Karolina Jackson-Ward
-
Upload
chanctonbury-associates -
Category
Business
-
view
93 -
download
0
Transcript of Karolina Jackson-Ward
© 2015 Planview, Inc. | 1 | Confidential © 2014 Planview, Inc. | 1 | Confidential © 2015 Planview, Inc. | 1 | Confidential
Effective leadership for value-driven teams
Karolina Jackson-Ward, Product Manager for Projectplace
© 2015 Planview, Inc. | 2 | Confidential
© 2015 Planview, Inc. | 3 | Confidential
• About Projectplace• Lean and Agile principles• What motivates people and why should you care?• Shaping behavior – best practices• Metrics that matter• The role of the leader
Agenda
© 2015 Planview, Inc. | 4 | Confidential
Have you used Projectplace?
© 2015 Planview, Inc. | 5 | Confidential
registered usersOver 1 milj
Founded as one of the world’s first SaaS companies
1998in people-centric collaborationPioneer
uptime99.97%
Average service
183,100number of projects
© 2015 Planview, Inc. | 6 | Confidential
Are you familiar with Lean and Agile?
© 2015 Planview, Inc. | 7 | Confidential
© 2015 Planview, Inc. | 8 | Confidential
• Standardization• Jidoka – right from me• Communication
• Deliver the same or more value to the customers while minimizing effort and waste• Kaizen – continuous improvement and learning• Visual management tools
Lean
© 2015 Planview, Inc. | 9 | Confidential
© 2015 Planview, Inc. | 10 | Confidential
Agile
• Reacting to and navigating in an uncertain and continually changing reality• Strong elements from Lean• Self-organizing teams
• Rolling-wave planning• Welcome change• Focus on value, fast learning and return on investment
© 2015 Planview, Inc. | 11 | Confidential
The leadershipOperational• Clarify goals and
behaviour• Shape behaviours
Coaching• Ask questions• Conflict management• Enable learning
Visionary• Embody values• Motivate
Transparent• Communicate• Support Jidoka
© 2015 Planview, Inc. | 12 | Confidential
Out of a 40 h week – how many hours are waste?
© 2015 Planview, Inc. | 13 | Confidential
Dan Pink on Motivation
Motivation
© 2015 Planview, Inc. | 14 | Confidential
Low motivatio
n will cause
Absences
Low quality deliverables
Waste
Turn over of staffBad attitudes
Lack of communicati
on
Lack of learning
= It will effect your ROI
© 2015 Planview, Inc. | 15 | Confidential
Motivation
© 2015 Planview, Inc. | 16 | Confidential
Motivation
enhancers
Self-organizing
teams
Autonomy
Clear and communicate
d targetsWork purpose
Intermittent positive
reinforcement
© 2015 Planview, Inc. | 17 | Confidential
Visual motivation
© 2015 Planview, Inc. | 18 | Confidential
Connected to customer value
© 2015 Planview, Inc. | 19 | Confidential
Shaping behaviors
What does it mean?
© 2015 Planview, Inc. | 20 | Confidential
Be a role-model, use instructions and values with clear examples to trigger the desired behavior. (20%)
Intermittent positive reinforcement of the desired behavior. (80%)
Ignore undesired behaviour (it will gradually disappear)
Be cautious with negative feedback – it triggers defense mechanisms, can make people uncertain and can decrease motivation.
© 2015 Planview, Inc. | 21 | Confidential
Anyone can be trained• Common values - triggers• Positive reinforcement• A strong foundation to facilitate negative feedback
© 2015 Planview, Inc. | 22 | Confidential
Positive reinforcement • Why does it work?• Focus on one area• Identify good behaviors
• Often, little, public, direct• Think clicker
© 2015 Planview, Inc. | 23 | Confidential
Negative feedback
• Build a foundation• Use the values• Choose your fights• Timing - stress
© 2015 Planview, Inc. | 24 | Confidential
Measure and celebrate
Why and how should you measure?Yves Morieux: How too many rules at work stop you from getting things done
© 2015 Planview, Inc. | 25 | Confidential
Problems• Measure the wrong thing• Too many or conflicting KPI’s• No direct link between work and KPI• No insight into what we are measured on
© 2015 Planview, Inc. | 26 | Confidential
• Pick one KPI that is under your control• Make the connection to the target
obvious• When are you there?• Visualize
A solution
© 2015 Planview, Inc. | 27 | Confidential
An exampleClear, under our control, visual
© 2015 Planview, Inc. | 28 | Confidential
Your job as a leader
© 2015 Planview, Inc. | 29 | Confidential
Know the overall goal or
vision
Understand where you are
What is the next target?
Test, learn, and
adapt
The improvement Kata“Groundhog day”
© 2015 Planview, Inc. | 30 | Confidential
• Learn and practice coaching skills• Learn to learn• Find a coach/mentor• Understand who you are• What are your obstacles?• Test, learn, and adapt• Choose the right tools to support the way
you want to work
Develop your leadership
© 2015 Planview, Inc. | 31 | Confidential
• Leadership over management• Visible work flows• Clear goals and targets• Communication and collaboration• Transparency
Choose a tool that supports
© 2015 Planview, Inc. | 32 | Confidential
© 2015 Planview, Inc. | 33 | Confidential © 2014 Planview, Inc. | 33 | Confidential © 2015 Planview, Inc. | 33 | Confidential
Thank You!