I.R.I.S. © 2006, All rights reserved 1 GENERALI Belgium, a global Documentum Content Management...
-
Upload
reynold-weaver -
Category
Documents
-
view
218 -
download
0
Transcript of I.R.I.S. © 2006, All rights reserved 1 GENERALI Belgium, a global Documentum Content Management...
I.R.I.S. © 2006, All rights reserved 1
GENERALI Belgium, a global
Documentum Content Management
Solution since 2004
I.R.I.S. © 2006, All rights reserved 2
The needs:• Manage the incoming document flow (paper, fax, emails,…)• Deliver documents and e-folders to the end-users: Claims, Contracts,
…• Integration with the host system (IBM Mainframe)
The users:• Phase 1: Claims services (Fire, Car, Personal,…) : 80 users• Phase 2: All services of Generali Belgium : 250 users• Phase 3: Internet Access for agents and customers
The infrastructure:• Documentum 5 on 2 clustered UNIX servers• 2 Windows server for ClientFolder© and Post&Mail©
• Additional servers for document transformation, Web portal interface,…• Document capture with Ascent Capture
Generali highlights
I.R.I.S. © 2006, All rights reserved 3
Implementation time:• Phase 1: 6 months.• Phase 2: 1 year.• Phase 3: 1 month.
Man Day:• Phase 1: 200 days.• Phase 2: 100 days.• Phase 3: 15 days.
Project scheduling
I.R.I.S. © 2006, All rights reserved 4
The amount of information is growing every year
Includes structured, semi-structured, and unstructured data
Over 80% of enterprise information is unstructured (Fulcrum Research)
Structured
UnstructuredEmail & Attachments
PDFs
Checks
X-rays
PaperDocumentsRich Media
Web PagesAudio & Video
RecordsInvoices
Manuals
Claims
Contracts
Instant MessagesForms
Images
XML
Rows and Columns
Why Enterprise Content Management ?
I.R.I.S. © 2006, All rights reserved 5
Solution Overview
I.R.I.S. © 2006, All rights reserved 6
Universal repositoryWebtop
Web Publisher
Digital Assets Manager
eRoom
Records Manager
Web Clients
Content, Collaboration, Process ServicesContent, Collaboration, Process Services
DocumentsDocuments WebWeb DigitalDigitalAssetsAssets
FixedFixedContentContent
CollaborativeCollaborativeContentContent
Documents
Spreadsheets
Drawings
Forms
WML
SGML
HTML
XML
Code
Rich Media
Video
Images
Sound
Presentations
Records
Reports
Scanned Docs
Tasks
Schedules
IM
Notes
Discussions
Enterprise Content Management
I.R.I.S. © 2006, All rights reserved 7
IRIS Documentum business oriented clients
Web Clients
Content, Collaboration, Process ServicesContent, Collaboration, Process Services
DocumentsDocuments WebWeb DigitalDigitalAssetsAssets
FixedFixedContentContent
CollaborativeCollaborativeContentContent
Documents
Spreadsheets
Drawings
Forms
WML
SGML
HTML
XML
Code
Rich Media
Video
Images
Sound
Presentations
Records
Reports
Scanned Docs
Tasks
Schedules
IM
Notes
Discussions
Enterprise Content Management
Post&Mail IRMSClientFolder
I.R.I.S. © 2006, All rights reserved 8
Check in / Check outCheck in / Check out
<XML><XML>Integrated XML SupportIntegrated XML Support
Version controlVersion control
SecuritySecurity
Annotation ManagementAnnotation Management
Search and retrievalSearch and retrieval
Integrated Audit TrailIntegrated Audit Trail
Object relationship managementObject relationship management
LifecyclesLifecycles
WorkflowsWorkflows
Virtual DocumentsVirtual Documents
RenditionsRenditions
Main features
I.R.I.S. © 2006, All rights reserved 9
Application Client Folder Post&mail
Mainframe
IN OUT
AscentCapture
File Share
FTP
Scanning, mails, fax
Spool Rank Xerox
Input Web,
Impression RX
File Share
Impression
Fax, Mail
Rank Xerox
TOP CALL
Mainframe
Appel MFRM
Appel MFRM
Architecture
I.R.I.S. © 2006, All rights reserved 10
Incoming documents
Documents are imported from different sources• External documents : Fax, email, paper, Web portal,…• Internal documents : Spool files, Office documents,…
Automatic import and automatic routing :• Part of the fax and email are directly distributed to the right
service or person within the company• Spool are automatically archived and foldered in the right place
I.R.I.S. © 2006, All rights reserved 11
outgoing documents
Documents can be delivered to users by different ways :• Each internal or external user can access the content with the
Post&Mail client• Part of the documents are accessible from the Generali Web
portal• Documents can be merged in centrally printed mails• Documents or folders can be extracted and sent by email
I.R.I.S. © 2006, All rights reserved 12
Documents Exchange via IRIS Post&Mail
I.R.I.S. © 2006, All rights reserved 13
Dynamic PDF folders
Recomposed PDF folder view (chronologic or hierarchical)Bookmarks generationThumbnails generationPDF encryption
I.R.I.S. © 2006, All rights reserved 14
Direct folder access via IRIS ClientFolder
I.R.I.S. © 2006, All rights reserved 15