Learn from Pioneers in International Knowledge Management

Connect Knowledge Workers and Improve Knowledge Transfer

Implement Methods and Tools for International Knowledge Management

Network for Education, Training and Learning

Define Policies and Strategies in International Knowledge Management

Capture Critical Knowledge for Sustainable Performance

KM Essentials 2012/2013 for International Organizations and Corporations

Briefings . Courses . Inhouse Trainings

Partners of the Knowledge Management Academy:

Knowledge is, what works.

Dr. Andreas BrandnerCEO, KM Academy

Impressum:KMA Knowledge Management Associates GmbHGersthofer Straße 162, 1180 ViennaTel.: +43.1.470 29 09, Fax: +43.1.470 29 09-34Email: office@km-a.net, Website: www.km-a.net

International Organizations and Corporations have a tremendous reservoir of knowledge and ideas based on the diversity of their staff´s skills, experiences, cultures and perspectives. However organizational or cultural barriers often impede the use of this rich potential, and result in a failure to capitalize on existing knowledge. Knowledge Management is a systematic approach to identifying, acquiring, capturing, transforming, developing, disseminating, using, sharing and preserving knowledge that is relevant for achieving the specific objectives of International Organizations and Corporations.

The Knowledge Management Academy, founded in 2001 in Vienna, Austria, has more than a decade of experience in Knowledge Management (KM) Education. We have worked with many International Organizations and Corporations, helping them to improve their KM approach, implementation and performance. During our annual Conferences, we have honored three International Organizations with the Knowledge Management Award, recognizing their KM related achievements: The International Atomic Energy Agency IAEA, the UN Education Science and Culture Organization UNESCO and the UN Development Program UNDP.

Bundling the practical experiences of KM pioneers from various International Organizations and Corporations such as Siemens and Hewlett Packard, KMA offers a unique,

practice-oriented training program in KM for individuals from International Organizations and Corporations. The vision of the different courses is to help optimize individuals’ and organizations’ Knowledge Management and organizational learning. Our training courses are aimed at improving the generation and capturing as well as the co-creation and sharing of knowledge on a global level – and thus contributing to more efficient Knowledge Management across boarders in International Organizations. These actions seek to ultimately support more efficient collaboration and, among others, the „One UN“ agenda via „One Knowledge“.

We have purposely designed our courses with trainers and for participants from both, the corporate sector and non-profit organizations, because we strongly believe that both can inspire and learn from each other.

Based on our inhouse training experiences we have developed „Knowledge Management Essentials“, composed of three international KM training offerings: the KM Briefing, the KM Essentials Training Course and the KM Advanced Training Course. Make your choice!

International Knowledge Management

KM Briefing Half-day BriefingWhat is Knowledge Management and what is it good for?With Andreas Brandner, Birgit Gobi, Giulio Quaggiotto, Yanko Yanev

The half-day KM Briefing provides an overview of the concept and best practices in Knowledge Management. It gives an orientation and seeks to help the participants to position a KM Initiative in their organization.

During this half-day event, KM-pioneers Yanko Yanev and Giulio Quaggiotto give a management briefing from KM strategy development to knowledge networking. Together with Birgit Gobi and Andreas Brandner they introduce the essentials of KM and present a selection of best practices. The half-day briefing concludes with a Q&A session allowing participants to raise their specific questions and KM-related challenges.

Summary ∙ Understand the principals and basic models of

Knowledge Management ∙ Why to engage in KM and how to position a KM

project strategically ∙ Know about key roles, processes and instruments of

Knowledge Management ∙ The role of the leader and how to organize

knowledge management ∙ Key success factors for implementation ∙ Best Practices in IAEA, UNDP, Hewlett-Packard and

more

Knowledge Management Academy International

Vienna: 24 Jan 2013; 6 Nov 2013 Price: 390 Euro

KM Essentials Training Course Three-day CourseHow can Knowledge Management be implemented internationally?With Andreas Brandner, Birgit Gobi, Oliver Haas, Michael Heiss, Christos Kostopoulos, Giulio Quaggiotto, Ugo Ugbor, Galina Voytsehovska, Yanko Yanev

The KM Essentials Training Course provides the Big Picture of Knowledge Management in International Organizations and gives a solid introduction to the key concepts, practices and instruments. Participants learn how to assess KM and how to develop it step by step. They will learn to position and establish KM in their organization and to relate it to other management concepts. This course will discuss the process and success factors for implementing Knowledge Management and will demonstrate some successful KM Awareness campaigns.We will present instruments to set up, plan, communicate and measure Knowledge Management, which are critical for the acceptance and anchoring in the organization.

Representatives from the IAEA, UNDP, HP, GIZ and Siemens will present their experiences and discuss them with participants. Different KM training elements, exercises and discussions that will seek to allow participants to co-create knowledge are key elements of this fundamental KM Training.

Summary ∙ Applying key concepts and models of KM to the

context of the participant´s own organization. ∙ Assessing the Knowledge Management status

of my company: drafting a KM Concept for the future of my organization

∙ Implementing KM in the Organization following a concept and using instruments for project management.

∙ Analysing and Measuring the Impacts of Knowledge Management and Reporting on KM to Management, to Knowledge Workers and other relevant stakeholders

∙ Developing a KM Awareness Campaign ∙ Learning from Best Practices ∙ Connecting with Pioneers and the global KM

Community

Vienna: 28-30 Nov 2012; 18-20 Mar 2013; 7-9 Oct 2013 Price: 1.890 Euro

KM Advanced Training Course Four-day CourseHow can global Knowledge Networks co-create the future?With Andreas Brandner, Stephan Bohr, Langston James Goree VI, Michael Heiss, Günter Koch, Christos Kostopoulos, Andrey Kosilov, Rudi Krcma, Giulio Quaggiotto, Charles Savage, Ugo Ugbor, Galina Voytsehovska

This training session is dedicated to Knowledge Managers who already have a good understanding of Knowledge Management or practical KM-experience in an International Organization or Corporation. Participants will learn how to meet the real challenges of KM in an international context, such as managing global knowledge networks, establishing and maintaining a knowledge sharing culture, and reducing the risk of knowledge loss. Key aspects of knowledge politics and the knowledge society will be presented and discussed.

You will learn how to establish knowledge services such as filtering and brokering of knowledge and increase the value of big data.

Presentations regarding the experiences of UNDP, IAEA, World Bank, Siemens, PWC and IISD will provide participants with references for comprehensive knowledge management programs.

Summary ∙ Leading knowledge workers and creating a

knowledge sharing culture ∙ Unleashing the creative power of diversity ∙ Building up and managing global Knowledge

Networks ∙ Repositioning Intranets as Knowledge Portals ∙ Creating and transferring knowledge through

social media ∙ Brokering knowledge as a service ∙ Assessing Knowledge Loss Risks and Facilitating

Leaving Expert Debriefings ∙ Integrating KM into processes and projects ∙ Understanding the challenges of Knowledge

Politics

Vienna: 26-29 Nov 2013 Price: 2.490 Euro

Timing of eventsThe training courses generally take place from 9:00 am to 5:30 pm. The KM Briefing takes place from 2:00 pm to 5:30 pm. Should a different schedule apply to an event, this will be announced separately in the relevant invitations.

Changes Preparations for our events are made in advance, resulting in the occasional need to change dates, venues or guest speakers. We appreciate your understanding, and will inform you about any changes in a timely manner.

AttendanceIn order to provide the best possible training, we will limit the number of participants in our training courses. Registrations are accepted in the order received. Cancellations in case of an insufficient number of participants will be communicated in a timely manner.

Cancellation policy There is a cancellation fee of 70% of the attendance fee if a booking is cancelled. Cancellations within 3 days of the commencement of a training are billed at 100% of the attendance fee.

In case a trainer is unable to participate, we will do our best to find a solution through a shift in lectures or a replacement of the trainer. If this is not possible, the cancelled lectures will be given at another day during the course or, if also this is not possible, within one month. In any of such case the participants´ costs (e.g. for travelling expenses) will not be paid by the KM Academy.

General Conditions

Knowledge is, what works.

Mag. Birgit GobiHead of the global Knowledge Management Team at Hewlett-Packard Technology Consulting; Consultant and Trainer in the field of Knowledge Management. Faculty member of the KM Academy since 2003.

Univ.-Doz. Dr. Michael HeissMichael Heiss is responsible for the global Open Innovation Networks of Siemens AG; he initiated and implemented the global social media platform Siemens-TechnoWeb. As a scientist he teaches at the Technical University of Vienna.

Mag. Rudi KrcmaSince 2005 Rudi Krcma is Partner of KMA, Consultant and Trainer in Knowledge Management. For many years he held management positions at Hewlett-Packard as Knowledge Manager, Quality Manager and Business Developer.

MMag. Dr. Andreas BrandnerFounder and CEO of KMA; Trainer, Consultant and Researcher in the field of Knowledge Management. Focus on Knowledge Politics, KM Strategies and implementation of KM. Initiator of KM Conferences and Networks. Member of the The New Club of Paris.

Trainers

Charles Savage, PhDPresident of Knowledge Era Enterprising. Author („Fifth Generation Management“), Consultant and Speaker in the USA, Europe and Asia. Before he held several management positions in large international companies. Inventor of the World Café. He received the Knowledge Management Award in 2010.

Ugo Ugbor, PhDDr. Ugo Ugbor is Knowledge Management Specialist at the IAEA, being responsible for the e-Learning Platform. He has published the first book on Knowledge Management in International Organizations and teaches at several Universities on International KM.

Galina VoytsehovskaConsultant in the Human Development Network (HDN) of the World Bank, Washington, DC. Galina has been working at the Bank for almost 15 years as an Education and Human Development Specialist and Knowledge Management Expert.

Langston James ´Kimo´ Goree VIVice-President, International Institute of Sustainable Development in New York City. Director of Reporting Services and UN Liaison. Kimo is responsible for the fundraising and overall coordination of the Earth Negotiations Bulletin and IISD’s several knowledge management products.

Prof. Dr. Yanko YanevYanko Yanev headed the Nuclear Knowledge Management Unit at the IAEA - International Atomic Energy Agency for more than 10 years and received the Knowledge Management Award in 2010. CEO of the Nuclear Knowledge Management Institute.

Prof. Dr. Andrey Kosilov Specialist at the International Atomic Energy Agency and the Nuclear KM Institute, author of many safety standards in Knowledge Management, outstanding expert in safety-critical aspects related to Knowledge Management and in Knowledge Capturing Techniques.

Dipl.-soc. Oliver HaasOliver Haas is working in the field of international cooperation since 2001. At the moment he is heading the Competence Center for Information and Knowledge Management at GIZ - Deutsche Gesellschaft für Internationale Zusammenarbeit GmbH.

Dkfm. Stephan BohrStephan Bohr is global leader KM Advisory (EMEA) at Price Waterhouse Coopers and has experiences in several national and international KM functions at PWC. He teaches Knowledge Management at several Universities.

Giulio QuaggiottoPractice Leader, Knowledge and Innovation at UNDP United Nations Development Program. Received the Knowledge Management Award 2012. Before he worked as Knowledge Manager at the World Bank, the IFC and the World Wildlife Fund WWF.

Prof. Dipl.-Inf. Günter KochGeneral Secretary of the New Club of Paris, a global think tank for the knowledge economy. Partner of KMA. Before, he was CEO of the European Software Institute and of the Austrian Institute of Technology, where he implemented the first Knowledge Report, which has become a standard for all Universities in Austria.

Prof. Klaus North Klaus North teaches International Business Management at Wiesbaden Business School, Germany. 15 years of practical experience in Organizational Development and Management Consultancy worldwide, as for instance at the ILO - International Labour Office.

Christos Kostopoulos, PhDChristos is a Senior Economist and Cluster Leader for Knowledge Management and Practices at the World Bank. He works in the central Knowledge and Learning unit where he is responsible for the preparation of the World Bank’s Second Knowledge Report on mobilizing knowledge for development.

KM BriefingKM Essentials Training Course (three days) KM Advanced Training Course (four days)Inhouse Trainings

Overview

Briefings and Courses 2012/2013KM BriefingsKM Essentials Training CourseKM Advanced Training Course

28-30 Nov 201224 Jan 2013

18-20 Mar 2013 6 Nov 2013

7-9 Oct 201326-29 Nov 2013

AUTUMN 2013

The price includes the participation in the training, as well as learning materials, meals and refreshements. Travelling expenses and accommodation are not included, but can be organized by KMA.

Prices do not include VAT.

Telephone: +43.1.470 29 09Email: academy@km-a.netWeb: www.km-a.net

Adress:KMA Knowledge Management Associates GmbHGersthofer Strasse 162A-1180 Vienna, Austria

390,- € 1.890,- € 2.490,- €individual

SPRING 2013AUTUMN 2012

For registration please simply send an email to academy@km-a.net or send a fax to 0043 1 4702909-34. We will send your confirmation of registration as soon as we have received your registration. As a reminder, you will receive another invitation via e-mail approximately one week prior to commencement of the event.

Vienna is a City of Knowledge. It provides a richness of culture and knowledge, that can be discovered during your visit. We will be happy to give you recommendations for cultural or knowledge events in the period of the trainings.

Contact

Price

Registration

Dates

Vienna International Center, Austria