OHIOMarket Profile

Updated October 2015

October 2015

OHIO Market Summary

1.5 Million Potential Customers

OHIO Market Summary

Market Phone # Account # used for enrollment

Elec/Gas

Resi/Comm

Switch Timeframe

How is Free Energy Paid?

Enrollment Requirements

AEP: American

Electric Power

Customer Service: (800) 672-2231Outage:(800) 672-2231

17 Numeric Digits E Both 1-2 Billing

Cycles Check Service Delivery ID Number

There are 2 sub-companies of AEP Ohio that are both serviceable by Ambit Energy:1. Columbus Southern 2. Ohio Power

The Customer will only be required to provide the sub-company name if they are located in a zip code that is serviced by both sub-companies. The following information can be used to identify which sub-company to select during the enrollment:

* Columbus Southern – Service Delivery ID # starts with 000406210* Ohio Power – Service Delivery ID # starts with 001400607

OHIO Market SummaryAmbit Energy is known as:•CRES: Competitive Retail Electric Supplier

Invoicing: • Ambit Energy does not generate an invoice• The Customer will receive an invoice from their delivery provider• There will be no changes to the Customer’s regular billing cycle or

information• Upon enrollment Ambit will be responsible for the supply of service• The invoice will be divided into two parts:

• Supply Charge (Ambit Energy)• Delivery Charge (Incumbent)

NO Credit Checks = NO Deposits

OHIO Market Summary

Budget Billing: Contact delivery provider for more information• Budget Billing helps to generate an average usage and rate during peak seasons to

avoid high usage and rate charges. Please contact the incumbent to inquire about Budget Billing options for delivery and supply.

Assistance Programs:• Customers enrolled in an assistance program will need to contact their incumbent to

confirm whether or not they can switch to Ambit Energy and continue to receive the benefits associated with that discount program.

OHIO Market Summary

AEP - American Electric Power:• If an emergency occurs such as power outages, meter issues, downed

power lines etc. AEP should be contacted at (800) 672-2231• For inquiries regarding the delivery portion of an invoice, AEP customer

service can be reached at (800) 672-2231• For information via web, go to www.aepohio.com

**NOTE** Please contact Ambit Energy for any inquiries regarding the Supply portion of the invoice

OHIO Residential ProductsOhio American Electric Power

Electric Product Plans Rate ETF Buckeye State Select 3 Month Term* Term No

Buckeye State Select 6 Month Term* Term No

Buckeye State Select 12 Month Term* Term No

Buckeye State Select Variable Variable No

Ambit Certified Green Northeast 12 Month Term* Term No

Ambit Certified Green Northeast Variable Variable No

*For Customers on a term plan, the rate will remain the same throughout the term selected. A renewal notification is mailed out 45 days prior to the term expiration date. Unless a new plan is selected prior to the term plan expiring, Customers will roll to a Variable Plan.

Residential Customer Flyers with rates for each incumbent are available in PowerZone:Located in the Business Tools Tab > Advertising Tool Kit > Customer Flyers

OHIO Commercial Products

Ohio American Electric PowerElectric Product Plans Rate ETF

Ohio Small Commercial 12 Month Term* Term No

Ohio Small Commercial Variable Variable No

Ambit Certified Green NE Commercial 12 Month Term* Term No

Ambit Certified Green Northeast Commercial Variable Variable No

*For Customers on a term plan, the rate will remain the same throughout the term selected. A renewal notification is mailed out 45 days prior to the term expiration date. Unless a new plan is selected prior to the term plan expiring, Customers will roll to a Variable plan.

Commercial Rates for each incumbent are available in PowerZone:Located in the Tools Tab > Customer Tools > Small Commercial Pricing

OHIO Enrollments

American Electric Power:• 17 Numeric digit “Service Delivery Identifier Number”• Do not use the number marked “Account Number” to enroll the Customer

OHIO EnrollmentsThere are 2 sub-companies of AEP Ohio:

1. Columbus Southern

2. Ohio Power

Ambit Energy can service Customers under

either sub-company.

The Customer will only be required to provide the

sub-company name if they are located in a zip

code that is serviced by both sub-companies. The

following information can be used to identify which

sub-company to select during the enrollment:

* Columbus Southern: Starts with 000406210

* Ohio Power: Starts with 001400607

OHIO TPVThird Party Verification:

Third Party Verification (TPV) is a process that confirms the Customer’s request to switch their service to Ambit Energy. TPV is required for each service address enrolled and must be completed by the primary account holder. Customers can wait to be contacted by a TPV agent or they can call in to (800) 506-3151. TPV must be completed in order for the switch request to generate.

Verification Process:The TPV agent will verify the following information with the Customer:

• Customer Name: First and last name of the primary account holder. • Start Date: TPV Agent will verify the date of the enrollment and will advise that service will initiate in 12 – 45

calendar days. • Service Address: The location that is switching to ambit• Ambit product selected: Variable or Term plan along with the price of the product plan selected.• Contract Termination Date: The product plan expiration date.

Please Note: The contract date provided during TPV is an estimated date and could be up to 45 days from the date quoted.

• Authorization: “Do you understand that Ambit Energy will be the supplier of your electric service”

Rescission:Customers have the right to cancel their agreement within seven (7) calendar days. If a Customer cancels

service with Ambit Energy without choosing a new provider, the supply portion of the bill will revert back to the incumbent.

OHIO Free EnergyOur popular Free Energy Program is reducing electric bills for Customers & Consultants!

• Customers – must maintain 15 energized referral Customers who have received at least one invoice and are not in treatment. Each Customer has their own free enrollment site for referrals - A#.joinambit.com.

• Consultants – must maintain 15 energized Customers who have received at least one invoice and are not in treatment! These Customers cannot be referrals of another account.

• Calculations are based on the average daily energy cost of each referral Customer. This maximizes the amount of Free Energy earned and accommodates all bill schedules.

• The Free Energy referral credit is paid out in the form of a check.

• Referral Customers will not contribute toward Free Energy if they have a past due balance on their account.

• For more information, please review the Free Energy FAQs: PowerZone > Business Tools > Consultant Tools > Free Energy Program FAQ.

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