IT Governance Drivers of Process Maturity

Roger DebrecenySchool of AccountancyShidler College of Businessrogersd@hawaii.edu

Glen L GrayCalifornia State University at Northridgeglen.gray@csun.edu

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OMG, a year’s work in 15 minutes!!?!

Off we go ..

Which comes first?

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Which comes first?

4

Maturity?

Governance?

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42

35

Research Questions

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Dimensions of IT Governance

Dimensions of Process Maturity

Pro

cess

es

Matu

rity Time

Alignment

Structu

re

Com

plian

ce

OK, LHS FIRST

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5Process maturity

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Enterprise Architecture is what, exactly?

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Winning seven Tours

is easy compared

with getting to Level 5!

The coach has a plan we follow in every

game

Process Maturity

We use CobiT as the foundation for process definitions

All 34 processes, from strategy to tactics to delivery

The CobiT implementation of CMM

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Plan Organize

Acquire and Implement

Deliver and Support

Monitor andEvaluate

Attributes

Levels

Generic Maturity Model

The Methodology-Process Maturity

Identify process owner(s) for each of the 34 processes

Meet with each of the process owners Introduce the control objectives behind each of the

processes Ask them to self-assess maturity on each of the six

dimensions of process maturity Each interview takes from 0.5 1.5hours From five to fifteen interviews per entity

NOW THE RHS

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The Methodology-IT Governance

Interview the CIO using structured questionnaire Assess all aspects of governance/environment

Organization of IT

Level of compliance

Strategic importance

of IT Technology

Business/IT alignment Rate of

change

The Study

Large field study of 51 organizations Medium size to very large

International Germany/Austria 14 USA 17 Canada 4 Singapore 4 Mexico 4 Philippines 9

RESULTS

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The Big Picture on the LHS

2.22.5 2.3 2.0

PO AI DS ME

Data reduction prior to regression

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Maturity

450+ data

points

Governance250+ data points

RHS Variables

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CENTRAL Centralized IT organizationsDECENTRAL

Decentralized IT organizations

OUTSOURCE

Level of outsourcing

STRATEGY Business/IT alignment – “strategy” VISION Business/IT alignment – “vision”RISK Management of risk ENVIRON IT environmentSIZE Size: factorized from personnel, servers and

clients. SWARE Software complexityHWARE Hardware complexityDEVT Level of development of country

Results

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CENTRAL Centralized IT organizationsDECENTRAL

Decentralized IT organizations

OUTSOURCE

Level of outsourcing

STRATEGY Business/IT alignment – “strategy” VISION Business/IT alignment – “vision”RISK Management of risk ENVIRON IT environmentSIZE Size: factorized from personnel, servers and

clients. SWARE Software complexityHWARE Hardware complexityDEVT Level of development of country

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Whew!