It’s easier to protect your vehicle with ValueGuard Warranty

2

CERTIFICATE OF INSURANCE

This Insurance is only valid when accompanied by a Policy Confirmation which provides details of your vehicle and when the cover will begin and expire. This is an agreement between the Purchaser named in the Policy Confirmation and Motors Insurance Company Limited and is administered by Car Care Plan Limited (hereinafter called ‘The Administrator’). This certifies that, subject to the policy terms and conditions and payment of the appropriate premium, The Insurer will pay the costs of repair and of additional benefits incurred by you as a result of the failure of any insured components occurring during the period shown on the Policy Confirmation.

I have signed this policy on behalf of the Insurer.

Gary WhitelamFor Motors Insurance Company LimitedRegistered in England No. 2678367

IMPORTANTYour mechanical breakdown insurance policy is underwritten by Motors Insurance Company Limited (MICL), which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Car Care Plan Limited is authorised and regulated by the Financial Conduct Authority.

3

Who?ValueGuard Warranty is brought to you by Car Care Plan, the UK’s leading warranty provider. You may not know our name but we work with 25 motor manufacturers and thousands of car dealerships in the UK. To find out more about us, visit our website at carcareplan.co.uk.

What?ValueGuard Warranty can protect your vehicle against the unexpected cost of repair on an extensive range of components and parts. Details of the components covered can be found on page 4 of this book. Optional ValueGuard Assist also provides 12 months’ roadside assistance cover at fantastic value.

Why?We provide extensive cover for your vehicle at a competitive price, backed by outstanding service. You choose who repairs your vehicle and they will deal directly with us if you have a claim, leaving you to relax whilst your vehicle is fixed. You can even use the dealer you bought your car from.

How?To find out more go to www.renewmywarranty.co.uk/valueguard to purchase.

If you’ve got any questions on your vehicle, please call us directly on 0344 573 8008 or for a complete list of the FAQ`s please visit www.renewmywarranty.co.uk/valueguard/faqs

FAQ

4

ValueGuard Plan A cover

ValueGuard Plan B cover

Engine ✓ ✓Turbo units ✓ ✓Cooling system ✓ ✓Gearbox (auto & manual) ✓ ✓Clutch ✓ ✓Differential ✓ ✓Final drive ✓ ✓Wheel bearings ✓ ✓Steering ✓ ✓Brakes incl. ABS ✓ ✓Electrics ✓ ✓Ignition system ✓ ✓Fuel system ✓ ✓Central locking ✓ ✓Suspension ✓ ✓Air conditioning ✓ ✓Catalytic converter ✓In-car entertainment ✓Wear and tear ✓

Sum

mar

y of

It

ems

Cov

ered

The chart above is a simple indication of the parts covered. For precise details of the cover provided, please refer to the terms and conditions.

5

Tips for Trouble-Free Motoring

ValueGuard Warranty is here if you need it to protect you against the cost of repairing covered mechanical or electrical breakdown, but there are a few things you can do to enjoy miles of trouble-free motoring.

• Check your tyre pressures every week – a 2-minute job that can save you money on tyre & suspension wear and can make your car more fuel efficient

• Top up your screen wash every week – a clean windscreen is a safe windscreen

• Check your oil every fortnight – top up with the right grade if necessary to help prevent early wear of key engine components. Your vehicle owner’s handbook will tell you which grade to use

• Check your lights weekly – blown bulbs are usually simple and cheap to replace and will help you see and be seen

6

What’s Covered? Plan AValueGuard Plan A Warranty covers almost all mechanical and electrical components on your vehicle against mechanical and electrical breakdown, subject to the conditions detailed below and the maximum claim limit. There are some components, such as service items, which are not covered.

Mechanical and electrical breakdown is the failure of a component, causing a sudden stoppage of its function, for a reason other than wear and tear, normal deterioration or negligence. Damage caused by the effect of overheating is not regarded as a mechanical breakdown under the terms of the warranty.

ValueGuard Plan A provides cover for wear and tear other than:1 Repairs to brake and clutch systems where these are necessitated by worn or

burnt out friction materials.2 Repairs carried out to improve engine oil consumption where there has been

no mechanical failure.

We know that policy terms and conditions aren’t the most riveting read but please take a moment to check the following pages to make sure that ValueGuard Warranty is right for your vehicle and for your circumstances.

7

Plan BValueGuard Plan B Warranty covers the following components against mechanical or electrical breakdown (subject to the conditions detailed in this policy document and the maximum claim limit).

ABS – Internal failure of the ABS pump, electronic control unit and sensors.

Air conditioning – Failure of pump, compressor and evaporator.

Braking system – Failure of the brake servo, brake vacuum pump, brake master cylinder, wheel cylinders and calipers. Casings – Engine, gearbox, transmission or final drive casings are covered as long as they have been damaged as a direct result of one of the above parts failing. You are not covered for damage caused by accident, frost or lack of anti-freeze.

Central locking – Failure of door lock, solenoids/motors and petrol cap locking mechanism. Clutch – Failure of the clutch plate, clutch cover, master cylinder, slave cylinder and thrust bearing including oil contamination of the clutch plate. You are not covered for burnt out parts.

Consumables (as part of a valid claim) – Oil, oil filter, brake fluid and anti-freeze. Cooling system – Internal failure of all components, except belts, hoses, pipes, core plugs and failure due to clogging and sedimentation. Differential – Internal component failure. Driveline – Failure of the drive shafts, universal joints and C/V joints.

>

8

Electrics – Internal failure of all factory-fitted components except battery, fuses, fuse boxes, lamps, bulbs, LED illumination, cigar lighter, wiring and connections and printed circuit boards. Traffic management system, telephone including Bluetooth, TV/DVD, satellite navigation system and associated equipment of all types are specifically excluded as are non-factory fitted radio cassette, CD player or any other in-car entertainment component.Engine – Failure of the starter ring gear, flywheel, oil pump, crankshaft and bearings, timing gears, timing chains, timing belts, tensioners, camshaft pulleys, camshaft, camshaft followers, tappet gear, valves and guides, pistons and rings, cylinder head, cylinder head gasket, rocker assembly, cylinder bores, push rods, gudgeon pins, con rods and bearings. You are not covered for burnt out, lacquered or pitted valves, or any damage resulting from the failure of worn timing belts which have not been replaced in accordance with the manufacturer’s service schedule. Fuel system – Internal failure of all components, except catalytic convertor, diesel particulate filter, hoses and pipes, fuel filters, the fuel tank, cleaning and tuning.

Gearbox – Internal automatic gearbox components, electric governor, internal manual gearbox components, oil cooler, overdrive unit and torque convertor. Manual and power steering – Internal failure of all components except the air bag system, steering wheel and fittings, joints, bushes, rubber boots and gaiters. Oil seals and gaskets – Any which require the removal of a major component i.e. engine, gearbox and/or differential. Propshaft – Failure of the propshaft including universal joints, bearings and mountings.Suspension - Shock absorbers, the internal failure of the anti-roll bar, anti-roll bar bushes, coil springs and self-levelling units.Turbo unit – Failure of the turbo unit and wastegate.Wheel bearings – Failure of the bearings.

Important – Unless specifically listed above, all other parts are excluded

This guarantee should be read by the payee before completion of the form. Please retain this copy.• This Guarantee is offered by all banks and building societies that

accept instructions to pay Direct Debits.• If there are any changes to the amount, date or frequency of your

Direct Debit, ValueGuard Warranty will notify you 14 working days in advance of your account being debited or as otherwise agreed. If you request ValueGuard Warranty to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

• If an error is made in the payment of your Direct Debit by ValueGuard Warranty or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.

• If you receive a refund you are not entitled to, you must pay it back when ValueGuard Warranty asks you to.

• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Plan B

Direct Debit Guarantee

9

ValueGuard WarrantyMechanical and Electrical Breakdown WarrantyValueGuard Warranty covers a range of major mechanical and electrical components to help protect against the unexpected cost of repair in the event of a failure. You can be sure that your car is in the best possible hands – ValueGuard is provided by the UK’s leading warranty provider and our award-winning customer service means you can be assured of exceptional protection.

We even let you choose who repairs your car – there is no limit on parts or labour costs and you can use the garage who usually services your car. All we ask is that any repairer is VAT-registered. If you’d like us to help you find a garage, please call us on 0344 573 8008 and we’ll be happy to recommend a repairer who’s local to you.

Your BenefitsValueGuard Warranty provides you with a range of attractive benefits:

• 12 months Mechanical and Electrical Breakdown Warranty• UK and European cover• Available as a monthly renewing policy• Car hire up to 7 days• Transferable warranty (private sales only)• The option to purchase ValueGuard Assist, our

comprehensive roadside assistance package.

Please Note: Monthly renewing policies can only be transferred provided any balance of monies owed has been paid in full.

Claim Liability• ValueGuard Warranty covers your vehicle for up to its market

value on the date of claim.• There is no limit to the number of claims you can make but

the total amount ValueGuard Warranty will pay in any single period of cover is the market value of your vehicle on the date of claim.

Policy Premium Payments and Policy DurationsCover is available on a monthly renewing basis with ten monthly payments or as an annual policy with a single upfront payment. The cover level provided by a monthly renewing policy is identical to that of an annual policy. For a monthly renewing policy, you must pay the required premium every month on or before the date when it is due.

Should you fail to pay a monthly premium when it is due, all cover will cease immediately from that date. Your monthly policy has a minimum term of 12 months and we reserve the right to vary your monthly premium at any time by providing you 30 days’ notice in writing to the last address you provided us with. We will not automatically renew your cover after the initial 12 month period, however we will write to you at the

10

last address you provided to give details of how to continue your cover. Continuation of cover may be subject to certain vehicle eligibility criteria.

Warranty Conditions The conditions of this warranty are set out below. Warranty repairs will only be carried out if you agree to these conditions. Please take time to read them.1. It is your responsibility to decide whether to authorise the

dismantling of your vehicle or any covered component. The administrator will only accept the cost of dismantling if it is part of an authorised warranty repair.

2. The administrator is not liable for any statement or representation which contradicts the conditions of this warranty unless the statement or representation is supported in writing by the administrator.

3. If the warranty repair is carried out by a VAT-registered repairer the warranty repair cost will not be more than the manufacturer’s list prices for parts. Parts which can only be sourced from outside the UK will be reimbursed at the UK price of an equivalent part. Labour costs that are necessary to repair those parts will be reimbursed as per the repairer’s warranty labour rate and actual repair times will be limited to those in the latest Glass’s Guide ICME manual or the manufacturer’s recommended repair times. With every claim you make, you must provide a VAT receipt from the repairer authorised to carry out the repair.

4. If you don’t follow the manufacturer’s service schedules or maintain the vehicle as recommended by the manufacturer, this warranty will not apply to the extent that the fault was the result of failure to comply with either the service or maintenance recommendations. When you have your vehicle serviced, you

are allowed 500 miles either side of the service mileage or four weeks either side of the time period given, whichever comes first. It is important that you retain your service receipts as they may be required to validate any repair request you make.

5. Geographical Territories - this warranty is valid for breakdown in the United Kingdom (which includes Great Britain, Northern Ireland, the Channel Islands and the Isle of Man). The warranty is also valid whilst your vehicle is outside the United Kingdom but within the European Union or EFTA for up to 60 days per annum.

6. The administrator reserves the right to provide replacement parts and to carry out repairs under this warranty or to arrange for their provision by other persons.

7. This warranty does not cover the following:a. Any vehicle where the speedometer or odometer has been

interfered with, altered or disconnected.b. Repairs, replacements or alterations not authorised by the

administrator.c. Routine servicing or maintenance of a vehicle.d. Repairs to vehicles which have been modified after the sale of the

warranty and that modification has contributed to the failure or has failed itself.

e. Any vehicle used for hire or reward such as taxis, courier, delivery or driving school vehicles, or any commercial vehicle with a Gross Vehicle Weight of more than 3.5 tonnes or a vehicle used in any sort of competition, including track days, rally or racing.

f. Vehicles that are used in a public service capacity (e.g. police vehicles or ambulances).

g. The gradual reduction in operating performance of any part (fair wear and tear) due to the age of the vehicle and/ or the number of miles it has covered.

ValueGuard Warranty

11

h. Any liability for death, bodily injury, or damage to other property or any loss caused directly or indirectly by the claim or event giving rise to a claim under this warranty provided that this exclusion shall not apply to any death or bodily injury caused by negligence of the Dealer or its agents.

i. Any damage which is due to any type of accident.j. Any damage which is a direct result of negligence or of any wilful act

by you or any third party other than the Dealer or its agents.k. Any parts which are replaced as part of normal servicing

requirements.l. Any damage to parts which are being recalled by the vehicle’s

manufacturer or which have design faults.m. Any failure caused by faults which a qualified engineer thinks could

have existed before the warranty began.n. Any damage to components due to the use of contaminated or

incorrect fuel.o. Components/repairs covered by any other existing warranties or

insurances.8. This contract shall be governed by and construed in accordance

with the laws of England and Wales. Any and all disputes arising in relation to this contract shall be submitted to the exclusive jurisdiction of the English courts.

9. Nothing in these conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights contact your local Trading Standards Department or Citizens Advice Bureau.

10. Warranty Period – the warranty period appears on the Registration Confirmation Letter that we will send when your warranty purchase is complete. The warranty will expire on the date or mileage shown in this letter, whichever occurs first.

Where a monthly renewing policy has been selected, the policy will automatically renew each month when your premium is paid. Please see the section Policy Premium Payments and Policy Durations. It should be noted that in the absence, for whatever reason, of the standard manufacturer’s warranty period, the start date and expiry date of this warranty will remain unchanged from that detailed in the Registration Confirmation Letter. Additionally, if the warranty starts earlier than the date detailed in the Confirmation Letter, because of the manufacturer’s warranty has expired earlier on mileage, then the expiry date of this warranty shall be earlier and reflect the period of warranty purchased/provided.

11. Maximum Claim Limit - There is no restriction to the number of claims you can make, up to the value in aggregate of the vehicle market value. Please refer to your Validation Certificate for details of your maximum single claim limit.

Significant Exclusions or LimitationsWhile you have a high level of policy cover available, there are items which this policy specifically does not cover (for further details see “Summary of items covered”).

• Normal maintenance services and the replacement of such items as, but not limited to: spark plugs, plug leads, oils, filters, lubricants and factory fitted accessories.

• Component failure resulting from accident damage, misuse, neglect, overloading or abnormal use.

• Faults resulting from the use of contaminated fuel or inappropriate fuel for the vehicle.

• Damage which has resulted from a failure to arrange for an obvious fault to be rectified.

• Damage which has occurred as a result of any accessory being

12

ValueGuard Warrantyfitted (unless the accessory is approved by the manufacturer for use on the vehicle and fitted according to instructions provided by the manufacturer of the accessory).

• Oil leaks, lubricants, filter elements and any damage caused by frost or lack of oil, or anti-freeze or by impact, accident or negligence.

• Any damage or losses to components that are not directly covered within the terms of this warranty.

• The gradual reduction in operating performance (wear and tear) consistent with the age and mileage of the vehicle.

• Wheels, tyres and batteries.• Any loss, damage or failure which occurs while the vehicle is

outside the geographical territories.• Paintwork, bodywork and glass upholstery, trim and cosmetic

finishes.• Body components such as strikers, hinges or any component

which may require adjustment from time to time.• Weather strips and body seals.• Interior trim seat and seat belts.• All damage and repairs resulting from water ingress, for example,

through damaged or ineffective door, window or roof seals, through doors or sunroofs left open, or caused by driving through flood water.

• Any routine component adjustment and alignment.• Vibrations and noises related to the operation of the vehicle.• Deterioration such as discolouration, alteration or deformation

of parts due to normal ageing.• The consequences of repairs, conversions or modifications

carried out by firms not approved by the manufacturer, and also the consequences of converting the vehicle to run on LPG.

• Damage resulting from the use of fluids or parts other than original parts or those of equivalent quality.

• The clearing of fuel lines, filters, throttle bodies and pumps and damage to components due to the use of contaminated or incorrect fuel.

• Airbags, wiring and connections, fuses, batteries, bulbs and LED illumination, exhaust systems, diesel particulate filters, wiper blades, wheel balancing and alignment, wheels, tyres and water ingress (including damage to covered parts caused by water).

• Non-factory fitted radio-cassette or CD-players or any other in-car entertainment components.

• Burnt out, sticking or pitted valves.• Damage resulting from the failure of a timing belt which has not

been replaced as per the manufacturer’s recommendations (proof required).

• Recharging of air conditioning units (unless required as part of a valid warranty repair).

• Software updates (unless required as part of a valid warranty repair).

• Renewal of brake components due to wear and tear.• Renewal of any clutch components due to wear, incorrect

adjustment or misuse.

Cancellation Rights and RefundsWe hope you are happy with the cover this policy provides. If after reading this document, however, this insurance cover does not meet with your requirements, you have the right to cancel the warranty within 30 days of purchase. Should you wish to cancel within this period, please contact the administrator on 0344 573 8008 for a refund of any premium you are entitled to. If you wish to cancel your policy after

13

this 30-day period, you may cancel your policy at any time and receive a pro rata refund of your premium based on the number of whole months remaining subject to the deduction of a cancellation fee of £35.

Requests for cancellation outside of the first 30 days from purchase should be made by contacting the administrator on 0344 573 8008 or in writing to: ValueGuard Warranty, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.There will be no refund entitlement under the following circumstances:

• in the last 30 days of cover• if you have made a claim• where the warranty has been transferred from the

original purchaser.

Please allow up to 28 days for your cancellation and refund to be processed.

Making a ClaimIn the event of a claim arising, you must follow this procedure:

Take your vehicle to a VAT-registered repairer and provide them with the following information:

• The full warranty type and number (found on the Registration Confirmation Letter)

• Your vehicle registration number• The date and mileage that the component failed.

In the event that you require help please contact the Customer Service Helpline on 0344 573 8008.

Complaints and Arbitration

How to make a complaintWe hope that you will be pleased with the service we provide. In the unlikely event of a complaint, you should contact the Administrator in the first instance on 0344 573 8008, or in writing to: The Customer Services Manager, ValueGuard Warranty, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire, BD3 7AG. You can also email us at complaints@carcareplan.co.uk

If you remain dissatisfied, please contact the Insurer directly at: The Insurance Manager, Motors Insurance Company Limited, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire, BD3 7AG.

You also have the right to ask the Financial Ombudsman Service to review your case. The right to apply to the Ombudsman must be exercised within six months of the date of our final decision. For more information you can visit the Financial Ombudsman Service website www.financial-ombudsman.org.uk or write to:The Financial Ombudsman Service, Exchange Tower, London E14 9SRTelephone: 0800 023 4567 Mobile: 0300 123 9123.

Financial Services Compensation SchemeMotors Insurance Company Limited is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if the Insurer is unable to meet its obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim amount, without any upper limit.

14

For further information about the scheme (including the amounts covered and eligibility to claim) please refer to the FSCS website www.FSCS.org.uk or call 0800 678 1100 or 0207 741 4100.

This product conforms to the Motor Industry Code of Practice for Vehicle Warranty Products. For more information on the Code and what it means for you please visit www.motorcodes.co.uk

InsurerMotors Insurance Company Limited (“the Insurer”) will provide the insurance outlined in this document on the condition that you have paid the premium for the cover that you have chosen. All the terms, exceptions and conditions shown in this document will apply to this insurance.

Motors Insurance Company Limited is an incorporated company limited by shares.Registered Office: Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire, BD3 7AG. Registered in England No. 2678367.

Data Protection Authorisation StatementIn processing and managing this agreement, the Administrator will collect, transfer and store the information you have provided in their secure servers based in the United States of America. The Administrator has taken measures to ensure that there is an adequate equivalent

level of protection of your information in the U.S.A. in accordance with legislation in the United Kingdom.

In compliance with the Data Protection Act 1998, you are entitled to ask us to amend our records about you if they are not correct, and you may request a copy of the information we hold about you by applying to us in writing addressed to:

Compliance Officer, Car Care Plan Limited, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire, BD3 7AG.

Or by emailing CCPH_DPA@carcareplan.co.uk. We may charge you the statutory fee of £10 for this service.

Demands and NeedsThis product range meets the demands and needs of a vehicle owner who wishes to cover themselves against certain costs of mechanical failure of their vehicle.

ValueGuard Warranty

15

Definitions

Us/we – means ValueGuard Assist.You, your – the person named on the Validation Certificate.Vehicle – the vehicle covered on your warranty and the Validation Certificate.Breakdown – a mechanical or electrical failure, puncture or accident, which immediately renders the vehicle immobilised.Territorial limits – means Great Britain, Northern Ireland, Scotland and Wales.

Important NoteDetails of ValueGuard Assist cover may not reach us by the time assistance is required. In this unlikely event, we will always assist customers, but before assistance can be provided, we will ask you to provide immediate payment for the service required by Credit or Debit card. A payment receipt will be sent to you in order for you to seek reimbursement from the administrator.Please contact us if you have any questions concerning this procedure.Call 0344 573 8218Tell the controller who answers your call:

• You are a ValueGuard Warranty customer• Your warranty type, number and car registration number• Where your vehicle is and what seems to be the problem (for

example, if you have a puncture, tell the controller your tyre size)

ValueGuard Assist

If you also intend to claim under your warranty you must telephone the administrator on 0344 573 8218 and obtain advance authorisation, before any repairs are commenced.Strictly for rescue 0344 573 8218.

With ValueGuard Assist as part of your warranty you will be entitled to the following services:

Roadside Assistance and Nationwide/Local RecoveryIf your vehicle breaks down due to mechanical or electrical failure, sustains a puncture or is involved in an accident, we will send help to the scene. We will arrange to pay call out fees and mileage charges needed to repair or assist with the vehicle. If, in the opinion of our recovery operator, they are unable to repair the vehicle at the roadside we will assist in the following way:

• Arrange and pay for your vehicle, you and up to five passengers to be recovered to the nearest garage able to undertake the repair.

• If the above is not possible at the time, we will arrange for your vehicle, you and up to five passengers to be transported to your home or original destination.

Home AssistWe will despatch one of our recovery operators to your home address or within a one-mile radius only.

Please note: Any repairs undertaken by our recovery operators at their premises are provided under a separate contract, which is between you and the garage.

16

ValueGuard AssistCaravans and TrailersIf your vehicle breaks down and your caravan/trailer is attached, providing it is fitted with a standard towing hitch and does not exceed 23 feet in length, your caravan/trailer will be recovered with your vehicle at no extra cost.

Message ServiceIf you require, we will gladly pass on two messages to your home or office to let them know of your predicament and ease your worry.

Accident CoverIf your vehicle is involved in an accident rendering it immobile or illegal we will transport your vehicle to a nominated local address within the United Kingdom.

Puncture CoverIf your vehicle sustains a puncture and you are unable to change the wheel, service will only be provided if your vehicle is carrying a serviceable spare wheel or inflation kit. If you are not carrying a spare wheel as your vehicle was never provided with one by the manufacturer and the inflation kit is ineffective due to a badly damaged tyre then we will provide service under the terms of the vehicle being immobilised.

In the event your vehicle is fitted with run-flat tyres and, due to the time of day or local stock availability, a replacement cannot be found, you can drive your vehicle on a run flat tyre for 50 miles to find a replacement. Anything over 50 miles means you and your vehicle will be recovered to your home or original destination.

Toll FeesIn the event of a valid claim we will pay ferry and toll fees ONLY within the

confines of the United Kingdom and Northern Ireland.

ExclusionsValueGuard Assist does not cover the following:1 Any caravan/trailer where the total length exceeds 23 feet and where it

is not attached to the vehicle with a standard towing hitch.2 Contracts not registered with us.3 The cost of any parts, components or materials used to repair the

vehicle.4 Any costs or expenses not authorised by our rescue controllers.5 The cost of food, drinks, telephone calls or other incidentals.6 The cost of alternative transport.7 The cost of petrol, oil or insurance for a hire vehicle.8 The recovery of the vehicle and passengers if repairs can be carried

out at or near the scene of the breakdown within a reasonable time. If recovery takes effect we will only recover to one address in respect of any one breakdown.

9 Overnight accommodation or car hire charges.10 Breakdowns caused by failure to maintain the vehicle in a roadworthy

condition including maintenance or proper levels of oil and water. If, in the opinion of our recovery operator, the vehicle is found to be unroadworthy due to lack of maintenance, unless servicing records can be provided, we may terminate your cover immediately notifying you, by letter, what action we have taken.

11 Vehicles where service cannot be effected because the vehicle does not carry a serviceable spare wheel.

12 Any request for service if the vehicle cannot be reached due to snow, mud, sand or flood or where the vehicle is not accessible or cannot be transported safely and legally using a standard transporter.

17

13 Any request for service if the vehicle is being used for motor racing, rallies, public hire, private hire or any contest or speed trial or practice for any of these activities.

14 Overloading of the vehicle or carrying more passengers than it is designed to carry.

15 Claims not notified prior to expenses being incurred.16 The charges of any other company (including Police recovery) other

than our recovery operator.17 Loss or damage to the vehicle or its contents.18 Direct or indirect loss, damage or liability caused by, contributed to

or arising from:i) Ionising radiation or contamination by radioactivity from an

irradiated nuclear fuel or from nuclear waste from the combustion of nuclear fuel.

ii) The radioactive, toxic, explosive or other hazardous properties of any nuclear assembly or nuclear component thereof.

iii) Any results of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, military or usurped power.

19 Any false or fraudulent claims.20 Failure to comply with requests by us or our recovery operators

concerning the assistance being provided.21 Fines and penalties imposed by courts.22 Any charges where you, having contacted us, effect recovery or

repairs by other means.23 Ferry and toll charges outside of Mainland UK.24 Any claims relating to the following: • vehicles in excess of 35 cwt-3.5 tonnes. • vehicles more than 17 feet long, 6 feet 3 inches wide and

8 feet high.

25 Any service or insurance cover where remedial action has not taken place following a previous breakdown.

26 More than six callouts per contract per year.27 Claims totalling more than £2,500 in any one year.

General Conditions1 We will provide cover if:a You have met all the terms and conditions within this contract.b The information provided to us, as far as you are aware, is correct.2 The driver of the vehicle must remain with or nearby the vehicle until

help arrives.3 We may cancel the contract by sending seven days’ notice to your last

registered address.4 There is no return of contract cost.

ValueGuard Assist is administered by Call Assist Ltd. Should you wish to contact us, please send your correspondence to:

Call Assist Ltd, Axis Court, North Station Road, Colchester CO1 1UX.

VALUEGUARD ASSIST Helpline: 0344 573 8218

18

Transfer of Warranty to a New OwnerIf you require assistance in transferring your Warranty, please contact us on 0344 573 8008. Please note: monthly renewing policies can only be transferred provided any balance of monies owed has been paid in full.

Please check that all due services have been carried out as inadequate servicing may render your warranty void. When completed this form should be sent with your cheque for £25 to: ValueGuard Warranty, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG

New owner

Name

Address

Mileage at transfer

Date of transfer

Vehicle registration number

Warranty number

Warranty holder’s signature

I/We have read and agree with the terms and conditions of ValueGuard Warranty and request its transfer. I accept that Cancellation Rights and Refunds no longer applies to this policy.

New owner’s signature

Date

19

www.wearevalueguard.com

@WeAreValueGuard

Car Care Plan Ltd is trading as ValueGuard WarrantyJubilee House, 5 Mid Point Business Park,Thornbury, West Yorkshire BD3 7AG

CCP 9725 07/16