Saturday, May 2 – 9:00AM to 2:00PM Sunday, May 3 – 9:00AM to 2:00PM Worker Schedule Morning...

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Transcript of Saturday, May 2 – 9:00AM to 2:00PM Sunday, May 3 – 9:00AM to 2:00PM Worker Schedule Morning...

  • Slide 1
  • Slide 2
  • Saturday, May 2 9:00AM to 2:00PM Sunday, May 3 9:00AM to 2:00PM Worker Schedule Morning Shift 8:00am 11:00am Afternoon Shift 11:00am 2:30pm
  • Slide 3
  • Please be sure to sign in and out.
  • Slide 4
  • We will be serving breakfast and lunch.
  • Slide 5
  • If you do eat breakfast or lunch PLEASE be sure to eat only one serving so that we have enough for everyone!
  • Slide 6
  • Greenhouse Customer Service Receipt Writer Receipt Checker Car Loader Greenhouse Manager Cashier Outside Customer Service
  • Slide 7
  • Greenhouse Customer Service
  • Slide 8
  • Help customers select plants Carry plant outs to purchasing area Answer customer questions Be POLITE at all times! If you have a problem with a customer direct them to Mr. Yorke or one of the other adults Greenhouse Customer Service Place empty trays by front door Hand plants lists to customers as they enter
  • Slide 9
  • What to do during slow times? Move plants forward on benches, re-space Move baskets forward, be sure to place drip lines into the middle of each basket Water dry plants Groom plants Pick up trash Bring in more trays from the GOB
  • Slide 10
  • To be a good sales person you must: 1. Greet the customer when they arrive say hello, ask them if you can help them find a certain kind of plant. (dont hover around them however, if they dont want your help, move on) Example: Salesperson: Hi, can I help you find a certain plant? Customer: Yes, Im looking for peppers. (take them to the peppers) or Customer: No thanks, Im just looking. Salesperson: Great, let me know if you need any help.
  • Slide 11
  • 2. Be concerned about their needs listen to them, try to understand their needs or questions, show that you really CARE! 3. Help them with their plant selection lead them to plant they want, dont just point, help them get baskets down, etc. 4. Have a good ATTITUDE! be helpful and positive, smile, the most important thing a customer will notice about you is your attitude.
  • Slide 12
  • Dealing with an unhappy customer 1. Be polite. 2. Listen to their concerns. 3. If you cannot resolve the problem, tell the customer they will need to talk to one of the teachers.
  • Slide 13
  • Your primary goal as a salesperson is serve the customer. By serving the customer correctly, we sell MORE PLANTS! There is nothing wrong with trying to sell more plants to a customer as long as you do it correctly. Dont try to push plants on people use a more skilled sales approach.
  • Slide 14
  • If a customer is going to purchase an hanging basket, point out another nice one and say, this one would look great along with that one. Examples: If a customer is going to purchase a few 4 plants you could say, those would really look good in groups of 5 in your flower bed. Explain that plants look best in the garden in odd numbered groups for a real color impact.
  • Slide 15
  • Receipt Writer Count each kind of plant a customer has selected Record the number of each kind of plant on the receipt You do not need to add up any totals on the receipts Send the customer to a cashier Sign your name Tear out the white and yellow receipts and hand them to the customer. The pink receipt stays in the receipt book. Write VOID on any receipts that are canceled Leave them in your receipt book Mrs. Weeks is in charge of the receipt writers
  • Slide 16
  • Make sure you tally each customers plants correctly. You should study the different plant varieties so that you can quickly identify each of them.
  • Slide 17
  • Battle Ground High School Plant Sale Receipt Item Unit PriceQuantityAmount Total______ Customer Name__________ Date_______ Check No.________ or Cash______ 10 Basket 15.00 12 Basket 20.00 6 Plant 3.00 4 Plant 1.50 Flat (36) 8.00 6 Pack 1.50 Pansy.50 4 Veg..75 5/4/13 5 2 10 3 Dont write anything for the amounts. Receipt Writer Write-in Sales Person____ Cashier_____
  • Slide 18
  • Cashier Add up receipts Collect money from customers checks can be written to BGSD. Make correct change Give the yellow copy to the customer Subtract discount if there is one Put the white copy in your cash box Mr. Yorke will help cashiers cash out and count their cash boxes. Mrs. Veitenheimer is in charge of the cashiers
  • Slide 19
  • Battle Ground High School Plant Sale Receipt No. 456 Item Unit PriceQuantityAmount 10 Basket 15.00 12 Basket 20.00 6 Plant 3.00 4 Plant 1.50 Flat (36) 8.00 6 Pack 1.50 Pansy.50 4 Veg..75 5 2 10 3 75.00 40.00 5.00 24.00 144.00 601 Cashier Customer Name__________ Date_______ Check No.________ or Cash______ Total______ Sales Person____ Cashier_____
  • Slide 20
  • Calculating a Discount Total = $58.00 10% discount 58.00 X.90 = 52.20.10 X 58.00 = 5.80 58.00 5.80 = 52.20 OR
  • Slide 21
  • Checks should be made out to BGSD
  • Slide 22
  • 456 601 1. Write the check number on the receipt. 2. Write the receipt number on the check. Battle Ground High School Plant Sale Receipt No. 456 Item Unit PriceQuantityAmount 10 Basket 15.00 12 Basket 20.00 6 Plant 3.00 4 Plant 1.50 Flat (36) 8.00 6 Pack 1.50 Pansy.50 4 Veg..75 601 5 2 10 3 75.00 40.00 5.00 24.00 Customer Name__________ Date_______ Check No.________ or Cash______ Total______ Sales Person____ Cashier_____ 144.00
  • Slide 23
  • $ Do not transfer money from one cash box to the other If you need change you need to buy it with money from your cash box.
  • Slide 24
  • Closing Out A Cash Box When the sale begins to slow down Mr. Yorke will supervise cashiers as they close out their cash boxes. Each cashier will need to count the cash box and record the amount on a sale tally sheet. A second student will recount the cash box to verify the amount. We will do this in Mr. Yorkes classroom.
  • Slide 25
  • Receipt Checker Receipt checkers will check each customers receipt when they leave the sale area. There will be two exit gates, one on each side of the sale area. Each customers receipt should be stamped PAID. If they have not paid ask them to go to a cashier to pay for their plants.
  • Slide 26
  • Car Loader Help customers load plants Remember to get the plant trays back! Put them in the box by the gate.
  • Slide 27
  • Inform customers that the carts are for transporting plants to their cars after they have paid. Do not allow them to take carts into the greenhouses. Do not allow them to take carts through the gate.
  • Slide 28
  • Greenhouse Manager Make sure things are going smoothly in the greenhouse. Get trays from the GOB when needed. Assist customers. Assist greenhouse customer service students as needed. Remind students about watering, moving plants forward, etc.
  • Slide 29
  • Please do not loiter buy the cashier tables!
  • Slide 30
  • We will take lunch in groups at different times we cant all take lunch at the same time Lunch Schedule: 12:00PM, 12:30pm Lunch breaks will be 30 minutes
  • Slide 31
  • Stay in your assigned area unless you are asked to move by a teacher or greenhouse manager. Stay out of the classroom except during breakfast and lunch. Always be polite and courteous to the customers. During slow times you can move plants to the front of the tables, move baskets forward in the greenhouses, groom plants, water dry plants, get boxes, pick up garbage, and help where needed.
  • Slide 32
  • Plant Sale Rules Continued: All school rules apply to the plant sale. Wear appropriate clothing. Use appropriate language. Students not working or exhibiting any kind of poor conduct will be sent home and will lose all extra credit points.
  • Slide 33
  • Thank you for helping with our greenhouses this year. All of the classes have done a great job. And thanks for signing up to help at the plant sale we REALLY need your help! Later this spring we will have an Ag. Dept. barbecue.
  • Slide 34
  • Saturday Morning Setup Sign in/Sign out Review jobs Sales people Greenhouses, east side, south side Receipt Writer Cashier Receipt Checker Car Loader Coffee Sales Person Note taker FFA Reporter Hand out tee shirts we need them back Price changes - receipt 3 tables for cashiers, 5 chairs, pens, calculators, paid stamps 5 Cash boxes, $100 change in each box Box for trays place by gate Stack of trays by each GH door Posters up - Return Trays- Entrance - No Carts or Wagons- Exit - Next sale sign- More Plants - Price list signs Move carts to front Greenhouse plant list for sales people Put fence up tie with twine