James Stewart - Nominet UK Internet Policy Forum 2015
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Transcript of James Stewart - Nominet UK Internet Policy Forum 2015
James StewartDirector of Technical Architecture Government Digital Service@jystewart
I’m from the Government Digital Service
GDS
We’re a team at the heart of government building digital public services
GDS
Our job is to transform government...
GDS
Making services so good that people prefer to use them
GDS
We started by building GOV.UK
GDS
The best place to find government services and information
GDS
12 million visitors every week
GDS
12 million visitors every week
Home to over 300 departments and organisations
GDS
12 million visitors every week
Home to over 300 departments and organisations
Saving more than £62 million a year
GDS
Home
Digital TransformationGovernment is building digital services that are simpler, clearer and faster to use. We’re start ing with these 25 services. You can follow our progress on this page.
Discovery Alpha Beta Live
0User needs are
researched and identifiedLearn more about thediscovery phase
phase
1A core service is built to
meet the main user needs Learn more about the
alpha
15The service is improved,
then tested in public Learn more about the
beta phase
9The service is public
and works well. It ’ll be continually improved to meet user needs
Learn more about the live phase
Digital services so good people prefer to use themThe Government Digital Strategy and departmental digital strategies commit us to theredesigning and rebuilding of 25 significant ‘exemplar’ services. We’re going to make them simpler, clearer and faster to use. All these are to meet the Digital By Default Service Standard that was introduced in April 2014 and be accessible to the public byMarch 2015.This dashboard shows you which transact ions are in the programme, what progress is being made, and the estimated scale of the digital service.
You can read more about the transformation programme on our blog.
This month’s highlights
Make a claim to an employment tribunal successfully passed its live Digital by Default Service Standard assessment
Visas has successfully passed its live Digital by Default Service Standard assessment
Next month
Find an apprenticeship will have its live Digital by Default Service Standard assessment
PAYE will have its live Digital by Default Service Standard assessment
Claim PIP will have an alpha Digital by Default Service Standard assessment before beta development can begin
Agent online self service will have its public beta Digital by Default Service Standard assessment
A quick look at Carer’s Allowance, which went live in November 2014:
GOV.UK
25 of government’s biggest services redesigned to meet the needs of users
GDS
Services like...
GDS
Get help
Read the guide
Does the person you care for get one of these benefits?
Helpline 0345 608 4321Mon to Thurs: 8:30am -
5pm Friday: 8:30am -
4:30pmClosed public holidays.Calls answered within 5 minutes.Call charges
GOV.UK
Carer's Allowance
BETA
Can you get Carer's Allowance?
Personal Independence Payment (PIP) daily living component.Disability Living Allowance (DLA) - middle or highest care rate.Attendance Allowance (AA).Constant Attendance Allowance (CAA) at or above the normal maximum rate with an Industrial Injuries Disablement Benefit, or basic (full day) rate with a War Disablement Pension.
Armed Forces Independence Payment (AFIP).
Yes
No
Next
GDS
Carer’s Allowance
60,000 claimsBuilding DWP digital capability in
Preston 89% user satisfaction
BETA
GDS
Home
Citizenship and living in the UK
Voting
GOV.UK
Register to vote
Voting
The electoral
register Voting in
the UK
More
Search
Use this service to register to vote - or to update your name, address or other details on the electoral register.
You need to be on the electoral register (sometimes called the ‘electoral roll’) to vote in elections and referendums.
Registering takes around 5 minutes. You’ll need
your: National Insurance number (if you have
one)
passport (if you’ve moved abroad)
Start now
Before you startYou can also register by post.
You can’t register to vote if you’re in the UK illegally. GDS
Register to vote
45 million users
Individual electoral registration –
fundamental change to democracy
Connects to all local authorities
LIVE
GDS
GOV.UK
Service
Make a lasting power of attorneyThis tool will help you to create a lasting power of attorney (LPA) that can be registered in England and Wales. It will also support you in signing and applying to register an LPA with the Office of the Public Guardian (OPG).
Remember, an LPA must be registered before it can be used.
Follow the steps below, or sign in.
Create an LPA
Use this digital tool to fill in the LPA form. When it’s complete you can print an LPA document.Create an LPA now
GDS
Lasting power of attorney
89% user satisfaction
Run by new MOJ digital services team
First service to meet Digital by Default
Service Standard
LIVE
GDS
To do that we’re working with digital teams in departments all over the country...
GDS
In Swansea DVLA are creating new motoring services
GDS
In Newcastle and London HMRC are using exemplars to transform their architecture
GDS
MOJ are about to start transforming courts
GDS
We’ve made sure everyone can get the data they need to improve services too...
GDS
PerformanceService dashboards
Get a dashboard
About Prototypes
Blog
Performance Activity on GOV.UK
Performance
Activity on GOV.UK: web trafficWeb traffic on our site, based on data from Google Analytics.
GOV.UK
BETA
17343users online now
Live service usageNumber of users currently on GOV.UK
Users over past 24 hours
0
40k
0
40k
Site trafficUnique visitors to GOV.UK
12m 27 Oct to 2 Nov 2014
www.gov.uk/performance
GDS
And we’re building a common way to sign in to services too
GDS
How are we doing all this?
GDS
We take the sameapproach to everything wework on...
GDS
Open
GDS
Open
Agile
GDS
Open
Agile
Multidisciplinary teams
GDS
Relentlessly focused on user needs
GDS
You can’t fix that stuff in isolation...
GDS
We’re also fixing government’s approach to technology
GDS
New controls, advice and guidance all mean technology meets the needs of civil servants
GDS
We’ve changed how government buys technology and digital services too, making the supply chain much more diverse
GDS
Government’s supplier base used to be here...
GDS
Now it’s here...
GDS
And we’re making sure civil servants have the skills and capabilities they need to do their jobs
GDS
Sorry if you’ve heard all of that before.
GDS
The lessons we’ve learned aren’t new
GDS
Digital services on the web are better for users
GDS
Very few of our challenges are unique to us
GDS
Applying that webby approach lets us keep making improvements
GDS
Get help
Read the guide
Does the person you care for get one of these benefits?
Helpline 0345 608 4321Mon to Thurs: 8:30am -
5pm Friday: 8:30am -
4:30pmClosed public holidays.Calls answered within 5 minutes.Call charges
GOV.UK
Carer's Allowance
BETA
Can you get Carer's Allowance?
Personal Independence Payment (PIP) daily living component.Disability Living Allowance (DLA) - middle or highest care rate.Attendance Allowance (AA).Constant Attendance Allowance (CAA) at or above the normal maximum rate with an Industrial Injuries Disablement Benefit, or basic (full day) rate with a War Disablement Pension.
Armed Forces Independence Payment (AFIP).
Yes
No
Next
GDS
Service design can be deeper and wider
GDS
The thing I need to do
Convert a barn
The thing I think government cares about
Move bats
The thing government needs me to do
Wildlife Licence
GDS
“13. We will abolish the annual tax return Millions of individuals will have the information HMRC needs automatically uploaded into new digital tax accounts. Businesses will feel like they are paying a simple, single business tax – and again, for most, the information needed will be automatically received.”
https://www.gov.uk/government/news/budget-2015-some-of-the-things-weve-announced
GDS
In order to get there you need the right infrastructure
GDS
In order to get there you need the right infrastructure
Data that is managed, accessible and secure
GDS
In order to get there you need the right infrastructure
Data that is managed, accessible and secure
Common components that let you focus on your core service
GDS
We’ve started on that journey with identity
GDS
Identity can seem like the eternal challenge of the web
GDS
Identity can seem like the eternal challenge of the web
If you get it right it lets you unlock so much more…
GDS
Now we need to unlock the next layers
So we can really design services
And really give users control of their data
GDS
Simpler, clearer, faster
GDS
Thanks!
James Stewart@jystewart