Zions Bank Corporation

Bilingual Call Center Service Representative - Salt Lake City, Utah(

Job Number: 028385)Description We are enthusiastic, innovative, and committed to success for our customers, shareholders, and each other. We are personally responsible and focused on achieving amazing results every day! If this sounds like who you are or who you want to become, the Call Center Customer Service Representative position could be for you! We are currently recruiting qualified applicants for our CSR training classes. During the initial new hire paid training,  the hours are Monday-Friday, 9:30 am – 6:00 pm. Following the  training period, new CSRs will be assigned an 8-hour shift which could end as late as 8:00 pm with rotating Saturdays.   New CSRs meeting eligibility requirements will have the opportunity to work from home following 6 months of employment! This position includes the following responsibilities: 

Responsible for handling customer service inquires and problems via telephone for various banking departments and affiliates.

Assist customers with questions regarding checking & savings accounts, loans, bank cards or other banking needs.

Interacts with other departments, clients and prospective clients. Maintains documentation and records of customer inquires, complaints and services implemented. Responsible to promote banking products and/or services. May assess needs and suggest/promote alternative products or services.

Qualifications 

Requires High School diploma or equivalent. Call center, customer service or other directly related experience a plus Knowledge of banking and financial services a plus. Must have solid customer service and problem resolution skills. Ability to complete contact center training modules. Requires good keyboarding and communication skills, both verbal and written. Ability to learn a variety of products and services for affiliate banks and departments. Requires good follow-through. Knowledge of various computer software including spreadsheets and word processing. Ability to promote and explain financial products and services. Bilingual Spanish speaker.

We Offer:

Work from Home opportunity Competitive Pay Casual Dress Code Medical Benefits & 401k Paid Training, Vacation & Holidays Sales Bonuses & Monthly Incentives

Saturday & Evening Differentials

Business Systems Analyst(

Job Number: 029257)Description The Business Systems Analyst will be responsible for analysis of vendor and operational performance data in support operational process improvement initiatives. The position will be responsible for review, evaluation and administration of vendor expenditures, including reconciliation of vendor expenses against the contracts, vendor expense trending and variance analysis. The Analyst will interpret performance trends, identify root causes behind the trends, and then contribute to the development of vendor performance improvement efforts. This position also works in close collaboration with the operations team to assess processes that have an impact on customer satisfaction scores or other key metrics and on the design and implementation of initiatives to improve those scores. The position will be responsible for promoting the operational improvement and value creation programs within the operations areas. Qualifications 

Bachelor’s in Business, Finance, Information Systems or related field Strong analytical skills Self-directed and highly adaptable to change Strong problem solving & root cause analysis skills Able to explore & evaluate broad solution sets and provide objective data-driven recommendations Requires strong organizational and interpersonal skills with the ability to work with management, peers, and external vendors. Strong presentation and communication skills, both written and verbal

Strong ability to take ownership of issues through resolution including close coordination with vendors and internal partners

Item Processing Specialist - 30 hours a week from 2:30pm to 8:30pm Mon-Fri(

Job Number: 029066)Description Come work for an amazing organization!  Are you looking for 30 hours a week in the afternoon? Are you super fast at 10 key?  Zions Bancorporation is now accepting resumes for our Item Processing Specialist in our Bank card Operations Team.  This position is located in West Valley, Utah.  The ideal candidate for this position will be responsible for a variety of duties which may include one or more of the following;

Provide daily assistance and diversified operational support to branches and departments throughout the corporation. Duties include, but are not limited to: GL reconciliation, daily exception processing of rejected items, branch cash and

teller difference research, and general operational support for the corporation. 

 Qualifications 

Requires High School diploma or equivalent and some office, clerical, item processing, banking or other related experience.

Basic knowledge of 10 key( 10,000 per hour) data entry, balancing principles, pc's and customer service skills.

Limited use and/or application of basic principles, theories, and concepts.

Loan Adjuster (Job Number: 026675)

Description 

Work Schedule:  Monday to Friday, 10:30 am to 7:00 pm Zions Bancorporation is now accepting resumes for our Loan Adjuster position located in West Valley City, UT.  The ideal candidate will have the skills and experience necessary to: 

Contact customers via telephone to inform them of delinquency, to determine reason(s) for it, and to obtain commitment to pay, negotiate payment in full or payment arrangements

Update customers accounts on a computer system Adhere to established guidelines when determining appropriate collection remedy Develop and work through repayment schedules with various alternatives, in addition to explaining consequences of

delinquency, to customer in the attempt of obtaining payments Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations Adhere to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal May also be considered a field collection job Perform other duties as assigned

Qualifications 

Requires a High School diploma or equivalent Some experience in collections, customer service, preferably in banking or finance or other directly years related

experience Basic knowledge of consumer and small business loans, credit cards, overdrafts and collection processes Must have excellent customer service skills Solid verbal communication skills, effective telephone techniques and the ability to be firm, direct, and concise, while

maintaining a professional manner at all times Ability and skills to effectively deal with borrowers, attorneys, and third parties while remaining professional at all times to

cure a past due account Solid follow-up and negotiation skills Ability to work independently, prioritize and organize work Basic knowledge of regulatory requirements

Solid math, reading and writing competencies, reasoning and PC skills (i.e. excel, word, etc)

Auditor (Job Number: 028867)

Description We are seeking a candidate that has career aspirations of building a long term career within our company.  The ideal candidate will have high growth potential demonstrated through increasingly challenging leadership assignments over the last 4 to 6 years either in

a professional or academic setting.    He or she will strengthen his or her ability to discern important risks, to influence the bank's response to risk, and deepen his or her knowledge of the bank's products and services.  The Auditor evaluates risks related to critical business objectives and performs tests of management's key controls. Additionally he or she:

Manages the execution of risk based audit activities. Consults with mid-level management on risk mitigation strategies and identifying control solutions. Develops risk based audit strategies and programs in collaboration with department subject matter experts. Follows up on outstanding audit issues and escalates emerging concerns. May act as the project lead on audits; including defining objectives, executing audit planning and fieldwork, managing the

budget, and reporting in compliance with the department's methodology. Completes audit work papers for compliance with department policy and IIA standards. Prepares communication that is complete and comprehensive, containing the critical information that others need;

including audit reports and management memos. Develops data analysis and continuous auditing strategies. Effectively presents conclusions written and verbally to senior management with the risk perspective of the Audit

Committee.   

Qualifications 

Bachelor's degree in economics, business, mathematics, finance, or accounting. A combination of education and experience may meet requirements.

4 years of financial industry or internal audit experience (additional education may be substituted). Demonstrates effectiveness in working as team member and engaging the diverse strengths of colleagues. Searches and recognizes symptoms that indicate problems, accurately differentiates the problems from the symptoms. Immediately recognizes when new information or concepts are relevant, understands the implications, and appropriately

incorporates all new inputs into current thinking. Encourages others to examine current problems and processes, and to look at them in new ways that might lead to

significant improvements. Generates innovative ideas, solutions, and new perspectives in reaction to issues; is open to challenging current

processes and procedures. Manages multiple priorities and competing demands calmly and effectively, addresses obstacles that prevent the work

from moving forward. Establishes key relationships with people outside of department; works to maintain a professional relationship event in

difficult and heated discussions. Creates documents that are thorough and complete; expresses oneself effectively in one on one communications. Up to 20% travel expected.

 Preferred Requirements

Advanced Degree in Finance or Economics Data analysis and ACL experience Experience in financial quantitative analytics.

Certification (CPA, CFA, CIA).

Underwriter (Job Number: 029175)

Description Come work for a great organization.  We are growing!   Zions Bancorporation is now accepting resumes for our Underwriter position.  This position is located in  West Valley, UT. 

The ideal candidate for this position will be responsible for evaluating, analyzing and forming opinions for the approving or denying of business banking and/or commercial loan applications according to business unit standards.

Gathers information as necessary to make sound decisions. Ensures credit requests are processed in accordance with bank policy. Responds to internal and external customer inquiries. Performs other duties as necessary to support the goals and objectives of the department and business unit. Recommends exceptions based on findings. May have authority to approve loans beyond the organizations guidelines.

Qualifications 

Requires a Bachelor's in Finance, Business, Accounting or a related field and some credit, spread analysis, lending, underwriting concepts, practices and procedures or other directly related experience.

A combination of education and experience may meet qualifications. Basic knowledge of credit, spread analysis, lending, underwriting concepts, practices and procedures.

Ability to analyze and research financial statements, credit reports, debt ratios and loan to value information. Ability to make sound decisions. Must have good customer relations and communication skills. Must be accurate with strong attention to detail.

Working knowledge of a various related software applications, including spreadsheets, word processing, etc.

Bank Card Operations- Fraud (Job Number: 029204)

Description Come join our Bank Card Fraud department! Zions Bancorporation is now accepting applications. This position is located in West Valley, UT. 

The applicant will be responsible for working key tasks to support the functionality of the team. Tasks include handling aspects of the Visa and MasterCard Chargeback process; assisting with distribution of chargeback

credits/debits; distributing all incoming Visa/MasterCard correspondence; and scanning outgoing chargeback documentation.

Candidate will also assist with research, reporting and other tasks as needed within the department. Ideal candidate will have experience with Visa/MasterCard Chargebacks, FDR, Ease, Excel, and general accounting.

Qualifications 

Requires High School diploma or equivalent and some experience with bank/credit cards operations and processing or other directly related experience. A combination of education and experience.

 Basic knowledge of various types of various types of bank/credit card operations processes and procedures, including issuing and reissuing cards.

Must have good customer service and communication skills, both verbal and written. Ability to research and solve issues. Good decision making, problem solving and analytical skills. Strong attention to quality/detail.

Working knowledge of various pc software; including Microsoft products.