Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn...

42
Tata Tata indicom indicom Tata Teleservices Tata Teleservices ( ( Mah Mah ) Ltd. ) Ltd.

Transcript of Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn...

Page 1: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

Tata Tata

indicomindicom

Tata TeleservicesTata Teleservices ((MahMah) Ltd.) Ltd.

Page 2: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 2

India Telecom LandscapeIndia Telecom Landscape

Tata Teleservices Tata Teleservices ((MahMah) Limited) Limited

Sales & MarketingSales & Marketing

Operational EfficiencyOperational Efficiency

Financial PerformanceFinancial Performance

Moving ForwardMoving Forward

Page 3: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 3

India PotentialIndia Potential

• Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn)

• Highest ever subscribers added by the industry in Mar. 2006 – 5.3 Mn, ~ 5 Mn additions in Mobile alone

• Only 40% Indian population is reached by existing mobile service networks

• Category C circles are witnessing the highest growth in telecom services

• Telecom revenues expected to double from USD 15 Bn in FY 04-05 to USD 30 Bn in FY 09-10

Source: ABN Amro, October 2005

3.586.4913

33.31

52.2

80.68

115.38

194.04

152.69

239.09

-5102540557085100115130145160175190205220235250

Mar-01A

Mar-02A

Mar-03A

Mar-04A

Mar-05A

Mar-06E

Mar-07E

Mar-08E

Mar-09E

Mar-10E

Mobile Subs (Mn)

0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

Mobile

Tele-density

(%)

Mobile Subs (Mn) Mobile Tele-density

Govt. target: 200 Mn subs by Dec 2007*

Mobile subscriber forecast

Rural & Urban teledensity gap is w idening

4 4.85.8

6.98.2

10.412.2

14.3

19.7

31.1

0.3 0.3 0.4 0.5 0.7 0.9 1.2 1.5 1.7 1.94

7.4

5.14.33.62.92.31.91.61.3

11.3

0

5

10

15

20

25

30

35

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005

Tele

den

sit

y

Urban Rural Total

Source: Indian Telecommunication Statistics 2004, DOT & TRAI

Telecom Service Performance Indicators

Page 4: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 4

India Telecom LandscapeIndia Telecom Landscape

Tata Teleservices Tata Teleservices ((MahMah) Limited) Limited

Sales & MarketingSales & Marketing

Operational EfficiencyOperational Efficiency

Financial PerformanceFinancial Performance

Moving ForwardMoving Forward

Page 5: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 5

Why Why MaharashtraMaharashtra??

Tata TeleservicesTata Teleservices ((MahMah) Ltd.) Ltd.

India’s premier broadband network

based telecommunication service

provider.

First to launch private basic

services in Mumbai

Committed to making world class

telecom services available to

consumers in Maharashtra & Goa.

State-of-the-art broadband

infrastructure

Providing Integrated

communication services with

technical expertise

Bombay

• Comparable to cities like New York, Hong Kong, Tokyo

• Financial Capital of India

• Hub of financial revolution

• Cosmopolitan population

• Heavy population density

• Presence of all Key Operators

Maharashtra

• Well structured rural administration

• Rich farmers and trader communities

Page 6: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 6

Network RollNetwork Roll--outout

M UM BAI

KHAPO

LI

KHANDAL A

L ONAV AL E

TALE

GA

ON

CH

INC

HA

VAD

PIMP

RI

PU NE

S ASV AD

S AT ARAKO REG AO N

KA RAD

IS LAM P UR

KOL HAP UR

H ATKAL ANG DA

S ANG LI

M IRAJ

S O LAP UR

L ONI

S IRUR

S UP E

AHM ADN AGAR

N EV AS A

AUR ANGA BAD

NAV I M UM BAI

DO M BIV LI

BH IWAN DIKAL YA N

IGA TP URI G HOT I

NASHIKD EO LAL I

S INNAR

NIPH AD

LASALG AO N

KO PA RGAO N

S HIRDI

RAHUR I

JALN A

BULD HANA

KHAM GA ON

AKO LA

BE DNE RAAM RAV ATI

NAG PU R

NANDE D

YA VAT M AL

W ARDH A

BUT IBORI

CHAN DRAP UR

BA LLAL PU R

BH ANDARA

GO NDIA

OS M ANAB AD

PA RBHANI

PE N

M AHAD

NAGO THA N

CHIP LUN

RA TNAG IRI

KANK AULI

K UDAL

O JHAR

P IMP AL GAO N

M ALE G AON

DHUL E

JALG AON

BHUS AW AL

S AV ANT WA DI

P ANAJI

L ATUR

T ASG AO N

NE RLA

P AN DURP UR

B ARS I

ICHAL KARANJI

S RIRAM P UR

BA RAM ATIIN DAP UR

CHAKA N

KHE D

KA MT HIKALM ES HAW AR

NARS AP UR

SHIR WAL

W AIPA NCHAG ANI

M AH ABALES HW AR

A MA RNATH

UL

HA

SH

NA

GA

R

AL IBAG

V AS AI

V IRAR

PALG HAR

AL ANI

JAIS ING P UR TO W N NOT FO UND

L EG E ND

B IL ROU TE

T TSL /V SNL ROUTES

MAHAR ASHTRA

Mumbai to Mumbai to

NasikNasik

Ahmed Ahmed NagarNagar to to

SolapurSolapur

Mumbai to Mumbai to GoaGoa

PunePune to to

KolhapurKolhapur

Mumbai to Mumbai to

PunePune Ahmed Ahmed NagarNagar to to

PunePune

Mumbai to Mumbai to

NasikNasik

Ahmed Ahmed NagarNagar to to

SolapurSolapur

Mumbai to Mumbai to GoaGoa

PunePune to to

KolhapurKolhapur

Mumbai to Mumbai to

PunePune Ahmed Ahmed NagarNagar to to

PunePune

175 Towns rolled out by Mar`06

To go up to 230 by Mar`07

All major highways covered

TEC certification for Mumbai

Inbuilding coverage

Network Performance

Poised for explosive growth

Network Capacity 100K erlangs

Network utilization 42%

40% of addressable market covered

Capex FY07 590Cr.

Page 7: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 7

Market ShareMarket Share

38% up38% up

EOP Wireless Mar`05

Reliance

18%

BPL Cellular

18%

IDEA

13%

AirTel

14%

Hutch

15%

MTNL

5%

BSNL

9%

Garuda

0%

Tarang

0%Tata Indicom

8%

EOP Wireless Mar`06

Reliance

19%

BPL Cellular

14%

IDEA

12%

AirTel

17%

Hutch

13%

MTNL

7%

BSNL

7%Tata Indicom

11%

Tarang

0%

Garuda

0%

Page 8: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 8

India Telecom LandscapeIndia Telecom Landscape

Tata Teleservices Tata Teleservices ((MahMah) Limited) Limited

Sales & MarketingSales & Marketing

Operational EfficiencyOperational Efficiency

Financial PerformanceFinancial Performance

Moving ForwardMoving Forward

Page 9: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 9

Postpaid MobileWalky

• Most competitive tariffs in the market• STD call charges are among the lowest in India• Nationwide Roaming• Superior data throughput

• Caller Line Identification• SMS• Missed Call details• Internet• Phone book• Speaker phone• Extremely low tariffs

Market segmentationMarket segmentation

TRUEPAID

• India’s most affordable mobile service• 100% Talktime• Local calls for as low as 3 paise/sec

Page 10: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 10

Comprehensive Handsets PortfolioComprehensive Handsets Portfolio

Low End / Mass Market High EndMid End / Youth Market

LG 5235• Colour display

• Clamshell• English/Hindi

• BREW enabled• 2.7hr talk-time

Kyocera –Phantom, Blade, Rave• Colour display• Speaker phone

• BREW enabled• 3.5 hr talk-time

NOKIA 2112• Pip-height on a key

for visually impaired• Java enabled

NOKIA 6585• Colour display

• FM radio• JAVA enabled• Sim-card (T-SIM)

enabled

Samsung Neo• Slim Candy-bar phone• English/Hindi language

support• Polyphonic ringer-tone

• 75 gm weight• 3 hr talk-time

NOKIA 6225• Colour display

• Integrated Camera• FM radio• MMS support

• Java/WAP enabled

Indicom Gem (Huawei)• Incredibly small- 44 mm x

95 mm x 19 mm• Polyphonic ringer-tone

• 70 gm weight• 2 hr talk-time

Indicom Ace (ZTE)• Candy-bar phone• Polyphonic ringer-tone

• 80 gm weight• 3 hr talk-time• Sim card (T-SIM) enabled

Indicom star (ZTE)• Colour display

• Clamshell• Sim card (T-SIM) enabled

• 80 gm weight• 2 hr talk-time

LG 6335• Colour display• Integrated Camera

• Video recording• BREW enabled• WAP enabled

NOKIA 6255• Colour display

• Integrated Camera• MMS/Video streaming

• MP3/FM radio• Java/WAP enabled

Pantech PA-711• Colour display

• Speaker phone• Organizer

• BREW enabled

Page 11: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 11

Innovative Products & ServicesInnovative Products & Services

Fixed Wireless PhonesBest Service in

Emerging markets*

Wireless Internet (VoData card)

Mobile Content / Applications(Voice Portal, 1000 Games)

Pay Telephony Booths

* World Communication Awards 2005, London

Global Calling CardsValue Added Services

(Video on demand, Inspector Baaz, Cricket Zone, Prayer

Zone, Guru Zone)

Page 12: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 12

Walky

V-DATA

Enterprise SolutionsEnterprise Solutions

1500+ top Corporates are Tata Indicom customers

Enterprise Strategy

Target Customers

Corporate Houses

Corporate Employees

Product Portfolio

Enterprise solutions

Mobile Services

Walky

Wireline Solutions

Dedicated teams focusing on

Enterprise Sales

End-to-End Customer Care

Unique “Platinum” Database

1500+ top Corporates are Tata Indicom customers

Enterprise Strategy

Target Customers

Corporate Houses

Corporate Employees

Product Portfolio

Enterprise solutions

Mobile Services

Walky

Wireline Solutions

Dedicated teams focusing on

Enterprise Sales

End-to-End Customer Care

Unique “Platinum” Database

Audio & Web

Conferencing

Fixed Line, PRI

ISDN, ADSL

Leased Line

Advanced Solutions

� SMS Gateway � Centrex

� Road Warrior VPN � Brew & Java Apps

� SFA � Insta-connect

Mobile

Page 13: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 13

Co

rpo

rate

Mass M

ark

et

Go To MarketGo To Market

Center Of Excellence

MOBILE SERVICE

FWTPCO

Wireline

Services

Conferencing

Services

Vo-Data Card

Branded ShopsEnriching the Experience

Enterprise Solutions

PersonalizedServices

Key Account Management

Listening To Customers

Customer Satisfaction Task Force

Voice Quality CoverageAnytime, Anywhere

Best in ClassCustomer Care

Value AddedServices

Page 14: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 14

Aligning solutionsAligning solutions

BF

SI

BF

SI

Ph

arm

a&

Man

ufa

ctu

rin

gP

harm

a&

Man

ufa

ctu

rin

g

Healt

hcare

& E

du

cati

on

Healt

hcare

& E

du

cati

on

Reta

il &

Dis

trib

uti

on

Reta

il &

Dis

trib

uti

on

Go

vern

me

nt

Go

vern

me

nt

IT /

IT

ES

IT /

IT

ES

Tra

ve

l &

Ho

sp

itali

tyT

rave

l &

Ho

sp

itali

ty

M I D D L E W A R EM I D D L E W A R EM I D D L E W A R EM I D D L E W A R EM I D D L E W A R EM I D D L E W A R EM I D D L E W A R EM I D D L E W A R E

IndustryVerticals

Page 15: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006

Enterprise Customers Enterprise Customers (partial list)(partial list)

Page 16: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 16

India’s Largest Branded Telecom Retail ChainIndia’s Largest Branded Telecom Retail Chain

• Over 200 exclusive outlets, occupying 30,000 sq ft of prime retail space

• Shops for Sales, Customer Service and Service Experience

• Personalized service for each customer by professionally trained staff

• Interactive kiosks providing information about all Tata Indicom products

• Mobile / Fixed wireless phones, Broadband, Dial-up service, Content /

Applications

• Sampling points for broadband services such as VoD, Gaming & eLearning

Page 17: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 17

Increasing SubIncreasing Sub--BaseBase

Sub Base

1,006

1,184

1,364

1,677

1,840

950

1,150

1,350

1,550

1,750

1,950

Q4FY05 Q1FY06 Q2FY06 Q3FY06 Q4FY06

(`000)

Page 18: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 18

India Telecom LandscapeIndia Telecom Landscape

Tata Teleservices Tata Teleservices ((MahMah) Limited) Limited

Sales & MarketingSales & Marketing

Operational EfficiencyOperational Efficiency

Financial PerformanceFinancial Performance

Moving ForwardMoving Forward

Page 19: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 19

Business ValuesBusiness Values

Sale

s &

Mark

eti

ng

Cu

sto

mer

Ca

re

Netw

ork

Op

era

tio

ns

Operational Efficiency TATA Brand

People Processes

Increase Customer Delight

Increase Market Share

Increase EBITDA

⇒⇒⇒⇒ Speed ⇐⇐⇐⇐ ⇒⇒⇒⇒ Ownership ⇐⇐⇐⇐ ⇒⇒⇒⇒ Result ⇐⇐⇐⇐

A SolidFoundation

CoreFunctions

Voice Quality

Best in Class, Customer Service

Coverage: Anytime, Anywhere

Value Added Solutions

Value toCustomer

Page 20: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 20

People & Processes

TL9000 TBEM

Empowerment Retention

6 σ Q-Gates

Go to Market

• Voice Quality

• Coverage

• Best in class

Customer Care

• Enterprise

Solutions

• Center of

Excellence

• C-Sat Team

• Listening to

Customers

Diff

eren

tiato

rs

Mar

ket S

hare

Operational Efficiency

ARPU / CHURN CapEx / OpEx Optimization

Cost Per Sub Revenue Enhancement

EBITDA / PAT Capacity Utilization

Service

Portfolio

• CDMA Mobile

• FWP

• Wireline

• Conf. Bridge

• Push To Talk

• EvDo

• Data Card

• DVB & LBS

• Seamless

Mobility

• Brew/Java Apps

• Gamma

Platform

EBITD

A

StrategyStrategy

Page 21: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 21

Cross Functional

Teams

Transparency

Ownership Involvement Empowerment

Flat Hierarchy

Field visits

By Senior

Management

Attrition in

Control

Employee

Satisfaction

People People -- Our assetsOur assets

Page 22: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 22

Process Training & CertificationProcess Training & Certification

Processes

Certification

PA

ZE

A

ud

it

Tra

inin

g

In-trackIn-track

Employees

Out-trackOut-track

Outsourced& Partners

BENEFITS

• Consistency of Service

• Repeatability

• Consistent behavior pattern

• Flexible work force

• Nice environment for people

to work

• Multi-skilled people

synergize with peers

• Customers happy because

of consistency

• Bad seeds get weeded out

Page 23: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 24

Execution & TrackingExecution & Tracking

Page 24: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 26

Key Operational ParametersKey Operational Parameters

Sub per Employee

1,167

1,402

1,699

1,843

949

750

950

1,150

1,350

1,550

1,750

1,950

Q4FY05 Q1FY06 Q2FY06 Q3FY06 Q4FY06

Cost per Sub

885

700

597

535

477

400

500

600

700

800

900

1,000

Q4FY05 Q1FY06 Q2FY06 Q3FY06 Q4FY06Rs.

94% improvement in

Productivity

94% improvement in

Productivity

46% improvement in

Operating Cost per

Sub

46% improvement in

Operating Cost per

Sub

Page 25: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 27

India Telecom LandscapeIndia Telecom Landscape

Tata Teleservices Tata Teleservices ((MahMah) Limited) Limited

Sales & MarketingSales & Marketing

Operational EfficiencyOperational Efficiency

Financial PerformanceFinancial Performance

Moving ForwardMoving Forward

Page 26: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 28

Revenue (Rs.Crs.)

216

240

259

290

307

200

220

240

260

280

300

320

Q4FY05 Q1FY06 Q2FY06 Q3FY06 Q4FY06

Key FinancialsKey Financials

EBITDA

10

26

34

55

(25)(30)

(20)

(10)

-

10

20

30

40

50

60

Q4FY05 Q1FY06 Q2FY06 Q3FY06 Q4FY06

Rs. Cr.

Rs. Crs.

Rs. Crs.

EBITDA Turnaround

320% over Q4 of

FY`05

EBITDA Turnaround

320% over Q4 of

FY`05

42% improvement over

Q4 of FY`05

42% improvement over

Q4 of FY`05

Page 27: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 29

Scorecard Scorecard (Q4 FY06 (Q4 FY06 vsvs Q4 FY05)Q4 FY05)

EOP Sub Base (‘000)EOP Sub Base (‘000)

Total Revenue (Rs.Crs.)Total Revenue (Rs.Crs.)

18401840 83%83%

307307 42%42%

% improvementQ4 FY 06

477477 46%46%Cost per subscriberCost per subscriber

5555 320%320%EBITDA (Rs.Crs.)EBITDA (Rs.Crs.)

2626 138%138%Cash Profit (Rs.Crs.)Cash Profit (Rs.Crs.)

18431843 94%94%Productivity (Subs per employee)Productivity (Subs per employee)

10061006

216216

Q4 FY 05

885885

(25)(25)

(69)(69)

949949

Page 28: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 30

Subscriber Base

Crosses 2 million Landmark ���� 100%

Subscriber Base

Crosses 2 million Landmark ���� 100%

Turnaround HighlightsTurnaround Highlights

Cash Profit

Achieves Cash Profit Q4 ���� 138%

first time in quarter

Cash Profit

Achieves Cash Profit Q4 ���� 138%

first time in quarter

EBITDA

Positive for 4 quarters in a row ����

EBITDA over Rs.100 Crs. ���� 289%

EBITDA

Positive for 4 quarters in a row ����

EBITDA over Rs.100 Crs. ���� 289%

Revenue

Crosses Rs.1000 Crs. ���� 36%

mark

Revenue

Crosses Rs.1000 Crs. ���� 36%

mark

First time in TTML Improvement

Page 29: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 31

Customer SatisfactionCustomer Satisfaction

33% improvement in overall customer satisfaction

Mumbai Circle was Rated No. 1 in the month of Sep`05

For prepaid Segment

Across all competition

Mumbai

27

36

20 22 24 26 28 30 32 34 36 38

Q4 FY05

Q4 FY06

RoM

36

45

30 32 34 36 38 40 42 44 46

Q4 FY05

Q4 FY06

33%33%

25%25%

� Survey conducted by

independent agency

Page 30: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 32

India Telecom LandscapeIndia Telecom Landscape

Tata Teleservices Tata Teleservices ((MahMah) Limited) Limited

Sales & MarketingSales & Marketing

Operational EfficiencyOperational Efficiency

Financial PerformanceFinancial Performance

Moving ForwardMoving Forward

Page 31: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 33

Our GoalsOur Goals

Top Box in SalesTop Box in SalesTop Box in Sales

Top Box in Customer ServiceTop Box in Customer ServiceTop Box in Customer Service

Robust Network QualityRobust Network QualityRobust Network Quality

Operational EfficiencyOperational EfficiencyOperational Efficiency

Enhanced Financial Performance Enhanced Financial Performance Enhanced Financial Performance

TowardsTowards

BusinessBusiness

ExcellenceExcellence

Le

ad

ers

hip

wit

h C

lea

r V

isio

nL

ea

de

rsh

ip w

ith

Cle

ar

Vis

ion

Le

ad

ers

hip

wit

h C

lea

r V

isio

n

Page 32: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 34

Customer TouchCustomer Touch--PointsPoints

ObjectiveIncrease customer Touch-Points to enhance reach and accessibility to customers

Induce sales through higher walk-ins

Additional Services OfferedCash Collections

Cheque Drop Box

Complaints Management

Technical Support

Project Roll-out25% Touch-Points in pilot phase

Over 200 Touch-Points in Phase II rollout

Page 33: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 36

1995 1999 2000 2001 2002 2003

IS-95-B

• Voice• 64 Kbps Packet• RF Backward Comp.

• 2.4 Mbps Packet• RF Backward Comp.

CDMA2000 1xEV-DO

GSM

• Voice• 9.6 Kbps CSD

• 64 Kbps Packet• RF Backward Comp.

GSM GPRS

• High Capacity Voice • 384 Kbps Packet• New RF

-

• 240 Kbps Packet

EDGE (US)

EDGE (Europe)

CDMAIS-95-A

• Voice• 14.4 Kbps • CSD & PD

TDMAIS-136

• Voice• 9.6 Kbps CSD

• High Capacity Voice• 153 Kpbs Packet• RF Backward Comp

CDMA20001X

• 3.1 Mbps Packet• RF Backward Comp.

CDMA2000 1XEV-DV Rev. D

W-CDMA

UMTS

2004

-

W-CDMA

UMTS-HSDPAEU-DCH

UMTS Rel. 99

2005+

• 3.6+ Mbps Packet• RF Backward Comp.

• 3.1 Mbps Packet• RF Backward Comp.

CDMA2000

1XEV-DO Rev. A

Wireless Evolution to Spread SpectrumWireless Evolution to Spread Spectrum

Page 34: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 37

Future of MobilityFuture of Mobility

Architecture of Seamless Enterprise ConnectivitySource: CSC NTIS

IP Backbone/

Internet

Multi-mode terminal w/MobileIP client& IPSec Client

PublicWLAN

802.11 Access Points

Ethernet

WLANGateway

& FA

802.11 Access Points

Ethernet

WLANGateway,

HA, FA

Home AAA Server

Enterprise

Corporate LAN

VPNFirewall

PDSN/FA/HA/Firewall

CDMA WSP

PCF

BS

BS

MSC/RNC

GGSN/FA/HA/Firewall

GSM/UMTSWSP

BS

BSC

SGSN

CGF

BS

Mobile devices can connect to office networks anytime from anywhere….

• Current mobility is based on single wireless technologies.

• Future will allow automatic configuration for seamless roaming amongst various wireless technologies…and, hence, greater coverage (ubiquitous).

Page 35: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 38

Seamless MobilitySeamless Mobility

Seamless Mobility

Device independent

Network independent

Continuity of transaction

WIFI / DSL2G / 3G Cellular

WIFI2G / 3G Cellular

WIFI2G / 3G Cellular

WIFI2G / 3G CellularWIFI / DSLHow

Play a Game

Download a Song

Browse the Web

Get Directions (Map)

Compare PricesMake ReservationsSend / Receive

Text /Graphic FilesSend

Text messagesGet Traffic Conditions What

HOMEAUTODININGAUTOMALLAUTOOFFICEAUTOHOMEWhere

WIFI / DSL2G / 3G Cellular

WIFI2G / 3G Cellular

WIFI2G / 3G Cellular

WIFI2G / 3G

CellularWIFI / DSLHow

Play a Game

Download a Song

Browse the Web

Get Directions

(Map)

Compare Prices

Make

ReservationsSend / Receive Text /Graphic

Files

SendText messages

Get Traffic Conditions What

HOMEAUTODININGAUTOMALLAUTOOFFICEAUTOHOMEWhere

WIFI

2G/3G Cellular

WIFI

WIFI

WIFIWIFI

SERVICE CONVERGENCE

Tata

Indicom

PDSN

Tata

Indicom

PDSN

Indicom Wireless CDMA

Indicom

Leased line

inLotto OFFICE

@ CHENNAI

Local NAT box.

Terminal 1

Terminal 2

Terminal 3

Terminal n

.

.

.

.

.

.

.

Indicom CDMAModem

Road Warrior VPN

Wireless connectivity

Secured connection

Ideal for Corporates

Widely used by Lottery industry

Page 36: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 39

Technology at Consumer DoorstepTechnology at Consumer DoorstepVoDVoDVoDVoD////TVoDTVoDTVoDTVoD• Scan global video library of 100k titles• Point and click to select • One click authentication and payment• Start streaming title• Content tailored for YOUe.g. BW, commercialsVoDVoDVoDVoD////TVoDTVoDTVoDTVoD• Scan global video library of 100k titles• Point and click to select • One click authentication and payment• Start streaming title• Content tailored for YOUe.g. BW, commercials Video TelephonyVideo TelephonyVideo TelephonyVideo Telephony• Receive call during program• Click to see caller• Pause program to answer• Choose video on/off • Browse personal files pictures/web together• Resume programVideo TelephonyVideo TelephonyVideo TelephonyVideo Telephony• Receive call during program• Click to see caller• Pause program to answer• Choose video on/off • Browse personal files pictures/web together• Resume programClick To BuyClick To BuyClick To BuyClick To Buy• See item during program• Point and click item• Pause program and hyperlink to vendor• One click authentication and purchase• Resume programClick To BuyClick To BuyClick To BuyClick To Buy• See item during program• Point and click item• Pause program and hyperlink to vendor• One click authentication and purchase• Resume program Remote MonitoringRemote MonitoringRemote MonitoringRemote Monitoring• Scan global video sources of 100k streams• Point and click to select• Content tailored for YOUe.g. BW, zoom, pan• Two-way audio/video on demand for remote dialog / answeringRemote MonitoringRemote MonitoringRemote MonitoringRemote MonitoringRemote MonitoringRemote MonitoringRemote MonitoringRemote Monitoring• Scan global video sources of 100k streams• Point and click to select• Content tailored for YOUe.g. BW, zoom, pan• Two-way audio/video on demand for remote dialog / answeringVoDVoDVoDVoD////TVoDTVoDTVoDTVoD• Scan global video library of 100k titles• Point and click to select • One click authentication and payment• Start streaming title• Content tailored for YOUe.g. BW, commercialsVoDVoDVoDVoD////TVoDTVoDTVoDTVoD• Scan global video library of 100k titles• Point and click to select • One click authentication and payment• Start streaming title• Content tailored for YOUe.g. BW, commercials Video TelephonyVideo TelephonyVideo TelephonyVideo Telephony• Receive call during program• Click to see caller• Pause program to answer• Choose video on/off • Browse personal files pictures/web together• Resume programVideo TelephonyVideo TelephonyVideo TelephonyVideo Telephony• Receive call during program• Click to see caller• Pause program to answer• Choose video on/off • Browse personal files pictures/web together• Resume programClick To BuyClick To BuyClick To BuyClick To Buy• See item during program• Point and click item• Pause program and hyperlink to vendor• One click authentication and purchase• Resume programClick To BuyClick To BuyClick To BuyClick To Buy• See item during program• Point and click item• Pause program and hyperlink to vendor• One click authentication and purchase• Resume program Remote MonitoringRemote MonitoringRemote MonitoringRemote Monitoring• Scan global video sources of 100k streams• Point and click to select• Content tailored for YOUe.g. BW, zoom, pan• Two-way audio/video on demand for remote dialog / answeringRemote MonitoringRemote MonitoringRemote MonitoringRemote MonitoringRemote MonitoringRemote MonitoringRemote MonitoringRemote Monitoring• Scan global video sources of 100k streams• Point and click to select• Content tailored for YOUe.g. BW, zoom, pan• Two-way audio/video on demand for remote dialog / answering

IP TV

Fully interactive multimedia services, tailored to your needs

On any device in your home, on demand

Multimedia Delivery

Video Streaming

MMS

MP3 Audio

Rich Applications

Page 37: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 40

mCashmCash

Operator Portal

mCash ServermCash Merchant ServerPOS

Controlling System

One more Happy User

On-line digital goodsMerchant

Merchant Bank

Operator Bank

User Bank

USERS

SERVICE PROVIDERS

WSC

MOBILE OPERATORS

MERCHANTS

BANKS

OneWallet

MerchantWallet

Wireless

Network

Secured Wallet (C-SAM)

Digital Credit/Debit Card

Secured Financial/Bank transaction

Micro Payments (mCash)

Now make day to day payments on your mobile

Page 38: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 41

Biz Fone

Group SMS

E-Mail

ToDo, Scheduler

Directory enquiry

Instant Messenger

Stock Portfolio

Telematics

Vehicle Management

Asset Tracking

Location Based Services

Page 39: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 42

EcoEco--PartnersPartners

Integration

Customization

Ho

sti

ng

De

velo

pm

en

t

Page 40: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006

World Class

Telecom Services

Responsive

Customer Service

Proactive

Approach

TTML

Reliability

Solutions Provider

Business Partner

Service

Value to CustomersValue to Customers

Page 41: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

13/06/2006 45

… in Summary… in Summary

Increasing Customer

Delight

Increasing Customer

Delight

Increasing Market ShareIncreasing Market Share

Increasing Operating

Profits (EBITDA)

Increasing Operating

Profits (EBITDA)

Driving Operational

Efficiency

Driving Operational

Efficiency

Adding Value

to Shareholders

Adding Value

to Shareholders

Cro

ssed

th

e 2

mil

lio

n S

ub

scri

ber

Lan

dm

ark

TT

ML

beco

mes a

Rs.1

000C

r C

om

pan

y

EB

ITD

A p

osit

ive 4

qu

art

ers

in

a r

ow

EB

ITD

A o

ve

r R

s.1

00 C

r

Cash

Pro

fit

for

the f

irs

t ti

me

in

a Q

uart

er

Co

st

per

su

b i

mp

roves

by 4

6%

Su

bs p

er

em

plo

ye

e i

mp

roves

94

%

100% 36% 289% 138% 46% 94%

Page 42: Investor Meet v2 · 13/06/2006 3 India Potential • Subscriber base as on Mar. 31, 2006 – 140 Mn (Fixed – 50 Mn, Mobile – 90 Mn) • Highest ever subscribers added by the industry

Thank YouThank You