Jeffery L. Quarles MRC, LICDC
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Transcript of Jeffery L. Quarles MRC, LICDC
Jeffery L. Quarles MRC, LICDC
Using Program Using Program Outcomes to Manage Outcomes to Manage
Performance Performance ImprovementImprovement
Using Program Using Program Outcomes to Manage Outcomes to Manage
Performance Performance ImprovementImprovement
Outcomes management requirements Outcomes management requirements in Grant and Per Diem Programsin Grant and Per Diem Programs
Jeffery L. Quarles MRC, LICDC
Performance Improvement
• Organizations must constantly monitor and assess its performance against some established goals/objectives.
• Only by setting specific measurable objectives and tracking performance can an organization gauge the degree to which it is successfully meeting its desired outcomes.
Jeffery L. Quarles MRC, LICDC
Performance Improvement
• Regular monitoring and analysis of performance positions an organization to develop and implement performance improvement.
Jeffery L. Quarles MRC, LICDC
Practical example• We will be using
performance improvement requirements with GPD as an example for this discussion.
Jeffery L. Quarles MRC, LICDC
Background-Grant Application
• All GPD Applicants agreed to develop supportive housing and/or supportive services that help homeless veterans achieve 3 broad program goals;– Achieve residential stability– Increase skill level and/or income– Obtain greater self-determination
Jeffery L. Quarles MRC, LICDC
Residential Stability• Access to and length
of stay in, stable affordable housing.
• Also addresses problems that led to homelessness;– Mental Illness– Substance Abuse– Physical Disabilities– Unemployment
Jeffery L. Quarles MRC, LICDC
Increased Skill or Income
• Resources needed to enable persons to live as self sufficiently as possible.– Employment– Higher paying job– Education– Entitlement benefits
Jeffery L. Quarles MRC, LICDC
Greater Self-Determination
• Increase in the influence that persons have over their lives.– Development of their
own supportive and housing services plan
– Participation in resident advisory meeting
– Employment– Volunteering
Jeffery L. Quarles MRC, LICDC
Measurable Objectives• All GPD awardees were required to
develop measurable objectives to “assess the program’s success” for each of the overall program goals.– Evaluate the objectives on an ongoing basis.
• Make program modifications if necessary to “fully realize its objectives”.
Jeffery L. Quarles MRC, LICDC
Reporting Requirements
• “The recipient will provide evidence of this ongoing assessment to VA at such time as are deemed necessary, but as a minimum, once annually in the form of a report that addresses the recipient’s ability to meet the goals, objectives, measures and special needs as set for the in the recipient’s grant proposal.” (38 CFR 61.80(14)(c))
Jeffery L. Quarles MRC, LICDC
Reporting Requirements
• GPD Liaison documented review of objectives during initial inspection.
• Liaison discussion with GPD organization quarterly.
• Annual report and discussion of objectives as part of annual re-inspection.
Jeffery L. Quarles MRC, LICDC
Reporting Requirements-FAQ’S
• What data will we review during the initial inspection the program has not started?– The liaison will review;
• Objectives stated in grant• Plans for data source, who collects, who included
in data• Plans for quarterly reviews• Annual re-inspection process
Jeffery L. Quarles MRC, LICDC
Reporting Requirements-FAQ’S
• What will we discuss with the liaison during the quarterly reviews?– Actual outcomes on
all the objectives stated in the grant.
– Discuss opportunities for improvement
Jeffery L. Quarles MRC, LICDC
Reporting Requirements-FAQ’S
• What is the format for annual report?– Any acceptable
business format.
• How is the data documented in the re-inspection?
Jeffery L. Quarles MRC, LICDC
Jeffery L. Quarles MRC, LICDC
Jeffery L. Quarles MRC, LICDC
Jeffery L. Quarles MRC, LICDC
Reporting Requirements-FAQ’S
• Can I change our objectives?– Yes, any change
in your objectives requires a written requested Change of Scope to the GPD Office.
Jeffery L. Quarles MRC, LICDC
How can our organization use this
information?• Improve services- look for trends,
analyze info and develop solutions, follow up on results.
• Determine resource allocation• Demonstrate ability when seeking other
grants.• Use information to market your program • Recognize staff accomplishments• Determine staff training needs
Jeffery L. Quarles MRC, LICDC
Program Objectives Final Thoughts
• Measurable objectives are your program’s outcomes that define success…– The measurable effects of the services
received.
• How you define “quality outcomes", is really based on customer (veteran) and stakeholder (VA, the Board of Directors, local community) expectations.