Owner Assistance Information - Buick...Buick Limited Warranty and Owner Assistance Information...

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Buick Limited Warranty and Owner Assistance Information

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Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-ing-Canada-9803790) - 2017 - crc - 3/30/16

IMPORTANT: This booklet contains important information about your vehicle's warranty coverage. It alsoexplains owner assistance information and Buick's participation in an Alternative Dispute ResolutionProgram.

Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed. Be sure tokeep it with your vehicle if you sell it so future owners will have the information.

Owner's Name:

Phone Number:

Street Address:

City & State:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:

© 2016 Buick Division, General Motors, LLC. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM,BUICK, and the BUICK emblem are registered trademarks of General Motors.

Part No. 23216839 A First Printing


2017 Buick Limited Warranty andOwner Assistance Information

Important Message toOwners... . . . . . . . . . . . . . . . . . . . . . . . 1Buick’s Commitment . . . . . . . . . . . . 1Owner Assistance . . . . . . . . . . . . . . . 1Buick’s Participation in anAlternative Dispute ResolutionProgram . . . . . . . . . . . . . . . . . . . . . . . 1

Warranty Service– UnitedStates . . . . . . . . . . . . . . . . . . . . . . . . . 1

Warranty Coverage at aGlance . . . . . . . . . . . . . . . . . . . . . . . . . 2New Vehicle Limited Warranty . . . 2Emission Control SystemWarranty . . . . . . . . . . . . . . . . . . . . . . . 2

New Vehicle Limited Warranty . . .3What Is Covered . . . . . . . . . . . . . . . . 3What Is Not Covered . . . . . . . . . . . . 7

Things to Know About the NewVehicle Limited Warranty . . . . 12Warranty Repairs – ComponentExchanges . . . . . . . . . . . . . . . . . . . 12

Warranty Repairs – RecycledMaterials . . . . . . . . . . . . . . . . . . . . . 12

Tire Service . . . . . . . . . . . . . . . . . . . . 12

After-Manufacture“Rustproofing” . . . . . . . . . . . . . . . . 12

Paint, Trim, and AppearanceItems . . . . . . . . . . . . . . . . . . . . . . . . . 12

Vehicle Operation and Care . . . 13Maintenance and WarrantyService Records . . . . . . . . . . . . . . 13

Chemical Paint Spotting . . . . . . . 13Warranty Coverage –Extensions . . . . . . . . . . . . . . . . . . . 13

Warranty Service — ForeignCountries . . . . . . . . . . . . . . . . . . . . . 14

Permanent Relocation . . . . . . . . . 14Original EquipmentAlterations . . . . . . . . . . . . . . . . . . . . 14

Recreation Vehicle and SpecialBody or EquipmentAlterations . . . . . . . . . . . . . . . . . . . . 14

Pre-Delivery Service . . . . . . . . . . . 15Production Changes . . . . . . . . . . . 15

Emission Control SystemsWarranty . . . . . . . . . . . . . . . . . . . . . . 16What Is Covered . . . . . . . . . . . . . . . 16

How to Determine theApplicable Emissions ControlSystem Warranty . . . . . . . . . . . . . 16

Federal Emission ControlSystem Warranty . . . . . . . . . . . . . 16

California Emission ControlSystem Warranty . . . . . . . . . . . . . 17

Emission Warranty Parts List . . .20Replacement Parts . . . . . . . . . . . . 23Maintenance and Repairs . . . . . . 24Claims Procedure . . . . . . . . . . . . . . 24

Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . 26

State WarrantyEnforcement Laws . . . . . . . . . . . 28

Warranty Information forCalifornia Only . . . . . . . . . . . . . . . 29

Special Coverage AdjustmentPrograms Beyond the WarrantyPeriod . . . . . . . . . . . . . . . . . . . . . . . . 30

Customer Assistance Offices . . .31


2017 Buick Limited Warranty andOwner Assistance Information

Customer Assistance for TextTelephone (TTY) Users . . . . . . . 32

Roadside AssistanceProgram . . . . . . . . . . . . . . . . . . . . . . 33

Courtesy TransportationProgram . . . . . . . . . . . . . . . . . . . . . . 34


Important Message to Owners... 1

Buick’s Commitment

Buick is committed to ensuringsatisfaction with your new vehicle.

Your dealer also wants you to becompletely satisfied and invites youto return for all your service needs,both during and after the warrantyperiod.

Owner Assistance

The dealer is best equipped toprovide all your vehicle's serviceneeds. Should you ever encounter aproblem that is not resolved duringor after the limited warranty period,talk to a member of dealermanagement. Under certaincircumstances, GM and/or Buickdealers may provide assistanceafter the limited warranty period hasexpired when the problem resultsfrom a defect in material or

workmanship. These instances willbe reviewed on a case-by-casebasis. If the issue has not beenresolved to your satisfaction, followthe Customer SatisfactionProcedure 0 26.

We thank you for choosing Buick.

Buick’s Participation in anAlternative Dispute ResolutionProgram

See Customer SatisfactionProcedure 0 26 for information onthe voluntary, non-bindingAlternative Dispute ResolutionProgram in which GM participates.

Warranty Service– UnitedStates

The selling dealer has invested inthe proper tools, training, and partsinventory to ensure that any

necessary warranty repairs can bemade to your Buick vehicle. Buickrequests that the vehicle bereturned to the selling dealer for allwarranty repairs. If a situation orevent occurs where you aresignificantly inconvenienced, anauthorized GM dealer can make thewarranty repairs. However, in theevent the dealer is not able toperform the repair due to the specialtool and training requirements,contact the Customer AssistanceOffices 0 31. If you are unable toreturn to the selling dealer, contact aGM dealer in the United States forwarranty service.


2 Warranty Coverage at a Glance

The warranty coverages aresummarized below.

New Vehicle Limited Warranty

Bumper-to-Bumper (IncludesTires)

. Coverage is for the first 4 yearsor 50,000 miles, whichevercomes first.

Powertrain

. Coverage is for the first 6 yearsor 70,000 miles, whichevercomes first.

Sheet Metal

. Corrosion coverage is for thefirst 4 years or 50,000 miles,whichever comes first.

. Rust-through coverage is for thefirst 6 years, unlimited mileage.

Emission Control SystemWarranty

For light duty trucks, see “How toDetermine the Applicable EmissionsControl System Warranty” underEmission Control Systems Warranty0 16 for more information.

Federal

. Gasoline Engines

‐ Defects and performance forcars and light duty truckemission control systems arecovered for the first 2 years or24,000 miles, whichevercomes first. From the first2 years or 24,000 miles to4 years or 50,000 milesdefects in material orworkmanship continue to becovered under the NewVehicle Limited WarrantyBumper-to-Bumper coverageexplained previously. Specifiedmajor components arecovered for the first 8 years or80,000 miles, whichevercomes first.

‐ Defects and performance forheavy duty truck emissioncontrol systems are coveredfor the first 5 years or50,000 miles, whichevercomes first.

California

. Gasoline Engines

‐ Defects and performance forcars and trucks with light dutyor medium duty emissioncontrol systems are coveredfor the first 3 years or50,000 miles, whichevercomes first.

‐ Specified components for carsor light duty trucks equippedwith light duty or medium dutytruck emission control systemsare covered for the first7 years or 70,000 miles,whichever comes first.

Important: Some Californiaemission vehicles may have specialcoverages longer than those listedhere. See “California EmissionControl System Warranty” underEmission Control SystemsWarranty 0 16.


New Vehicle Limited Warranty 3

Buick will provide for repairs to thevehicle during the warranty period inaccordance with the following terms,conditions, and limitations.

What Is Covered

Warranty Applies

This warranty is for Buick vehiclesregistered in the United States andnormally operated in the UnitedStates and is provided to theoriginal and any subsequent ownersof the vehicle during the warrantyperiod.

Repairs Covered

The warranty covers repairs tocorrect any vehicle defect, not slightnoise, vibrations, or other normalcharacteristics of the vehicle due tomaterials or workmanship occurringduring the warranty period. Neededrepairs will be performed using new,remanufactured, or refurbished parts

No Charge

Warranty repairs, including towing,parts, and labor, will be made at nocharge.

Obtaining Repairs

To obtain warranty repairs, take thevehicle to a Buick dealer facilitywithin the warranty period andrequest the needed repairs.Reasonable time must be allowedfor the dealer to perform necessaryrepairs.

Warranty Period

The warranty period for allcoverages begins on the date thevehicle is first delivered or put inuse and ends at the expiration ofthe coverage period.

Bumper-to-Bumper Coverage

The complete vehicle is covered for4 years or 50,000 miles, whichevercomes first, except for othercoverages listed here under “WhatIs Covered” and those items listedunder “What Is Not Covered” later inthis section.

Powertrain Coverage

The powertrain is covered for6 years or 70,000 miles, whichevercomes first, except for othercoverages listed here under “What

Is Covered” and those items listedunder “What Is Not Covered” later inthis section.

Engine Coverage includes: Allinternally lubricated parts, engine oilcooling hoses and lines. Alsoincluded are all actuators andelectrical components internal to theengine (e.g, Active FuelManagement Valve Lifter OilManifold) cylinder head, block,timing gears, timing chain, timingcover, oil pump/oil pump housing,OHC carriers, valve covers, oil pan,seals, gaskets, manifolds, flywheel,water pump, harmonic balancer,engine mount, turbocharger, andsupercharger. Timing belts, andother associated componentsrequired in the timing belt servicereplacement procedure are covereduntil the first scheduledmaintenance interval.

Exclusions: Excluded from thepowertrain coverage are sensors,wiring, connectors, engine radiator,coolant hoses, coolant, and heatercore. Coverage on the enginecooling system begins at the inlet tothe water pump and ends with the


4 New Vehicle Limited Warranty

thermostat housing and/or outletthat attaches to the return hose.Also excluded is the starter motor,entire pressurized fuel system(in-tank fuel pump, pressure lines,fuel rail(s), regulator, injectors, andreturn line) as well as the Engine/Powertrain Control Module and/ormodule programming.

Transmission/Transaxle Coverageincludes: All internally lubricatedparts, case, torque converter,mounts, seals, and gaskets as wellas any electrical componentsinternal to the transmission/transaxle. Also covered are anyactuators directly connected to thetransmission (slave cylinder, etc.).

Exclusions: Excluded from thepowertrain coverage aretransmission cooling lines, hoses,radiator, sensors, wiring, andelectrical connectors. Also excludedare the clutch and pressure plate aswell as any Transmission ControlModule and/or moduleprogramming.

Transfer Case Coverage includes:All internally lubricated parts, case,mounts, seals, and gaskets as wellas any electrical componentsinternal to the transfer case. Alsocovered are any actuators directlyconnected to the transfer case aswell as encoder motor.

Exclusions: Excluded from thepowertrain coverage are transfercase cooling lines, hoses, radiator,sensors, wiring, and electricalconnectors as well as the transfercase control module and/or moduleprogramming.

Drive Systems Coverageincludes: All internally lubricatedparts, final drive housings, axleshafts and bearings, constantvelocity joints, propeller shafts, anduniversal joints. All mounts,supports, seals, and gaskets as wellas any electrical componentsinternal to the drive axle. Alsocovered are any actuators directlyconnected to the drive axle (e.g.,front differential actuator.).

Exclusions: Excluded from thepowertrain coverage are all wheelbearings, drive wheel front and rearhub bearings, locking hubs, drivesystem cooling, lines, hoses,radiator, sensors, wiring andelectrical connectors related to drivesystems as well as any drive systemcontrol module and/or moduleprogramming.

Tire Coverage

The tires supplied with your vehicleare covered by General Motorsagainst defects in material orworkmanship under thebumper-to-bumper warrantycoverage. Wear-out is notconsidered a defect, and it mayoccur before the vehicle warrantyexpires. In this case, the owner isresponsible to purchasereplacement tires, or seek coveragesolely from the tire manufacturer.For vehicles within thebumper-to-bumper warrantycoverage, defective tires will bereplaced on a prorated adjustmentbasis according to the followingmileage-based schedule:



2017 Buick Tire Pro-Rate Chart

Mileage (mi) Percent Covered byBuick (Tire Cost)

Percent Covered byBuick (Labor —Mount/Balance)

0-12,000 100% 100%

12,001-15,000 60% 100%

15,001-20,000 50% 100%

20,001-25,000 40% 100%

25,001-30,000 30% 100%

30,001-50,000 20% 100%

50,000 + 0% 0%

This schedule applies to the price ofthe tires only. Buick will cover 100%of the cost to mount and balancethe tires replaced under warranty forthe full bumper-to-bumper warrantyperiod.

After your New Vehicle LimitedWarranty expires, you may still haveprorated warranty coverage on youroriginal equipment tires by the tiremanufacturer. Contact your Buickdealer or the tire manufacturer ofthe brand of tires on your vehicle for

more information. The following is alist of current tire manufacturer'swebsites and toll-free customerassistance numbers.



Tire Companies

Company Website Toll-Free Number

Bridgestone Americas TireOperations, LLC

www.bridgestonetire.com 1-800-356-4644

Continental/General www.generaltire.comwww.continentaltire.com

1-800-847-33491-800-847-3349

Goodyear/Dunlop www.goodyeartires.comwww.dunloptires.com

1-800-321-2136

Michelin/Uniroyal/Goodrich www.michelinman.com 1-800-847-3435

Hankook www.hankooktireusa.com 1-877-740-7000 (East)1-800-426-8252 (West)

Kumho www.kumhousa.com 1-800-445-8646

Pirelli www.us.pirelli.com 1-800-747-3554

Maxxis www.maxxis.com 1-866-509-7067

When a tire is removed from servicedue to a covered warranty conditionunder a tire manufacturer's limitedwarranty program, you may beeligible for a tire replacement or acomparable new tire on a proratedbasis.

The tire manufacturer's limitedwarranty program, which can beobtained by calling or visiting thetire manufacturer's website or anyauthorized dealer, is in lieu of allother remedies or warranties,expressed or implied, arising by lawor otherwise, including fitness for aparticular purpose or

merchantability. The tiremanufacturers expressly disclaimliability for indirect, special,incidental, or consequentialdamages, lost profit, loss ofbusiness, loss of goodwill, loss ofreputation, punitive or any otherdamage, cost, or loss of any kind.*



*Some states do not allow theexclusion or limitation of incidentalor consequential damages, so theabove limitations or exclusion maynot apply to you.

Accessory Coverages

Most GM parts and accessoriessold and permanently installed on aGM vehicle by a Buick Dealer orGM approved Accessory Distributor/Installer (ADI) prior to delivery willbe covered under the applicableportion (Bumper-to-Bumper,Powertrain, etc.) of the New VehicleLimited Warranty. In the event GMaccessories are installed aftervehicle delivery, or are replacedunder the New Vehicle LimitedWarranty, they will be covered, partsand labor, for the balance of theapplicable portion of the NewVehicle Limited Warranty, but in noevent less than 12 months/unlimitedmiles.

GM accessories sold over thecounter, or those not requiringinstallation, will continue to receive

the standard GM Dealer PartsWarranty of 12 months from the dateof purchase, parts only.

GM Licensed and IntegratedBusiness Partner (IBP) Accessoriesare covered under theaccessory-specific manufacturer'swarranty and are not warranted byGM or its dealers.

Notice: This warranty excludes:

Any communications device thatbecomes unusable or unable tofunction as intended due tounavailability of compatiblewireless service or GPS satellitesignals.

Sheet Metal Coverage

Sheet metal panels are coveredagainst corrosion and rust-throughas follows:

Corrosion: Body sheet metalpanels are covered against rust for4 years or 50,000 miles, whichevercomes first.

Rust-Through: Any body sheetmetal panel that rusts through, anactual hole in the sheet metal, iscovered for up to 6 years, unlimitedmileage.

Important: Cosmetic or surfacecorrosion, resulting from stone chipsor scratches in the paint, forexample, is not included in sheetmetal coverage.

Towing

Towing is covered to the nearestBuick dealer if your vehicle cannotbe driven because of a warranteddefect.

What Is Not Covered

Tire and Wheel Damage or Wear

Normal tire wear or wear-out is notcovered. Tire wear is influenced bymany variables such as roadconditions, driving styles, vehicleweight, and tire construction.Uniform tire wear is a normalcondition, and is not considered adefect. Road hazard damage suchas punctures, cuts, snags, andbreaks resulting from pothole



impact, curb impact, or from otherobjects is not covered. Tire weardue to misalignment beyond thewarranty period is not covered.Also, damage from improperinflation, overloading, spinning, aswhen stuck in mud or snow, tirechains, racing, improper mountingor dismounting, misuse, negligence,alteration, improper repair, accident,collision, fire, vandalism,or misapplication is not covered.Damage to wheels or tire sidewallscaused by automatic car washes orcleaning agents is not covered.

Damage Due to Accident, Misuse,or Alteration

The New Vehicle Limited Warrantydoes not cover damage caused asthe result of any of the following:

. Collision, fire, theft, freezing,vandalism, riot, explosion,or objects striking the vehicle

. Misuse of the vehicle such asdriving over curbs, overloading,racing, or other competition.Proper vehicle use is discussedin the owner manual.

. Alteration, modification,or tampering to the vehicle,including, but not limited to thebody, chassis, powertrain,driveline, software, or othercomponents after final assemblyby GM.

. Coverages do not apply if theodometer has beendisconnected, its reading hasbeen altered, or mileage cannotbe determined.

. Installation of non-GM (GeneralMotors) parts

. Water or fluid contamination

. Damage resulting from hail,floods, windstorms, lightning andother environmental conditions

. Alteration of glass parts byapplication of tinting films

Caution

This warranty is void on vehiclescurrently or previously titled assalvaged, scrapped, junked,or otherwise considered atotal loss.

Damage or Corrosion Due toEnvironment, ChemicalTreatments, or AftermarketProducts

Damage caused by airborne fallout,rail dust, salt from sea air, salt orother materials used to control roadconditions, chemicals, tree sap,stones, hail, earthquake, water orflood, windstorm, lightning, theapplication of chemicals or sealantssubsequent to manufacture, etc., isnot covered. See “Chemical PaintSpotting” under Things to KnowAbout the New Vehicle LimitedWarranty 0 12.

Damage Due to Insufficient orImproper Maintenance

Damage caused by failure to followthe recommended maintenanceschedule intervals and/or failure touse or maintain proper fluids,or maintain fluids betweenrecommended maintenanceintervals, fuel, lubricants,or refrigerants recommended in theowner manual is not covered.



Damage Due to Contaminated,Improper, or Poor Quality Fuel

Poor fuel quality or incorrect fuelmay cause driveability problemssuch as hesitation, lack of power,stalling, or failure to start. They mayalso degrade functionality of criticalexhaust emissions componentssuch as spark plugs, oxygensensors, and the catalytic converter.Damage from poor fuel quality,water contamination, or if thevehicle requires premium fuel,operating the vehicle on gasolinewith a Pump Octane less than a 91(R+M)/2, may not be covered.

Prohibited fuels are: Gasolinescontaining any methanol, MMT, anorganometallic octane enhancingadditive, and/or fuels containingmore than 15% ethanol in non-FlexFuel Vehicles (FFV).

Please refer to your owner manualunder “Fuel,” for additionalrecommendations, including the useof TOP TIER Detergent Gasoline.Additional information can also befound at: www.toptiergas.com/index.html.

Damage Due to Impact, Use,or the Environment

Windshield or glass cracks, chips,or scratches due to impact are notcovered. Windshield cracks will becovered for the first 12 months,regardless of mileage if caused bydefects in material or workmanship.

Lights, lenses, mirrors, paint, grille,moldings, and trim are not coveredfor cracks, chips, scratches, dents,dings, and punctures or tears as aresult of impact with other objects orroad hazards. In addition, cracks,chips, scratches, or other damageto the face of a radio or instrumentcluster from impact or foreignobjects are not covered.

Third Party Externally ConnectedElectrical Products

This warranty does not apply tohardware or software of a third partydevice that is connected to thevehicle or its components, even ifintegrated or delivered with thevehicle. GM is not responsible forthe quality or accuracy of anyinformation, or service accessedthrough or from any third party

device or platform. Softwaredistributed by GM inside or outsidethe vehicle (including, but not limitedto system software or applications)is not covered by this Warranty. GMdoes not warrant that connectionsto, from or through the vehicle willbe uninterrupted or error-free. Also,the user should back-up their dataand information frequently. GM isnot responsible for any loss ordamage to data or information madeavailable in connection with the useof the vehicle. In addition, thisWarranty does not apply: (a) toconsumable parts that are designedto diminish over time, unless failurehas occurred due to a defect inmaterials or workmanship; (b) todamage caused by use with anotherproduct or service; (c) to damagecaused by a third party device orservice (including upgrades andexpansions), or (d) to obsolescenceor lack of utility due toincompatibility with future versionsof external hardware or software,including, but not limited to mobiledevices.



Maintenance

All vehicles require periodicmaintenance. Maintenanceservices, such as those detailed inthe owner manual are the owner'sexpense. Vehicle lubrication,cleaning, or polishing are notcovered. Failure of or damage tocomponents requiring replacementor repair due to vehicle use, wear,exposure, or lack of maintenance isnot covered.

Items such as:

. Audio System Cleaning

. Brake Pads/Linings

. Clutch Linings

. Coolants and Fluids

. Filters

. Keyless Entry (or other remotetransmitter/receiver batteries)*

. Limited Slip Rear Axle Service

. Tire Rotation

. Wheel Alignment/Balance**

. Wiper Inserts

are covered up to the firstmaintenance inspection periodoutlined in the owner manual. Anyreplacement at the time of,or beyond the maintenanceinspection period is consideredmaintenance, and is not covered aspart of the New Vehicle LimitedWarranty. The New Vehicle LimitedWarranty only covers componentswhen replacement or repair of thesecomponents is the result of a defectin material or workmanship.

* Consumable battery covered up to12 months only.

** Maintenance items after7,500 miles.

Extra Expenses

Economic loss or extra expense isnot covered.

Examples include:

. Inconvenience

. Lodging, meals, or other travelcosts

. Loss of vehicle use

. Payment for loss of time or pay

. State or local taxes required onwarranty repairs

. Storage

Other Terms : This warranty givesyou specific legal rights and youmay also have other rights whichvary from state to state.

GM does not authorize any personto create for it any other obligationor liability in connection with thesevehicles. Any implied warranty ofmerchantability or fitness for aparticular purpose applicable tothis vehicle is limited in durationto the duration of this writtenwarranty. Performance of repairsand needed adjustments is theexclusive remedy under thiswritten warranty or any impliedwarranty. GM shall not be liablefor incidental or consequentialdamages, such as, but not limitedto, lost wages or vehicle rentalexpenses, resulting from breachof this written warranty or anyimplied warranty.*



* Some states do not allowlimitations on how long an impliedwarranty will last or the exclusion orlimitation of incidental orconsequential damages, so theabove limitations or exclusions maynot apply to you.


12 Things to Know About the New Vehicle Limited Warranty

Warranty Repairs –Component Exchanges

In the interest of customersatisfaction, GM may offerexchange service on some vehiclecomponents. This service isintended to reduce the amount oftime your vehicle is not available foruse due to repairs. Componentsused in exchange are servicereplacement parts that may be new,remanufactured, or refurbished.

Remanufactured parts meet GMapproved service part requirementsand are made from previously usedcomponents in a process thatinvolves disassembly, inspection,cleaning, update of software andreplacement of parts as appropriate,testing and reassembly.

Refurbished parts meet GMapproved service part requirementsand are previously used parts thatare inspected, cleaned, tested, andrepackaged.

All exchange components usedmeet GM standards and arewarranted the same as newcomponents. Examples of the types

of components that might beserviced in this fashion include:engine and transmissionassemblies, instrument clusterassemblies, radios, compact discplayers, batteries, and powertraincontrol modules.

Warranty Repairs – RecycledMaterials

Environmental Protection Agency(EPA) guidelines and GM supportthe capture, purification, and reuseof automotive air conditioningrefrigerant gases and enginecoolant. As a result, any repairs GMmay make to your vehicle mayinvolve the installation of purifiedreclaimed refrigerant and coolant.

Tire Service

Any authorized Buick or tire dealerfor your brand of tires can assist youwith tire service. If, after contactingone of these dealers, you needfurther assistance or you havequestions, contact the BuickCustomer Assistance Center. The

toll-free telephone numbers arelisted under Customer AssistanceOffices 0 31.

After-Manufacture“Rustproofing”Your vehicle was designed and builtto resist corrosion. Application ofadditional rust-inhibiting materials isneither necessary nor requiredunder the Sheet Metal Coverage.Buick makes no recommendationsconcerning the usefulness or valueof such products.

Application of after-manufacturerustproofing products may create anenvironment which reduces thecorrosion resistance built into yourvehicle. Repairs to correct damagecaused by such applications are notcovered under your New VehicleLimited Warranty.

Paint, Trim, and AppearanceItems

Defects in paint, trim, upholstery,or other appearance items arenormally corrected during newvehicle preparation. If you find anypaint or appearance concerns,


Things to Know About the New Vehicle Limited Warranty 13

advise your dealer as soon aspossible. Your owner manual hasinstructions regarding the care ofthese items.

Vehicle Operation and Care

Considering the investment youhave made in your Buick, we knowyou will want to operate andmaintain it properly. We urge you tofollow the maintenance instructionsin your owner manual.

If you have questions on how tokeep your vehicle in good workingcondition, see your Buick dealer, theplace many customers choose tohave their maintenance work done.You can rely on your Buick dealer touse the proper parts and repairpractices.

Maintenance and WarrantyService Records

Retain receipts coveringperformance of regularmaintenance. Receipts can be veryimportant if a question arises as towhether a malfunction is caused bylack of maintenance or a defect inmaterial or workmanship.

A “Maintenance Record” is providedin the maintenance schedulesection of the owner manual forrecording services performed.

The servicing dealer can provide acopy of any warranty repairs foryour records.

Chemical Paint Spotting

Some weather and atmosphericconditions can create a chemicalfallout. Airborne pollutants can fallupon and adhere to paintedsurfaces on your vehicle. Thisdamage can take two forms:blotchy, ring-shaped discolorations,and/or small irregular dark spotsetched into the paint surface.

Although no defect in the factoryapplied paint causes this, Buick willrepair, at no charge to the owner,the painted surfaces of new vehiclesdamaged by this fallout conditionwithin 12 months or 12,000 miles ofpurchase, whichever comes first.

Warranty Coverage –Extensions

Time Extensions : The NewVehicle Limited Warranty will beextended one day for each daybeyond the first 24 hour period inwhich your vehicle is at anauthorized dealer facility forwarranty service. You may be askedto show the repair orders to verifythe period of time the warranty is tobe extended. Your extension rightsmay vary depending on state law.

Mileage Extensions : Prior todelivery, some mileage is put onyour vehicle during testing at theassembly plant, during shipping,and while at the dealer facility. Thedealer records this mileage on thefirst page of this warranty booklet atdelivery. For eligible vehicles, thismileage will be added to themileage limits of the warrantyensuring that you receive full benefitof the coverage. Mileage extensioneligibility:

. Applies only to new vehiclesheld exclusively in new vehicleinventory.


14 Things to Know About the New Vehicle Limited Warranty

. Does not apply to used vehicles,GM-owned vehicles, dealerowned used vehicles, or dealerdemonstrator vehicles.

. Does not apply to vehicles withmore than 1,000 miles on theodometer even though thevehicle may not have beenregistered for license plates.

Warranty Service — ForeignCountries

Touring Owner Service

If you are touring in a foreigncountry and repairs are needed,take your vehicle to the nearest GMdealer which sells and servicesBuick vehicles. However, if a Buickdealer cannot be located,significantly inconveniencedcustomers can take their vehicle toany GM dealer for repairs

Important: Repairs madenecessary by the use of improper ordirty fuels and lubricants are notcovered under the warranty. Seeyour owner manual for additionalinformation on fuel requirementswhen operating in foreign countries.

Permanent Relocation

This warranty applies to Buickvehicles registered in the UnitedStates and normally operated in theUnited States. If you havepermanently relocated andestablished household residency inanother country, GM may authorizethe performance of repairs underthe warranty authorized for vehiclesgenerally sold by GM in thatcountry. Contact an authorized GMdealer in your country forassistance.

Important: GM warranty coveragesmay be void on Buick vehicles thathave been imported/exported forresale.

Original Equipment Alterations

This warranty does not cover anydamage or failure resulting frommodification or alteration to thevehicle's original equipment asmanufactured or assembled byGeneral Motors. Examples of thetypes of alterations that would notbe covered include cutting, welding,

or disconnecting of the vehicle'soriginal equipment parts andcomponents.

Additionally, General Motors doesnot warranty non-GM parts,calibrations, and/or softwaremodifications. The use of parts,control module calibrations,software modifications, and/or anyother alterations not issued throughGeneral Motors will void thewarranty coverage for thosecomponents that are damaged orotherwise affected by the installationof the non-GM part, control modulecalibration, software modification,and/or other alteration.

The only exception is that non-GMparts labeled “Certified to EPAStandards” are covered by theFederal Emissions PerformanceWarranty.

Recreation Vehicle and SpecialBody or Equipment Alterations

Installations or alterations to theoriginal equipment vehicle orchassis, as manufactured andassembled by GM, are not coveredby this warranty. The special body


Things to Know About the New Vehicle Limited Warranty 15

company, assembler, or equipmentinstaller is solely responsible forwarranties on the body orequipment and any alterations toany of the parts, components,systems, or assemblies installed byGM. Examples include, but are notlimited to, special body installations,such as recreational vehicles, theinstallation of any non-GM part,cutting, welding, or thedisconnecting of original equipmentvehicle or chassis parts andcomponents, extension of thewheelbase, suspension anddriveline modifications, and axleadditions.

Pre-Delivery Service

Defects in the mechanical,electrical, sheet metal, paint, trim,and other components of yourvehicle may occur at the factory orwhile it is being transported to thedealer facility. Normally, any defectsoccurring during assembly areidentified and corrected at thefactory during the inspectionprocess. In addition, dealers inspecteach vehicle before delivery. They

repair any uncorrected factorydefects and any transit damagedetected before the vehicle isdelivered to you.

Any defects still present at the timethe vehicle is delivered to you arecovered by the warranty. If you findany defects, advise your dealerwithout delay. For further detailsconcerning any repairs which thedealer may have made prior to youtaking delivery of your vehicle, askyour dealer.

Production Changes

GM and Buick dealers reserve theright to make changes in vehiclesbuilt and/or sold by them at any timewithout incurring any obligation tomake the same or similar changeson vehicles previously built and/orsold by them.


16 Emission Control Systems Warranty

The emission warranty on yourvehicle is issued in accordance withthe U.S. Federal Clean Air Act.Defects in material or workmanshipin GM emission parts may also becovered under the New VehicleLimited WarrantyBumper-to-Bumper coverage. Theremay be additional coverage on GMdiesel engine vehicles. In any case,the warranty with the broadestcoverage applies.

What Is Covered

The parts covered under theemission warranty are listed underEmission Warranty Parts List 0 20

How to Determine theApplicable Emissions ControlSystem Warranty

State and Federal agencies mayrequire a different emission controlsystem warranty depending on:

. Whether the vehicle conforms toregulations applicable to lightduty or heavy duty emissioncontrol systems.

. Whether the vehicle conforms toor is certified for Californiaregulations in addition to U.S.EPA Federal regulations.

All vehicles are eligible for FederalEmissions Control System WarrantyCoverage. If the emissions controllabel contains language stating thevehicle conforms to Californiaregulations, the vehicle is alsoeligible for California EmissionsControl System Warranty Coverage.

Federal Emission ControlSystem Warranty

Federal Warranty Coverage

. Car or Light Duty Truck with aGross Vehicle WeightRating (GVWR) of 8,500 lbs.or less

‐ 2 years or 24,000 miles and8 years or 80,000 miles for thecatalytic converter, vehicle/powertrain control module,transmission control module orother onboard emissionsdiagnostic device, includingemission-related software,whichever comes first.

. Light Duty Truck equipped withHeavy Duty Gasoline Engineand with a Gross Vehicle WeightRating (GVWR) greater than8,500 lbs.

‐ 5 years or 50,000 miles,whichever comes first.

. Light Duty Truck equipped withHeavy Duty Diesel Engine andwith a Gross Vehicle WeightRating (GVWR) greater than8,500 lbs.

‐ 5 years or 50,000 miles,whichever comes first.

Federal Emission Defect Warranty

GM warrants to the owner thefollowing:

. The vehicle was designed,equipped, and built so as toconform at the time of sale withapplicable regulations of theFederal EnvironmentalProtection Agency (EPA).

. The vehicle is free from defectsin materials and workmanshipwhich cause the vehicle to fail to


Emission Control Systems Warranty 17

conform with those regulationsduring the emission warrantyperiod.

Emission-related defects in thegenuine GM parts listed under theEmission Warranty Parts List,including related diagnostic costs,parts, and labor are covered by thiswarranty.

Federal Emission PerformanceWarranty

Some states and/or localjurisdictions have establishedperiodic vehicle Inspection andMaintenance (I/M) programs toencourage proper maintenance ofyour vehicle. If an EPA-approvedI/M program is enforced in yourarea, you may also be eligible forEmission Performance Warrantycoverage when all three of thefollowing conditions are met:

. The vehicle has beenmaintained and operated inaccordance with the instructionsfor proper maintenance and useset forth in the owner manualsupplied with your vehicle.

. The vehicle fails anEPA-approved I/M test duringthe emission warranty period.

. The failure results, or will result,in the owner of the vehiclehaving to bear a penalty or othersanctions, including the denial ofthe right to use the vehicle,under local, state, or federal law.

GM warrants that your dealer willreplace, repair, or adjust to GMspecifications, at no charge to you,any of the parts listed under theEmission Warranty Parts List 0 20which may be necessary to conformto the applicable emissionstandards. Non-GM parts labeled“Certified to EPA Standards” arecovered by the Federal EmissionPerformance Warranty.

California Emission ControlSystem Warranty

This section outlines the emissionwarranty that GM provides for yourvehicle in accordance with theCalifornia Air Resources Board.Defects in material or workmanshipin GM emission parts may also becovered under the New Vehicle

Limited WarrantyBumper-to-Bumper coverage. In anycase, the warranty with the broadestcoverage applies.

This warranty applies if your vehiclemeets both of the followingrequirements:

. Your vehicle is registered inCalifornia or other statesadopting California emissionand warranty regulations.*

. Your vehicle is certified for salein California as indicated on thevehicle's emission controlinformation label.

* Important: Connecticut,Delaware, Maine, Maryland,Massachusetts, New Jersey, NewYork, Oregon, Pennsylvania, RhodeIsland, Vermont, and Washingtonhave California Emissions Warrantycoverage.

California Partial Zero EmissionVehicles (PZEV) have extendedcoverage on all emission-relatedparts.


18 Emission Control Systems Warranty

Important: California, Connecticut,Maine, Maryland, Massachusetts,New Jersey, New York, RhodeIsland, and Vermont have PZEVEmission Warranty Coverage.(Oregon has PZEV Hybrid battery10 years/150,000 milecoverage only).

Your Rights and Obligations (ForVehicles Subject to CaliforniaExhaust Emission Standards)

The California Air Resources Boardand General Motors are pleased toexplain the emission control systemwarranty on your vehicle. InCalifornia, new motor vehicles mustbe designed, built, and equipped tomeet the state's stringent anti-smogstandards. GM must warrant theemission control system on yourvehicle for the periods of time andmileage listed provided there hasbeen no abuse, neglect, or impropermaintenance of your vehicle. Yourvehicle's emission control systemmay include parts such as the fuelinjection system, ignition system,catalytic converter, and engine

computer. Also included are hoses,belts, connectors, and otheremission-related assemblies.

Where a warrantable conditionexists, GM will repair your vehicle atno cost to you including diagnosis,parts, and labor.

California Emission Defect andEmission Performance WarrantyCoverage

For cars and trucks with light duty ormedium duty emissions:

. For 3 years or 50,000 miles(5 years or 50,000 miles forDuramax Diesel), whichevercomes first:

‐ If your vehicle fails a smogcheck inspection, GM willmake all necessary repairsand adjustments to ensurethat your vehicle passes theinspection. This is yourEmission Control SystemPerformance Warranty.

‐ If any emission-related part onyour vehicle is defective, GMwill repair or replace it. This is

your Short-term EmissionControl Systems DefectsWarranty.

. For 7 years or 70,000 miles,whichever comes first:

‐ If an emission-related partlisted in this booklet speciallynoted with coverage for7 years or 70,000 miles isdefective, GM will repair orreplace it. This is yourLong-term Emission ControlSystem Defects Warranty.

. For 8 years or 80,000 miles,whichever comes first:

‐ If the catalytic converter,vehicle/powertrain controlmodule, transmission controlmodule, or other onboardemissions diagnostic device,including emissions-relatedsoftware, is found to bedefective, GM will repair orreplace it under the FederalEmission Control SystemWarranty.


Emission Control Systems Warranty 19

. For 15 years or 150,000 miles,whichever comes first for aPartial Zero EmissionVehicle (PZEV):

‐ If any emission-related part*listed in this booklet isdefective, GM will repair orreplace it. This is your (PZEV)Emission Control SystemDefects Warranty.

Any authorized Buick dealer will, asnecessary under these warranties,replace, repair, or adjust to GMspecifications any genuine GM partsthat affect emissions.

The applicable warranty period shallbegin on the date the vehicle isdelivered to the first retail purchaseror, if the vehicle is first placed inservice as a demonstrator or

company vehicle prior to sale atretail, on the date the vehicle isplaced in such service.

Owner's Warranty Responsibilities

As the vehicle owner, you areresponsible for the performance ofthe scheduled maintenance listed inyour owner manual. GMrecommends that you retain allmaintenance receipts for yourvehicle, but GM cannot denywarranty coverage solely for thelack of receipts or for your failure toensure the performance of allscheduled maintenance.

You are responsible for presentingyour vehicle to a Buick dealerselling your vehicle line as soon asa problem exists. The warranted

repairs should be completed in areasonable amount of time, not toexceed 30 days.

As the vehicle owner, you shouldalso be aware that Buick may denywarranty coverage if your vehicle ora part has failed due to abuse,neglect, improper or insufficientmaintenance, or modifications notapproved by Buick.

If you have any questions regardingyour rights and responsibilitiesunder these warranties, you shouldcontact the Customer AssistanceCenter at 1-800-222-1020 or, inCalifornia, write to:

State of California Air ResourcesBoardMobile Source Operations DivisionP.O. Box 8001El Monte, CA 91731-2990


20 Emission Warranty Parts List

The emission parts listed here arecovered under the Emission ControlSystem Warranty. The terms areexplained in the Emission ControlSystems Warranty 0 16 under“Federal Emission Control SystemWarranty” and the “CaliforniaEmission Control System Warranty.”

Important: Certain parts may becovered beyond these warranties ifshown with asterisk(s) as follows:

. (*) 7 years/70,000 miles,whichever comes first, CaliforniaEmission Control SystemWarranty coverage.

. (**) 8 years/80,000 miles,whichever comes first, FederalEmission Control SystemWarranty coverage. (Alsoapplies to California certifiedlight duty and medium dutyvehicles.)

All listed parts 15 years/150,000 miles, whichever comesfirst, on California PZEV (NU6)vehicles registered in a PZEV stateexcept Hybrid batteries and Hybrid

A/C compressors, which arecovered for 10 years/150,000 miles,whichever comes first.

Powertrain Control System

Accelerator Pedal Position Sensor

Camshaft Position Actuator *

Camshaft Position Actuator Valve

Coolant Sensor

Data Link Connector

Engine Control Module (ECM) **

Engine Coolant Temperature Sensor

Flex Fuel Sensor

Fuel Control Module **

Humidity Sensor

Intake Air Temperature Sensor

Malfunction Indicator Lamp

Manifold Absolute Pressure Sensor

Mass Air Flow Sensor

Oil Pressure Sensor

Outside Air Temperature Sensor

Oxygen Sensor(s)

Powertrain Control Module (PCM) **

Thermostat

Throttle Position Sensor

Vehicle Control Module (VCM) **

Vehicle Speed Sensor

Ignition System

Camshaft Position Sensor(s)

Crankshaft Position Sensor(s)

Glow Plug(s) (Diesel)

Glow Plug Controller (Diesel)

Ignition Coil(s)

Ignition Control Module

Knock Sensor

Spark Plug Wires

Spark Plugs

Transmission Controls andTorque Management

Clutch Solenoids and Switches

Control Solenoids and PressureSwitches

Internal Mode Switch

Park/Neutral Switch

Transmission Control Module **


Emission Warranty Parts List 21

Transmission Fluid TemperatureSensor

Transmission Speed Sensors

Electronic Transmission RangeSelector

Chassis Control Module (CHCM) **

Fuel Management System

AFM Exhaust Valves and Controller

Diesel Fuel Injection Pump *

Diesel Direct Fuel Injector and Rail *

HD Duramax Fuel PressureRegulator *

HD Duramax Fuel Pipes *

Fuel Injector

Fuel Pressure Regulator

Fuel Pressure Sensor

Fuel Pump Power Module

Fuel Rail Assembly

Fuel Tank Fuel Pump

Fuel Temperature Sensor

High Pressure Fuel Pump (SIDI)

Air Management System

Active Aero Shutters and Controller

Air Cleaner

Air Intake Ducts

Charge Air Cooler *

Charge Air Cooler Control

Idle Air Control Valve

Idle Speed Control Motor

Intake Air Heater

Intake Manifold (* for diesel only)

Intake Manifold Gasket

Intake Manifold Tuning Valve

Supercharger *

Throttle Body

Turbocharger *

Turbocharger Pressure Sensor

Turbocharger Vane PositionSensor *

Turbocharger Vane PositionSolenoid *

Secondary Air Injection System

Air Pump and Check Valves

Catalytic Converter System

Catalytic Converter(s) * **

Diesel Exhaust Temperature andPressure Sensors

Diesel Exhaust (DPF) Indirect FuelInjector

Diesel Exhaust Emission ReductionFluid Injector

Diesel Exhaust Emission ReductionFluid Tank

Diesel Exhaust NOx Sensors

Diesel Particulate Filter (DPF) *

Diesel Particulate Matter Sensor

Exhaust Manifold

Exhaust Manifold Gasket

Positive Crankcase Ventilation(PCV) System

Oil Filler Cap

PCV Filter

PCV Oil Separator

PCV Valve



Exhaust Gas Recirculation (EGR)System

EGR Feed and Delivery Pipes

EGR Temperatuer Sensor

EGR Valve

EGR Valve Cooler *

Evaporative Emission ControlSystem (Gasoline Engines)

Canister

Canister Solenoids and Valves

Fuel Feed and Return Pipes andHoses

Fuel Filler Cap

Fuel Level Sensor

Fuel Limiter Vent Valve

Fuel Tank(s) *

Fuel Tank Filler Pipe (with restrictor)

Fuel Tank Vacuum or PressureSensor

Start/Stop System

Auxiliary Battery or Ultra Capacitor

Battery Isolator

Battery Control Module

DC Voltage Bidirectional Converter

Transmission Fluid Accumulator andSolenoid

Hybrid

ACCM Hood Switch

Auxiliary Transmission Fluid Pump

Battery Control Module **

Battery Cooling Circuit

Battery Pack Current Sensor

Brake Pedal Travel Sensor

Charge Port

Charge Port Switches and Sensors

Drive Motor/Generator ControlModule **

Drive Motors and Resolvers *

Eboost Brake Control Module **

Electro-Hydraulic Brake ControlModule **

Energy Storage Control Module **

Fuel Fill Door Sensors

High Voltage Battery Contactor

Hybrid Batteries *

Hybrid Battery Temperature andVoltage Sensors

Hybrid EVAP Canister Assembly

Hybrid RESS Thermal Management:Air and Coolant TemperatureSensorsBattery Coolant PumpBattery High Voltage HeaterBattery Temperature SensorsE-compressor * **Power ElectronicsCoolant PumpPort ValvesRfg. Temperature and PressureSensors

Internal Mode Switch (IMS)

Onboard Charger * **

SGCM Coolant Circuit (fan,relay, pump)

Starter Generator *

Starter Generator Control Module **

Starter Generator Drive Belt

Traction Power InverterModule (TPIM) **

Vehicle Interface Control Module **

Wheel Speed Sensor



Miscellaneous Items Used withAbove Components and CertainTires are Covered

Belts

Boots

Clamps

Connectors

Ducts

Fittings

Gaskets

Grommets

Hoses

Housings

Mounting Hardware

Pipes

Pulleys

Sealing Devices

Springs

Tubes

Wiring and Relays

High Voltage Wiring

Tires (Heavy Duty Applications only2 yr/24,000 mile Federal EmissionDefect Warranty)

Parts specified in your maintenanceschedule that require scheduledreplacement are covered up to theirfirst replacement interval or theapplicable emission warrantycoverage period, whichever comesfirst. If failure of one of these partsresults in failure of another part,both will be covered under theEmission Control System Warranty.

For detailed information concerningspecific parts covered by theseemission control system warranties,ask your dealer.

Replacement Parts

The emission control systems ofyour vehicle were designed, built,and tested using genuine GM parts*and the vehicle is certified as beingin conformity with applicable federaland California emissionrequirements. Accordingly, it isrecommended that anyreplacement parts used for

maintenance or for the repair ofemission control systems be new,genuine GM parts.

The warranty obligations are notdependent upon the use of anyparticular brand of replacementparts. The owner may elect to usenon-genuine GM parts forreplacement purposes. Use ofreplacement parts which are not ofequivalent quality may impair theeffectiveness of emission controlsystems.

If other than new, genuine GM partsare used for maintenancereplacements or for the repair ofparts affecting emission control, theowner should assure himself/herselfthat such parts are warranted bytheir manufacturer to be equivalentto genuine GM parts in performanceand durability.

* “Genuine GM parts,” when used inconnection with GM vehicles,means parts manufactured by or forGM, designed for use on GMvehicles, and distributed by anydivision or subsidiary of GM.



Maintenance and Repairs

Maintenance and repairs can beperformed by any qualified serviceoutlet; however, warranty repairsmust be performed by an authorizeddealer except in a situation wherethe vehicle owner is significantlyinconvenienced and a warrantedpart or a warranty station is notreasonably available to the vehicleowner.

In a situation where the vehicleowner is significantlyinconvenienced, and an authorizeddealer is not reasonably available,repairs may be performed at anyavailable service establishment orby the owner, using anyreplacement part. Buick willconsider reimbursement for theexpense incurred, includingdiagnosis, not to exceed themanufacturer's suggested retailprice for all warranted partsreplaced and labor charges basedon Buick's recommended timeallowance for the warranty repairand the geographically appropriatelabor rate. A part not being availablewithin 10 days or a repair not being

completed within 30 daysconstitutes a significantinconvenience. Retain receipts andfailed parts in order to receivecompensation for warranty repairsreimbursable due to thesesituations.

If you are in a situation where youare significantly inconvenienced andit is necessary to have repairsperformed by other than a Buickdealer and you believe the repairsare covered by emission warranties,take the replaced parts and yourreceipt to a Buick dealer forreimbursement consideration. Thisapplies to both the FederalEmission Defect Warranty andFederal Emission PerformanceWarranty.

Receipts and records covering theperformance of regular maintenanceor other repairs (such as thoseoutlined earlier) should be retainedin the event questions ariseconcerning maintenance. Thesereceipts and records should betransferred to each subsequentowner. GM will not deny warrantycoverage solely on the absence of

maintenance records. However, GMmay deny a warranty claim if afailure to perform scheduledmaintenance resulted in the failureof a warranty part.

Claims Procedure

As with the other warrantiescovered in this booklet, take yourvehicle to any authorized Buickdealer facility to obtain serviceunder the emission warranty. Thisshould be done as soon as possibleafter failing an EPA-approved I/Mtest or a California smog check test,or at any time you suspect a defectin a part.

Those repairs qualifying under thewarranty will be performed by anyBuick dealer at no charge. Repairswhich do not qualify will be chargedto you. You will be notified as towhether or not the repair qualifiesunder the warranty within areasonable time, not to exceed30 days after receipt of the vehicleby the dealer, or within the timeperiod required by local or state law.



The only exceptions would be if yourequest or agree to an extension,or if a delay results from eventsbeyond the control of your dealer orGM. If you are not so notified, GMwill provide any required repairs atno charge.

In the event a warranty matter is nothandled to your satisfaction, refer tothe Customer SatisfactionProcedure 0 26.

For further information or to reportviolations of the Emission ControlSystem Warranty, you may contactthe EPA at:

U.S. Environmental ProtectionAgencyOffice of Transportation and AirQualityCompliance Division, Light-DutyVehicle GroupAttn: Warranty Complaints2000 Traverwood DriveAnn Arbor, MI 48105

Email: [email protected]

For a vehicle subject to theCalifornia Exhaust EmissionStandards, you may contact the:

State of California Air ResourcesBoardMobile Source Operations DivisionP.O. Box 8001El Monte, CA 91731-2990


26 Customer Satisfaction Procedure

Your satisfaction and goodwill areimportant to your dealer and toBuick. Normally, any concerns withthe sales transaction or theoperation of your vehicle will beresolved by your dealer's sales orservice departments. Sometimes,however, despite the best intentionsof all concerned, misunderstandingscan occur. If your concern has notbeen resolved to your satisfaction,the following steps should be taken:

STEP ONE : Discuss yourconcern with a member of dealermanagement. Normally, concernscan be quickly resolved at that level.If the matter has already beenreviewed with the sales, service,or parts manager, contact theowner of the dealer facility or thegeneral manager.

STEP TWO : If after contacting amember of dealer management, itappears your concern cannot beresolved by the dealer withoutfurther help contact the BuickCustomer Assistance Center bycalling 1-800-521-7300. In Canada,

contact GM of Canada Care CentreOffice by calling 1-800-263-3777:English, or 1-800-263-7854: French.

We encourage you to call thetoll-free number in order to giveyour inquiry prompt attention.Have the following informationavailable to give the CustomerAssistance Representative:

. The Vehicle IdentificationNumber (VIN). This is availablefrom the vehicle registration ortitle, or the plate above the top ofthe instrument panel on thedriver side, and visible throughthe windshield.

. The dealer name and location

. The vehicle delivery date andpresent mileage

When contacting Buick, rememberthat your concern will likely beresolved at a dealer's facility. That iswhy we suggest you followStep One first if you have aconcern.

STEP THREE : Both GM and yourBuick dealer are committed tomaking sure you are completelysatisfied with your new vehicle.However, if you continue to remainunsatisfied after following theprocedure outlined in Steps Oneand Two, you can file with the BetterBusiness Bureau (BBB) Auto LineProgram to enforce any additionalrights you may have.

The BBB Auto Line Program is anout of court program administeredby the Council of Better BusinessBureaus to settle automotivedisputes regarding vehicle repairs orthe interpretation of the New VehicleLimited Warranty. Although you maybe required to resort to this informaldispute resolution program prior tofiling a court action, use of theprogram is free of charge and yourcase will generally be heard within40 days. If you do not agree withthe decision given in your case, youmay reject it and proceed with anyother venue for relief availableto you.


Customer Satisfaction Procedure 27

Contact the BBB Auto Line Programusing the toll-free telephone numberor write them at the followingaddress:

BBB Auto Line ProgramCouncil of Better Business Bureaus,Inc.3033 Wilson BoulevardSuite 600Arlington, VA 22201

Telephone: 1-800-955-5100http://www.bbb.org/council/programs-services/dispute-handling-and-resolution/bbb-auto-line

This program is available in all50 states and the District ofColumbia. Eligibility is limited byvehicle age, mileage, and otherfactors. GM reserves the right tochange eligibility limitations and/orto discontinue its participation in thisprogram.


28 State Warranty Enforcement Laws

Laws in many states permit ownersto obtain a replacement vehicle or arefund of the purchase price undercertain circumstances. Theprovisions of these laws vary fromstate to state. To the extent allowedby state law, GM requires that youfirst provide us with writtennotification of any service difficultyyou have experienced so that wehave an opportunity to make anyneeded repairs before you areeligible for the remedies provided bythese laws. The address for writtennotification, is in CustomerAssistance Offices 0 31.


Warranty Information for California Only 29

California Civil Code Section1793.2(d) requires that, if GM or itsrepresentatives are unable to repaira new motor vehicle to conform tothe vehicle's applicable expresswarranties after a reasonablenumber of attempts, GM shall eitherreplace the new motor vehicle orreimburse the buyer the amountpaid or payable by the buyer.California Civil Code Section1793.22(b) creates a presumptionthat GM has had a reasonablenumber of attempts to conform thevehicle to its applicable expresswarranties if, within 18 months fromdelivery to the buyer or 18,000 mileson the vehicle's odometer,whichever occurs first, one or moreof the following occurs:

. The same nonconformity resultsin a condition that is likely tocause death or serious bodilyinjury if the vehicle is drivenAND the nonconformity hasbeen subject to repair two ormore times by GM or its agentsAND the buyer or lessee has

directly notified GM of the needfor the repair of thenonconformity.

. The same nonconformity hasbeen subject to repair four ormore times by GM or its agentsAND the buyer has notified GMof the need for the repair of thenonconformity.

. The vehicle is out of service byreason of repair nonconformitiesby GM or its agents for acumulative total of more than30 calendar days after deliveryof the vehicle to the buyer.

NOTICE TO GENERAL MOTORSAS REQUIRED ABOVE SHALL BESENT TO THE FOLLOWINGADDRESS:

General Motors LLCP.O. Box 33170Detroit , MI 48232-5170

When you make an inquiry, you willneed to give the year, model, andmileage of your vehicle andyour VIN.


30 Special Coverage Adjustment Programs Beyond the Warranty Period

Buick is proud of the protectionafforded by its warranty coverages.In order to achieve maximumcustomer satisfaction, there may betimes when Buick will establish aspecial coverage adjustmentprogram to pay all or part of the costof certain repairs not covered by thewarranty or to reimburse certainrepair expenses you may haveincurred. Check with your Buickdealer or call the Buick CustomerAssistance Center to determinewhether any special coverageadjustment program is applicable toyour vehicle.

When you make an inquiry, you willneed to give the year, model, andmileage of your vehicle andyour VIN.


Customer Assistance Offices 31

Buick encourages customers to callthe toll-free telephone number forassistance. However, if you wish towrite or e-mail Buick, refer to theaddress below.

United States

Buick Customer Assistance CenterP.O. Box 33136Detroit, MI 48232-5136www.Buick.com

1-800-521-73001-800-832-8425 (For TextTelephone devices (TTYs))Roadside Assistance:1-800-252-1112

From Puerto Rico:

1-800-496-9992 (English)1-800-496-9993 (Spanish)

From U.S. Virgin Islands:

1-800-496-9994

Canada

Customer Care Centre,CA1-163-005General Motors of CanadaCompany1908 Colonel Sam DriveOshawa, Ontario L1H 8P7www.gm.ca

1-800-263-3777 (English)1-800-263-7854 (French)1-800-263-3830 (For TextTelephone devices (TTYs))Roadside Assistance:1-800-268-6800


32 Customer Assistance for Text Telephone (TTY) Users

To assist customers who are deaf orhard of hearing and who use TextTelephones (TTYs), Buick has TTYequipment available at its CustomerAssistance Center and RoadsideAssistance Center.

The TTY for the Buick CustomerAssistance Center is:

1-800-832-8425 in the United States1-800-263-3830 in Canada

The TTY for the Buick RoadsideAssistance Center is:

1-888-889-2438 in the U.S.


Roadside Assistance Program 33

Buick is proud to offer the response,security, and convenience of Buick's24-Hour Roadside AssistanceProgram for a period of 6 years or70,000 miles, whichever comes first.Consult your dealer or refer to theowner manual for details. The BuickRoadside Assistance Center can bereached by calling 1-800-252-1112.

Roadside Assistance is not part ofor included in the coverage providedby the New Vehicle LimitedWarranty. General Motors andGeneral Motors of CanadaCompany reserve the right to makeany changes or discontinue theRoadside Assistance Program atany time without notification.


34 Courtesy Transportation Program

If your vehicle requires warrantyrepairs during the 6 year/70,000mileLimited Powertrain Warranty,alternate transportation and/orreimbursement of certaintransportation expenses may beavailable under the CourtesyTransportation Program. Severaltransportation options are available.Consult your dealer or refer to theowner manual for details.

Courtesy Transportation is not partof or included in the coverageprovided by the New Vehicle LimitedWarranty. General Motors andGeneral Motors of CanadaCompany reserve the right to makeany changes or discontinue theCourtesy Transportation Program atany time without notification.


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Owner Assistance Information - Buick...Buick Limited Warranty and Owner Assistance Information...

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