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19_MUL_Buick_Chevrolet_GMC_Canadian_Limited_Warranty_COV_fr_CA_en_US_23295644B_2018JAN31.ai 1 1/18/2018 11:16:45AM 19_MUL_Buick_Chevrolet_GMC_Canadian_Limited_Warranty_COV_fr_CA_en_US_23295644B_2018JAN31.ai 1 1/18/2018 11:16:45 AM

Chevrolet/Buick/GMC Canadian Limited Warranty and Owner AssistanceInformation - 2019 - crc - 2/5/18

IMPORTANT: This booklet contains important information about the warranty coverage on your new vehicle.It also explains Customer Satisfaction and Owner Assistance procedures and GM's participation in theMediation/Arbitration Program.

Keep this booklet with your vehicle and make it available to a GM dealer if warranty work is needed. Be sure tokeep it with your vehicle when you sell it so future owners will have the information.

Owner's Name:

Phone Number:

Street Address:

City & Province:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:


Refer to your Owner's Manual for the manufacturer's recommendedMaintenance Schedules and services. Your dealer can also perform athorough assessment with a Multi-point Vehicle Health Check torecommend when your vehicle may need attention.

Have you purchased the Chevrolet Buick GMC Protection Plan? TheChevrolet/Buick/GMC Protection Plan may be purchased within specifictime/mileage limitations. Remember, if the service contract you areconsidering for purchase does not have the Chevrolet Buick GMCProtection Plan emblem shown above it, then it is not a Chevrolet BuickGMC Protection Plan from GM.

©2018 General Motors of Canada Company. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM,BUICK, CHEVROLET, GMC and the emblems are registered trademarks of General Motors LLC.

Part No. 23295644 B Second Printing


2019 Chevrolet/Buick/GMC Canadian Limited Warrantyand Owner Assistance Information

Important Message toOwners... . . . . . . . . . . . . . . . . . . . . . . . 1General Motors of CanadaCompany's Commitmentto You . . . . . . . . . . . . . . . . . . . . . . . . . 1

Owner Assistance . . . . . . . . . . . . . . . 1GM Participation in the Mediation/Arbitration Program . . . . . . . . . . . . 1

The Chevrolet Buick GMCProtection Plan . . . . . . . . . . . . . . . . 1

Owner Name/AddressChange . . . . . . . . . . . . . . . . . . . . . . . . 1

Warranty Coverage at aGlance . . . . . . . . . . . . . . . . . . . . . . . . . 2

New Vehicle Limited Warranty . . .5What Is Covered . . . . . . . . . . . . . . . . 5What Is Not Covered . . . . . . . . . . 12Where to Go forMaintenance . . . . . . . . . . . . . . . . . 16

Chevrolet Volt, Bolt EV andMalibu Hybrid Warranty . . . . . . . 17

Chevrolet Silverado eAssist®

and GMC Sierra eAssist®

Coverage . . . . . . . . . . . . . . . . . . . . 18

LaCrosse eAssist®

Coverage . . . . . . . . . . . . . . . . . . . . 18

Things to Know About the NewVehicle Limited Warranty . . . . 20Warranty Repairs — ComponentExchanges . . . . . . . . . . . . . . . . . . . 20

Maintenance and WarrantyService Records . . . . . . . . . . . . . . 20

Warranty Repairs — RecycledMaterials . . . . . . . . . . . . . . . . . . . . . 20

Tire Service . . . . . . . . . . . . . . . . . . . . 21Paint, Trim and AppearanceItems . . . . . . . . . . . . . . . . . . . . . . . . . 21

Vehicle Operation and Care . . . 21Warranty DistanceExtensions . . . . . . . . . . . . . . . . . . . 21

Warranty Service — Canada . . . 21Touring Owner Service —Canada, the United States andMexico . . . . . . . . . . . . . . . . . . . . . . . 22

Touring Owner Service —Countries Other than Canada,the United States andMexico . . . . . . . . . . . . . . . . . . . . . . . 22

Warranty Service — CanadianSold Vehicles Registered andOperated Outside Canada . . . . 22

Pre-Delivery Service . . . . . . . . . . . 23Production Changes . . . . . . . . . . . 23

Emission Control Systems andPerformance Warranties . . . . . 24What is Covered . . . . . . . . . . . . . . . 24How to Determine theApplicable Emission ControlSystems Warranty . . . . . . . . . . . . 24

Emission Control SystemsWarranty . . . . . . . . . . . . . . . . . . . . . 24

Emission PerformanceWarranty . . . . . . . . . . . . . . . . . . . . . 25

Emission Warranty Parts List . . .26What Is Not Covered . . . . . . . . . . 29

Things to Know About theEmission Control Systems andPerformance Warranties . . . . . 30Replacement Parts . . . . . . . . . . . . 30Maintenance and Repairs . . . . . . 30Claims Procedure . . . . . . . . . . . . . . 31


2019 Chevrolet/Buick/GMC Canadian Limited Warrantyand Owner Assistance Information

Terms Applicable to AllWarranties . . . . . . . . . . . . . . . . . . . . 32

Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . 34

Special Coverage AdjustmentPrograms Beyond the WarrantyPeriod . . . . . . . . . . . . . . . . . . . . . . . . 36

Customer Assistance Offices . . .37CANADA . . . . . . . . . . . . . . . . . . . . . . 37UNITED STATES . . . . . . . . . . . . . . 37Mexico, Central America andCaribbean Islands/Countries(Except Puerto Rico and U.S.Virgin Islands) . . . . . . . . . . . . . . . . 37

All Overseas Offices . . . . . . . . . . . 38

Customer Assistance for TextTelephone (TTY) Users . . . . . . . 39

Roadside AssistanceProgram . . . . . . . . . . . . . . . . . . . . . . 40

Courtesy TransportationProgram . . . . . . . . . . . . . . . . . . . . . . 41

Chevrolet/Buick/GMC Canadian Limited Warranty and Owner AssistanceInformation (GMNA-Localizing-Canada-12032197) - 2019 - crc - 2/5/18

Important Message to Owners... 1

General Motors of CanadaCompany's Commitmentto You

We are committed to ensuring anexcellent ownership experience withyour new vehicle.

Your GM dealer also wants you tobe completely satisfied and invitesyou to return for all your serviceneeds, both during and after thewarranty period.

Owner Assistance

Should you ever encounter aproblem during or after the warrantyperiods that is not resolved, talk to amember of dealer management.Under certain circumstances, GMand/or GM dealers may provideassistance after the limited warrantyperiod has expired when theproblem results from a defect inmaterial or workmanship. Theseinstances will be reviewed on acase-by-case basis. If the problempersists, follow the proceduresoutlined under CustomerSatisfaction Procedure 0 34.

GM Participation in theMediation/Arbitration Program

Refer to Customer SatisfactionProcedure 0 34, for information onthe voluntary, binding Mediation/Arbitration Program in which GMparticipates.

The Chevrolet Buick GMCProtection Plan

Many owners seek to enhance theirvehicle ownership by purchasing anoptional service contract. GeneralMotors offers its own ChevroletBuick GMC Protection Plan, aservice contract that providesmechanical repair protection, arental/alternate transportationallowance, and the availability ofGM Roadside Assistance or atowing and road service allowance.The Chevrolet Buick GMCProtection Plan is available indifferent levels of coverage, eachoffering a variety of time/kilometreoptions to suit your driving needs.

The Chevrolet Buick GMCProtection Plan is the only optionalservice contract backed by the

worldwide resources of GeneralMotors. It can be the most valuableoption you choose for your vehicle.See your GM Dealer for prices,vehicle eligibility guidelines andmore details.

Owner Name/Address Change

General Motors of CanadaCompany encourages all owners toreport, at their earliest convenience,a change in name or address bycalling our Customer Care Centretoll free at 1-800-263-3777 (English)or 1-800-263-7854 (French). If youare a subsequent owner, please besure to advise us by calling thenumber above. You may also visitthe GM dealer of your choice toreport a change in vehicleownership. The current owner nameand address is essential for GeneralMotors of Canada Company toprovide timely notification to ownersof important information related totheir vehicles.

We thank you for choosing aGeneral Motors product.


2 Warranty Coverage at a Glance

The warranty coverages on your vehicle are summarized below. Please read the warranty information that followsfor more complete details.

New Vehicle Limited Warranty for Chevrolet and GMC Vehicles

Coverage 3 yrs/60,000 km

5 yrs/100,000 km

6 yrs/160,000 km

8 yrs/160,000 km

Base Warranty Coverage X

Powertrain Component Warranty Coverage* (IncludesDiesel Components)

X

Chevrolet Volt, Bolt EV, Malibu Hybrid Warranty X

Chevrolet Silverado and GMC Sierra eAssist ComponentCoverage

X

Sheet Metal (Corrosion) X

Sheet Metal (Rust-Through) X

*Powertrain Component warranty coverage may vary for certain Commercial Fleet and/or Government Fleet vehiclesand 2500/3500 Series Heavy Duty (HD) Pickups equipped with a 6.6L Duramax Turbo-Diesel engine


Warranty Coverage at a Glance 3

New Vehicle Limited Warranty for Buick Vehicles


6 yrs/110,000 km

6 yrs/Unlimited

km

8 yrs/160,000 km

Base Warranty Coverage X

Powertrain Component Warranty Coverage X

LaCrosse eAssist Component Coverage X

Sheet Metal (Corrosion) X

Sheet Metal (Rust-Through) X


4 Warranty Coverage at a Glance

Emission Control Systems Warranty


4 yrs/80,000 km

5 yrs/80,000 km

8 yrs/130,000 km

Chevrolet and GMC X

Buick X

Heavy Duty Gasoline Engine* X

6.6L Duramax — Heavy Duty Turbo-Diesel Engine* X

Specified Major Emission Components** X

*GVWR of 3 856kg/8,500 lbs or greater

**Passenger Cars and Light Duty Trucks with GVWR <3 856 kg/8,500 lbs


New Vehicle Limited Warranty 5

What Is Covered

General Motors of CanadaCompany will provide for repairs tothe vehicle during the WarrantyPeriod in accordance with theterms, conditions, and limitationscontained in this booklet.

Warranty Applies

This warranty is for GM vehiclesoriginally sold new in Canada,registered in Canada and normallyoperated in Canada. GeneralMotors of Canada Companywarranty coverages may be void orsubject to restrictions on GMvehicles that have been imported orexported.

Repairs Covered

The warranty covers repairs tocorrect any covered vehicle defectdue to materials or workmanshipoccurring during the WarrantyPeriod, but not slight noise,vibrations, or other normalcharacteristics for the vehicle.

Needed repairs will be performedusing new, remanufactured,or refurbished parts.

No Charge

Warranty repairs, including partsand labor, will be made at nocharge.

Obtaining Repairs

To obtain warranty repairs, take thevehicle to a GM dealer facilityhandling your vehicle line within theWarranty Period and request theneeded repairs. Reasonable timemust be allowed for the dealershipto perform the necessary repairs.

Warranty Period

The Warranty Period for allcoverages begins on the date thevehicle is first delivered and ends atthe expiration of the applicableCoverage Period specified in thisbooklet. In certain circumstances,and if arranged before the vehicle isfirst purchased, General Motors ofCanada Company may authorizethe warranty to start on a date afterthe vehicle delivery date.

Base Warranty Coverage

The Base Warranty coverage forChevrolet and GMC is for 3 years or60 000 kilometres, whichever comesfirst, except for other coverageslisted here under “What Is Covered”and those items listed under “WhatIs Not Covered.”

The Base Warranty coverage forBuick is for 4 years or 80 000kilometres, whichever comes first,except for other coverages listedhere under “What Is Covered” andthose items listed under “What IsNot Covered.”

Powertrain Component WarrantyCoverage

For Chevrolet and GMC, thepowertrain is covered for 5 years or100 000 kilometres, whichevercomes first, except that certainCommercial Fleet and/orGovernment Fleet vehicles and2500/3500 Series Heavy Duty (HD)Pickups equipped with 6.6LDuramax Turbo-Diesel engine arecovered for 5 years or 160 000kilometres, whichever comes first.


6 New Vehicle Limited Warranty

For Buick, the powertrain is coveredfor 6 years or 110 000 kilometres,whichever comes first:

Engine Coverage includes: Allinternally lubricated parts, engine oilcooling hoses and lines. Alsoincluded are all actuators andelectrical components internal to theengine (e.g., Active FuelManagement Valve Lifter OilManifold) cylinder head, block,timing gears, timing chain, timingcover, oil pump/oil pump housing,OHC carriers, valve covers, oil pan,seals, gaskets, manifolds, flywheel,water pump, harmonic balancer,engine mount, turbocharger, andsupercharger. Timing belts andother associated componentsrequired in the timing belt servicereplacement procedure are covereduntil the first scheduledmaintenance interval.

Diesel Components Coverageincludes: Cylinder block and headsand all internal lubricant parts,intake and exhaust manifolds, timinggears, timing gear chain or belt andcover, flywheel, harmonic balancer,

valve covers, oil pan, oil pump,water pump, fuel pump, enginemounts, seals, and gaskets. Parts ofthe Emissions Reduction Systemsuch as the emissions reductionfluid tank, injectors, sensorsincluding NOx and exhaust, and theExhaust Particulate Filter. GlowPlug Control System: Control/glowplug assembly, glow plugs, coldadvance relay, and engine controlmodule. The fuel injection controlmodule, integral oil cooler,transmission adapter plate, commonfuel rails, fuel filter assembly, fueltemperature sensor, and functionblock.

Important: Some of thesecomponents may also be coveredby the Emission Warranty. SeeEmission Warranty Parts List 0 26for details.

Exclusions: Excluded from thepowertrain coverage are sensors,wiring, connectors, engine radiator,coolant hoses, coolant, and heatercore. Coverage on the enginecooling system begins at the inlet tothe water pump and ends with the

thermostat housing and/or outletthat attaches to the return hose.Also excluded is the starter motor,entire pressurized fuel system(in-tank fuel pump, pressure lines,fuel rail(s), regulator, injectors, andreturn line) as well as the Engine/Powertrain Control Module and/ormodule programming.

6.6L Duramax Turbo-Diesel EngineCoverage

For trucks equipped with a 6.6LDuramax Turbo-Diesel Engine, thefollowing diesel engine assemblycomponents, including turbochargercomponents (except those itemslisted under “What Is Not Covered”)are covered for repairs to correctdefects in material or workmanship.

. Cylinder block and heads and allinternal lubricant parts, intakeand exhaust manifolds, timinggears, timing gear chain or beltand cover, flywheel, harmonicbalancer, valve covers, oil pan,oil pump, water pump, fuelpump, engine mounts, seals,and gaskets.


New Vehicle Limited Warranty 7. Diesel Fuel Metering System:

injection pump, nozzles, highpressure lines, high pressuresealing devices.

. Glow Plug Control System:control/glow plug assembly, glowplugs, cold advance relay,Engine Control Module (ECM).

. Emissions Reduction System:Emissions Reduction Fluid Tank,Injectors, Sensors including NOxand exhaust, and ExhaustParticulate Filter

. Fuel injection control module,integral oil cooler, transmissionadapter plate, left and rightcommon fuel rails, fuel filterassembly, fuel temperaturesensor, and function blocks.

Important: Some of the abovecomponents may also be coveredby the Emissions Warranty. See theEmission Warranty Parts List 0 26for details.

Transmission/Transaxle Coverageincludes: All internally lubricatedparts, case, torque converter,mounts, seals, and gaskets as well

as any electrical componentsinternal to the transmission/transaxle. Also covered are anyactuators directly connected to thetransmission (slave cylinder, etc.).

Exclusions: Excluded from thepowertrain coverage aretransmission cooling lines, hoses,radiator, sensors, wiring, andelectrical connectors. Also excludedare the clutch and pressure plate aswell as any Transmission ControlModule and/or moduleprogramming.

Transfer Case Coverage includes:All internally lubricated parts, case,mounts, seals, and gaskets as wellas any electrical componentsinternal to the transfer case. Alsocovered are any actuators directlyconnected to the transfer case aswell as encoder motor.

Exclusions: Excluded from thepowertrain coverage are transfercase cooling lines, hoses, radiator,sensors, wiring, and electricalconnectors as well as the transfercase control module and/or moduleprogramming.

Drive Systems Coverageincludes: All internally lubricatedparts, final drive housings, axleshafts and bearings, constantvelocity joints, propeller shafts anduniversal joints. All mounts,supports, seals, and gaskets as wellas any electrical componentsinternal to the drive axle. Alsocovered are any actuators directlyconnected to the drive axle (e.g.,front differential actuator).

Exclusions: Excluded from thepowertrain coverage are all wheelbearings, drive wheel front and rearhub bearings, locking hubs, drivesystem cooling, lines, hoses,radiator, sensors, wiring, andelectrical connectors related to drivesystems as well as any drive systemcontrol module and/or moduleprogramming.

Tire Coverage

The tires supplied with your vehicleare covered by General Motorsagainst defects in material orworkmanship under the BaseWarranty Coverage. Wear-out is notconsidered a defect, and it may



occur before the vehicle warrantyexpires. In this case, the owneris responsible to purchasereplacement tires, or seek coveragesolely from the tire manufacturer.For vehicles within the BaseWarranty Coverage, defective tireswill be replaced on a proratedadjustment basis according to thefollowing mileage-based schedule:

2019 Chevrolet/GMC Tire Pro-Rate Chart

Mileage (km) Percent Covered byGeneral Motors

(Tire Cost)

Percent Coveredby General Motors(Labor — Mount/

Balance)

0-19,000 100% 100%

19,001-24,000 60% 100%

24,001-32,000 50% 100%

32,001-40,000 40% 100%

40,001-48,000 30% 100%

48,001-60,000 20% 100%

60,001+ 0% 0%



2019 Buick Tire Pro-Rate Chart

Mileage (km) Percent Covered byGeneral Motors

(Tire Cost)

Percent Coveredby General Motors(Labor — Mount/

Balance)

0-19,000 100% 100%

19,001-24,000 60% 100%

24,001-32,000 50% 100%

32,001-40,000 40% 100%

40,001-48,000 30% 100%

48,001-80,000 20% 100%

80,001 + 0% 0%

This schedule applies to the price ofthe tires only. GM will cover 100% ofthe cost to mount and balance thetires replaced under warranty for thefull Base Warranty Coverage period.

After your New Vehicle LimitedWarranty expires, you may still haveprorated warranty coverage on youroriginal equipment tires by the tiremanufacturer. Contact your GMdealer or the tire manufacturer of

the brand of tires on your vehicle formore information. The following is alist of current tire manufacturer'swebsites and toll-free customerassistance numbers.



Tire Companies

Company Website Toll-Free Number

Bridgestone Canada, Inc. www.bridgestonetire.ca 1-800-267-1318

Continental/General www.generaltire.cawww.continentaltire.ca

1-800-461-17761-800-461-1776

Goodyear/Dunlop www.goodyear.cawww.dunlop.ca

1-800-387-3288

Michelin/Goodrich www.michelin.ca 1-888-871-4444

Uniroyal www.uniroyal.ca 1-888-871-7777

Goodrich www.bfgoodrichtires.ca 1-888-871-6666

Hankook www.hankooktire.ca 1-800-843-7709

Kumho www.kumhotire.ca 1-877-445-8646

Pirelli www.pirelli.ca 1-800-828-2585 (Ontario)1-800-363-0583 (Que/Maritimes)

1-800-663-0148 (West)

Maxxis www.maxxiscanada.com 1-905-789-0882

When a tire is removed from servicedue to a covered warranty conditionunder a tire manufacturer's limitedwarranty program, you may be

eligible for a tire replacement or acomparable new tire on a proratedbasis.

The tire manufacturer's limitedwarranty program, which can beobtained by calling or visiting the

tire manufacturer's website or anyauthorized GM dealer, is in lieu of allother remedies, warranties,or conditions, expressed or implied,arising by law or otherwise,including fitness for a particular



purpose or merchantability. The tiremanufacturer expressly disclaimsliability for indirect, special,incidental, or consequentialdamages, lost profit, loss ofbusiness, loss of goodwill, loss ofreputation, punitive or any otherdamage, cost, or loss of any kind.

Aftermarket Engine PerformanceEnhancement Products andModifications

Some aftermarket engineperformance products andmodifications promise a way toincrease the horsepower and torquelevels of your vehicle's powertrain.You should be aware that theseproducts may have detrimentaleffects on the performance and lifeof the engine, exhaust emissionsystem, transmission and drivetrain.The Duramax Turbo-Diesel Engine,Allison Automatic Transmission®

and drivetrain have been designedand built to offer industry leadingdurability and performance in themost demanding applications.Engine power enhancementproducts may enable the engine to

operate at horsepower and torquelevels that could damage, createfailure, or reduce the life of theengine, engine emission system,transmission and drivetrain.Damage failure, or reduced life ofthe engine, transmission emissionsystem, drivetrain or other vehiclecomponents caused by aftermarketengine performance enhancementproducts or modifications may notbe covered under your vehiclewarranty.

Sheet Metal Coverage

Sheet metal panels are coveredagainst corrosion and rust-throughas follows:

Corrosion : For Chevrolet andGMC, body sheet metal panels arecovered against rust for 3 years or60 000 kilometres, whichever comesfirst. For Buick, body sheet metalpanels are covered against rust for4 years or 80 000 kilometres,whichever comes first.

Rust-Through : For Chevrolet andGMC, any body sheet metal panelthat rusts through due to corrosion(an actual hole in the sheet metal) iscovered for up to 6 years or160 000 kilometres, whichevercomes first. This coverage onlyapplies to the body sheet metalpanels and not to other metalcomponents.

Rust-Through : For Buick, anybody sheet metal panel that ruststhrough due to corrosion (an actualhole in the sheet metal) is coveredfor up to 6 years, unlimitedkilometres. This coverage onlyapplies to the body sheet metalpanels and not to other metalcomponents.

Important: Cosmetic or surfacecorrosion (resulting from stonechips, dents, or scratches in thepaint, or failure to repair paintdamaged by stone chips, dents,or scratches in the paint) is notincluded in the sheet metalcoverage.



Chemical Paint Spotting

Some weather and atmosphericconditions can create a chemicalfallout. Airborne pollutants can fallupon and adhere to paintedsurfaces on your vehicle. Thisdamage can take two forms;blotchy, ringlet-shapeddiscolorations, and/or small irregulardark spots etched into the paintsurface.

Although no defect in the factoryapplied paint causes this, GeneralMotors of Canada Company willrepair, at no charge to the owner,the painted surfaces of new vehiclesdamaged by this fallout conditionwithin 12 months or20 000 kilometres of first delivery,whichever comes first.

Accessory Coverages

Most GM approved accessoriesmarketed and sold by GeneralMotors of Canada Company that arepermanently installed on a GMvehicle prior to delivery will becovered under the provisions of theBase Warranty Coverage of the

New Vehicle Limited Warranty. Inthe event GM accessories areinstalled after vehicle delivery or arereplaced under the new vehiclebase warranty, they will be covered(parts and labour) for the balance ofthe applicable portion of the NewVehicle Limited Warranty, or for12 months from the date ofinstallation or replacement,whichever is later.

GM accessories sold over thecounter, or those not requiringinstallation, will receive the standardAccessory Warranty for 12 monthsfrom the date of purchase,parts only.

GM Licensed and IntegratedBusiness Partner (IBP) Accessoriesare covered under theaccessory-specific manufacturer’swarranty and are not warranted byGM or its dealers.

Caution

This warranty excludes:

Any communications device thatbecomes unusable or unable tofunction as intended due tounavailability of compatiblewireless service or GPS satellitesignals.

What Is Not Covered

Tire and Wheel Damage or Wear

Normal tire wear or wear-out is notcovered. Tire wear is influenced bymany variables such as roadconditions, driving styles, vehicleweight, and tire construction.Uniform tire wear is a normalcondition, and is not considered adefect. Road hazard damage suchas punctures, cuts, snags, andbreaks resulting from potholeimpact, curb impact, or from otherobjects is not covered. Tire weardue to misalignment beyond thewarranty period is not covered.Also, damage from improper



inflation, overloading, spinning, aswhen stuck in mud or snow, tirechains, racing, improper mountingor dismounting, misuse, negligence,alteration, improper repair, accident,collision, fire, vandalism,or misapplication is not covered.Damage to wheels or tire sidewallscaused by automatic car washes orcleaning agents is not covered.

Damage Due to Bedliners

Owners of trucks with a bedliner,whether after-market or factoryinstalled, should expect that withnormal operation the bedlinerwill move.

This movement may cause finishdamage. Therefore, any damagecaused by the bedliner is notcovered under the terms of the NewVehicle Limited Warranty.

The factory spray in bedliner (RPOCGN) is not covered for a loss ofshine and luster or fading. Refer tothe Owner's Manual for moreinformation on spray in bedlinermaintenance.

Damage Due to Accident, Misuse,or Alteration

The New Vehicle Limited Warrantydoes not cover damage caused asthe result of any of the following:

. Collision, fire, theft, freezing,vandalism, riot, explosion,or objects striking the vehicle.

. Misuse of the vehicle such asdriving over curbs, overloading,racing, competition oroff-roading. Proper vehicle use isdiscussed in the Owner’sManual.

. Alteration, modification,or tampering to the vehicle,including, but not limited to thebody, chassis, powertrain,driveline, software, or othercomponents after final assemblyby GM.

. Coverages do not apply if theodometer has beendisconnected, its reading hasbeen altered, or mileage cannotbe determined.

. Installation of non-GM (GeneralMotors) parts.

. Water or fluid contamination.

. Damage resulting from hail,floods, windstorms, lightning andother environmental conditions.

. Alteration of glass parts byapplication of tinting films.

. Damage as a result of the failureto observe and follow thevehicle’s warning lights and/orgauges.

Important: This warranty is void onvehicles currently or previouslyregistered as salvaged, scrapped(irreparable), rebuilt, junked,or otherwise considered a total loss.

Damage or Corrosion Due toEnvironment, ChemicalTreatments, or AftermarketProducts

Damage caused by airborne fallout,rail dust, salt from sea air, salt orother materials used to control roadconditions, chemicals, tree sap,stones, hail, earthquake, water orflood, windstorm, lightning, the



application of chemicals or sealantssubsequent to manufacture, etc., isnot covered. See “Chemical PaintSpotting” under Things to KnowAbout the New Vehicle LimitedWarranty 0 20 for details.

Maintenance and Damage Due toInsufficient or ImproperMaintenance

All vehicles require periodicmaintenance. Maintenanceservices, such as those detailed inthe Owner’s Manual and thiswarranty booklet are at the owner'sexpense.

Vehicle lubrication, cleaning,or polishing are not covered. Failureof or damage to componentsrequiring replacement or repair dueto vehicle use, wear, exposure,or lack of maintenance is notcovered.

Damage caused by failure to followthe recommended maintenanceschedule intervals and/or failure touse or maintain proper fluids, fuel,lubricants, or refrigerants between

maintenance intervalsrecommended in the Owner’sManual is not covered.

Items such as:

. Audio System Cleaning

. Brake Pads and Linings

. Clutch Linings

. Coolants and Fluids

. Filters

. Limited Slip Rear Axle Service

. Tire Rotation

. Wheel Alignment/Balance

. Wiper Inserts

are covered by the New VehicleLimited Warranty for up to 12 000kilometres; any replacement after12 000 kilometres is consideredmaintenance and is not covered aspart of the New Vehicle LimitedWarranty. Keyless Entry batteries(or other remote transmitter/receiverbatteries) and exterior incandescentbulbs are covered for up to12 months only; any replacementafter 12 months is considered

maintenance and is not covered aspart of the New Vehicle LimitedWarranty. The New Vehicle LimitedWarranty only covers componentswhen replacement or repair of thesecomponents is the result of a defectin material or workmanship.

Damage Due to Contaminated,Improper, or Poor Quality Fuel

Poor fuel quality or incorrect fuelmay cause driveability problemssuch as hesitation, lack of power,stalling, or failure to start. They mayalso degrade functionality of criticalexhaust emissions componentssuch as spark plugs, oxygensensors, and the catalytic converter.Damage from poor fuel quality,water contamination, or if thevehicle requires premium fuel,operating the vehicle on gasolinewith a Pump Octane less than a 91(R+M)/2, may not be covered.

Prohibited fuels are: Gasolinescontaining any methanol, MMT, anorganometallic octane enhancingadditive, and/or fuels containingmore than 15% ethanol in non-FlexFuel Vehicles (FFV).



Please refer to your Owner’sManual under “Fuel,” for additionalrecommendations, including the useof TOP TIER Detergent Gasoline.Additional information can also befound at: www.toptiergas.com.

Damage Due to Use or Impact

Windshield or glass cracks, chips,or scratches due to impact are notcovered. Windshield cracks will becovered for the first 12 months,regardless of mileage if caused bydefects in material or workmanship.

Lights, lenses, mirrors, paint, grille,moldings, and trim are not coveredfor cracks, chips, scratches, dents,dings, and punctures or tears as aresult of impact with other objects orroad hazards. In addition, cracks,chips, scratches, or other damageto the face of a radio or instrumentcluster from impact or foreignobjects are not covered.

Third Party Externally ConnectedElectrical Products

This warranty does not apply tohardware or software of a third partydevice that is connected to the

vehicle or its components, even ifintegrated or delivered with thevehicle. GM is not responsible forthe quality or accuracy of anyinformation, or service accessedthrough or from any third partydevice or platform. Softwaredistributed by GM inside or outsidethe vehicle (including, but not limitedto system software or applications)is not covered by this Warranty. GMdoes not warrant that connectionsto, from or through the vehicle willbe uninterrupted or error-free. Also,the user should back-up their dataand information frequently. GM isnot responsible for any loss ordamage to data or information madeavailable in connection with the useof the vehicle. In addition, thisWarranty does not apply: (a) toconsumable parts that are designedto diminish over time, unless failurehas occurred due to a defect inmaterials or workmanship; (b) todamage caused by use with anotherproduct or service; (c) to damagecaused by a third party device orservice (including upgrades andexpansions), or (d) to obsolescence

or lack of utility due toincompatibility with future versionsof external hardware or software,including, but not limited to mobiledevices.

Extra Expenses

Economic loss or extra expense isnot covered.

Examples include:

. Inconvenience

. Lodging, meals, or other travelcosts

. Loss of vehicle use

. Payment for loss of time or pay

. Storage

After-Manufacture “Rustproofing”

Your vehicle was designed and builtto resist corrosion. Application ofadditional rust-inhibiting materials isneither necessary nor requiredunder the Sheet Metal Coverage.GM makes no recommendationsconcerning the usefulness or valueof such products.



Application of after-manufacturerustproofing products may create anenvironment which reduces thecorrosion resistance built into yourvehicle. Repairs to correct damagecaused by such applications are notcovered under your New VehicleLimited Warranty.

Original Equipment Alterations

This warranty does not cover anydamage or failure resulting frommodification or alteration to thevehicle's original equipment asmanufactured or assembled byGeneral Motors.

Examples of the types of alterationsthat would not be covered include,but are not limited to, any non-GMtheft alarm, remote starting deviceor remote locking system, or thecutting, welding, or disconnecting ofthe vehicle's original equipmentparts and components. Also, thewarranty does not cover a rebuiltvehicle after it has suffered suchextensive collision damage in anaccident that it was written-off ordeemed to be written-off, even if the

rebuilt vehicle uses undamagedparts and components from thewritten-off vehicle.

Additionally, General Motors doesnot warranty non-GM parts,calibrations, and/or softwaremodifications. The use of parts,control module calibrations,software modifications, and/or anyother alterations not issued throughGeneral Motors of CanadaCompany will void the warrantycoverage for those components thatare damaged or otherwise affectedby the installation of the non-GMpart, control module calibration,software modifications, and/or otheralteration.

The only exception is that non-GMparts labeled “Certified to EPAStandards” are covered by theEmissions Performance Warranty.

Recreation Vehicle and SpecialBody Alterations

Installations or alterations to theoriginal equipment vehicle (orchassis) as manufactured andassembled by General Motors are

not covered by this warranty. Thebody company, assembler,or equipment installer, is solelyresponsible for warranties on thebody or equipment and anyalterations to any of the parts,components, systems,or assemblies installed by GM.Examples include, but are notlimited to, special body installationor conversion (such as recreationalvehicles), the installation of anynon-GM part, cutting, welding or thedisconnecting of original equipmentvehicle or chassis parts andcomponents, extension of thewheelbase, suspension anddriveline modifications and axleadditions.

Where to Go for Maintenance

The investment you made in yournew GM vehicle can best bemaintained at your GM dealer whooffers quality service and genuineGM parts specifically designed foryour GM vehicle.



GM recommends havingmaintenance performed by anauthorized GM dealership. GMdealer technicians are specificallytrained to maintain and repair GMvehicles. They stay current on thelatest service information throughGM technical bulletins, servicepublications and training courses.Many are also certified through thetechnical training process. Inaddition, your GM dealer hasspecial tools, equipment, computersoftware and complete access toproduct updates, applicable to yourvehicle to ensure fast and accuratediagnostics. Your dealer can alsoperform a thorough assessment witha multi-point vehicle health check torecommend when your vehicle mayneed attention. This level of serviceis only available at an authorizedGM dealership.

Chevrolet Volt, Bolt EV andMalibu Hybrid Warranty

For vehicles sold in Canada, inaddition to the Base WarrantyCoverage described in this booklet,General Motors of Canada

Company will cover repairs tocorrect defects related to materialsor workmanship in the followingspecified components for ChevroletVolt, Bolt EV, and Malibu Hybrid for8 years or 160,000 kilometres,whichever comes first, from theoriginal delivery date of the vehicle.

This warranty is in addition to theexpress conditions and warrantiesdescribed previously. The coverageand benefits described under therest of the "New Vehicle LimitedWarranty" are not extended oraltered because of this additionalWarranty.

Drive Motor Battery Coverage

For Chevrolet Volt and Bolt EV thiswarranty covers the propulsionbattery. For Malibu Hybrid thiswarranty covers the drive motorbattery and internal components,modules, and fan.

Like all batteries, the amount ofenergy that the high voltage“propulsion” battery can store willdecrease with time and kilometresdriven. Depending on use, the

battery may degrade as little as10% to as much as 40% of capacityover the warranty period. Thisdegradation is normal and is notconsidered a defect.

Repair (If Necessary)

. If warranty service requiresrepair, Chevrolet has a networkof certified dealers who aretrained to perform repairs onVolt, Bolt EV, and Malibu Hybrid.

Replace (If Necessary)

. If warranty service requiresreplacement, the high voltagebattery may be replaced witheither a new or factoryrefurbished high voltage batterywith an energy capacity (kWhstorage) level of at least 60% ofthe battery capacity when thevehicle was first delivered.

Your Electric Propulsion batterywarranty replacement may notreturn your vehicle to an “asnew” condition, but it will makeyour Chevrolet Volt or Bolt EVfully operational appropriate toits age and mileage.



Other Electric/Hybrid ComponentsCovered

High Voltage Wiring, HybridPowertrain and Battery ControlModules, Air Compressor ControlModule (Except Malibu Hybrid),Accessory DC Power ControlModule, High Voltage BatteryDisconnect Control Module, DriveMotor Generator Power InvertorModule, and Battery ChargerControl Module are covered for theduration of the Hybrid warrantyperiod.

Regenerative Braking System

The Brake Modulator Assembly,used for regenerative braking, iscovered for the duration of theHybrid warranty period.

Electric/Hybrid Drive Unit Covered

Electric drive unit assembly, electricmotors, and all internal components,including the auxiliary fluid pump,auxiliary pump controller, electricmotor, and 3-phase cables.

What Is Not Covered

Items listed under "What is NotCovered" under the New VehicleLimited Warranty also apply to theChevrolet Volt, Bolt EV and MalibuHybrid warranty.

Chevrolet Silverado eAssist®

and GMC Sierra eAssist®

Coverage

In addition to the Base WarrantyCoverage described in this booklet,General Motors of CanadaCompany will cover repairs tocorrect defects related to materialsor workmanship in the followingspecified components for ChevroletSilverado eAssist and GMC SierraeAssist for 8 years or 160,000kilometres, whichever comes first,from the original delivery date of thevehicle.

This eAssist component warranty isin addition to the express conditionsand warranties described previously.The coverage and benefitsdescribed under the rest of the“New Vehicle Limited Warranty” are

not extended or altered because ofthis additional eAssist ComponentWarranty.

eAssist Components Covered

The Hybrid Powertrain ControlModules and components includingeAssist battery, eAssist batterydisconnect, powerpack assembly,the eAssist battery cooling fan, thestarter generator unit, startergenerator drive belt tensioner,starter generator cooling pump, highvoltage 3–phase cables assembly,HVDC cables, and the transmissionfluid accumulator and solenoid.

What Is Not Covered

Items listed under "What is NotCovered" under the New VehicleLimited Warranty also apply to thiseAssist warranty.

LaCrosse eAssist® Coverage

In addition to the Base WarrantyCoverage described in this booklet,General Motors of CanadaCompany will cover repairs tocorrect defects related to materialsor workmanship in the following



specified components for LaCrosseeAssist for 8 years or 160,000kilometres, whichever comes first,from the original delivery date of thevehicle.

This eAssist component warranty isin addition to the express conditionsand warranties described previously.The coverage and benefitsdescribed under the rest of the“New Vehicle Limited Warranty” arenot extended or altered because ofthis additional eAssist ComponentWarranty.

eAssist Components Covered

The Hybrid Powertrain ControlModules and components includingeAssist battery, eAssist batterydisconnect, powerpack assembly,the eAssist battery cooling fan, thestarter generator unit, startergenerator cooling pump, highvoltage 3–phase cables assembly,HVDC cables, and the transmissionfluid accumulator and solenoid.

What Is Not Covered

Items listed under "What is NotCovered" under the New VehicleLimited Warranty also apply to thiseAssist warranty.


20 Things to Know About the New Vehicle Limited Warranty

Warranty Repairs —Component Exchanges

In the interest of customersatisfaction, General Motors ofCanada Company may offerexchange service on some vehiclecomponents. This service isintended to reduce the amount oftime your vehicle is not available foruse due to repairs. Componentsused in exchange are servicereplacement parts that may be new,remanufactured, or refurbished.

Remanufactured parts meet GMapproved service partsrequirements and are made frompreviously used components in aprocess that involves disassembly,inspection, cleaning, update ofsoftware and replacement parts asappropriate, testing and reassembly.

Refurbished parts meet GMapproved service part requirementsand are previously used parts thatare inspected, cleaned, tested, andrepackaged.

All exchange components usedmeet GM standards and arewarranted the same as newcomponents. Examples of the typesof components that might beserviced in this fashion include:engine and transmissionassemblies, instrument clusterassemblies, radios, compact discplayers, batteries, and powertraincontrol modules.

Maintenance and WarrantyService Records

Retain receipts coveringperformance of regularmaintenance. These receipts andrecords should be transferred toeach subsequent owner of thisvehicle. Receipts can be veryimportant if a question arises as towhether a malfunction is caused bya lack of maintenance or is due to adefect in material or workmanship.Repairs required due to damageresulting from lack of maintenanceare not covered under yourwarranty. General Motors of CanadaCompany may, it in its solediscretion, deny a warranty claim if

a failure to perform scheduledmaintenance is suspected to haveresulted in the failure of a warrantedpart. You should also be aware thatGeneral Motors of CanadaCompany may deny you warrantycoverage if your vehicle or a parthas failed due to abuse, neglect,improper maintenance,or modifications not approvedby GM.

A “Maintenance Record” is providedin the maintenance schedulesection of the Owner’s Manual foryour convenience in recordingservices performed.

For your records, the servicingdealer should provide a copy of thewarranty repair order listing allwarranty repairs performed.

Warranty Repairs — RecycledMaterials

Both Environment Canadaguidelines and GM support thecapture, purification, and reuse ofautomotive air conditioningrefrigerant gases and enginecoolant.


Things to Know About the New Vehicle Limited Warranty 21

As a result, any repairs made toyour vehicle may involve theinstallation of purified reclaimedrefrigerant and coolant.

Tire Service

Any GM dealer handling yourvehicle line or tire dealer for yourbrand of tires can assist you withtire service. If, after contacting oneof these dealers, you need furtherassistance or you have questions,contact the Customer Care Centre.The toll-free telephone numbers arelisted under Customer AssistanceOffices 0 37.

Paint, Trim and AppearanceItems

Defects in paint, trim, upholstery,or other appearance items arenormally corrected during newvehicle preparation. If you find anypaint or appearance concerns,advise your dealer as soon aspossible. Your Owner’s Manual hasinstructions regarding the care ofthese items.

Vehicle Operation and Care

Considering the investment youhave made in your new vehicle, weknow you will want to operate andmaintain it properly. We urge you tofollow the maintenance instructionsin your owner's manual.

If you have any questions on how tokeep your vehicle in good workingcondition, see your GM dealer, theplace many customers choose tohave their maintenance work done.You can rely on your dealer to useproper parts and repair practices.

Warranty Distance Extensions

Prior to delivery, some kilometresare put on your vehicle duringtesting at the assembly plant, duringshipping and while at thedealership. The dealership recordsthis odometer reading on the frontpage of this warranty booklet atdelivery. For eligible vehicles, thisodometer reading is added to thedistance limits specified in the NewVehicle Limited Warranty and the

Emission Control Systems Warrantyensuring that you receive full benefitof the coverage.

Warranty distance extensionseligibility:

. Applies only to new vehiclesheld exclusively in new vehicleinventory.

. Does not apply to used vehicles,GM owned vehicles, dealerowned used vehicles, or dealerdemonstrator vehicles.

. Does not apply to vehicles withmore than 1 600 kilometres onthe odometer even though thevehicle may never have been“registered” for license plates.

Warranty Service — Canada

The selling dealer has invested inthe proper tools, training and partsinventory to ensure that anynecessary warranty repairs can bemade to your vehicle. GM requeststhat the vehicle be returned to theselling dealer for all warrantyrepairs. If a situation or event occurswhere you are significantly


22 Things to Know About the New Vehicle Limited Warranty

inconvenienced, any authorized GMdealer can make the warrantyrepairs. However, in the event thedealer is not able to perform therepair due to the special tool andtraining requirements, contact theCustomer Assistance Offices 0 37.

Touring Owner Service —Canada, the United States andMexico

If you are touring, visit any GMdealer handling your vehicle line inCanada, the United States,or Mexico for warranty service.Covered repairs will be completedat no charge to you. You may berequired to provide proof of currentand former residency such asdriver's license, or vehicleownership. For your records, theservicing dealer will provide a copyof the warranty repair order, listingall warranty repairs performed.

Some vehicle lines, which are soldonly in Canada, may not beserviced by all GM dealers in theUnited States. If warranty service isnecessary while you are in the

United States please contact theCanadian Customer Care Centre(CCC) for guidance. See CustomerAssistance Offices 0 37 for CCCinformation. A Customer CareAmbassador will direct you to adealership and assist the repairingdealer to obtain the necessary partsand technical information. You maybe charged for these repairs. Forreimbursement consideration byGeneral Motors of CanadaCompany upon your return home,provide your dealer with a statementof circumstances, the original repairorder, proof of ownership and any“paid” receipts indicating the workperformed and parts replaced.

Touring Owner Service —Countries Other than Canada,the United States and Mexico

If you are touring in a foreigncountry and repairs are needed, it issuggested you make your vehicleavailable to a GM dealership,preferably one that handles yourvehicle line.

Important: Repairs madenecessary by the use of improper ordirty fuels and lubricants are notcovered under warranty. See yourowner's manual for additionalinformation on fuel requirementswhen operating in foreign countries.

Warranty Service — CanadianSold Vehicles Registered andOperated Outside Canada

This warranty applies to GMvehicles originally sold new inCanada, registered in Canada, andnormally operated in Canada. If youhave permanently relocated andestablished household residency inanother country, GM may authorizethe performance of repairs based onthe warranty coverage for vehiclesgenerally sold by GM in thatcountry. Contact an authorized GMdealer in your country forassistance. GM warranty coveragesmay be void or subject torestrictions on GM vehicles thathave been imported or exported.


Things to Know About the New Vehicle Limited Warranty 23

Pre-Delivery Service

Defects in or damage to themechanical, electrical, sheet metal,paint, trim and other components ofa new vehicle may occur at thefactory or while it is beingtransported to the dealership.Normally, any defect or damageoccurring during assembly isdetected and corrected at thefactory during the inspectionprocess. In addition, dealerships areobligated to inspect each vehiclebefore delivery. They repair anyuncorrected factory defects and anytransit damage detected before thevehicle is delivered to you.

Any defects still present at the timea new vehicle is delivered to youare covered by the warranty. If youfind any such defects when you takedelivery, please advise your dealerwithout delay. For further detailsconcerning any repairs which thedealership may have made prior toyour taking delivery of your vehicle,please ask your dealership.

Production Changes

General Motors of CanadaCompany and its dealers reservethe right to make changes invehicles built and/or sold by them atany time without incurring anyobligation to make the same orsimilar changes on vehiclespreviously built and/or sold by them.


24 Emission Control Systems and Performance Warranties

General Motors of CanadaCompany warrants that, within thespecified warranty period, it willcover repairs of any defect inmaterial or workmanship whichcause the vehicle to fail to conformwith the Emission Regulations underthe Canadian EnvironmentalProtection Act.

What is Covered

The parts covered under theemission warranties are listed underthe “Emission Warranty Parts List”later in this section.

How to Determine theApplicable Emission ControlSystems Warranty

Federal or provincial agencies mayrequire different emission controlsystem warranties for light dutytrucks depending on whether thetruck is certified with a light duty orheavy duty emission control system.

To determine emission eligibility:

1. Determine if the vehicle has agasoline or diesel engine.

2. Locate the underhood emissioncontrol label located inside theengine compartment on the aircleaner assembly or theengine.

3. The information on the bottomleft side of the label describesif the vehicle has a light orheavy duty emissions controlsystem.

Emission Control SystemsWarranty

The Emission Control SystemsWarranty period described belowshall begin on the date the vehicleis first delivered to the first retailpurchaser or, on the date thevehicle is first placed in service as ademonstrator or company vehicleprior to sale at retail. Emissionrelated defects in the genuine GMcomponents including relateddiagnostic costs, parts and labour,are covered by this warranty.

. Passenger Cars, Light DutyTrucks (A Gross VehicleWeight Rating (GVWR) of3856 kg (8500 lbs) or less) andVans that have a Light DutyEngine

‐ For Chevrolet and GMC,3 years or 60 000 kilometreswhichever comes first; forBuick, 4 years or 80 000kilometres whichever comesfirst on the Components in theEmission Control SystemsWarranty Parts List; and8 years or 130 000 kilometres,whichever comes first, on themajor emission componentsspecified in the parts list.

. Light Duty Truck (A GrossVehicle Weight Rating (GVWR)of 3856 kg (8500 lbs) orgreater) that have a HeavyDuty Gasoline Engine

‐ 5 years or 80 000 kilometres,whichever comes first.


Emission Control Systems and Performance Warranties 25. Light Duty Truck (A Gross

Vehicle Weight Rating (GVWR)of 3856 kg (8500 lbs) orgreater) that have a 6.6LDuramax Heavy DutyTurbo-Diesel Engine

‐ 5 years or 80 000 kilometres,whichever comes first.

Emission PerformanceWarranty

Some provinces and localjurisdictions have establishedperiodic vehicle Inspection andMaintenance (I/M) programs toencourage proper maintenance ofyour vehicle. If a provincial I/Mprogram is enforced in your areayou may also be eligible forEmission Performance coveragewhen all of the following threeconditions are met:

1. The vehicle has beenmaintained and operated inaccordance with theinstructions for propermaintenance and use set forthin the Owner’s Manual and thisbooklet, the New Vehicle

Limited Warranty and OwnerAssistance Information,supplied with your vehicle;

2. The vehicle fails a provincialI/M test during the emissionwarranty period indicatedabove; and

3. The failure results, or willresult, in the owner of thevehicle having to bear apenalty or other sanctions(including the denial of the rightto use the vehicle) under local,provincial, or federal law.

If so, General Motors of CanadaCompany warrants that your dealerwill replace, repair, or adjust to GMspecifications, at no charge to you,any of the parts listed under the“Emission Warranty Parts List” laterin this section which may benecessary to conform to theapplicable emission standards.Non-GM parts labelled “Certified toEPA Standards” are covered by theEmission Performance Warranty.


26 Emission Warranty Parts List

The emission parts listed here arecovered under the Emission ControlSystems and PerformanceWarranties 0 24.

Important: For passenger cars,vans and light duty trucks (GrossVehicle Weight Rating (GVWR) of3856 kg (8500 lbs) or less) thathave a Light Duty Engine, certainmajor parts shown with an asterisk(*) are covered for 8 years/130 000kilometres, whichever comes first.

Powertrain Control System

Accelerator Pedal Position Sensor

Barometric Pressure Sensor

Camshaft Position Actuator

Camshaft Position Actuator Valve

Communication GatewayModule (CGM) *

Coolant Sensor

Crankcase Pressure Sensor

Data Link Connector

Engine Control Module (ECM) *

Engine Temperature Sensor

Flex Fuel Sensor

Fuel Control Module *

Humidity Sensor

Intake Air Temperature Sensor

Malfunction Indicator Lamp

Manifold Absolute Pressure Sensor

Mass Air Flow Sensor

NOx Sensor(s)

Oil Pressure Sensor

Outside Air Temperature Sensor

Oxygen Sensor(s)

Powertrain Control Module (PCM) *

Supercharger Inlet Pressure Sensor

Thermostat

Throttle Position Sensor

Vehicle Speed Sensor

Transmission Controls andTorque Management

Control Solenoids and PressureSwitches

Clutch Solenoids and Switches

ETRS Shifter/Button

Internal Mode Switch (IMS)

Park/Neutral Switch

Transmission Control Module *

Transmission Fluid TemperatureSensor

Transmission Range ControlModule (TRCM) *

Transmission Speed Sensors

Vehicle Control System

Integrated Chassis Control Module(CHCM) * (ETRS and Corvette only)

Vehicle Control Module (VCM) *

Fuel Management System

AFM Exhaust Valves and Controller

Diesel Fuel Injection Pump

Diesel Direct Fuel Injector and Rail

HD Duramax Fuel PressureRegulator

HD Duramax Fuel Pipes

Fuel Injector

Fuel Pressure Regulator

Fuel Pressure Sensor


Emission Warranty Parts List 27

Fuel Pump Power Module

Fuel Rail Assembly

Fuel Tank Fuel Pump

Fuel Temperature Sensor

High Pressure Fuel Pump (SIDI)

Air Management System

Active Aero Shutters and Controller

Air Cleaner

Air Intake Ducts

Charge Air Cooler

Charge Air Cooler Control

Idle Air Control Valve

Idle Speed Control Motor

Intake Air Heater

Intake Manifold (*for diesel only)

Intake Manifold Gasket

Intake Manifold Tuning Valve

Supercharger

Throttle Body

Turbocharger

Turbocharger Pressure Sensor

Turbocharger Vane Position Sensor

Turbocharger Vane PositionSolenoid

Variable Geometry Turbine (VGT)Actuators

Ignition System

Camshaft Position Sensor(s)

Crankshaft Position Sensor(s)

Glow Plug(s) (Diesel)

Glow Plug Controller (Diesel)

Ignition Coil(s)

Ignition Control Module

Knock Sensor

Spark Plug Wires

Spark Plugs

Catalytic Converter System

Catalytic Converter(s) *

Diesel Exhaust Emission ReductionFluid (DEF) Tank

Diesel Exhaust AftertreatmentActuators and Sensors

Diesel Particulate Filter (DPF)

Exhaust Manifold and Gasket

Positive Crankcase Ventilation(PCV) System

Oil Filler Cap

PCV Filter

PCV Oil Separator

PCV Valve

Exhaust Gas Recirculation (EGR)System

EGR Bypass Valve

EGR Feed and Delivery Pipes

EGR Temperature Sensor

EGR Valve

EGR Valve Cooler

Evaporative Emission ControlSystem (Gasoline Engines)

Canister

Canister Vent Solenoid

Electronic Leak CheckPump (ELCP)

Fuel Feed and Purge Line

Fuel Filler Cap


28 Emission Warranty Parts List

Fuel Level Sensor

Fuel Tank(s)

Fuel Tank Filler Pipe (with restrictor)

Fuel Tank Vapor and LiquidPressure Sensor

Purge Valve

Start/Stop System

Auxiliary Battery or Ultra Capacitor

Battery Isolator

Battery Control Module

Bi-Directional DC-DC Converter

Intelligent Battery Sensor

Multifunction Power SupplyConverter

Transmission Fluid Accumulator andSolenoid

Hybrid

ACCM

Auxiliary Transmission Fluid Pump

Battery Control Module *

Battery Cooling Circuit

Battery Pack Current Sensor

Brake Pedal Travel Sensor

Charge Port

Charge Port Switches and Sensors

Drive Motor/Generator ControlModule *

Drive Motors and Resolvers

Eboost Brake Control Module *

Electro-Hydraulic Brake ControlModule *

Energy Storage Control Module *

Exhaust Heat Exchanger

Fuel Fill Door Sensors

High Voltage Battery Contactor

Hood Switch

Hybrid Batteries

Hybrid Battery Temperature andVoltage Sensors

Hybrid EVAP Canister Assembly

Hybrid RESS Thermal Management:Air and Coolant SensorsBattery Coolant Pumps andCooling FansBattery High Voltage HeaterBattery Temperature Sensors

E-compressor *Port ValvesPower ElectronicsCoolant PumpRfg. Temperature and PressureSensors

Onboard Charger*

SGCM Coolant Circuit (fan,relay, pump)

Starter Generator

Starter Generator Control Module *

Starter Generator Drive Belt

Traction Power InverterModule (TPIM)

Vehicle Interface Control Module *

Wheel Speed Sensor

Miscellaneous Items Used withAbove Components and CertainTires are Covered

Belts

Boots

Clamps

Connectors

Ducts


Emission Warranty Parts List 29

Fittings

Gaskets

Grommets

High Voltage Wiring

Hoses

Housings

Mounting Hardware

Pipes

Pulleys

Sealing Devices

Springs

Tubes

Wiring and Relays

Tires (Heavy Duty ApplicationsOnly.) Covered for 2 years/39 000kilometres from date vehicle is firstdelivered, whichever comes first.

What Is Not Covered

The Emission Control SystemsWarranty obligations DO NOTAPPLY TO conditions resulting fromtampering, abuse, neglect,or improper maintenance. Items

listed under “What Is Not Covered”under New Vehicle Limited Warranty0 5 also apply to the emissionrelated warranties.

Parts specified in the maintenanceschedule as requiring scheduledreplacement are covered beforetheir first replacement interval or theapplicable emission warrantycoverage period, whichever comesfirst. There is no coverage underthis warranty for the failure of partswhich are not replaced as requiredin the vehicle maintenanceschedule. If failure of one of theseparts results in failure of anotherpart, neither will be covered underthe Emission Control SystemsWarranty.


30 Things to Know About the Emission Control Systems and Performance Warranties

Replacement Parts

The emission control systems ofyour vehicle, were designed, builtand tested using genuine GM parts†and the vehicle is certified as beingin conformity with the EmissionRegulations under the CanadianEnvironmental Protection Act.Accordingly, it is recommendedthat any replacement parts usedfor maintenance or for the repairof emission control systems benew, genuine GM parts.

The warranty obligations are notdependent upon the use of anyparticular brand of replacementparts. The owner may elect to usenon-genuine GM parts forreplacement or repair if thoseparts are equivalent to GM partsand carry any required emissionscertification. Use of replacementparts that are not certified or ofequivalent quality may impair theeffectiveness of emission controlsystems.

If other than new, genuine GM partsare used for maintenancereplacements or for the repair of

components affecting emissioncontrol, the owner should assurehimself/herself that such parts arewarranted by their manufacturer tobe equivalent to genuine GeneralMotors parts in performance anddurability and carry any requiredemissions certification.

† “GENUINE GM PARTS,” whenused in connection with GMvehicles means parts manufacturedby or for GM, designed for use onGM vehicles and distributed inCanada by General Motors ofCanada Company.

Maintenance and Repairs

See your Owner's Manual for theschedule of required periodicmaintenance and inspection for yourvehicle.

Warranty repairs must be performedby an authorized GM dealer exceptin a situation where the vehicleowner is significantlyinconvenienced and a warrantedpart or a warranty station is notreasonably available to the vehicleowner. You are responsible for

presenting your vehicle to a GMdealer selling your vehicle line assoon as a problem exists.

If in a situation where you aresignificantly inconvenienced, and itis necessary to have repairsperformed by other than anauthorized GM dealership, and youbelieve the repairs are covered bythe Emission Control SystemsWarranty, take the replaced partsand your receipt to your GMdealership handling your vehicle linefor reimbursement consideration.

Receipts and records covering theperformance of regular maintenanceor emergency repairs should beretained in the event questions ariseconcerning maintenance. Thesereceipts and records should betransferred to each subsequentowner of this vehicle. GeneralMotors of Canada Company may, inits sole discretion, deny a warrantyclaim if a failure to performscheduled maintenance issuspected to have resulted in thefailure of a warranted part. Youshould also be aware that GM may


Things to Know About the Emission Control Systems and Performance Warranties 31

deny you warranty coverage if yourvehicle or a part has failed due toabuse, neglect, impropermaintenance, or modifications notapproved by GM.

Claims Procedure

Make your vehicle available to anyauthorized GM dealer as soon aspossible after failing a provincial I/Mtest or at any time you suspect adefect in a part.

Repairs which do not qualify will becharged to you.

In the event a warranty matter is nothandled to your satisfaction, refer tothe Customer SatisfactionProcedure 0 34.


32 Terms Applicable to All Warranties

Towing

During the Warranty Period towingis covered to the nearest GM dealerif your vehicle cannot be driven dueto a warranted defect. SeeRoadside Assistance Program 0 40for details. Refer to Owner'sManual.

Transferability

The coverage and benefits of thewarranties described in this bookletare transferable at no cost to anysubsequent person(s) who assumesownership of the vehicle within theapplicable Coverage Period, and issubject to all the terms, conditionsand limitations contained herein.

General Terms

The express warranties in thisbooklet give you specific legalrights. You may have different rightswhich may vary from province toprovince according to applicablelegislation.

TO THE FULL EXTENTPERMITTED BY APPLICABLECANADIAN LAW: The foregoingexpress written warranties are theonly and the entire warrantiesprovided with your new vehicle(unless extended warranties arepurchased separately) and are inlieu of and exclude all otherrepresentations, warranties orconditions, express or implied(including any implied warranty orcondition of merchantability orfitness for a particular purpose).

The performance of repairs and theprovision of replacement parts, asdescribed above, is the exclusiveremedy under these express writtenwarranties or under any otherwiseapplicable implied warranty orcondition.

Any applicable implied warranty orcondition that cannot be disclaimedor excluded is limited in duration tothe periods specified in the expresswritten warranties in this booklet.

GM CANADA DOES NOTAUTHORIZE ANY PERSON TOCREATE FOR IT ANY OTHEROBLIGATIONS or liability inconnection with GM products andno person is permitted to extend orenlarge this warranty on behalf ofGM Canada by written, verbal orother representation, and if madesuch representation or warranty willnot be enforceable against GMCanada.

DISCLAIMER OF LIABILITY: Exceptas provided in the express writtenwarranties in this booklet, GMCanada will not be liable in contract,tort or otherwise for any direct,indirect, economic, commercial,incidental, consequential, or specialloss or damage or expense or claim,howsoever caused, arising inconnection with the sale, use, lossof use, performance ornon-performance of the subjectvehicle or part thereof.


Terms Applicable to All Warranties 33

NOTICE REGARDINGLIMITIATIONS: The terms containedin this limited warranty are notintended to limit or otherwise modifyor exclude any warranty that by lawcannot be limited, disclaimed orexcluded. When and to the extentthat any applicable Canadian lawprohibits in a particular situation,any term contained in this warranty,such term will be consideredseverable and deemed deleted fromthis warranty in that situation.


34 Customer Satisfaction Procedure

Your satisfaction and goodwill areimportant to your dealership and toGeneral Motors. Normally, anyquestions or concerns with the salestransaction or the operation of yourvehicle will be resolved by yourdealership's Sales or ServiceDepartments. Sometimes, however,despite the best intentions of allconcerned, misunderstandings canoccur. If your concern has not beenresolved to your satisfaction, thefollowing steps should be taken:

STEP ONE : Discuss yourconcern with a member of dealermanagement. Normally, concernscan be resolved at that level. If theconcern has already been reviewedwith the Sales, Service, or PartsManager, contact the owner of thedealership or the GeneralManager.

STEP TWO : If after contacting amember of dealership management,it appears your concern cannot beresolved at the dealership withoutfurther help, contact the CustomerCare Centre by calling1-800-263-3777 (English),

1-800-263-7854 (French) 8:00 a.m.to 11:00 p.m. Eastern StandardTime. (For Customer AssistanceOffices in the U.S. contact the listedGeneral Motors Division CustomerAssistance Office.) See CustomerAssistance Offices 0 37.

For prompt assistance, please havethe following information available togive to the Customer CareAmbassador:

. Your name, address, home andbusiness telephone number.

. Vehicle Identification Number(This is available from thevehicle registration or title, or theplate above the left top of theinstrument panel and visiblethrough the windshield.)

. Dealership name and location.

. Vehicle's delivery date andpresent odometer reading.

. Nature of concern.

General Motors encouragescustomers to call their toll-freenumber for assistance. However,if a customer wishes to write to

General Motors, the letter should beaddressed to General MotorsCustomer Care Centre in Oshawa.The address is listed under“Customer Assistance Offices”.

When contacting General Motors,please remember your concern willlikely be resolved in the dealership,using the dealer's facilities,equipment and personnel. This iswhy we suggest you followStep One first if you have aconcern.

General Motors of CanadaCompany Participation in theMediation/Arbitration Program

STEP THREE : In the event thatyou do not feel your concerns havebeen addressed after following theprocedure outlined in steps 1 and 2,General Motors of CanadaCompany wants you to be aware ofits participation in a no-chargeMediation/Arbitration program.General Motors of CanadaCompany has committed to bindingarbitration of owner disputesinvolving factory-related vehicleservice claims. The program


Customer Satisfaction Procedure 35

provides for the review of the factsinvolved by an impartial third partyarbiter, and may include an informalhearing before the arbiter. Theprogram is designed so that theentire dispute settlement process,from the time you file your complaintto the final decision, should becompleted in approximately70 days. We believe our impartialprogram offers advantages overcourts in most jurisdictions becauseit is informal, quick, and free ofcharge.

For further information concerningeligibility in the Canadian MotorVehicle Arbitration Plan (CAMVAP),call toll-free 1-800-207-0685.Alternatively you may call theGeneral Motors Customer CareCentre, 1-800-263-3777 (English),1-800-263-7854 (French), or youmay write to the Mediation/Arbitration Program, c/o CustomerCare Centre, General Motors ofCanada Company, Mail Code:CA1-163-005, 1908 Colonel SamDrive, Oshawa, Ontario, L1H 8P7.

Your inquiry should be accompaniedby your Vehicle IdentificationNumber (VIN).


36 Special Coverage Adjustment Programs Beyond the Warranty Period

General Motors of CanadaCompany is proud of the protectionafforded by its warranty coverages.In order to achieve maximumcustomer satisfaction, there may betimes when General Motors ofCanada Company will establish aseparate Special Policy Adjustmentprogram to pay all or part of the costof certain repairs not covered by thewarranty or to reimburse certainrepair expenses you may haveincurred. Check with your GMdealer or call GM's Customer CareCentre to determine whether anyseparate Special Policy Adjustmentprogram is applicable to yourvehicle. When you make an inquiry,you will need to give the year, modeland odometer reading of yourvehicle and your VehicleIdentification Number (VIN).


Customer Assistance Offices 37

When calling for assistance, ask for the Customer Care Ambassador.

CANADA

Customer Care CentreGeneral Motors of CanadaCompany1908 Colonel Sam DriveOshawa, Ontario L1H 8P7

1-800-263-3777 (English)1-800-263-7854 (French)*1-800-263-3830www.gmcanada.com

UNITED STATES

BUICK

Customer Assistance CenterP.O. Box 33136Detroit, Michigan 48232-5136

1-800-521-7300*1-800-832-8425

CHEVROLET

Customer Assistance CenterP.O. Box 33170Detroit, Michigan 48232-5170

1-800-222-1020*1-800-833-2438Bolt EV 1–877–486–5846Volt 1-877-486-5846(1-877-4-Volt Info)

GMC TRUCK

GMCCustomer Assistance CenterP.O. Box 33172Detroit, Michigan 48232-5172

1-800-462-8782*1-800-462-8583

From Puerto Rico:

1-800-496-9992 (English)1-800-496-9993 (Spanish)

U.S. Virgin Islands

1-800-496-9994

Fax Number:

313-381-0022

Mexico, Central America andCaribbean Islands/Countries(Except Puerto Rico and U.S.Virgin Islands)

General Motors de Mexico, S. deR.L. de C.V.Customer Assistance CenterAv. Ejercito Nacional #843Col. GranadaC.P. 11520Mexico, D.F.

Buick: 011-52-53 29 0818Chevrolet: 01-800-466-0800GMC: 01-800-466-0801Long Distance Buick:011-52-53 29 0818Long Distance Chevrolet:011-52-53 29 0800Long DistanceGMC:011-52-53 29 0801

*For use with Text Telephonedevices (TTYs)


38 Customer Assistance Offices

All Overseas Offices

Please contact the local GeneralMotors Business Unit.


Customer Assistance for Text Telephone (TTY) Users 39

To assist customers who are deaf orhard of hearing and who use TextTelephones (TTYs), General Motorsof Canada Company has TTYequipment available at its CustomerCare Centre in Oshawa, Ontario.

Any TTY user can communicatewith GM by dialing this toll-freenumber: 1-800-263-3830.


40 Roadside Assistance Program

Now that you are the owner of anew General Motors vehicle, youalso have membership in GeneralMotors round-the-clock, year-roundRoadside Assistance Program. It isone of the most comprehensiveowner satisfaction programs in theindustry — an important addedbenefit of ownership. RoadsideAssistance is provided for theduration of your vehicle’s PowertrainComponent Warranty Coverageand/or Chevrolet Volt, Bolt EV andMalibu Hybrid Warranty Coverage.

One 24-hour Roadside AssistanceHotline is all you need toremember: 1-800-268-6800.

Please consult your dealer or yourOwner’s Manual for details.

Roadside Assistance is not partof or included in the coverageprovided by the General Motorsof Canada Company Warranties(other than towing coverage. See“Towing” under Terms Applicableto All Warranties 0 32.) GeneralMotors of Canada Companyreserves the right to in its solediscretion make any changes ordiscontinue the RoadsideAssistance program at any timewithout notification.


Courtesy Transportation Program 41

If your vehicle requires warrantyrepairs during the duration of yourvehicle's New Vehicle LimitedWarranty coverage period, alternatetransportation and/or reimbursementof certain transportation expensesmay be available under theCourtesy Transportation Program.Several transportation options areavailable. Consult your dealer orrefer to the Owner’s Manual fordetails.

Courtesy Transportation is notpart of or included in thecoverage provided by the GeneralMotors of Canada CompanyWarranties. General Motors ofCanada Company reserves theright to in its sole discretionmake any changes to,or discontinue the CourtesyTransportation program at anytime without notification.


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K CMY CY MY CM Y M C - GMCCanada · Chevrolet/Buick/GMC Canadian Limited Warranty and Owner...

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