Iue slides 2015 final
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Transcript of Iue slides 2015 final
Bruce Shields
Usability Manager/ForeSee by Answers
You can contact me at:[email protected]
➔ www.linkedin.com/in/bruceshields
➔ http://www.slideshare.net/bruce0shields/iue-slides-2015-final
Best Practice is also NOT about:
➔ Code ◆ The machine doesn’t matter◆ Your users don’t care
➔ Cool◆ “If the user can’t use it, it doesn’t
work.” ● Susan Dray
What does that mean???
Can you count the passes?
https://www.youtube.com/watch?v=vJG698U2Mvo
So, what’s the Best Practice here?
➔ If you are asking users to perform a complex task, don’t expect them to see a gorilla at the same time
➔ If they are checking out don’t make them go elsewhere to find a promo code, they won’t—and won’t purchase without one
“Best Practice is about fitting
the interface to the user rather than forcing the user
to adapt to technology
The Original List: Visibility of system statusThe system should always keep users informed about what is going on, through appropriate feedback within reasonable time.
Match between system and the real worldThe system should speak the users' language, with words, phrases and concepts familiar to the user, rather than system-oriented terms.
User control and freedomSupport undo and redo.
Consistency and standardsUsers should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions.
Error preventionEven better than good error messages is a careful design which prevents a problem from occurring in the first place.
Recognition rather than recallMinimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another.
Flexibility and efficiency of useAccelerators -- unseen by the novice user -- may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions.
Aesthetic and minimalist designDialogues should not contain information which is irrelevant or rarely needed.
Help users recognize, diagnose, and recover from errorsError messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.
Help and documentationEven though it is better if the system can be used without documentation, it may be necessary to provide help and documentation. Any such information should be easy to search, focused on the user's task, list concrete steps to be carried out, and not be too large.
Best Practices: Existing Sites
➔ Organization:◆ People create buckets in their heads, use
them◆ Find out how they would organize your
content➔ Don’t do this:
Best Practices: Existing Sites➔ Wayfinding, users need to answer three
questions:◆ Where am I?◆ How do I get where I need to go?◆ What’s around me?
Best Practice:
It’s not about:• UIs• Code• Cool
It is about:• People• Organization• Wayfinding• Consistency
Find the need!
Efficiency
Effectiveness
Thanks!Any questions?You can contact me at:
➔ www.linkedin.com/in/bruceshields
➔ http://www.slideshare.net/bruce0shields/iue-slides-2015-final