www.issuetrak.comIssueTrak, Inc.249 Central Park Avenue, Suite 200Virginia Beach, VA 23462 USA

1 (866) ISSUETRAK (866-477-8387) 1 (757) 213-1300

About IssueTrak, Inc.

With IssueTrak’s web-based approach, Active Directory and SQL database ties-ins, this product has increased our internal and external communications ten-fold. A fantastic piece of software for a great price!

Daniel Orme-Doutre Consulting Engineer Microsoft Corporation

“

”

I wanted to take a minute and tell you how great I think IssueTrak is. I have never worked with a program that is so easy to use. I had the system up and running in just a few hours. Amazing! Your product is by far the best I’ve seen.

Richard Schwartz Director of Maintenance, Operations and Transportation Magnolia School District - Anaheim, CA

“

”

IssueTrak was founded in 1992 as a software development firm. After several years of delivering custom tracking applications to clients, founder Hank Luhring came up with a vision for a web-based software program that would allow customers to enter support requests online.

He believed this would provide a higher level of service, significantly

reduce the number of phone calls and emails support received, and yield substantial time and cost savings for both the vendor and the customer.

The company applied its considerable software development expertise to creating this commercial, off-the-shelf application and introduced the first version of IssueTrak in 2000.

Through constant customer feedback and product enhancement, IssueTrak has grown into a robust platform for internal and external customer support, IT help desk, workflow management, and issue tracking.

IssueTrak has more than 1500 customers in 34 countries. Customers include Microsoft, Cisco, Johnson & Johnson, EDS, ADP, Ralph Lauren Polo, Pepsi, UPS, Verizon, Rutgers, Delta Airlines, Raytheon, Lockheed Martin, Symantec, Canon, UBS, U.S. Bancorp, Deutsche Bank, Merrill Lynch, Rite Aid, Canon, Pitney Bowes and the U.S. Department of Defense.

The company is a Microsoft Gold Certified Partner and has been recognized with a number of awards, including the Inc. 500 in 2007 and the Deloitte Technology Fast 500 in 2005.

Our users just want to do everything in IssueTrak. It is rock solid and we are extremely happy with it.

D.J. Damian, I.T. Manager Van Can Manufacturing Company

“”

• Issue Tracking

• Customer Support

• Help Desk

• Asset Management

• Projects

• Executive Management

• Operations

• Facilities

• Accounting

• Payroll

• HR

Take Control!

Help Desk >>Customer Support >>

Issue Tracking >>

groups as human resources, payroll, tax compliance, operations, executive management and facilities maintenance in addition to help desk and customer support.

4 Award-winning, market-leading expertiseIssueTrak is the leading web-based issue tracking solution. It has been proven over the past 10 years and is used by more than 1500 customers – from small businesses to large – in 34 countries. Customers include Microsoft, Cisco, Johnson & Johnson, EDS, Ralph Lauren Polo, Pepsi, UPS, Verizon, Rutgers, Delta Airlines, and the U.S. Department of Defense. The company has been recognized with a number of awards, including the Inc. 500 in 2007 and the Deloitte Technology Fast 500 in 2005.

4 Amazing technical supportWe work hard to help you get the most out of your software – and we love getting rave reviews like “You guys rock!” when we help you solve a problem. Our wonderful support team, which is based in Virginia Beach, maintains an impressive track record: our customer satisfaction survey results are consistently over 96%.

Your software subscription and support includes unlimited telephone, email and web support during normal business hours plus emergency assistance for system-critical issues during non-business hours. You get unlimited access to our knowledge base 24 hours a day, seven days a week. All product updates and upgrades – even major releases – are also included.

4 Unlimited usersThere’s no limit to the number of users you can have. There’s also no limit to the number of issues you can have.

You only pay for licensed users: people who need to assign issues, have issues assigned to them, enter issues for others, or do system administration.

All other users are free.

Customers can submit their own issues and monitor their status – that’s free. Employees can have tasks assigned to them, assign tasks to others, update issues, open and close issues, and much more – that’s free. Managers can run reports and view a dashboard to gain insight into issues for the whole organization – that’s free too.

You can give free users up to 55 different permissions – that’s more than any comparable product.

You’ll be delighted with how cost-effective IssueTrak is.

4 Deployment takes a week (or less)You can begin using IssueTrak almost instantly. The web-based software is very easy to set up – an automated installer walks you through the steps. You can be up and running in as little as 60-90 minutes.

If you want help getting started, take advantage of our JumpStart program. Our highly skilled professional services team will introduce you to best practices and ensure that IssueTrak is set up to work flawlessly in your organization.

4 Use your own terminologyDefine your own names for issue types, classes, projects and locations. Add your own customized fields, screens and menu options. Choose color schemes, add logos, and select the information that displays on your dashboard.

IssueTrak is so flexible that it is used by such diverse

Keep issues from falling through the cracksWhen your employees and customers are waiting for answers, it costs them time and you money. With IssueTrak, you easily assign, track and manage issues so you never drop the ball.

Streamline and automate your issue tracking procedures – notify the right people and assign tasks, ensure accountability, prioritize more effectively, and monitor key performance metrics for your team.

Track status easilyView the number of unassigned, open and escalated issues; average response time; service levels; open incidents by assignee, group, type and priority; and more.

Your customers have their own private portal that lets them monitor their issues. Managers see the issues for their department. Executives view key metrics for the whole organization.

Each person sees just what they are supposed to see – and nothing else.

Empower customersGive your customers the self-service they want. Let them enter their own tickets by email (without logging in) or via their browser – without interrupting your support staff.

Keep everyone informed automatically with email notifications. With their own portal – customized with their logo and yours – customers can check the status of their issues at any time.

They can also search for solutions in the knowledge base and resolve problems themselves.

Take controlYou get the data you need to make important tactical and strategic decisions. You can identify trends and understand their impact. You can see where time is being spent and document the resources needed to resolve issues. You can monitor processes and map best practices.

With better information you can manage more effectively – and turn your support operation from a cost center into a profit center.

Our goal is to provide the best issue tracking software in the world.

Our mission is to help you be more productive, reduce your operating costs and ensure that you maintain a high level of customer satisfaction.

Give IssueTrak a try – you’ll be glad you did.

IssueTrak software

lets you easily assign,

track and manage

issues

IssueTrak

is the leading

web-based

issue tracking

solution

It is amazing that in less than a year, IssueTrak has truly become a business-critical application for us. At this point I can’t imagine working without it.

J. Mark Hollis Director of Information Technology Girl Scouts of Northeast Texas

“”

IssueTrak helps your organization track, communicate, resolve and report on the issues that affect your business. The result is a higher level of service to both internal and external customers, greater efficiency and reduced costs.

Why IssueTrak?

IssueTrak is a great product. In our business, we deal with a huge number of companies, and I can honestly say that the team at IssueTrak has been at the top of the list in terms of responsiveness and support.

Many years on, we remain a very satisfied customer. Hey - you rock!

Dave Robinet Director of Information Technology, North America Magna Powertrain

“

”

100% web-based – run IssueTrak on your servers or ours

groups as human resources, payroll, tax compliance, operations, executive management and facilities maintenance in addition to help desk and customer support.

4 Award-winning, market-leading expertiseIssueTrak is the leading web-based issue tracking solution. It has been proven over the past 10 years and is used by more than 1500 customers – from small businesses to large – in 34 countries. Customers include Microsoft, Cisco, Johnson & Johnson, EDS, Ralph Lauren Polo, Pepsi, UPS, Verizon, Rutgers, Delta Airlines, and the U.S. Department of Defense. The company has been recognized with a number of awards, including the Inc. 500 in 2007 and the Deloitte Technology Fast 500 in 2005.

4 Amazing technical supportWe work hard to help you get the most out of your software – and we love getting rave reviews like “You guys rock!” when we help you solve a problem. Our wonderful support team, which is based in Virginia Beach, maintains an impressive track record: our customer satisfaction survey results are consistently over 96%.

Your software subscription and support includes unlimited telephone, email and web support during normal business hours plus emergency assistance for system-critical issues during non-business hours. You get unlimited access to our knowledge base 24 hours a day, seven days a week. All product updates and upgrades – even major releases – are also included.

4 Unlimited usersThere’s no limit to the number of users you can have. There’s also no limit to the number of issues you can have.

You only pay for licensed users: people who need to assign issues, have issues assigned to them, enter issues for others, or do system administration.

All other users are free.

Customers can submit their own issues and monitor their status – that’s free. Employees can have tasks assigned to them, assign tasks to others, update issues, open and close issues, and much more – that’s free. Managers can run reports and view a dashboard to gain insight into issues for the whole organization – that’s free too.

You can give free users up to 55 different permissions – that’s more than any comparable product.

You’ll be delighted with how cost-effective IssueTrak is.

4 Deployment takes a week (or less)You can begin using IssueTrak almost instantly. The web-based software is very easy to set up – an automated installer walks you through the steps. You can be up and running in as little as 60-90 minutes.

If you want help getting started, take advantage of our JumpStart program. Our highly skilled professional services team will introduce you to best practices and ensure that IssueTrak is set up to work flawlessly in your organization.

4 Use your own terminologyDefine your own names for issue types, classes, projects and locations. Add your own customized fields, screens and menu options. Choose color schemes, add logos, and select the information that displays on your dashboard.

IssueTrak is so flexible that it is used by such diverse

Keep issues from falling through the cracksWhen your employees and customers are waiting for answers, it costs them time and you money. With IssueTrak, you easily assign, track and manage issues so you never drop the ball.

Streamline and automate your issue tracking procedures – notify the right people and assign tasks, ensure accountability, prioritize more effectively, and monitor key performance metrics for your team.

Track status easilyView the number of unassigned, open and escalated issues; average response time; service levels; open incidents by assignee, group, type and priority; and more.

Your customers have their own private portal that lets them monitor their issues. Managers see the issues for their department. Executives view key metrics for the whole organization.

Each person sees just what they are supposed to see – and nothing else.

Empower customersGive your customers the self-service they want. Let them enter their own tickets by email (without logging in) or via their browser – without interrupting your support staff.

Keep everyone informed automatically with email notifications. With their own portal – customized with their logo and yours – customers can check the status of their issues at any time.

They can also search for solutions in the knowledge base and resolve problems themselves.

Take controlYou get the data you need to make important tactical and strategic decisions. You can identify trends and understand their impact. You can see where time is being spent and document the resources needed to resolve issues. You can monitor processes and map best practices.

With better information you can manage more effectively – and turn your support operation from a cost center into a profit center.

Our goal is to provide the best issue tracking software in the world.

Our mission is to help you be more productive, reduce your operating costs and ensure that you maintain a high level of customer satisfaction.

Give IssueTrak a try – you’ll be glad you did.

IssueTrak software

lets you easily assign,

track and manage

issues

IssueTrak

is the leading

web-based

issue tracking

solution

It is amazing that in less than a year, IssueTrak has truly become a business-critical application for us. At this point I can’t imagine working without it.

J. Mark Hollis Director of Information Technology Girl Scouts of Northeast Texas

“”

IssueTrak helps your organization track, communicate, resolve and report on the issues that affect your business. The result is a higher level of service to both internal and external customers, greater efficiency and reduced costs.

Why IssueTrak?

IssueTrak is a great product. In our business, we deal with a huge number of companies, and I can honestly say that the team at IssueTrak has been at the top of the list in terms of responsiveness and support.

Many years on, we remain a very satisfied customer. Hey - you rock!

Dave Robinet Director of Information Technology, North America Magna Powertrain

“

”

100% web-based – run IssueTrak on your servers or ours

www.issuetrak.comIssueTrak, Inc.249 Central Park Avenue, Suite 200Virginia Beach, VA 23462 USA

1 (866) ISSUETRAK (866-477-8387) 1 (757) 213-1300

About IssueTrak, Inc.

With IssueTrak’s web-based approach, Active Directory and SQL database ties-ins, this product has increased our internal and external communications ten-fold. A fantastic piece of software for a great price!

Daniel Orme-Doutre Consulting Engineer Microsoft Corporation

“

”

I wanted to take a minute and tell you how great I think IssueTrak is. I have never worked with a program that is so easy to use. I had the system up and running in just a few hours. Amazing! Your product is by far the best I’ve seen.

Richard Schwartz Director of Maintenance, Operations and Transportation Magnolia School District - Anaheim, CA

“

”

IssueTrak was founded in 1992 as a software development firm. After several years of delivering custom tracking applications to clients, founder Hank Luhring came up with a vision for a web-based software program that would allow customers to enter support requests online.

He believed this would provide a higher level of service, significantly

reduce the number of phone calls and emails support received, and yield substantial time and cost savings for both the vendor and the customer.

The company applied its considerable software development expertise to creating this commercial, off-the-shelf application and introduced the first version of IssueTrak in 2000.

Through constant customer feedback and product enhancement, IssueTrak has grown into a robust platform for internal and external customer support, IT help desk, workflow management, and issue tracking.

IssueTrak has more than 1500 customers in 34 countries. Customers include Microsoft, Cisco, Johnson & Johnson, EDS, ADP, Ralph Lauren Polo, Pepsi, UPS, Verizon, Rutgers, Delta Airlines, Raytheon, Lockheed Martin, Symantec, Canon, UBS, U.S. Bancorp, Deutsche Bank, Merrill Lynch, Rite Aid, Canon, Pitney Bowes and the U.S. Department of Defense.

The company is a Microsoft Gold Certified Partner and has been recognized with a number of awards, including the Inc. 500 in 2007 and the Deloitte Technology Fast 500 in 2005.

Our users just want to do everything in IssueTrak. It is rock solid and we are extremely happy with it.

D.J. Damian, I.T. Manager Van Can Manufacturing Company

“”

• Issue Tracking

• Customer Support

• Help Desk

• Asset Management

• Projects

• Executive Management

• Operations

• Facilities

• Accounting

• Payroll

• HR

Take Control!

Help Desk >>Customer Support >>

Issue Tracking >>