ting t$e

structure or t$e $y!erlin&s

• I+ t$e content object is not available in t$e language you are logged

on% t$e master language is dis!layed (Englis$)

4*ercise

26 minutes

T$e exercise includes a revie- o+ 5/96 minutes I+ you $ave already done a

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detailed demonstration% you can reduce t$e time +or t$is revie-

(opic8 (ranslatin# "ith MS &ffice

;< %inutes


• #ustomers -ant to translate 3S "ord or 3S 'o-er'oint documents

See notes on slides

T$e O++ice macro solution can be used +or any 3S "ord and 3S 'o-er'ointdocument (regardless o+ t$e area) T$e ," Translator can be used +or any," content

4*ercise

26 minutes

T$e exercise includes a revie- o+ 5/96 minutes to t$e exercise I+ you $avealready done a detailed demonstration% you can reduce t$e time +or t$is

revie-

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Unit8 Custo%iEin# the SAP Application 'elp

+< %inutes


T$e course students learn $o- to lin& in+o objects to t$e SA' a!!lication $el!

• #ustomi@e t$e SA' A!!lication $el!

See notes on slides>

De%onstration of in2 an info ob6ect to the SAP Application help

96 minutes

Since it is t$e +irst time t$at t$e users log on to t$e SA'=I +rontend inc$ange mode% do a very s$ort demonstration (less t$an 5 minutes)% es!ecially$o- to create an in+o object list Outline t$at some +unctions are onlyavailable in c$ange mode (and not in dis!lay mode)

o to t$e 1*2 system% start t$e transaction 3366 and s$o- t$e a!!lication

$el! Jou get t$e :O 3aterial 3aster $el! +ile

o to t$e SA'=I +rontend o+ t$e ,no-ledge "are$ouse (c$ange modeG uset$e context used in t$e exercises) and s$o- $o- to de+ine 1*2 lin&s

• o to t$e !revie- o+ a documentation (eg :O 3aterial 3asterG searc$

+or el!33X) and s$o- $o- to de+ine an 1*2 lin&

• o to t$e in+o object list and s$o- $o- to dis!lay t$e 1*2 lin&s


1*2 lin&s can only be de+ined in t$e SA'=I +rontend o+ t$e ,no-ledge"are$ouse

1*2 lin&s can only be de+ined% i+ a locali@ed version o+ t$e in+o object exists(see exercise)

4*ercise for in2 an info ob6ect to the R1 application help

85 minutes

Since it is t$e +irst time t$at t$e users log on to t$e SA'=I +rontend% allo-

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t$em some minutes to get +amiliar -it$ t$at mode

Add a revie- o+ 95 minutes to t$e exercise I+ you $ave already done adetailed demonstration% you can reduce t$e time +or t$is revie-

5 minutes

De+ining 1*2 lin&s is a very essential to!ics So ta&e care t$at all t$e studentsunderstood $o- to de+ine t$em and $o- to dis!lay t$em


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Unit8 Architecture of !no"led#e Warehouse

.< %inutes

Contents of Unit

T$e course students get an elementary overvie- o+ t$e basic arc$itecture o+ t$e ,no-ledge"are$ouse

,3799 !rovides muc$ more details


• Describe t$e basic arc$itecture o+ t$e ,no-ledge "are$ouse

• Name t$e a!!lications o+ t$e ,no-ledge "are$ouse and t$eir main tas&s

See notes on slides

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Unit8 Conclusion

/ %inutes

Contents of Unit

#ourse summary

Discussion (o!tional)

1ecommendations +or +ollo-/u! courses and activities


At t$e end o+ t$e course% t$e students get a s$ort summary and can discuss t$e +unctionalityand usability o+ t$e ,no-ledge "are$ouse (-$ic$ is crucial +or t$e success o+ t$e ,no-ledge

"are$ouse)• Summary o+ t$e course

• Discussion

• Outloo& to ne- develo!ments

See notes on slides

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Unit8 Appendi*8 Custo%iEin# 4nd user (rainin# "ith i(utor

.< %inutes

Contents of Unit

S$ort introduction o+ iTutor


T$e students s$ould get +amiliar -it$ iTutor ? SA'Fs tool +or creating e++ective end usertraining

• Describe t$e com!onents o+ t$e iTutor and t$eir main +unctions

• Outline t$e bene+its o+ t$e iTutor

See notes on slides

De%onstration

96 minutes

1ecord a session -it$ t$e iTutor 1ecorder (eg log on to 1*2)% edit it anddis!lay it at t$e end

In t$is session t$e students s$ould get a s$ort overvie- SA' o++ers se!arateiTutor training courses as e/:earning session

"it$ iTutor% you can record any 3S "indo-s a!!lication% not only 1*2

I+ you are running out o+ time% s&i! t$at unit

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Unit8 Appendi*8 Perfor%ance Assistant Services

.< %inutes

Contents of Unit

S$ort introduction o+ t$e ne- 'er+ormance Assistant


T$e students s$ould get +amiliar -it$ t$e idea o+ E'SS and 'er+ormance Assistant ServicesAs a +irst ste!% SA' o++ers t$e 'er+ormance Assistant (+ormer 49 $el!) since 8;#

• =nderstand t$e conce!ts o+ SA'Fs 'er+ormance Assistant

See notes on slides

DonFt s!end too muc$ time on t$is unit I+ you are running out o+ time or i+you +eel unsure about t$at unit% +eel +ree to s&i! it

In t$is session% t$e students s$ould get a s$ort overvie- T$e 'er+ormance

Assistant is !art o+ t$e SA' B# courses

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Unit8 Appendi* Create and %aintain a ter%inolo#y database

Im!ortant see notes concerning t$e t-o a!!endix units

B/ %inutes 0incl> ;< %inutes e*ercises3


Overvie-

Start o+ SA'term

#reate and maintain terms


SA'term is a terminology database !rovided -it$ t$e ,no-ledge "are$ouse

In t$e last units% t$e course students learned $o- to create or edit documentation No- t$eylearn $o- to maintain terms

Terms are very essential +or in+o develo!ers% develo!ers% mar&eting !eo!le% etc T$eyguarantee t$at everyone uses t$e rig$t term and s!elling +or an object% eg t$at 0mySA'com0is not -ritten as 03JSA'com0 or 03ySA'com0% etc Imagine t$at once a term is not usedcorrectly all t$e documentation% !resentations% mar&eting material% menu !at$s% etc $ave to bec$anged

#ustomers can ada!t t$e term entries according to t$eir needs% eg i+ t$ey don0t use SA' terms but com!any/s!eci+ic ones% t$ey can maintain t$e SA'terms by adding t$eir o-n de+inition%glossary% abbreviations% etc (eg i+ a movie com!any does not use t$e term %lant but studio

t$ey can add t$eir ex!lanation to t$e term entry and ada!t t$e glossary entry)

• De+ine terminology and glossary

• Outline t$e im!ortance o+ a terminology database

• 4ind and dis!lay terms

• #reate% maintain% and translate terms

In general% do not s!end too muc$ time on t$is unit Jou easily could do a oneor t-o day course to ex!lain t$e usage o+ SA'term T$is c$a!ter just gives avery s$ort overvie-

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(opic8 &vervie"

.< %inutes


T$e course students get a +irst im!ression o+ t$e im!ortance o+ t$e terminology

• et a +eeling -$y a consistent terminology is so im!ortant

• ,no- t$e di++erence bet-een t$e terminology and t$e glossary

• Describe -$y t$e terminology is im!ortant

• ,no- t$e terminology &no-ledge cycle

• Describe -$at a terminology database is

See notes on slides

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(opic8 Start of SAPter%

/ %inutes 0incl> .< %inutes e*ercise3


A+ter t$e course students $ave a +irst im!ression T$ey no- learn $o- to dis!lay terms andt$e terminology conce!t

Start SA'term (dis!lay and c$ange mode)

4ind terms by using t$e +ind +unction

Ex!lain t$e !$rase terminology conce!t

Glossary entry

Dis!lay t$e SA' lossary (el! /M lossary)

S$o- $o- to maintain t$e glossary entries

• o to TA ,A62 and dis!lay t$e 49 $el! o+ cost element and t$e glossary

entry o+ cost element ($y!erlin&)

• o to SA'term (TA sterm) and ada!t t$e glossary entry% eg add This is

grou%" Save your c$anges and release t$e ne- glossary

• o bac& to TA ,A62 and dis!lay t$e ada!ted glossary entry

Since t$e students can not edit t$e same glossary entry in !arallel% -e did notconsider an exercise concerning t$e glossary maintenance

De%onstration of Start of SAPter%

5 minutes

Start SA'term (dis!lay mode% TA sa!termG Englis$% erman) and dis!laysome terms% eg material master% cost center

Start SA'term (c$ange mode) and s$o- $o- to maintain t$e user settings(only target and source languageG t$e ot$er settings are not relevant +or t$eexercises) =se t$e +ind +unction to searc$ +or cost center and dis!lay t$e

terminology conce!t→ Do t$e demonstration in !arallel -it$ your !resentation

4*ercise for Start of SAPter%

95 minutes

T$e exercise includes a revie- o+ 5 minutes I+ you $ave already done adetailed demonstration% you can reduce t$e time +or t$is revie- or s&i! it

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(opic8 Create and %aintain ter%s



In t$e last to!ic% t$e course students learn $o- to create terms

• #reate terms in SA'term

• et a +eeling +or SA'term

See notes on slides

De%onstration of Create and %aintain ter%s

96 minutes

o to t$e c$ange mode o+ SA'term and s$o- $o- to create a term% egcreate a term 0cost center test0


4*ercise for Create and %aintain ter%s

26 minutes

T$e exercise includes a revie- o+ 5/96 minutes to t$e exercise I+ you $avealready done a detailed demonstration% you can reduce t$e time +or t$isrevie- or s&i! it

5 minutes

At t$e end o+ t$is unit% do a s$ort summary T$e students s$ould understand

• t$e im!ortance o+ a terminology database

• $o- to dis!lay terms

• $o- to create and maintain terms


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Unit8 Appendi*8 Create and %aintain inde* entries for the '(M help vie"er

B/ %inutes 0incl> ;< %inutes e*ercises3


Dis!lay index entries

Assign% create and maintain index entries


In t$e last units% t$e course students learned $o- to

• create and edit documentation

• create and maintain terms

In t$is unit% t$ey learn $o- to create and maintain index entries to en$ance t$e navigation int$e $tml vie-er T$e index entries are maintained -it$ a s!ecial inter+ace and are stored inSA'term

T$is unit is +ocused on in+o develo!ers creating !lain $tml +iles to be used in t$e $tml $el!vie-er

#ustomers can create and assign ne- entries to SA' in+o objects or to customer in+o objects%eg i+ a movie com!any does not use t$e term %lant but studio% t$ey can add studio as asynonym to %lant and maintain an index entry studio Eac$ time t$e user searc$es +or studio

via t$e index searc$% $e automatically gets t$e de+inition +or %lant

• 3aintain index entries

• Assign index entries

• #reate ne- index entries

• #$ange index entries

• Delete index assignments

• Translate index entries

In general% do not s!end too muc$ time on t$is unit Jou easily could do a one

or t-o day course to ex!lain t$e usage o+ term entries and $o- to create !lain$tml +iles T$is c$a!ter just gives a very s$ort overvie- ,3799 -ill give amore detailed overvie-

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(opic8 Assi#n@ create and %aintain inde* entries



T$e course students no- learn $o- to create index entries and $o- to create a !lain $tml +ile

• Assign index entries

• #reate and maintain index entries

De%onstration of Assi#n@ create and %aintain inde* entries

96 minutes

Stay in t$e in+o object list o+ t$e documentation used in t$e demonstration o+t$e above exercise and assign t$e term you created in t$e last unit (eg 0test0)to one in+o object 'lease be a-are t$at index entries can only be assigned i+t$e attributes are c$angeable (see guidance belo-)

I+ !ossible create t$e !lain $tml +ile and s$o- t$at +ile in t$e $el! vie-er -it$t$e ne- index entry


Assi#n@ create and %aintain inde* entries

Vduration can be determined by t$e trainerM

S$o- $o- to customi@e t$e settings and $o- to start t$e ex!ort jobs 'lease be a-are t$at normally t$ese are t$e tas&s o+ a system administrator and noto+ an in+o develo!er

Term entries can only be created or assigned% i+ t$e attributes are c$angeableT$e attributes are c$angeable% i+

• a locali@ed version o+ t$e in+o object exists

• t$e status is editing8

"$ile in t$e ,no-ledge "or&benc$% you are automatically as&ed i+ you -antto create a locali@ed version% in t$e SA'=I +rontend you are not 'lease

mar& one in+o object (in t$e in+o object list) and c$oose 'nfo obect →

Enhancement → Create A locali@ed version o+ t$e c$osen in+o object is

created in t$e selected contextG t$e status is editing

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T$e !rocedure o+ creating a !lain $tml +ile can be very com!lex 'lease ma&esure t$at all t$e settings are customi@ed

4*ercise for Assi#n@ create and %aintain inde* entries

85 minutes

T$e exercise includes a revie- o+ 5/96 minutes to t$e exercise I+ you $avesome time le+t% s!end more time on t$e creation and dis!lay o+ t$e !lain $tml+iles

Exercise 95/2 T$e time also includes a 95 minute +rame +or t$at exerciseS!end enoug$ time to dis!lay di++erent $el! +iles in t$e $tml $el! +ile vie-er

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