John Peebles, LITE 2016

Creating the Ultimate Human

Organisation

Building Great Products

@johnjpeebles#LITE2016


We Had a Problem


Fast Growth + High Churn+ Difficult Product+ Botched Release + Technical Debt


HIGH CHURN


”You want a churn rate that is as low as

possible"


“Great Problem to Have”


Attrition Slide

April May August September October NovemberDecember January February March April May

-2.0

0.0

2.0

4.0

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16.0

Attrition by Revenue (%)


Common Prescriptions1. Simplify the Product2. Improve the Product3. A/B Testing4. More Feedback5. Better User Stories


Fix Your Product


The Secret of The World’s Best Products


Make Your Customers Successful


What is Our Product?


Training Management Software


Make Customers SuccessfulMake Our Team SuccessfulMake Our Investors Successful


Make People Successful


Our Product is People


I Have A Dream

Administrate

Our Dream

Build the Ultimate Human Organisation


How?


What We Changed


Communication


Trust & Transparency


Listened


Recruited


Invested


What Happened?


Negative ChurnOur Team Delivered

“We Believe in Administrate”


We Built Our Team


I Believe


Our Product is Our People


Our Product is Human


HUMAN


Thanks!

John Peebles, LITE 2016

Software

Transcript of John Peebles, LITE 2016