Jason Deines Boise State University October 2002 Introduction To Groupware

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Transcript of Jason Deines Boise State University October 2002 Introduction To Groupware

  • Slide 1
  • Jason Deines Boise State University October 2002 Introduction To Groupware
  • Slide 2
  • Objectives b What is Groupware b Why organizations use Groupware b Categories of Groupware b Barriers to Groupware b Getting Groupware to work in your organization
  • Slide 3
  • Three common definitions of Groupware b An intentional group process plus software to support it. Peter and Trudy Johnson-Lenz, 1978. b A co-evolving human tool. Doug Englebart, 1988. b Computer-mediated collaboration that increases the productivity or functionality of person-to-person processes. David Coleman, 1992.
  • Slide 4
  • Why organizations are using Groupware b Quality improvement b Better cost control b Increased productivity b Better customer service b Support for TQM b Allows for fewer meetings b Automating routine processes b Provide new services
  • Slide 5
  • Why organizations are using Groupware continued... b There are technological infrastructures available to support Groupware b Decreasing cost for purchasing the hardware and software b Downsizing is increasing the need for greater productivity b Well known companies are offering Groupware
  • Slide 6
  • Why organizations are using Groupware continued... b Increased competition b Increased complexity in products and business procedures
  • Slide 7
  • Five basic categories for Groupware product b Email/messaging b Group calendaring and scheduling b Conferencing products b Workflow tools b Group document handling
  • Slide 8
  • Email/messaging b The difference between email and messaging email is an application used to read and create electronic mail messagesemail is an application used to read and create electronic mail messages messaging is the electronic infrastructure upon which email resides. Messaging consists of two components:messaging is the electronic infrastructure upon which email resides. Messaging consists of two components: the user (front end) messaging services (back end)
  • Slide 9
  • Examples of email/messaging products available b cc:Mail {Lotus Development} b Microsoft Mail/Exchange b Intelligent Mail {Banyan} b MHS {Novell} b Time and Place/2 {IBM}
  • Slide 10
  • Group calendaring and scheduling b Helps organizations track and manage schedules of individuals within an organization b Assists in communication b Saves time b Lowers costs b Schedule across multiple time zones
  • Slide 11
  • Coleman, Khanna, Groupware Technology and Applications Prentice Hall, 1995 Real World Example b Scheduling scenario CE Software, Inc.CE Software, Inc. Marketing department The scheduling scenario: An emergency meeting was called, concerning cutting costs. The meeting needed to be held by the end of the day on Friday. The four managers needed for the meeting were spread out doing other projects at different locations.
  • Slide 12
  • Coleman, Khanna, Groupware Technology and Applications Prentice Hall, 1995 Real World Example Continued... b The biggest problem getting the managers together for an hour by the end of Fridaygetting the managers together for an hour by the end of Friday
  • Slide 13
  • Coleman, Khanna, Groupware Technology and Applications Prentice Hall, 1995 Real World Example Continued... b Without group calendaring and scheduling call the managers on the phonecall the managers on the phone leave messagesleave messages discovering the managers wont be back for some timediscovering the managers wont be back for some time email managers and wait for a responseemail managers and wait for a response frustration builds due to not being able to get a hold of the four managersfrustration builds due to not being able to get a hold of the four managers
  • Slide 14
  • Coleman, Khanna, Groupware Technology and Applications Prentice Hall, 1995 Real World Example Continued... b With group calendaring and scheduling open up the scheduling applicationopen up the scheduling application select the managers needed for the meetingselect the managers needed for the meeting do a free time searchdo a free time search schedule the meetingschedule the meeting leave a brief message describing the purpose of the meetingleave a brief message describing the purpose of the meeting
  • Slide 15
  • Conferencing/EMS (Electronic Meeting System) b Brings people together over large distances b Saves time b Lowers travel expenses b Increase productivity b Assists in increased involvement of employees
  • Slide 16
  • Conferencing/EMS continued... b What is EMS? EMS is typically a network of personal computers. One for each person involved in the meeting.EMS is typically a network of personal computers. One for each person involved in the meeting. Collection of computer based tools.Collection of computer based tools. Brainstorming tool idea organizer voting tools focus group discussion tools
  • Slide 17
  • Examples of conferencing products available b ShowMe 2.0 {Sun Solutions} b Lotus Notes {Lotus Development} b Oracle Office {Oracle Systems} b Team Talk {Trax Softworks} b The Meeting Room {Eden Systems}
  • Slide 18
  • Workflow b Workflow is the automation and management of business processes. b Workflow consists of: Tasks-collection of activitiesTasks-collection of activities PeoplePeople Tools-business applicationsTools-business applications DataData
  • Slide 19
  • Examples of workflow products available b Workflow Analyst {ATI} b Flowmark {IBM} b JetForm {JetForm Corp.} b Staffware for Windows {Staffware} b Formflow {Delrina Inc.}
  • Slide 20
  • Group document handling b With the use of document management systems, organizations can: manage large amounts of documentsmanage large amounts of documents share digital documents opposed to paper documentsshare digital documents opposed to paper documents allow group editingallow group editing maintains document databasesmaintains document databases links documents and peoplelinks documents and people
  • Slide 21
  • Examples of group document handling products available b Face-to-Face {Crosswise} b Workflo {FileNet} b Documentum {Documentum, Inc.} b MarkUp {Mainstay Software}