TLC Monthly Webinar for Tutor Coordinators

TLC Monthly Webinar for Tutor CoordinatorsJanuary 21, 201410:00am 11:00amTutor Retention and Motivation AgendaReview of use of webinar platformUpdatesTutor Retention and Motivation SharingNext webinarFebruary 18, 2013, 10:00 11:00 amTutor Recruitment and SelectionNavigation of GoToMeeting

Updates for Tutor CoordinatorsUpdatesTutor conference, March 16, 201465 registeredPlease continue to promote with tutorsTutor coordinators can now register

Registration linkpaacesite.org > Upcoming Events and Conferences > Read MoreTutor retention and motivationRetention and motivationhand-in-hand

I believe that a large contributor to our tutor retention has been our community building activities, from a tutor email list to coffee and snacks at the class space to our twice yearly celebrations for all students and tutors in the program. The end of year celebration includes small but appreciated tutor thank you gifts, but more importantly it includes recognitions of student gains for every adult learner and this most of all gives the tutors a sense that what they have done is noticed and valued.8Volunteer RetentionSuggestions from PeersHave a Senior Advisor tutor

9Volunteer RetentionSuggestions from PeersHave a Senior Advisor tutorSend thank you notes (weekly)Say Thank you and tell the tutors that their time and work is appreciated

10Volunteer RetentionSuggestions from PeersHave a Senior Advisor tutorSend thank you notes (weekly)Birthday, holiday cardshandwritten 'anniversary' card, commemorating their service with our agency.I've had tutors tell me my messy handwriting is more appreciated than the very professional certificates we also send out for anniversaries!

11Volunteer RetentionSuggestions from PeersHave a Senior Advisor tutorSend thank you notes (weekly)Birthday, holiday cardsOffer trainings every 2 weeks

12Volunteer RetentionSuggestions from PeersHave a Senior Advisor tutorSend thank you notes (weekly)Birthday, holiday cardsOffer trainings every 2 weeksFEED them

13Volunteer RetentionSuggestions from PeersHave a Senior Advisor tutorSend thank you notes (weekly)Birthday, holiday cardsOffer trainings every 2 weeksFEED themHave formal recognition ~ 2/yr

14Volunteer RetentionSuggestions from PeersHave a Senior Advisor tutorSend thank you notes (weekly)Birthday, holiday cardsOffer trainings every 2 weeksFEED themHave formal recognition ~ 2/yrInformal tutor get-togethers

15Volunteer RetentionSuggestions from PeersHave a Senior Advisor tutorSend thank you notes (weekly)Birthday, holiday cardsOffer trainings every 2 weeksFEED themHave formal recognition ~ 2/yrInformal tutor get-togethersTutor reunions

16Volunteer RetentionSuggestions from PeersHave a Senior Advisor tutorSend thank you notes (weekly)Birthday, holiday cardsOffer trainings every 2 weeksFEED themHave formal recognition ~ 2/yrInformal tutor get-togethersTutor reunionsHave staff person to organize/manage this! (Thats the only job (s)he has!)

17Volunteer RetentionSuggestions from PeersHave a Senior Advisor tutorSend thank you notes (weekly)Birthday, holiday cardsOffer trainings every 2 weeksFEED themHave formal recognition ~ 2/yrInformal tutor get-togethersTutor reunionsGive reminder calls for events, professional development, etc.Personalize my involvement with my tutors as much as possible ~ RELATIONSHIP!

18Volunteer RetentionSuggestions from PeersHave a Senior Advisor tutorSend thank you notes (weekly)Birthday, holiday cardsOffer trainings every 2 weeksFEED themHave formal recognition ~ 2/yrInformal tutor get-togethersTutor reunionsGive reminder calls for events, professional development, etc.Give shirts w/program logo

19Volunteer RetentionSuggestions from PeersRetentionMany appreciate the variety of tasks that we ask them to complete:Working individually with a student.Administrative work organizing our materials and books.Working with our case managers to help a student fill out job applications or finding resources, like assistance with housing, clothing, food, or furniture.Doing research for other resources for class such as good websites to practice computer skills.Checklist of availability/interests.

20Volunteer RetentionSuggestions from PeersRetentionMany appreciate the variety of tasks that we ask them to complete:Working individually with a student.Administrative work organizing our materials and books.Working with our case managers to help a student fill out job applications or finding resources, like assistance with housing, clothing, food, or furniture.Doing research for other resources for class such as good websites to practice computer skills.Checklist of availability/interests.

Tutor coordinator is available to answer questions and sometimes be a mediator between teacher and tutorBe available with suggestions of techniques that can be tried when working with learners21Volunteer RetentionSuggestions from PeersRetentionMany appreciate the variety of tasks that we ask them to complete:Working individually with a student.Administrative work organizing our materials and books.Working with our case managers to help a student fill out job applications or finding resources, like assistance with housing, clothing, food, or furniture.Doing research for other resources for class such as good websites to practice computer skills.Checklist of availability/interests.

Tutor coordinator is available to answer questions and sometimes be a mediator between teacher and tutorBe available with suggestions of techniques that can be tried when working with learners

Retention seems to be best when the reward suits the recipients personality and need for recognition. For instance, most volunteer tutors are satisfied with recognition in the quarterly newsletter or at the Celebration Event (via certificate).Some are just embarrassed at any such attention and are satisfied with a phone call or email from their coordinator.

22Volunteer RetentionSuggestions from PeersProvide resources and support

23Volunteer RetentionSuggestions from PeersProvide resources and supportShow and celebrate successes w/assessments

24Volunteer RetentionSuggestions from PeersProvide resources and supportShow and celebrate successes w/assessmentsLearner input meet their needs

25Volunteer RetentionSuggestions from PeersProvide resources and supportShow and celebrate successes w/assessmentsLearner input meet their needsRevisit goals

26Volunteer RetentionSuggestions from PeersProvide resources and supportShow and celebrate successes w/assessmentsLearner input meet their needsRevisit goalsCelebrate success

27Volunteer RetentionSuggestions from PeersTreat each volunteer professionally and with respect.

28Volunteer RetentionSuggestions from PeersTreat each volunteer professionally and with respect.Provide training, workshops, in-services.

29Volunteer RetentionSuggestions from PeersTreat each volunteer professionally and with respect.Provide training, workshops, in-services.Be specific about responsibilities.

30Volunteer RetentionSuggestions from PeersTreat each volunteer professionally and with respect.Provide training, workshops, in-services.Be specific about responsibilities.Explain their support system.

31Volunteer RetentionSuggestions from PeersTreat each volunteer professionally and with respect.Provide training, workshops, in-services.Be specific about responsibilities.Explain their support system.Listen to volunteers questions.

32Volunteer RetentionSuggestions from PeersTreat each volunteer professionally and with respect.Provide training, workshops, in-services.Be specific about responsibilities.Explain their support system.Listen to volunteers questions.Provide networking time.

33Volunteer RetentionSuggestions from PeersTreat each volunteer professionally and with respect.Provide training, workshops, in-services.Be specific about responsibilities.Explain their support system.Listen to volunteers questions.Provide networking time.Provide access to the appropriate materials they might need.

34Volunteer RetentionSuggestions from PeersTreat each volunteer professionally and with respect.Provide training, workshops, in-services.Be specific about responsibilities.Explain their support system.Listen to volunteers questions.Provide networking time.Provide access to the appropriate materials they might need Meet with volunteers on a regular basis.

35Volunteer RetentionSuggestions from PeersTreat each volunteer professionally and with respect.Provide training, workshops, in-services.Be specific about responsibilities.Explain their support system.Listen to volunteers questions.Provide networking time.Provide access to the appropriate materials they might need.Meet with volunteers on a regular basis.Have an end of the year recognition activity.

36Volunteer RetentionSuggestions from PeersTreat each volunteer professionally and with respect.Provide training, workshops, in-services.Be specific about responsibilities.Explain their support system.Listen to volunteers questions.Provide networking time.Provide access to the appropriate materials they might need Meet with volunteers on a regular basis.Have an end of the year recognition activity.Include volunteers in holiday activities.

37Volunteer RetentionSuggestions from PeersTreat each volunteer professionally and with respect.Provide training, workshops, in-services.Be specific about responsibilities.Explain their support system.Listen to volunteers questions.Provide networking time.Provide access to the appropriate materials they might need.Meet with volunteers on a regular basis.Have an end of the year recognition activity.Include volunteers in holiday activities.Nurture all volunteers and recognize their achievements.

38Volunteer RetentionSuggestions from PeersTreat each volunteer professionally and with respect.Provide training, workshops, in-services.Be specific about responsibilities.Explain their support system.Listen to volunteers questions.Provide networking time.Provide access to the appropriate materials they might need.Meet with volunteers on a regular basis.Have an end of the year recognition activity.Include volunteers in holiday activities.Nurture all volunteers and recognize their achievements.Never miss a chance to offer praise or thanks.

39How to Get the Best from Your Volunteer Work ForceCharity Villagehttps://charityvillage.com/Content.aspx?topic=how_to_get_the_best_from_your_volunteer_work_force How to Get the Best from Your Volunteer Work Force

Assign someone, either staff or volunteer, whose sole responsibility is making certain volunteers are properly and quickly thanked when the activity is over, or on a regular basis (less frequently than once per quarter).

41How to Get the Best from Your Volunteer Work Force

Assign someone, either staff or volunteer, whose sole responsibility is making certain volunteers are properly and quickly thanked when the activity is over, or on a regular basis (less frequently than once per quarter).

Make volunteers believe that your campaign is their campaign.

42How to Get the Best from Your Volunteer Work Force

Assign someone, either staff or volunteer, whose sole responsibility is making certain volunteers are properly and quickly thanked when the activity is over, or on a regular basis (less frequently than once per quarter).

Make volunteers believe that your campaign is their campaign.

Avoid comparing volunteers or teams with each other. Compare the results of volunteer effort against targets, not other volunteers.

43How to Get the Best from Your Volunteer Work Force

Assign someone, either staff or volunteer, whose sole responsibility is making certain volunteers are properly and quickly thanked when the activity is over, or on a regular basis (less frequently than once per quarter).

Make volunteers believe that your campaign is their campaign.

Avoid comparing volunteers or teams with each other. Compare the results of volunteer effort against targets, not other volunteers.

Be available, or see that someone is available, to give immediate attention to volunteer queries.

44How to Get the Best from Your Volunteer Work Force

Assign someone, either staff or volunteer, whose sole responsibility is making certain volunteers are properly and quickly thanked when the activity is over, or on a regular basis (less frequently than once per quarter).

Make volunteers believe that your campaign is their campaign.

Avoid comparing volunteers or teams with each other. Compare the results of volunteer effort against targets, not other volunteers.

Be available, or see that someone is available, to give immediate attention to volunteer queries.

Assign volunteers to work in areas in which they will look good.

45How to Get the Best from Your Volunteer Work Force

Assign someone, either staff or volunteer, whose sole responsibility is making certain volunteers are properly and quickly thanked when the activity is over, or on a regular basis (less frequently than once per quarter).

Make volunteers believe that your campaign is their campaign.

Avoid comparing volunteers or teams with each other. Compare the results of volunteer effort against targets, not other volunteers.

Be available, or see that someone is available, to give immediate attention to volunteer queries.

Assign volunteers to work in areas in which they will look good.

Organize volunteer events carefully. Be prepared prior to the arrival of the volunteers.

46How to Get the Best from Your Volunteer Work Force

Assign someone, either staff or volunteer, whose sole responsibility is making certain volunteers are properly and quickly thanked when the activity is over, or on a regular basis (less frequently than once per quarter).

Make volunteers believe that your campaign is their campaign.

Avoid comparing volunteers or teams with each other. Compare the results of volunteer effort against targets, not other volunteers.

Be available, or see that someone is available, to give immediate attention to volunteer queries.

Assign volunteers to work in areas in which they will look good.

Organize volunteer events carefully. Be prepared prior to the arrival of the volunteers.

All brainstorming and planning should be finished, and you should be ready to assign specific tasks. A well-organized program is more likely to attract repeat support.47Tutor Motivation (and/or Retention)From Veteran TCs to New TCs, 2012Build relationships with tutors and with community.From Veteran TCs to New TCs, 2012Build relationships with tutors and with community.Let volunteers know requirements right away- and ask Can you do this?From Veteran TCs to New TCs, 2012Build relationships with tutors and with community.Let volunteers know requirements right away- and ask Can you do this?Say thank you again and again and again, and in different ways.From Veteran TCs to New TCs, 2012Build relationships with tutors and with community.Let volunteers know requirements right away- and ask Can you do this?Say thank you again and again and again, and in different ways.Have a tutor coordinator (TC) with knowledge and experience that will market the program as a rewarding experience.From Veteran TCs to New TCs, 2012Build relationships with tutors and with community.Let volunteers know requirements right away- and ask Can you do this?Say thank you again and again and again, and in different ways.Have a tutor coordinator (TC) with knowledge and experience that will market the program as a rewarding experience.Make the expectations realistic and clear and inclusive.From Veteran TCs to New TCs, 2012Build relationships with tutors and with community.Let volunteers know requirements right away- and ask Can you do this?Say thank you again and again and again, and in different ways.Have a tutor coordinator (TC) with knowledge and experience that will market the program as a rewarding experience.Make the expectations realistic and clear and inclusive.Know how to make good matches.From Veteran TCs to New TCs, 2012Build relationships with tutors and with community.Let volunteers know requirements right away- and ask Can you do this?Say thank you again and again and again, and in different ways.Have a tutor coordinator (TC) with knowledge and experience that will market the program as a rewarding experience.Make the expectations realistic and clear and inclusive.Know how to make good matches.Know what resources are available.From Veteran TCs to New TCs, 2012Build relationships with tutors and with community.Let volunteers know requirements right away- and ask Can you do this?Say thank you again and again and again, and in different ways.Have a tutor coordinator (TC) with knowledge and experience that will market the program as a rewarding experience.Make the expectations realistic and clear and inclusive.Know how to make good matches.Know what resources are available.Make all policies clear.It is all about

57Relationships!!!!It is all about

SharingSharingEach webinar will allow some time for Tutor Coordinators to share a success or challenge of the month.What are your successes?What are your challenges?

What support can TLC provide you?

Upcoming Webinar TopicsFebruary ~ Tutor recruitment and selectionMarch ~ Tutor managementApril ~ Basic tutor trainingMay ~ Professional development for tutor coordinatorsJune ~ TBDList of tutor coordinator webinars can be found at TLCs website, tlcliteracy.org or more specifically, at this link.

Please share your requests with me, kim@tlcliteracy.org.

Thank you!For Your ReferenceTutor CoordinatorsThe following slides are for your reference and will be left in the monthly power points shared by Tutors of Literacy.Please let me, kim@tlcliteracy.org, know if there is something you would like to see added here.Guskey OverviewFive Levels of Professional Development Evaluation (adapted from Guskey, 2002)

For professional developers: 1) ensure teachers/tutors enjoy the experience 2) ensure teachers/tutors learn something 3) ensure supports for change/implementation are in place 4) ensure opportunities and awareness of how to use new knowledge and skills 5) see what the impact is on studentsJohnson, K.A. & Linden A.PD Evaluation for Minnesota64Tutor Coordinator Job Description and RolesTutor Coordinators provide training to volunteer adult education instructors AND associated learners support volunteer adult education instructors AND associated learners Duties include, but are not limited to, implementing effective processes for tutor screening making referrals to the case manager participating in orientationconducting training sessions assigning tutor-student pairs/groupssupporting tutor-student pairs/groupsproviding ongoing supervision of tutoring staffworking with the In-House PD Specialist to coordinate tutor professional developmentIndividual Tutor PD Plan aka Your Role as a TutorStatement for Initial Tutor Professional Development PlanAs a volunteer instructor, I will continually strive to identify and meet the needs of the learner(s) I tutor by learning about and applying new techniques during my instruction. To demonstrate the effectiveness of the tutoring sessions, I will document the instructional strategies I apply and how the learner is affected. Whenever possible, I will share my tutoring experiences with my peers so we can all learn and grow together.