Jan Elsley - Dealing With Conflict
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Transcript of Jan Elsley - Dealing With Conflict
7/27/2019 Jan Elsley - Dealing With Conflict
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Presenter: Jan Elsley
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Fear of confrontation Fear of not being liked
Lack of experience /confidence
Fear of escalating the issue
Anxious about being accused of bullying
Input vs output (time and effort vs likelihood of success value)
Withdraw, attack, surrender, stand our ground.
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Functional conflict “Good conflict”› Stimulates creativity, interest, curiosity, great ideas,
different way of doing things, strongly expressedfeelings, arguing, motivation, group cohesion and
identity Dysfunctional conflict “Bad conflict”
› Unhealthy, destructive; impacts team andindividual, financial and productivity costs,
relationships, family; could result in litigation,criminal offence/fines
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Discomforts
Incidents
Misunderstandings
Tension
Crisis
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What types of conflict do you deal with/ areinvolved in?
› Determine where each of these are on the conflictladder.
› Identify what level the conflict is at.
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Let it go …
Deal with it yourself Discuss with others who can support you Refer person to external resolution
practitioners
Refer to HR or senior organisational managerto resolve Refer to an external agency/legislative body
“Sort it out yourselves…” “Someone else can deal with it ….” “HR can deal with it…..”
“That’s the way things are done aroundhere…” “They’re always like that … you’ll get used to
it…”
“Out of sight, out of mind…”
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Listen, observe Identify what is happening – get the facts
Diagnose the conflict – the cause/severity
Identify how you will manage/intervene Know what resources to use or are available
When to act, how to act = important.
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Individual
When you … I felt …
In future ….
Supervisor I have been told, I noticed/saw …..
What is your version of what happened?
Is there any reason why this happened?
Your behaviour/action had an impact on the team/
‘John’ in the following ways ….This behaviour is not the way things aredone/acceptable because the team/’John’ ….
In future, I am expecting that ….
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Anti-discrimination and Human Rightscommissions Safe Work Australia
Draft Code of Practice: Preventing and Responding to WorkplaceBullying
Fair Work Commission, Public Sector Acts,
Professional body standards of practice Workplace policy, practices, procedures and
training• Anti-Discrimination policies and practices• Code of conduct, Performance management, Unsatisfactory
performance policies• Position requirements, regular review and development
meetings, workloads• Team goals, culture and development• Reward and recognition practices
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Fierce conversations (Susan Scott):• ‘Achieving success at work and in life one conversation at a time’.
HR Daily – articles and webinars
Workplace Health and Safety Queensland PROSCI change management practices and
principles – webinars, training LEADR – mediation, conflict coaching (CINERGY)
AHRI training and networks AIM events, mentoring programs and
networking ADCQ – training, information sheets,
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Jan Elsley(HR generalist, investigation and mediation practitioner)
0403662618
