Key Element Guide ITIL Continual Service Improvement [pack Of 10], 2012, VernonLloyd, 0113313691, 9780113313693, Stationery Office, 2012

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The Continual Service Improvement Key Element Guide provides a handy reference to the contentcontained within the core ITIL Continual Service Improvement guidance and summarises its keyelements. Continual Service Improvement delivers consistent, repeatable process activities as partof service quality; ITIL has always emphasized the importance of continual service improvements.Focusing on the process elements involved in identifying and introducing service managementimprovements, the continual service improvement stage of the lifecycle also deals with issuessurrounding service retirement

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created: 15th May 2012