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JDM Pro Maintenance and Support Procedures

On This Page

Software Launch and Exit Behavior

Maintenance Processes

Starting and Stopping JDM Pro

JDM Log Retrieval

Performing Backup and Recovery

Failover

Tier III Contact Information

JDM Pro Technical Support

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This section provides backup and recovery procedures and general maintenance processes.

Software Launch and Exit Behavior

This section describes how to log in to and log out from JDM Pro.

To log in to JDM Pro

Open a browser window.

Navigate to .https://JDMP.Jeppesen.com

Enter your user name and password.

Click .Login

To log out from JDM Pro

Click the welcome message at the top right of the application.Click .Logout

Maintenance Processes

Critical items to monitor:

Disk space on denjdmp01

Memory usage on denjdmp01 and denjdmp03

Disk space where the Nuxeo documents are stored

All processes are running

Starting and Stopping JDM Pro

Start/Stop JDM Component Tomcat Instances

JDM Restart Procedure

JDM Failover Procedure

JDM Log Retrieval

Each of the JDM Tomcat components provide log reporting functionality which details events that occur within the JDM application and are

http://confluence.jeppesen.com/display/A/JDM+Pro+Technical+Supporthttps://jdmp.jeppesen.com/http://confluence.jeppesen.com/pages/viewpage.action?pageId=151682096http://confluence.jeppesen.com/display/A/JDM+Restart+Procedureshttp://confluence.jeppesen.com/display/A/JDM+Failover+Procedurehttp://confluence.jeppesen.com/display/A/JDM+Failover+Procedurehttp://confluence.jeppesen.com/display/A/JDM+Restart+Procedureshttp://confluence.jeppesen.com/pages/viewpage.action?pageId=151682096https://jdmp.jeppesen.com/http://confluence.jeppesen.com/display/A/JDM+Pro+Technical+Support

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routinely copied to the JDM Log Shipping server (denjdmtt1). The log information is often used to isolate and troubleshoot issues that occur wi

the JDM application at any given time. If the JDM application experiences an outage the JDM Log Shipping Server should be used as the stor

location for any T3 requested logs during or after an outage. The Tier 3 JDM team will access the JDM Log Shipping Server to access the logs

To obtain copies of requested logs files instructed by Tier III and download locally:

Create an SFTP connection to the appropriate JDM server to retrieve the specified log files. For log locations see JDM Log Locations

this page .JDM Pro Troubleshooting

Copy the log file(s) locally in preparation to copy it to the JDM Log Shipping Server.

Create an SFTP connection to the JDM Log Shipping Server denjdmtt1. Obtain the username and password information from the Pas. Once logged in, transfer the log file(s) from step 2 to the following directoryrd Manager /apps/prodlogs/OUTAGE_LOGS/YYYY-MM-

where YYYY-MM-DD is the outage date.

Performing Backup and Recovery

Backup and recovery procedures have not been identified at this time.

Failover

JDM Pro version 1.4 and later support cold failover. Cold failover of the production servers denjdmp01, denjdmp02, and denjdmp03, denjdmp

are supported by exact duplicates denjdmp05, denjdmp06, and denjdmp07 , denjdmp08.

The following Confluence pages contain more information about failover in JDM Pro.

JDM Pro Failover Processincludes the process for executing cold failover.

JDM Pro Failoverprovides more details about how failover is handled in JDM Pro.

Tier III Contact Information

DGNAUSATier3JDMPro@jeppesen.com

Cami Mueller (Project Manager)

Blackberry 720-903-5245

Home 303-384-3979

Gary Patton (Manager, Software Testing)(H) 303.683.8601

(C) 303.808.3301

(BB) 720.347.0188

Joe Chamberlain (Manager, Software Development Programs)

(H) 303-693-2478

(BB) 303-396-8306

http://confluence.jeppesen.com/display/A/JDM+Pro+Troubleshootinghttp://eagle:8088/web/tier-ii/password-manager#index.phphttp://eagle:8088/web/tier-ii/password-manager#index.phphttp://eagle:8088/web/tier-ii/password-manager#index.phphttp://eagle:8088/web/tier-ii/password-manager#index.phphttp://confluence.jeppesen.com/display/A/JDM+Pro+Troubleshooting