IT INITIATIVES

ByB M Saxena

Various Cards• Various Types of Cards: The IT enabled cards include ATM Cards,

Debit cards, Credit Cards and Smart Cards. • ATM Cards Debit Cards Credit Cards Smart Cards • ATM cards - are the magnetic strip based cards which can be used

to withdraw money from ATMs. These cannot be used to make purchases at Point of Sale (POS) i.e. at merchant establishment.

• Debit cards - are also magnetic strip based cards and in addition to performing the function of withdrawing cash from the ATMs, these can also be used to make purchases at Point of Sale i.e. at merchant establishment or over the internet for e-commerce transactions These can also be known as buy now pay now cards .

Credit Cards• Credit cards - are also magnetic strip based cards. In contrast with

debit cards, these are the cards with preset credit limits. These can be used to make purchases at Point of Sale i.e. at merchant establishment, as well as to withdraw cash from ATMs. These can also be known as buy now pay later cards .

• Smart Cards - These cards are chip based cards. The chips in these cards are capable of many kinds of transactions. For example, you could make purchases from your credit account, debit account or from a stored account value that's reloadable. The enhanced memory and processing capacity of the smart card is many times that of traditional magnetic-stripe cards and can accommodate several different applications on a single card .

PNB MITRA ATM Cards

• PNB MITRA ATM Cards - In all No Frills accounts opened under PNB MITRA scheme, Bank has launched a new type of ATM card known as PNB MITRA ATM Card. The salient features of these cards are as under:

• All MITRA account holders of all the branches are eligible for issuance of these ATM cards.

• Withdrawal limit from ATMs is ` 5000/- per day. • These cards are not valid for POS/E-commerce transactions. • These will non-personalized ATM cards. • Only one account can be linked. • No add on card facility is there. • No annual fee, No charges for duplicate Card/PIN. • Entry and verification will be done through menu option DCARD using

option “M” in type of card.

Biometric ATM Cards

• Biometric ATM Cards - Makes it possible for illiterate or barely literate population to become part of the banking user community. Now, after the introduction of the Mitra ATM Cards, it has been decided that henceforth, Biometric Cards in our Bank would be issued in the form of „Mitra Biometric ATM Cards‟ as a non-personalized Card.The salient features of these cards are as under:(TBD 23/2012)

• Under this category cash withdrawal limit on ATM is ` 5000/- per day. Card is not enabled for POS / e-commerce transactions. Mitra Biometric cards can be used at PNB ATMs only.

• Application supports transaction authorization mechanism with Biometric finger scans of the cardholder. The cardholder has to register four fingers on the scanner and shall be able to use any of the four registered fingers for doing an ATM transaction.

Debit Cards

• Types of Debit cards: The debit cards in general have a validity of 7 years and are broadly classified under 2 categories

• 1. Non personalized cards (Cards without name and / or photo) • 2. Personalized cards (Cards with name and / or photo) • Under both the above broad categories we can have following two sub

categories: • 1. PIN Based Cards: In order to make transactions at POS using these cards

the cardholder has to punch PIN • 2. Signature Based Cards: In these cards the POS transactions can be done

by signing the charge slips and punching of PIN is not required. However, in order to withdraw from ATMs the functionality is same for both types of cards. Another difference between PIN based and signature based cards is that the latter can be used for making e – Banking transactions over Internet whereas the former cannot be used for the same. There are 2 types of signature based cards:

• i. General/ Normal Signature Based Debit Card • ii. Platinum Debit Cards

RuPay Debit cards

• PNB RuPay Debit Cards (TBD 33/2012) RuPay debit card is a new card payment scheme launched by the National Payments Corporation of India (NPCI) to fulfill RBI‟s vision to offer a domestic, open-loop, multilateral system which will allow all Indian banks and financial institutions in India to participate in electronic payments. SALIENT FEATURES:

• This RuPay card will be magnetic strip card • This Rupay enabled debit card can be used only in India • This is a PIN based card i.e. PIN will be required both at ATM and PoS terminals for

operation of the card, which makes the card more secure . • Card Can be used for cash withdrawls at ATMs & POS transactions • Cash withdrawal will be through all the RuPay enabled ATMs only • Card can be used at selected PoS terminals identified by NPCI • Card cannot be misused as PIN will be required at both ATM and PoS terminals for

operation of the card. • The RuPay Card may be linked up to 3 Accounts per card. • Each card holder may opt up to two add-on cards for family Members. • Cash Withdrawals at ATMs : Upto ` 25,000/- per day, with a per • transaction limit of ` 15,000/- • POS Transactions : Upto ` 60,000/- per day • The card will be valid for a period of seven years

Personalized RuPay Kisan Cards

• Personalized RuPay Kisan Cards (TBD 54/2012) SALIENT FEATURES:

• For KCC Customers of the Bank only.

• This is a Personalized RuPay Card.

• Personalized RuPay Kisan Card option under Type of Card Field: Personalized RuPay Kisan Card – PK.

• Transaction limits under ATM & POS are same as RuPay debit card.

Eligibility for issuance of Debit cards

1. Classic Debit Cards: • All the Customers, who maintain Current / Saving Fund / Overdraft account

with our Bank. The designated account can be in joint names with 'either or Survivor‟, 'Former or Survivor' mandate and to all the account holders in such accounts having operation mandate as 'Any one'. In case of 'Former or Survivor' account card can be issued to Former only.

• Only overdraft accounts against security of Bank‟s Deposits and Govt. liquid securities are covered under the scheme.

• The card will not be issued to firms, HUFs and Corporate bodies. 2. Platinum Debit Cards: • Customers who maintain minimum average quarterly balance during last

quarter of ` 1.00 lac in case of a Current Account (sole proprietorship) and ` 50,000/- in case of a Saving Fund Account are eligible for issuance. In case of Current (Overdraft), the customers who are enjoying limit of ` 1.00 lac and above are eligible for Platinum card. Only overdraft accounts against security of Bank‟s Deposits and Govt. liquid securities are covered under the scheme.

• All the staff members (including retired employees) of our Bank. • Any other customer, who in the opinion of Incumbent is a valued customer for

the Bank. The discretion is to be exercised judiciously and not arbitrarily

Add On cards and Add On accounts

• Customer can avail facility of 2 additional cards for his/her family members. All cards work on main account of primary card holder.

• Maximum of 3 accounts (one primary + 2 other accounts) can be added to a single card. Transactions are allowed on any account.

• The accounts can be of any CBS branch but these should be of the same name and held in same capacity.

Cash Withdrawal limit & purchase limit from POS

1. Classic Debit Card • Cash withdrawal ATM - 25000/- per day (Max

15000/- per transaction) • Point of Sales (POS) - 60000/- per day 2. Platinum Card • Cash withdrawal ATM - 50000/- per day (Max

15000/- per transaction) • Point of Sales (POS) - 125000/- per day

Bank’s Charges

Issue Charges NIL

Annual fee 100/-

Add on Card 50/- per card

Duplicate PIN 25/-

Duplicate Card 100/-

Card with photograph 25/-

Staff Free for all

Transfer of Funds

• Transfer of Funds through ATM facility has a limit of 1 lac per transaction for transfer of funds to accounts linked to the ATM/ Debit Card being used.

• The per-day limit for transfer of funds to other accounts (CA/SF) within the Bank, using a PNB ATM/Debit Card at a PNB ATM, shall be the same as the per day cash withdrawal limit applicable for that card. There shall be no limit on the number of transactions that can be undertaken. This limit is applicable on ALL variants of ATM/Debit Cards.

• Master Card Money send Programme – Cross Border Remittance (OSD 3/2009) PNB Card Holders can receive funds from any Master Card Holder of participating bank situated abroad. The salient features of this scheme are as under: Eligibility: All PNB Debit Card Holders (Maestro and Master Card) Txn. Limit: Minimum ` 500 (approx USD 10) and Maximum ` 125000 (approx. USD 2500). No daily/monthly limit. Charges: NIL

• Reward Point Scheme on PNB Debit Cards Under this scheme, w.e.f. 20.10.2010, Reward Points would automatically accrue to PNB Debit Card users, in proportion to the amount spent through their PNB Debit Cards at POS (Point of Sale swipe machines) Terminals and for E-Commerce transactions (that is for transactions where the debit card is used over the internet for shopping, booking of tickets etc) This scheme would be valid for a period of three years, that is upto 19.10.2013. These accrued points would be valid a period of 36 months. During the periodicity of the scheme, the Reward Points which accrue to a card holder may be redeemed as per the choice of the card holder against the free goods and services available. The host of such goods and services on offer may be viewed at the program web portal http://www.pnbrewardz.com/. The Reward Program toll-free number is 1800-209-3335.

Monetary Compensation Scheme for the Family Of Active PNB Debit Card Users, In Case Of Their Accidental Death

Type of Card Compensation per Cardholder

ALL Types of Platinum Cards

including Rupay card 2,00,000/- (Rupees Two

Lac)

Classic / Maestro Debit Card /

KISAN Debit Card including

Rupay card

50,000/- (Rupees Fifty Thousands)

PNB Mitra, Kisan ATM Cards 25000/- (Rupees Twenty Five Thousands)

Rakshak Classic Debit Card –for

person below officer rank

2, 00,000/- (Rupees Two Lac)

Rakshak Platinum Debit Card

for Lieutenants & above

5, 00,000/-

(Rupees Five Lac)

Monetary Compensation

• The Insurance Cover is payable in case of death of a card holder that is the direct consequence of an accident.

• The eligibility of the card holder to be covered under the scheme is linked to the usage of the Debit Card. The scheme would be applicable to only those card holders who had used his/her Card for a Financial Transaction within 90 days preceding the date of incidence The policy will be applicable for exiting as well as new Debit Card Holders.

• In case of a customer holding multiple cards, the benefit would be available only once on the card carrying the highest value.

• In case of Joint accounts, only the first account holder will be eligible for the benefit.

• Add- On cards would not be covered under the scheme Cards issued under NRI accounts would not be covered under the scheme

RBI’s guidelines on resolution of ATM Complaints

• Customers must be reimbursed the amount wrongfully debited on account of failed ATM transaction within a maximum period of 7 working days from the date of receipt of customer’s complaint.

• Failure to re-credit the customers’ accounts within 7 working days from the date of receipt of complaint, bank shall pay compensation of 100/- per day to the aggrieved customer subject to filing of complaint with the Issuer Bank within 30 days of the date of transaction, without any claim from the customer, on the same day when the bank affords the credit for the failed ATM transaction.

• In case of Inter bank ATM sharing transactions, the issuer bank is entitled to claim such compensation from the acquirer bank, if the delay is attributed to the later.

• Banks shall extend the scope of concurrent audit to cover cases of delay in reimbursing the customers for failed ATM transactions

Cash Retention Limit in ATMs• Cash in ATM after Cash-replenishment shall not exceed 3 times of peak

withdrawals in a day during last one month subject to maximum cash retention limit of :

• 25 lac where average transactions per day is less than or equal to 300

• 40 lac where average transactions per day is more than 300

• Inter-Bank ATM Free Transactions (TBD Cir.TBD/ 25/2011 dr.24.06.2011) First 5 Transactions(Financial/and or Non-financial) at other banks’ ATMs for Saving Fund A/c holders are free per calendar month .Transactions exceeding the prescribed limit would be chargeable @ 20/- for financial transaction and @ 9/- for non-financial transaction each. In case of other than Saving Fund A/cs, all transactions will be chargeable @ 20/- for financial transaction and @ 9/- for non-financial transaction each

Menus relating to debit card

• DCARDINS Debit Card Inventory acknowledgement

• DCARD Debit card issue and request for activation

• DPINREQ Duplicate Pin request • SWCM Card information at Account level • ACM/7 or ACI/7 List of Cards linked to the

Account

PNB UPHAAR CARD : A GIFT CARD

• Eligibility - Customers and Non Customer, Non-Customers may purchase PNB Uphaar through payment from their account or by cheque from any PNB Branch.

• Type of Card to be issued -- Non-Personalized Cards. • Documents required for issuance of card (As per Bank’s existing guidelines for

KYC compliance) • For Existing PNB Customers: 1. Application form for issuance of Card. 2. The A/c should be KYC complaint.

• For Non-Customers: • 1.Application form for issuance of Card • 2. Identity Proof: - PAN card, Passport, Driving License, Voter ID card or any

other proof as per Bank’s guidelines for KYC compliance • 3.Address Proof: - Telephone Bill, Electricity Bill, Ration card or any other proof

as per Bank‟s guidelines for KYC compliance • 4. The Mobile Number of the cardholder is mandatory

PNB UPHAAR CARD : A GIFT CARD

• Applicability of Card - Pan India • Amount to be loaded in PNB Uphaar Card Minimum: 500/- Maximum: 50000/- • Validity of the Card - Minimum 6 months maximum upto 12 months from date

of issue Replacement of a card before the minimum validity period would attract card replacement fee

• Transactions at POS (Cash withdrawal is not allowed through the card.) • No minimum limit • Maximum – 50000/- (Subject to balance available on the Card); up to 25000/-

per day. • Schedule Of Charges • Joining Fee: Free of cost • Card replacement fee (if card is lost): 25• Duplicate PIN Fee :- 25

PNB UPHAAR CARD : A GIFT CARD• Issuance of duplicate PIN • The original purchaser of the Card may lodge a request with a branch for issuance of

Duplicate PIN. • The duplicate PIN will be sent to the branch from where such a request has been

generated. • Reporting loss of Card - To be immediately reported to Bank‟s Call Center by the

card holder for hot listing of Card. • Re-loading of Card - PNB Uphaar is not a reloadable card.

• PNB Uphaar card would be accepted at: • All the POS / Merchant establishment having Maestro / Master Card logo. • Over Internet for Ecommerce Transactions.

• Facilities to be provided to card holders • Purchase at POS machines and over Internet for up to 25000/- per day • Other E-commerce transactions such as payment of Utility Bills / booking of tickets/

making purchases etc. over the Internet

Credit Cards

• Types of Credit cards: The credit cards are broadly classified under 2 categories

1. Credit Card for Individuals:

• i. Classic cards • ii. Gold Cards

• 2. Credit Card for Corporates: The two variants are Corporate card with individual liability (CCIL) and corporate card with corporate liability (CCCL) and are further have following two varieties

• i. Classic cards • ii. Gold Cards

Credit Cards

• Eligibility for issuance of Credit cards for individuals

• 1. The applicant should have banking relationship with us (PNB) with a satisfactory track record for minimum 6 months. In exceptional cases, the cards may be issued to the non – customers also on the recommendation of Incumbent In – Charge

• 2. The application should be literate, i.e. 10th standard pass • 3. The applicant should have independent financial means • 4. The applicant should be between the age of 21 years and up to

65 years (@). For add-on cards – minimum age will be 18 years. • 5. The applicant should be residing/working within the city limits

of identified centre • 6. Minimum Annual Income ( Per Annum)

Profession For Classic For Gold

Salaried applicant

1,00,000 2,50,000

Business/Self Employed/ Professional

1,00,000 2,00,000

Credit Cards• PNB Branches to issue PNB Global Credit Cards (CCD Circular No.2/2011 28th

January, 2011)

• In the initial stages PNB Global credit card was being issued only at the branches at identified centres. Thereafter, it was decided to include all branches at Urban centers for issuance of Credit Card to public, in view various requests received by the Division from Circle Offices for addition of new centers ,and this was circulated in terms of CCD circular No. 6/2010 dated 13.03.2010.

• Credit Card Applications will also be sourced by all the branches at Semi Urban Centres.

• For issuance of credit card at Rural Branches, Circle Heads may send specific recommendation to Credit Card Division HO ( based on potential available/High Net worth Individuals) for approval.

Credit Cards

• Documents to be submitted

• 1. The applicant should have PAN card or should submit the application with self attested copy of Form 60/61 (with Photo ID).

• 2. Income Proof i.e. copy of Form 16/Income Tax Return or Salary Certificate.

• 3. Residence Proof• 4. Identity Proof• 5. Passport size photographs of the Applicant is to affixed at

the space provided in the application. Applicant has to put his signatures across the Photograph.

Credit / Cash Withdrawal Limits in case of Credit Cards for individuals

Category of credit card

Minimum Limit Maximum Limit Cash withdrawal limit

Classic Card 10,000/- 1,00,000 30% of the card limit

Gold Card 50,000/- 5,00,000/- 40% of the card limit

Pre-approved Credit Card limits for Staff Members

Cadre/ Designation

Limit on the Card

Cash Limit Add-on cards

Subordinate Staff 5000 NIL NIL

Clerical 25000 5000 Two

Officers – JMG I 50,000 10,000 Two

MMG II & III 75,000 15,000 Two

SMG IV & V 1,50,000 30,000 Two

TEG VI 2,00,000 40,000 Two

TEG VII 3,00,000 60,000 Two

CMD / ED

5,00,000 1,00,000 Two

Major features of the credit cards

• No Annual Fee, No Renewal Fee, No Joining Fee • No Fuel Surcharge for single purchase of fuel between 400/- to 3000/- • Low Finance Charges (w.e.f. 01/02/2010 2.45% p.m. 29.81% p.a.) • 2 free add – on cards. • Free credit period of 20 to 50 days. • In case of classic card the billing cycle is 6th of previous month to 5th of current month to be paid on 25th of

the month. • In case of gold card the billing cycle is 9th of previous month to 8th of current month to be paid on 28th of the

month. • Rewards Points are available for individual cards @ 1 reward point valuing 0.50 (Fifty Paise) for every spend of

100 through card that can be redeemed (provided minimum 500 points are redeemed) by requesting in writing or by logging on to Bank’s website.

• At the time of making payment of the credit card bills, the customer has the option of paying any amount between Minimum Amount Due (MAD) or Total Amount Due (TAD). MAD is 5% of TAD.

•

• Payment & Collection Procedure for In order to facilitate easy and convenient mode of payment of credit card dues

• Payment & Collection Procedure for In order to facilitate easy and convenient mode of payment of credit card dues, the cardholder may choose to make payment at any CBS branch, through any of the following modes:-

•

Payment & Collection Procedure for Credit Card Dues

• In order to facilitate easy and convenient mode of payment of credit card dues, the cardholder may choose to make payment at any CBS branch, through any of the following modes:-

• Cash Deposit at the Branches• Transfer Cheque Payment• Clearing Instruments like cheque, draft, cash order etc• Internet Banking• Bill Desk• NEFT• ECS• Standing Instructions• Visa money Transfer Facility

Credit Cards to Individuals Drawing salary from account maintained with PNB

• At all branches of all Urban Center • Credit cards with Pre-assigned credit limit linked to net salary: 6000/- to

40000/-p.m. The Salary Range wise Limit would be as under:

Net Salary Credited to Account Card Credit Limit

6000-8000 12000/-

Above 8000-12000 18000/-

Above 12000-15000 25000/-

Above 15000-40000 Two months average of last three months net salary. The card limit will be fixed at the lower side of multiples of 5000/- i.e. in case the income is 23000/- the card credit limit will be sanctioned for 45000/-.

Credit Cards Housing Loan customers of the Bank

• Existing and prospective housing loan customers who apply for the credit card based on the Housing Loan facility sanctioned to them.

• For existing housing loan customers: HL Customer who are regular in repayment of Housing Loan installments.

• Proof of residence not required. • The Credit Cards to the Housing Loan customers will be offered in the variants of Classic and

Gold Card and the Card Credit limit will be as below:

Amount of Housing Loan Sanctioned

Pre- approved Card limit Type of card

2,00,000 to 5,00,000 10% of HL amount Classic

5,00,001 to 20,00,000 10% of HL amount subject to maximum of 1.00 lac

Gold

Above 20,00,000 5% of HL amount subject to maximum of 3.00 lac.

ORAs per recommendation of the branch based on the value of relationship with the bank

Gold

PNB World Travel Card• PNB World Travel Card (WTC) is a prepaid travel card just like our debit card denominated either

in USD/EURO/GBP for visitors going abroad. It will be on Master Card platform. The card holders will be given facility of withdrawal through ATM/POS displaying Master card logo across the globe except India, Nepal and Bhutan.

• The Cards will be issued by all the branches authorized to deal in foreign Exchange and branches specially authorized to issue World Travel Card

• Eligibility • Indian Nationals desirous of visiting abroad (except Nepal and Bhutan) for any purpose as

permitted by RBI against rupee or to the debit of their EEFC/RFC account. • Foreign Nationals while on visit to India against FOREX brought in India & or INR balance

supported by encashment certificate. • NRIs against surrender of FOREX / to the debit of their NRE / FCNR account. • Currency of Issue and Expiry Of WTC • USD, GBP & EURO • The Cards will be printed with expiry date in mm/yy format and the expiry will be 5 years from

the month of printing. • Documents required • Application form • Copy of valid passport, • Latest photograph of the customer and • Form A- 2 if currency sold exceeds USD5000 or equivalent

Internet Banking Services (IBS)

• Types of Internet Banking Services (IBS) - Internet Banking service is available to the customers of CBS branches for accessing their accounts through Internet without coming to the branches. Internet Banking Service is of two types:

• 1. Retail IBS • 2. Corporate IBS

• 1. Retail IBS is to be provided with all such retail customers whose constitution is defined as individual CUMM in FINACLE. It is to be kept in mind that the “Sole Proprietorship” accounts & Partnership accounts can also be included in IBS Retail (provided partnership firm does not want maker & checker concept through IBS. For Retail the customer has to fill in the form pnb1063 and Corporate customer has to fill in the form pnb1085. IBS registration can also be done through call centre, ATM or On line through the site http://netpnb.com under the link available New User or site name http://pnbindia.in through the link internet banking, which will take the user to netpnb.com.

• The FINACLE menu options for the creation of IBS Users are: • Retail IBS – IBSRPOST • Corporate IBS – IBSCPOST •

Internet Banking Transaction facility for NRI customers

• NRI customers are now allowed to have transaction facility on Internet. They can transfer funds under permitted categories i.e. NRE to NRE, NRE to domestic, NRO to domestic and NRE to NRO accounts. The procedure is as under: Fund Transfer Limit is 5.00 lac per day.

• Customers having View Facility already They can forward request through IBS- Request Menu and it will be processed at HO. The Tr. Password will be dispatched directly to the customer. Customer will again forward request for activation and the same will be activated within 24 hours.

• Customers desiring to have View and Transaction Facility PNB-1063 & pnb1085 (Appl. Forms) can be downloaded by the customer from site. He will fax or E-mail the request for internet banking service. The branch will forward request through IBSRPOST as per the prevalent procedure in case of retail customer. But in case of Corporate customer the corporate request on form no. pnb1085 (Form A) can be forwarded to Internet Banking Services through menu option IBSCPOST.

Functionalities of IBS

Accounts: All the accounts attached to the customer id are shown by the system and customer can visit the same.

Transfers: Apart from the own accounts, funds can be transferred to the other accounts in PNB. Also through NEFT, RTGS and IMPS can also be made under this link.

Service Requests: Various requests can be sent to the branch through this service.

Issue an FDR: Facility of opening online fixed deposits (e-FDR) has been made available to all Retail Internet Banking Users. Using the facility FDR can be made online through IBS without visiting the branch.

Mails: Any mail originated from RMDC will appear in this link and also mail can also be sent to the base branch.

PNB Credit Card: Through this link information and activities relating to the PNB Credit Card can be obtained.

Functionalities of IBS• User Activity History: Financial & Non Financial Inquiry can be made.• Personal Setting: Change of IBS Shield (Image & Phrase) and Challenge

Questions can be defined through this link. A User can also set Login Time within system default time which is 24x365 and transaction limit within system default limit of 15 Lac as third party transfer limit.

• Change Password: Login password and Transaction password can be changed any time through this link.

• Alerts: System will keep on giving the alerts to the customer through this link.

• Tax Credit Statement: Customer can watch his TAX Credit Statement AS26 by clicking this link.

• Apply for Bank Products: Customer can apply for other products of the bank.

• Change of User id: Bank has provided an online facility to change user id by the customer one time.

Other Payments

• Apart from the above functionalities bill payments of Electricity bill, Water payments bill, Gas Bill, DTH bill, Mobile Bill, Land Line Bill, Insurance Premium, Donations to charitable institutions, Fees to the Universities, Payment of Taxes and VAT to the states mentioned in the list, Share Trading Payments, Hotel & Travel bookings can be done, through the Internet Banking Services.

Retail IBS – Fund Transfer limits

• Transfer of Funds through Retail internet Banking can be classified under two heads:

• Within your own accounts – NO LIMIT• To 3rd party accounts – 15 lac per day• (3rd Party accounts may be of following types )• Utility Bill payments.• Intra Bank 3rd party transfer• Inter Bank 3rd party transfer ( Two types)• RTGS – 2 lac as minimum amount limit per transaction within the overall

per day funds transfer limit of 15 lac • NEFT – less than 2 lac per transaction• Under the modified option, Retail Customers have been enabled to set

their own daily transaction limit, for any amount, as per their need within the maximum limit of 15 lac per day. However, the default limit will continue to be 15 lac per day.

Time Limits for remittance of Funds through RTGS/NEFT using IBS.

• The funds can be transferred Inter Bank using the Internet Banking Services. The time limit is as under:

• RTGS (R41 transactions i.e. customer transactions) – Monday to Friday – 9 AM to 3.45 PM– Saturday – 9 AM to 12.45 PM

• (The outer time limit is 15 minutes prior to the last close time in branch)

• NEFT (N06 transactions i.e. customer transactions) – Monday to Friday – 6 AM to 6.45 PM– Saturday – 6 AM to 12.45 PM

• (The outer time limit is 15 minutes prior to the last close time in branch)

Real Time Gross Settlement (RTGS)

• RTGS (Real Time Gross settlement) is on line system through which inter-bank fund transfers take place.

• The transfer mechanism is controlled, monitored and settled by Reserve Bank of India. • Transactions are settled transaction by transaction throughout the day during stipulated

timings. • RTGS is fastest mode of inter-bank transfer of funds and customer receives the funds with

certainty on the same day. In RTGS the fund transfer is done in structured message formats. Our Bank’s product of RTGS is known as “PNB Insta – Remit”.

• Types of messages sent through RTGS• The outward messages sent by the branches are of following two types:• R41 messages i.e. the messages to be sent on behalf of the customers in which the debit

A/c has to be a customer account.• R42 messages i.e. the messages to be sent by the Bank for Inter Bank remittance

purposes. In this type of message the debit account cannot be a customer account. It has to be an Office account.

• Both the messages can be sent using the menu option HRTGS.• Amount Limit• Minimum amount : 2.00 Lac• Maximum amount: No Limit

Service Charges-Customer Induced Outward Transactions (R41)

Block Time of transaction verification

Time varying tariff per transact-tion (`)

Modified RTGS Charges

Modified RTGS Charges (inclusive of Service Tax @ 10.3%)

From To

2 lac to 5 lac

Above 5 lac

2 lac to 5 lac

Above 5 lac

1 09:00 12:00 Nil ` 25/- ` 50/- ` 27/50 ` 55/00

2 After 12:00

15:30 1.00 ` 26/- ` 51/- ` 28/50 ` 56/-

3 After 15:30

17:30 5.00 ` 30/- ` 55/- ` 33/- ` 60/50

4 After 17:30

10.00 ` 30/- ` 55/- ` 33/- ` 60/50

Service Charges• RTGS Inward – FREE • Inter Bank for clearing purposes (R42) : Same as above• STAFF AND PNB SUBSIDIARIES- NIL (Both for NEFT & RTGS)• In case of staff it is limited upto two remittances, for bonafide, i.e., for

non-commercial purposes, in a month.• Timings of Remittance

Message Type

Monday to Friday Saturday

RBI’s Timings PNB’s Timings

RBI’s Timings PNB’s Timings

R41 9 AM to 4.30 PM

9 AM to 4.00 PM

9 AM to 1.30 PM

9 AM to 1.00 PM

R42 9 AM to 6.00 PM

9 AM to 6.00 PM

9 AM to 1.00 PM

9 AM to 3.00 PM

Concept of IFSC and UTR no.

• IFSC: It expands to Indian Financial System Code and it is uniformly 11 characters in length for the entire Indian Banking Industry. In case of our Bank it is in the form of “PUNB+0+Four digit D.No.+00”i.e. for a branch having distinctive no. 1874, the IFSC would be PUNB0187400.

• UTR No.: It expands to Unique Transaction No. Once a message is created the system generates one UTR No. which is unique to each and every message and it is uniformly 16 characters in length for the entire Banking industry.

Menu Used in RTGS • HRTGS : for creating RTGS Transactions. • RTGSRPT : for inquiring any RTGS Transaction as per UTR

No., SOL wise, Amount wise, Date wise.• RTGSPNB : to generate various reports available.• BRTI :to find out IFS Code• PNBRPT 21: sub option 6 & 7, lists of IFSCs of PNB & other

bank are available.• IFS Codes list is also available in Punjab National Bank

knowledge centre site.• IFSCI : to inquire about the Bank, Branch & Address of

which the IFSC is available. • HRTGSV: For Bulk verification of NEFT/RTGS,

National Electronic Fund Transfer (NEFT)• NEFT is an application by which customers can transfer funds from

one bank account to another bank account in India in an efficient, secure, economical, reliable and expeditious system. This mode is used to transfer funds of smaller amount. The transfer mechanism is controlled, monitored and settled by Reserve Bank of India. Transactions are settled in batches on the basis of net settlement, throughout the day during stipulated timings.

• Types of messages sent through NEFT• The outward messages structure used by the branches is N06

messages i.e. the messages to be sent on behalf of the customers in which the debit A/c has to be a customer account.

• The messages can be sent using the menu option HRTGS. • Amount Limit• Minimum amount : No Limit• Maximum amount: No Limit

Service Charges

• OUTWARD NEFT - FOR CUSTOMER RELATED TRANSACTIONS: (Other than Local) & Local

• INWARD NEFT : FREE

Value Band Customer Charges Charges (Incl, Service Tax)

Upto ` 1 lac NIL NIL

Above ` 1 lac to ` 2 lac ` 15/= per transaction ` 16.50 per transaction

Above ` 2 lac ` 25/- per transaction ` 27.50 per transaction

Timings of Remittance

Message Type

Monday to Friday SaturdayRBI’s Timings

PNB’s Timings

RBI’s Timings

PNB’s Timings

N06 9 AM to 7.00 PM

9 AM to 6.45 PM

9 AM to 1.00 PM

9 AM to 12.45 PM

Through IBS

NEFT can be done at 6 AM but it will take off only at 9 AM

SMS Alert Facility• Before the launch of full fledged mobile banking our Bank launched SMS alert facility for

the customers, which can be availed by customers by registering their mobile no. through the Branch only.

• Branches • The request for registration of SMS Alerts can be submitted by branches through ‘Alerts’

menu in CBS.• The SMS Alert facility is available to both Retail and Corporate customers• Requests for providing the facility of SMS alerts / Mobile Banking may be uploaded in the

Bank’s system, only on receipt of a written request from the customer on any of the following formats:

• If the customer opts for the service in the account opening form• Through PNB1174 – SMS Alerts Slip duly filled by the customer• Through PNB1170 – SMS Alerts Corporate duly filled by the customer• Through PNB1167 – SMS Alerts & Mobile Banking Retail duly filled by the customer.• Mandate through Registers at Branches• CUSTOMER MANDATE TO REGISTER FOR THE SERVICES OF• RECEIVING SMS ALERTS & ISSUANCE OF ATM / DEBIT CARDS• Transaction Limits for getting SMS Alerts:• All Transaction at ATM, and through IBS or E-commerce.• 5001 and above - for the transactions through CBS

Pull SMS facility for Retail Customers.• SMS Alerts facility is a very useful tool which keeps the customers updated on the transactions

happening in their accounts through various modes such as Branches, ATMs, Internet Banking, Mobile Banking, POS, E-shopping etc.

• As a measure of strengthening controls on their accounts, Pull SMS facility has been introduced for Retail customers, who are registered for SMS Alerts facility. Now besides getting the SMS for transactions, customers will be able to fetch SMS for certain functions through Pull SMS facility.

• The customers have to create SMS in the following predefined format(s) according to the service(s) required by him and send to number-5607040 for the below mentioned functionalities:

• 1. For Balance Inquiry: • KEYWORD <space> 16 digit Account Number• e.g. BAL 015300XXXXXXXXXX• 2. For Mini Statement Inquiry:• KEYWORD <space> 16 digit Account Number• e.g. MINSTMT 015300XXXXXXXXXX• 3. For Self Transfer of funds (Daily limit ` 5,000/- ):• KEYWORD <space> FROM A/C <space> TO A/C <space> AMOUNT• e.g. SLFTRF 015300YYYYYYYYYY 015300XXXXXXXXXX 100• 4. For Cheque Status Inquiry:• KEYWORD<space> CHEQUE NUMBER<space> 16 digit Account Number• e.g. CHQINQ 123456 015300XXXXXXXXXX• 5. For Stop Payment of Cheque:• KEYWORD<space> CHEQUE NO. <space> 16 digit Account number• e.g. STPCHQ 123456 015300XXXXXXXXXX

Mobile Banking Services• Presently the Mobile Banking Service is available only to Retail

Customers. It will be launched for the corporate customers later. This service will allow the customers to view their accounts and make transactions through use of Mobile device. Based on different handsets available in the market, following flavors are available in the service:

• Manual SMS • Thin Client GPRS• Thick Client • USSD (Unstructured Supplementary Service Data) • (Presently available for Reliance, Vodafone, Tata Docomo etc.)• The FINACLE menu options for the creation of Mobile Banking

users is MBRPOST.

Mobile Banking Registration (One time activity)by the Customer

• Only through Internet (via PC/Mobile)• Registration (One time activity) – Only through Internet (via

PC/Mobile)– Click ‘Retail User Registration in website

‘https://mobile.netpnb.com/mbanking.html’ – At the time of first login please enter your User Id and Login Password

from the secured envelope sent by the bank. – System will ask you to change the password(s). After the successful change

of passwords, the system will show the next screen for registration.– Click the link at the ‘Mobile Banking Services’ in the Home Page and select

‘Manual SMS’ under the Mobile Banking Flavors for Pull SMS facility.– Log out from the page by click the ‘Log Out’ option at the top – right

corner of the screen.• Mobile Handset is now ready for sending SMS for balance inquiry,

Mini Statement and Cheque status inquiry.

Mobile Banking – Security Features• Separate passwords for login and transaction• Password is stored in one way encrypted form in the database• Mandatory change of password on first login• Password Expiry period –System will force user to change password

mandatorily after every 180 days• User Expiry period – User ID would get disabled if user does not login for a

period of 180 days• Disabling login-Id after ‘5’ consecutive unsuccessful login attempts• RBI Guidelines on Mobile Banking Services• Transaction Limit: Banks are permitted to offer this service to their customers

subject to a daily cap of ` 50,000/- per day per customer for both funds transfer and transactions involving purchase of goods / services.

• Technology and Security Standard : Transactions up to ` 1000/- can be facilitated by banks without end-to-end encryption. The risk aspects involved in such transactions may be addressed by the banks through adequate security measures.

RBI Guidelines on Mobile Banking Services

• Remittance of funds for disbursement in cash: In order to facilitate the use of mobile phones for remittance of cash, banks are permitted to provide fund transfer services which facilitate transfer of funds from the accounts of their customers for delivery in cash to the recipients. The disbursal of funds to recipients of such services can be facilitated at ATMs or through any agent(s) appointed by the bank as business correspondents. Such fund transfer service shall be provided by banks subject to the following conditions::

• The maximum value of such transfers shall be ` 5000/- per transaction.• Banks may place suitable cap on the velocity of such transactions, subject to a

maximum value of ` 25,000/- per month, per customer.• The disbursal of funds at the agent/ATM shall be permitted only after identification

of the recipient. In this connection, attention of banks is drawn to the provisions of the Notification dated November 12, 2009, issued by Government of India, under Prevention of Money Laundering Act, 2002, as amended from time to time.

• Banks may carry out proper due diligence of the persons before appointing them as authorized agents for such services.

• Banks shall be responsible as principals for all the acts of omission or commission of their agents.

ASBA(Application Supported by Blocked Amount)• Background • ASBA facility was introduced by SEBI in July 2008, as an alternative

mode of payment in the public/rights issue processes and co-exists with the process where cheque is used as a mode of payment of application money in public/rights issue.

• To begin with, this utility was made available to retail investors only and in April, 2010 it was extended to other categories of investors. In April 2011Qualified Institutional Bidders (QIBs) and Non Institutional Bidder (NIB) were mandated to use ASBA process only.

• In our bank ASBA was introduced in Nov, 2008 with CMSB, Mumbai designated as the Nodal Branch. Updated version of the utility, with most of the activities centralized at CMSB Mumbai, the Nodal Branch, was made available in the live server in March, 2011.

ADVANTAGES OF ASBA • No cheque to be issued hence no clearing • Money remains in the deposit account of the investor and earns

interest • Only lien is marked on the bid amount • Amount equal to allotted shares is debited to the investors

account only on allotment • No refund involved hence no hassles of lost/delayed refunds • Lesser movement of documents/ less paper work • Shorter turnaround time for entire allotment process • 5 applications can be made from a single deposit account in the

name of different investors • Investor deals with the known intermediary i.e. own bank • Fee based income for bank on allotment amount

ASBA-Eligibility

• An investor is eligible to apply in public offerings (IPO/FPO/Rights issue) through ASBA if he/she/they have:

• PAN card• Demat account (with any depository/depository participant)• Deposit account (CASA) having clear demarcated funds • ASBA PROCESS• The ASBA process involves receiving bids from investors,

entering and verifying the bid details in the ASBA module, marking of lien in investor’s deposit account, uploading of the bid details at BSE/NSE portal, marking of allotment, vacation of lien and transfer of funds from investor’s deposit account.

• Above stated activities in the ASBA process are carried out at various levels involving CMSB, Mumbai (Nodal or Controlling Branch), Circle Offices (COs) and Designated Branches (DBs)

Cash Management Services (CMS)• CMS is a value added service for our corporate clients where we

manage their receivables and payables with the help of technology and network infrastructure. This has been specially designed for the clients having requirement of collection of funds on pan india basis with agents depositing cash /cheques into the company accounts at various branches across INDIA. It is a system by which the cycle of collection is reduced and the reconciliation is done with the use of technology . Through this solution the collection requirements across multiple locations can be handled very efficiently. This system provided very efficient MIS facility to the corporate, with the help of which they can reconcile their accounts very effectively.To avail this service the customer has to specify their MIS requirements & enter into an agreement with the bank.

Customer Relationship Management (CRM)

• CRM is defined as the process of understanding, collecting and managing all the information relating to a customer in a business environment. The ultimate goal of CRM is to communicate with the customer more effectively and improve customer relationship. It is a business strategy that aims to understand, anticipate and manage the needs of the organization’s current and potential customers. It is a shift from traditional marketing as it focuses on the retention of customers in addition to acquisition of new customers.

BCP(Business Continuity Plan )for CBS Branches:

• The process of Business Continuity Plan has been fully computerized by the bank. A separate BCP Server has been installed by the bank at Data Centre as well as at all Circle Offices and branches also. Now the branches can view the latest balance Report ,Stop Payments details as well as signatures at the branch level. Using this BCP Server data the branches can perform the following functions even if the connectivity is not there. However these services can be provided by any branch to the account holders of that SOL only.

• CASH RECEIPT- Accept cash from the customers and enter the receipt vouchers in BCP system in offline mode. There is maker checker concept & one user will enter these vouchers and officer will authorize them. The system generates the offline transaction number which is to be noted on the face of the vouchers.

BCP - payments• CASH PAYMENTS – • For payments amounting up to ` 15000/-• Fall back upon Last Balance in the customer a/c and allow payment up to a maximum of `

15000/- only, without obtaining any letter of undertaking from the customer. • B. For payments exceeding ` 15000/-• Obtain letter of undertaking from the customer on the prescribed proforma before

making payment. Any amount can be paid subject to availability of balance in customer’s account as per BCP server.

• The payment in above case shall be made on case to case basis depending upon the merits of the case.

• Before making any payment, the authorized official/CTO shall physically verify signatures from the BCP server / the specimen signature slip available at the branch.

• The CTO will make payment within their existing vested financial powers after verifying the signatures and shall manually record the payments in his long book. The CTO will also enter the cash payments on BCP server in offline mode when the connectivity is not available. The BCP server generates an offline transaction number which must be recorded on the face of the payment instrument. This shall be verified by the officer in offline mode. The cashier shall make payments exceeding CTO limit and record all payments in his long book.

• In case of disruption of services at branch, it shall not make any intersol payments. • In case above payment results in overdraft in the customer account, the branch Manger

shall report the matter to RO/ZO and take steps for getting the account

TRANSFER TRANSACTIONS• Transfer transactions on the accounts of the concerned SOL can also be

entered & verified in offline mode by the CTO & officer respectively.• BCP tool also provides an option to generate the data file as per finacle

format . These files are directly generated upon running the option to generate file in C:\upload directory on the same PC where BCP is installed.

• Upon restoration of connectivity these files can be directly uploaded in CBS using Menu option TTUM for transfer entries and CTUM for cash transactions. This will generate one transfer entry and one cash transaction . The branch is required to post and verify these two transactions and proceed for the day end process.

• Please note that once these transactions have been entered & verified in BCP the same will not be required to be entered in CBS again.

THANK YOU