Saturday, May 2 – 9:00AM to 2:00PM

Sunday, May 3 – 9:00AM to 2:00PM

Worker Schedule

Morning Shift 8:00am – 11:00am

Afternoon Shift 11:00am – 2:30pm

Please be sure to sign in and out.

We will be serving breakfast and lunch.

If you do eat breakfast or lunch PLEASE be sure to eat only one serving so that we have enough for everyone!

Greenhouse Customer Service

Receipt Writer

Receipt Checker

Car Loader

Greenhouse Manager

Cashier

Outside Customer Service

Greenhouse Customer ServiceGreenhouse Customer Service

Help customers select plants

Carry plant outs to purchasing area

Answer customer questions

Be POLITE at all times!

If you have a problem with a customer direct them to Mr. Yorke or one of the other adults

Greenhouse Customer ServiceGreenhouse Customer Service

Place empty trays by front door

Hand plants lists to customers as they enter

What to do during slow times?What to do during slow times?

Move plants forward on benches, re-space

Move baskets forward, be sure to place drip lines into the middle of each basket

Water dry plants

Groom plants

Pick up trash

Bring in more trays from the GOB

To be a good sales person you must:

1. Greet the customer when they arrive – say hello, ask them if you can help them find a certain kind of plant. (don’t hover around them however, if they don’t want your help, move on)

Example:

Salesperson: Hi, can I help you find a certain plant?

Customer: Yes, I’m looking for peppers.(take them to the peppers)

or

Customer: No thanks, I’m just looking.

Salesperson: Great, let me know if you need any help.

2. Be concerned about their needs – listen to them, try to understand their needs or questions, show that you really CARE!

3. Help them with their plant selection – lead them to plant they want, don’t just point, help them get baskets down, etc.

4. Have a good ATTITUDE! – be helpful and positive, smile, the most important thing a customer will notice about you is your attitude.

Dealing with an unhappy customerDealing with an unhappy customer

1. Be polite.

2. Listen to their concerns.

3. If you cannot resolve the problem, tell the customer they will need to talk to one of the teachers.

Your primary goal as a salesperson is serve the customer. By serving the customer correctly, we sell MORE PLANTS!

There is nothing wrong with trying to sell more plants to a customer – as long as you do it correctly.Don’t try to push plants on people – use a more skilled sales approach.

If a customer is going to purchase an hanging basket, point out another nice one and say, “this one would look great along with that one.”

Examples:Examples:

If a customer is going to purchase a few 4” plants you could say, “those would really look good in groups of 5 in your flower bed.” Explain that plants look best in the garden in odd numbered groups for a real color impact.

Receipt WriterReceipt Writer

Count each kind of plant a customer has selected

Record the number of each kind of plant on the receipt

You do not need to add up any totals on the receipts

Send the customer to a cashier

Sign your name

Tear out the white and yellow receipts and hand them to the customer. The pink receipt stays in the receipt book.

Write VOID on any receipts that are canceledLeave them in your receipt book

Mrs. Weeks is in charge of the receipt writers

Make sure you tally each customer’s plants correctly. You should study the different plant varieties so that you can quickly identify each of them.

Battle Ground High School Plant Sale Receipt

Item Unit Price Quantity Amount

Total______

Customer Name__________ Date_______

Check No.________ or Cash______

10” Basket 15.00

12” Basket 20.00

6” Plant 3.00

4” Plant 1.50

Flat (36) 8.00

6 Pack 1.50

Pansy .50

4” Veg. .75

5/4/13

5

2

10

3

Don’t write anything for the amounts.

Receipt Writer

Write-in

Sales Person____ Cashier_____

CashierCashier

Add up receipts

Collect money from customers – checks can be written to BGSD.

Make correct change

Give the yellow copy to the customer

Subtract discount if there is one

Put the white copy in your cash box

Mr. Yorke will help cashiers cash out and count their cash boxes.

Mrs. Veitenheimer is in charge of the cashiers

Battle Ground High SchoolPlant Sale Receipt No. 456

Item Unit Price Quantity Amount

10” Basket 15.00

12” Basket 20.00

6” Plant 3.00

4” Plant 1.50

Flat (36) 8.00

6 Pack 1.50

Pansy .50

4” Veg. .75

5

2

10

3

75.00 40.00

5.00

24.00

144.00

601

Cashier

Customer Name__________ Date_______

Check No.________ or Cash______

Total______Sales Person____ Cashier_____

Calculating a DiscountCalculating a Discount

Total = $58.00Total = $58.00 10% discount10% discount

58.00 X .90 = 52.2058.00 X .90 = 52.20

.10 X 58.00 = 5.80.10 X 58.00 = 5.80

58.00 – 5.80 = 52.2058.00 – 5.80 = 52.20

OR

Checks should be made out to BGSD

456

601

1. Write the check number on the receipt.

2. Write the receipt number on the check.

Battle Ground High SchoolPlant Sale Receipt No. 456

Item Unit Price Quantity Amount

10” Basket 15.00

12” Basket 20.00

6” Plant 3.00

4” Plant 1.50

Flat (36) 8.00

6 Pack 1.50

Pansy .50

4” Veg. .75

601

5

2

10

3

75.00 40.00

5.00

24.00

Customer Name__________ Date_______

Check No.________ or Cash______

Total______Sales Person____ Cashier_____ 144.00

$

Do not transfer money from one cash box to the other

If you need change you need to buy it with money from your cash box.

Closing Out A Cash Closing Out A Cash BoxBox

• When the sale begins to slow down Mr. Yorke will supervise cashiers as they close out their cash boxes. Each cashier will need to count the cash box and record the amount on a sale tally sheet. A second student will recount the cash box to verify the amount. We will do this in Mr. Yorke’s classroom.

Receipt CheckerReceipt Checker

• Receipt checkers will check each customers receipt when they leave the sale area.

• There will be two exit gates, one on each side of the sale area.

• Each customer’s receipt should be stamped PAID. If they have not paid ask them to go to a cashier to pay for their plants.

Car LoaderCar Loader

Help customers load plants

Remember to get the plant trays back!Remember to get the plant trays back!

Put them in the box by the gate.Put them in the box by the gate.

Inform customers that the carts are for transporting plants to their cars after they have paid.

Do not allow them to take carts into the greenhouses.

Do not allow them to take carts through the gate.

Greenhouse ManagerGreenhouse Manager

Make sure things are going smoothly in Make sure things are going smoothly in the greenhouse.the greenhouse.

Get trays from the GOB when needed.Get trays from the GOB when needed. Assist customers.Assist customers. Assist greenhouse customer service Assist greenhouse customer service

students as needed.students as needed. Remind students about watering, moving Remind students about watering, moving

plants forward, etc.plants forward, etc.

Please do not loiter buy the cashier tables!

We will take lunch in groups at different times –we can’t all take lunch at the same time

Lunch Schedule: 12:00PM, 12:30pm

Lunch breaks will be 30 minutes

Stay in your assigned area unless you are asked to move by a teacher or greenhouse manager. Stay out of the classroom except during breakfast and lunch.

Always be polite and courteous to the customers.

During slow times you can move plants to the front of the tables, move baskets forward in the greenhouses, groom plants, water dry plants, get boxes, pick up garbage, and help where needed.

Plant Sale Rules Continued:Plant Sale Rules Continued:

All school rules apply to the plant sale.

Wear appropriate clothing.

Use appropriate language.

Students not working or exhibiting any kind of poor conduct will be sent home and will lose all extra credit points.

Thank you for helping with our greenhouses this year. All of the classes have done a great job.

And thanks for signing up to help at the plant sale – we REALLY need your help!

Later this spring we will have an Ag. Dept. barbecue.

Saturday Morning SetupSaturday Morning SetupSign in/Sign out

Review jobsSales people – Greenhouses, east side, south side Receipt WriterCashierReceipt CheckerCar LoaderCoffee Sales PersonNote taker – FFA Reporter

Hand out tee shirts – we need them back

Price changes - receipt

3 tables for cashiers, 5 chairs, pens, calculators, paid stamps

5 Cash boxes, $100 change in each box

Box for trays – place by gate

Stack of trays by each GH door

Posters up- Return Trays - Entrance- No Carts or Wagons - Exit- Next sale sign - More Plants- Price list signs

Move carts to front

Greenhouse plant list – for sales people

Put fence up – tie with twine