8/10/2019 Subscriber Maintenance

1/16

11

Session III

Subscriber Maintenance

NSDL

8/10/2019 Subscriber Maintenance

2/16

22

Types of Subscriber requestProcess flow

Checklist for verification

Capture, Confirm and Authorisation ofrequest

Control Mechanism

Central Grievance Management System

Session SnapshotNSDL

8/10/2019 Subscriber Maintenance

3/16

33

Changes in Subscribers Details Personal, Nomination, Employment

Scheme Preference (proposed)

Transactions Requests for Switch (proposed)

Request for Withdrawal

Request for Reissue of T-PIN/I-PIN andPRAN Card

Change in Subscriber photograph &signature

Types of Subscriber requestNSDL

8/10/2019 Subscriber Maintenance

4/16

44

Subscriber

PAO

NPSCAN

CRA

1. Change details Request

4. AcknowledgementNumber throughe-mail/web access

6. On successful transaction

IntimationthroughEmail

5. Data Updation

3. Request capture/authorise

DDO

Process flow

2. Verify and forward

NSDL

8/10/2019 Subscriber Maintenance

5/16

55

Change in Subscribers Details

Type of Request Maker Authoriser

Change in Personal & Bank details (otherthan Core Data)

Yes No

Change in Core data Yes Yes

Change in Nomination Details Yes Yes

Change in Employment Details Yes Yes

Withdrawal Request Yes Yes

Re-issue of I-Pin/T-Pin Yes YesReprint of PRAN card Yes Yes

NSDL

8/10/2019 Subscriber Maintenance

6/16

66

Enter PRAN NSDL

8/10/2019 Subscriber Maintenance

7/1677

Capture the request NSDL

8/10/2019 Subscriber Maintenance

8/1688

The Confirmation ScreenNSDL

8/10/2019 Subscriber Maintenance

9/1699

The Acknowledgement NumberNSDL

8/10/2019 Subscriber Maintenance

10/161010

Authorisation of the RequestNSDL

8/10/2019 Subscriber Maintenance

11/161111

Authorisation of the RequestNSDL

8/10/2019 Subscriber Maintenance

12/16

1212

Withdrawal Request

Withdrawal due to: Retirement, Death orResignation

Minimum amount to be transferred toAnnuity

Retirement - Minimum 40%

Resignation - Minimum 80%

Death - Nil

Date of retirement should be matching withdetails registered at CRA

No further request (except nomination) will

be allowed in CRA

The percentage share of annuity may change once the rules for thesame have been finalised by Government of India

NSDL

8/10/2019 Subscriber Maintenance

13/16

1313

Miscellaneous

Statement of Transaction (SOT) :PAOcan print SOT for subscriber

Other request:

Re-issue of T-Pin and/or I-Pin

Reprint of PRAN card

PIN/PRAN card will be sent to PAOoffice

Re-issue/Reprint will be chargeable

NSDL

8/10/2019 Subscriber Maintenance

14/16

Worshop for J & K Government 14Intimation sent & Grievance status closed by CRA

14

Entity Raising the Grievance

CGMSDATABASE Intimation

Of Token no.

CGMS An Overview

Grievance againstCRA

Grievance againstOther entities

Resolved by CRA Resolved by respective Entity

Forwarded to Respective Entity

by email

by email also

In case of call centerand online request,

token no. will also begiven immediately

NSDL

8/10/2019 Subscriber Maintenance

15/16

1515

Grievance Management

Raising Grievance: Mode of raising the grievance CRA website www.cra-nsdl.co.inusing I-Pin CRA call centre1800 222 080 using T-Pin

PAO can raise grievance on behalf of Itself DDO Subscriber

PAO can raise grievance Against CRA Against Trustee Bank

Resolving Grievance: PAO to resolve grievance raised against it and to post

resolution details in CRA system

NSDL

http://www.cra-nsdl.co.in/http://www.cra-nsdl.co.in/http://www.cra-nsdl.co.in/http://www.cra-nsdl.co.in/http://www.cra-nsdl.co.in/http://www.cra-nsdl.co.in/http://www.cra-nsdl.co.in/http://www.cra-nsdl.co.in/http://www.cra-nsdl.co.in/http://www.cra-nsdl.co.in/

8/10/2019 Subscriber Maintenance

16/16

1616

Contact at:

Central Recordkeeping Agency, NSDL

Trade World, A Wing, 4thFloor

Kamala Mills Compound, S. B. MargLower Parel, Mumbai 400 013

Tel. No. 2499 4200

Fax No. 2499 4974

Email id : info.cra@nsdl.co.in

Website: www.npscra.nsdl.co.in

mailto:info.cra@nsdl.co.inhttp://www.npscra.nsdl.co.in/http://www.npscra.nsdl.co.in/mailto:info.cra@nsdl.co.in