Karen Skærbæk: Laying the strategic foundations, creating wow-effect and building a digital...
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Check In and Check it out! New intranet in Arla Foods Karen Skærbæk Gleit, Solution Consultant
Transcript of Karen Skærbæk: Laying the strategic foundations, creating wow-effect and building a digital...
Check In and Check it out!New intranet in Arla Foods
Karen Skærbæk Gleit, Solution Consultant
3 May 20232
Karen Skærbæk [email protected] Consultant - SharePointArla GBSIT – Supporting FunctionsPrevious experience: Arla HR, Arla Communications
Goodness comes from within
3 May 20233
12,700+OWNERS
THE 5TH LARGEST DAIRY COMPANY
MILK INTAKE13+ BILLION KILO
19,000+COLLEAGUES
10+ BILLION EURO
REVENUEPRODUCTS SOLD IN100+ COUNTRIES
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New intranet in Arla Foods – Go Live 27th of MayCheckIn boarding kort
3 May 20235My Workplace Maj 2015
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WHAT IT’S ALL ABOUT
ONE ARLA FEELING
COLLABORATIVE
WORKPLACE
WORK SMARTER
Corporate Identity”Glocal” news mix
Create EngagementEnable Collaboration
Efficient toolsPersonalization
Develop core business Create growth outside EU Be more effective
Global Mind-set Global Collaboration Global/Scalable Tools
NEW ARLA INTRANET (CheckIn)
One Arla Feeling Collaborative Workplace Working smarter
CVI/UXFront Page News
Portals Global Access
Collaboration/Networking platform
Digital Forms &
WorkflowsSearch
Global Phonebo
ok
Mobility
Increased knowledge about Arlas business Increased knowledge sharing Improved efficiency
Reads – global news Activity on Team Sites(page views generated through the Intranet) Search succes rate
ConnectivenessIncreased employee
satisfactionTransparency Reduced email
correspondanceConnectiveness(Easier to find
colleagues)Overall satisfaction with Arlas Intranet
Overall activity
ArlasBusiness Strategy
DerivedBusiness
Needs
This Project
Purpose/ Tracks
Key Improvement
areas
Overall KPIs
KPI per track
Business benefits
Business Mandate 21: Scalable Business Solutions
Critical succes factorsUser engagement
Governance (IT, Business & Content)
Creating the future of dairyArlas Vision
Reduced time to operation Cost efficiency
Risk reduction (keeping
knowledge inhouse)
Productivity (Higher work
quality)
Productivity(Less time spent
on search for information)
Cost efficiency(reduce admin
costs)Transparency
(Reducing double work)
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One Portal Project
BUSINESS CRITICAL
MOBILE FIRST
WAU EFFECT
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• On Premise • Cloud ready• Wau effect• Standard(ish)• Agile• Mobile Requirements
Netcompan
y ProActive + TCS
Valtech
Project Organisation
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Project team Arla
Project Owner
Nana Balle
Inger Myresten (Comms)Thomas Heilskov (Digital)Nana Balle (Comms)
Steering comittee (Vice Presidents)Astrid Gade Nielsen
(Comms)Jesper Wolthers (HR)Torben Fabrin (IT)Steen Hedegaard Madsen (Procurement)
Sponsor
Frederik Lotz (Finance and IT)
Reference group
Project team Proactive Project team TCS
Project ManagementProject manager Arla Comms: Jonas Bladt HansenProject Manager Arla IT: Lennart JensenProject Manager Proactive Søren Andersen
MAIN DELIVERIES
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This is a journey for us away from
May 2015
12016
22017
3*New front pageNews with subscriptionStandard Search
functionalityMobile newsService portal template HR and policy content
migrated Team Sites integration
Digital forms & templates
Dairy template10-15 Service Portals2-5 Dairy sitesIntranet fixes and
updates
100 % of all content moved/build up
All Sharepoint 2010 Intranets closed
Enterprise networking platform (social collaboration)
Translation integration
Continuous improvements based on user feedback
Continuous improvements based on user feedback
*Phase 3 requires approval of Finance Board
Continuous improvements based on user feedback
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THE NAMEGlobal(airport
language)
Take action
Tagline of
CheckIn
Check In to…
The Arla worldPick
knowledgeConnect with colleaguesCollaborate
etc…
Refers to ”take
action” bubbles
on smartphone apps Fits in to
the ”journey
” messagin
g platform
Check in and check it out
Check in
3 May 202313My Workplace Maj 2015
03/05/202314
Faith/trust in Arla Intranet is non existing…E.g. Finding the Travel guideline
MWPCorporate Center
Procurement
Systems & Tools
BCD Travel Portal
Travel Guidelines Database
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NEWS
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PERSONALIZABLE
QUICK OVERVIEW
ALL YOUR NEWS IN ONE FEED
NAVIGATION
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TASK BASED NAVIGATION
QUICK ACCESS
USER IN FOCUS
CHECK BAR
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SEARCH & GLOBAL PHONEBOOK
QUICK ACCESS TO SITES, TOOLS & DOCUMENTS
TASK OVERVIEW
SEARCH ENGINE WITH FILTERS
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FAST SEARCH ENGINE
BASED ON TAXONOMY
FILTERING OPTIONS
SERVICE PORTALS*
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NEW BG AND CC PORTAL
SAME TEMPLATE FOR EVERYONE
TARGETED CONTENT
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“Really good & creative idea of
producing and distributing boarding
passes”
“I think the printed rollout material shows the importance not only of this project but also of the employees.”
“Looks nice, works good – and more modern,
finally ;) I found everything I was looking for
this morning, but I had the opportunity to
receive a training in Denmark before I came
to Germany. And I really like the boarding
pass – good idea!!!”
“Very intuitive handling,
interactive, helpful & very
informative; the navigation meets
my needs & is very user-friendly”
“Nice. You need to take some time (that I haven’t so far) to make yourself familiar with it.”
I tried the new search
function, it is really great! Very “English”
“CONGRATULATIONS. My first impression is
super! I haven’t clicked on everything so far,
but it looks like a milestone!”Why is my phone number wrong in phone book, it goes to Denmark, but I am a Swede!
THE ROLLOUT
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3 May 202325
Change agents:(450 frivillige)• Online
training• Pilot
access
PA’s:• Online
training
News Editors:• Online
training• 1-2-1s
support
News Editors
End users: • E-learning
End user support: • Onsite training
of service desk • Online training
of IT onsite
Content Editors:• Onsite
training• Online
training• 1-2-1
support
Go live activitiesTraining
STATUS
INTRANET LAUNCH ACTIVITIES
Boarding passPaper (Viby)Mail (All)
POSTCARD
Rollup
Folder
QUIZCount down My workplace
InfoboardCoffee machine
ArticleCloser to Arla
Welcome videoNew Intranet
STATUS
Boarding passPaper (Viby)Mail (All)
Postcard
ROLLUPFolder
Quiz
Count down My workplace
InfoboardCoffee machine
ArticleCloser to Arla
Welcome videoNew Intranet
ROLL UPS
INTRANET LAUNCH ACTIVITIES
STATUS
Boarding passPaper (Viby)Mail (All)
Postcard
Rollup
FOLDER
Quiz
Count down My workplace
InfoboardCoffee machine
ArticleCloser to Arla
Welcome videoNew Intranet
INTRANET LAUNCH ACTIVITIES
STATUS
Boarding passPaper (Viby)Mail (All)
Postcard
Rollup
Folder
Quiz
Count down My workplaceInfoboardCoffee machine
ArticleCloser to Arla
Welcome videoNew Intranet
INTRANET LAUNCH ACTIVITIES
STATUS
Boarding passPaper (Viby)Mail (All)
Postcard
Rollup
Folder
Quiz
Count down My workplace
INFOBOARDCOFEE MACHINESArticleCloser to Arla
Welcome videoNew Intranet
INTRANET LAUNCH ACTIVITIES
3 May 202331
