IT @ WHO NOV 2016 MyT
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Transcript of IT @ WHO NOV 2016 MyT
IT
Transform I.T. to help transform the W.H.O.
SIMPLIFY & ACCELERATE!
Marc Yves Touitou - CIO
" T h a t ' s w h a t w e ’ r e l a c k i n g i n t h e g l o b a l s y s t e m — a b a t t a l i o n o f p e o p l e i n w h i t e h e l m e t s " – R O N K L A I N
“The most predictable
disaster in the history of the human
race“
Source: Interview of Bill Gates by Ezra Klein
http://www.vox.com/2015/5/27/8660249/gates-flu-pandemic
What is most likely to kill more than 10 Mio people next year?
Asteroid?
Volcano?
Aliens?
Nukes?
IT
ZOOM-IN ON A KILLER – DEATHS CHART
25 million – World War 1
65 million – World War 2
65 to 100 million – Spanish Flu (no-one knows exactly) (Global Health Observatory) not easy negotiating with a virus…
NB: In 2009, H1N1 Influenza Virus (Swine Flu) spread around the world before we even knew it existed. Why did H1N1 scare the medical community? Disturbing resemblance to the Spanish Flu strain
IT
IT
IN THIS KEYNOTE YOU WILL HEAR ABOUT…
01 CIOs Mid-life crisis...
02 The true role of the CIO and IT
03 The applicability of your skills to support the enterprise
04 “The road ahead…”
NB Yes you are in the right room
20 05 Making a better world & Things bigger than us
IT
PRIVATE SECTOR, PUBLIC SERVICE, MAKING A BETTER WORLD
So what are those things that CIOs are good at, making them so naturally and strategically business enablers? Anywhere?
Transforming traditional pillars of IT into competitive advantages Smart infrastructure Business process support – Including process mapping Information management
(Business Intelligence but also proactive and predictive analysis…SB) Cyber security and…the discipline of getting things done!
IT
THE LEGEND OF THE HONEYMOON…
First 100 Days at WHO: Response to Ebola - Your natural tools at play (tactical - pragmatic) Nothing prepares you for it anyway but still…
Discover your new reality: Staff the team fast. Be bold & Curious (WB/AB)
Critical Input for IT Strategy: (labs, portal, contact tracing, warehouses…) What’s needed to help transform WHO (structural response)
Role of the CIO: Leadership first everything else second. Creative enabler with Firepower Change agent, change catalyst. Potent partner.
IT
WHAT IS THE UN SYSTEM ABOUT?
Making a better world …
IT
THE SUSTAINABLE COMPASS AND THE SDGs (17 SUSTAINABLE DEVELOPMENT GOALS)
Nature
Society
Wellbeing Economy
IT
IT
Ensure healthy lives and promote well-being
for all at all ages
HEALTH-RELATED SDG TARGETS – GOAL 3
By 2030, ensure universal access to sexual and reproductive health-care services
3.7
Achieve universal health coverage, including financial risk protection 3.8
By 2030, substantially reduce the number of deaths and illnesses from hazardous chemicals
3.9
Strengthen the implementation of the WHO framework convention on tobacco control
3.10
Support the research and development of vaccines and medicines
3.12
Substantially increase health financing and health workforce 3.13
Strengthen the capacity of all countries for early warning, risk reduction and management of health risks
3.14
3.1 By 2030, reduce the global
maternal mortality ratio to less than 70 per 100,000 live births
3.1 By 2030, reduce the global
maternal mortality ratio to less than 70 per 100,000 live births
3.2 By 2030, end preventable deaths of newborns and children under
5 years of age
3.3 By 2030, end the epidemics of
AIDS, tuberculosis, malaria and neglected tropical diseases
3.4 By 2030, reduce by one third
premature mortality from non-communicable diseases
3.5 Strengthen the prevention
and treatment of substance abuse, including narcotic drug
abuse and harmful use of alcohol
3.6 By 2020, halve the number of
global deaths and injuries from road traffic accidents
IT
Governance & Financing
WHO IS WHO?
Rapid R&D - Health Systems – KM - GHO Non Communicable Diseases Mental Health Health Emergencies HIV, TB, Malaria and Tropical Diseases Family, Women's and Children's Health
Attain the highest possible level of health
194 Member States Headquarters in Geneva 6 regional offices More than 150 country offices
Our “Business Unit”
Financial Contributors: Member States with assessed contributions (30%) & voluntary contributions (70%) Biggest donor is Bill & Melinda Gates Foundation
The problem with people?
➞ How easy we forget, so: remember to not
forget
➞ Why do we work together
➞ What it takes to prevent
the next pandemic…
Wake-up call…
The 2014 Ebola outbreak was unprecedented Ebola deaths by outbreak, as of June 2016
10 194
All 24 previous outbreaks combined
2014 W Africa outbreak
1 590
1976 DRC 280
2007 DRC 187 1976 Sudan 151
2003 Congo 128 2001 Gabon 53 1996 Gabon 45 2001 Congo 44
2007 Uganda 37
1995 DRC 254 2000 Uganda 224 10 deadliest outbreaks
before 2014
It could have been much worse!!!
IT
"That's what we’re lacking in the global system – a battalion of people in white helmets"
Source: Ron Klain – http://www.vox.com/2015/5/27/8660249/gates-flu-pandemic
"But who will own it? Control it? Pay for it? Deploy it?"
Source: Ron Klain – http://www.vox.com/2015/5/27/8660249/gates-flu-pandemic Image: Pascal Guyot/AFP
IT
EMERGENCY & DISASTER MANAGEMENT – GLOBAL COORDINATION
“WHO is the only international organization that has universal political legitimacy
on global health issues” Angela Merkel
Source: http://apps.who.int/gb/ebwha/pdf_files/WHA68/A68_DIV5-en.pdf
IT
CDC DIRECTOR ON WHAT IT TAKES TO PREVENT THE NEXT PANDEMIC?
"The most effective way to protect people is basic public health infrastructure… That means laboratories for finding specimens, getting them tested, and discovering what's spreading… It means field epidemiologists... It means emergency operation centers…and you need to have that available day in and day out.”
IT Source: Director of the U.S. CDC Tom Frieden – http://www.vox.com/2015/5/27/8660249/gates-flu-pandemic
IT
OR WHAT IT TAKES TO PREVENT THE NEXT PANDEMIC?
IT
“We need an everyday public health system we can scale up for an emergency, not a system you only use in case of emergencies.”
Source: Director of the U.S. CDC Tom Frieden – http://www.vox.com/2015/5/27/8660249/gates-flu-pandemic
Remember why
we work together?
Gates’ funded mathematical model shows that a Spanish flu–like disease
unleashed on the modern world…
Image: Souza/AFP/Getty Images
33 MILLION PEOPLE would kill more than
within
days
What else does it take to prevent the next Pandemic?
IT
DUE DILIGENCE WITH NATURAL PARTNERS
Trip report
A video is worth a ton of words…
Our vision of a shared command
center
IT
Effective
Prevention
Complete Preparedness
Optimized Response
Sustained Recovery
THE BIG FOUR SCOPE THAT OUR DIGITAL PLATFORM MUST ADDRESS
IT
Prevention Preparedness Response Recovery
Critical Infrastructure
Protection
Advice Management
Hazard Mitigation Information Campaigns
Fast R&D Compliance Assessment
Inspections Public
educational programs
Community Preparedness
Asset Management
Safe Haven Management
Critical Infrastructure
Call Take & Dispatch
Health Systems Recovery
Damage Assessment
Social Welfare Management
Insurance Claims
Contracts Management Investigation
Continuous Improvement
Communication & Change Management
Leadership, Coordination & Partnership, Collaboration
Overall Solution Architecture (Data, Information Management, Processes, Analytics & GIS, Mobile Solutions etc)
Surveillance Data Collection & Risk Management
Scenario Planning & Risk
Policies & Procedures
Roster Management
Global Health Emergency Workforce
Operations Support & Logistics
Learning & Training
Deployment Planning
Emergency Detection
Event / Incident Management
Emergency Grading & Warnings
Technical Operations
Staff Health, Wellbeing and
Security
Supply Chain
Resources Planning
Quick Staff / HR Surge
Contingency Fund Case Mgt / Contact Tracing
Grants and Donation
Management
Procurement
Public Information
PROCESSES SUPPORTING THE BIG FOUR: DIGITAL PLATFORM SCOPE & FRAMEWORK
Roster Management
Emergency Detection
Event / Incident Management
Quick Staff / HR Surge
Supply Chain
Fast R&D
IT
Visualize & Decide
DIGITAL ARCHITECTURE FOR OUR SHARED COMMAND CENTER
Plan
Execute
Collect & Analyze
IT
DIGITAL ARCHITECTURE FOR OUR SHARED COMMAND CENTER
Visualize & Decide Emergency Operations
Event & Incident Mgt External Relations / Resources
Mobilization R&D Knowledge
Management
Plan
Resource Requirements Operational Planning (Allocation) Strategic Response Framework
Execute Management & Administrative
Services Supply Chain Management Workforce Management
Collect & Analyze
Analytics Field Data Collection KPIs Risk
Management Master Data
Management Surveillance
Collect & Analyze
Field Data Collection KPIs Analytics
IT
WHO DIGITAL PLATFORM – WHAT FOR?
Command Center / Right KPIs
Better emergency processes Single point of truth 21st century technologies Near-real-time & more
accurate information
Next generation BI = predictive Cohesive governance Improved accountability Improved transparency Improved global collaboration
IT
CIO’S ROLE AND MISSION? BRING IT TOGETHER
STRATEGIC ENABLER for the enterprise (definitely not the IT guy) Help bring the “family together” not just IT Away from the traditional silo approach
be a change agent & catalyst Guide the execution of the digital transformation
implementation of trail-blazers (PMO) Illustrate what’s possible –“esprit de synthèse”
“If you can't explain it simply
you don't understand it well enough”
– Albert Einstein
IT
GENERAL EISENHOWER’S METAPHOR – CLARITY & ALIGNMENT
World Peace
End World War 2
Normandy
Armada, Tanks, Paratroopers
Parallel with CIOs in 21st Century
What you aspire to? Vision
The war to be won? Mission The battles you chose to fight? Strategy The means you
commit to battle? Tactics
IT
SO NOW WHAT?
Build the path forward to our digital transformation leveraging the pillars of IT
Innovate right ! Is Predictive Analysis the next big thing? Are correlation engines the next frontier?
Enable the means to be who we say we want to be (governance and funding)
Through the right governance and leadership move forward 1 day at a time (what is good leadership in a political environment?)
Prioritize right (choose the right battles) Remember how impossible Cloud computing was? “Honey do you have the keys?” Encryption Keys
Cuba?
IT
Obstacles to overcome: Attitudes: ‘We don’t do cloud computing’ Concerns: Inviolability of proprietary data in the cloud
Solutions implemented Keep the keys to your house Encryption, only WHO holds the decryption keys Your data is your data – period Encryption by cloud owner is sometimes not enough
Other UN agencies now following suit
GAME CHANGER – CONTROLLED ENCRYPTION IN THE CLOUD
IT
TANGIBLE ILLUSTRATIONS OF IT AT PLAY
Breakthrough Innovation Viruses are not the only things that can mutate you know…
Bluetooth fever patches (if they don’t call you won’t know…)
Points of Entry management (Airports / Ports / Crossing points…)
Influenza vaccine deployment (strategic stock and distribution)
Symptoms monitoring people in the field and returning from the field
Command center With right KPIs and right visuals
IT
IN THIS KEYNOTE YOU HAVE HEARD ABOUT…
01 CIOs mid-life crisis
02 The true role of the CIO and IT
03 The applicability of your skills to support the enterprise
04 “The road ahead…”
PS You were indeed in the right room weren’t you ?
20 Making a better world & Things bigger than us 05
So are you ready to help make
a better world?
Volunteers?
This presentation is intended for a restricted audience only. Extracts of WHO information can be used for private study or for educational purposes without permission.
IT
World’s Deadliest Animals
Number of humans killed by animals, 2015
SOURCES: WHO; crocodile-attack.into: Kasturiratne et al. (doi.org/10137l/journalprned.OO50218), FAO (webcitation.org/6OgpS8SVO): Linnell et al. (webcitation.org/60RL7DBUO), Packer et al (doiorg/10.1038%2F436927a); Alessandro De Maddalena. All calculations have wide error margins.
IT
830,000 Mosquito
World’s Deadliest Animals Number of humans killed by animals, 2015
IT
580,000 Human
World’s Deadliest Animals Number of humans killed by animals, 2015
IT
3.0 EXECUTING Process Group
3.1 Track and Control the
Project
3.2 Manage
Project Change
3.3 Manage
Project Risks
3.4 Manage
Vendors and Contracts
3.5 Report Project
Performance
Ready to close
4.1 Perform
Handover
4.2 Document
Learned
4.3 Perform
Administrative Closeout
4.0 CLOSING Process Group
Lessons
Project
LIFE LINE TO GET THINGS DONE IN A COMPLICATED WORLD (PMBoK)
2.1 Establish
the Project
2.2 Set Project
Procedures and
Protocols
2.3 Develop
Work Breakdown
2.5 Allocate Project
Resources
2.6 Estimate
Project Costs
2.9 Establish the
project baseline
Ready to execute
2.7 Optimize the Project Plan
2.8 Develop Risk Mgt
plan
2.0 PLANNING Process Group
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Project Schedule
2.4 Create
Ready to plan
Definition
1.4 Prepare the
Project Analysis
Ready to initiate
1.0 INITIATING Process Group
1.1
Identify the project or
product
1.3 Develop the
Project
1.2 Determine
Stakeholders and
Leadership
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4
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2
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1
IT
SHARED SERVICES PORTFOLIO _ SHARE BETTER
NETWORK SECURITY GLOBAL PRIVATE NETWORK
REMOTE ACCESS
TEC
HNIC
AL
INFR
ASTR
UCTU
RE
CLOUD SECURITY
MOBILE DEVICE MANAGEMENT APPLICATIONS HOSTING
IDENTITY AND ACCESS MANAGEMENT
AUDIO/VIDEO/WEB CONFERENCING
PRESENCE AND INSTANT MESSAGING GLOBAL E-MAIL
TELEPHONY
COLLABORATIVE TEAM SITES
FILE STORAGE AND SHARING
PRO
DUC
TIVI
TY A
ND
C
OLL
ABO
RATI
ON
BUSINESS WORKFLOWS SURVEYS AND DATA COLLECTION CORPORATE SYSTEMS
HEALTH DATABASES BUSINESS INTELLIGENCE WEBSITES AND PORTALS
BUSI
NES
S IN
FORM
ATIO
N
SYST
EMS
ENTERPRISE SOCIAL NETWORK
EMERGENCY DIGITAL PLATFORM
VENDORS AND CONTRACTS MANAGEMENT
APPLICATIONS DEVELOPMENT
SOLUTIONS ARCHITECTURE
IT GOVERNANCE AND SERVICE MANAGEMENT
PROJECT MANAGEMENT
INFORMATION SECURITY
USER SUPPORT AND TRAINING
Shared Services To Be Developed During 2016-2017 Shared Services Available Today
GLOBAL SYNERGY DESKTOP
DATA CENTRE MANAGEMENT
FINANCE MANAGEMENT
PREDICTIVE ANALYSIS / CORRELATION