“A Study of broad band internet servicesmarkrt in Ghazipur city”

RESEARCH PROJECT REPORT

Submitted to

Veer Bahadur Singh Purvanchal University, Jaunpur

In Partial Fulfillment of the Requirements of Degree of

BACHELOR OF BUSINESS ADMINISTRATION

Submitted by: Under the Supervision of:

NEERAJ KUMAR MISHRA Mr.KARUNENDRA PRATAPSINGH

BBA.6th Semester Assistant ProfessorRoll No.00983 Department of Business AdministrationEnrollment No.-PU08/1491

2011

Technical Education & Research InstitutePost-Graduate College, Ravindrapuri

Ghazipur-233001

Certificate

This is to certify that -Neeraj Kumar Mishra Pursuing BBA6th Semester from this

institute, has prepared the research project report entitled

“A Study of broad band internet servicesmarkrt in Ghazipur city”

in partial fulfillment of the requirements of the degree of Bachelor of Business

Administration from Veer Bahadur Singh Purvanchal University, Jaunpur during

the session 2010-2011.

This report is based on research project undertaken by Neeraj Kumar Mishra under

my supervision during the course of forth semester and fulfills the requirements of

regulations relating to the nature and standard of BBA course of V.B.S. Purvanchal

University.

I recommend that this project report may be sent for evaluation.

Rahul Anand Singh Mr. KARUNENDRA PRATAP SINGH

Associate Professor & Head, Assistant professor

Dept. of Business Administration Dept. of Business

Administration

Declaration

I , Neeraj Kumar Mishra, hereby declare that this research project report entitled

“A Study of broad band internet servicesmarket in Ghazipur city”

has been prepared by me on the basis o f survey done during the course of my forth

semester of BBA programmed under the supervision of Mr. KARUNENDRA

PRATAPSINGH Lecturer, Department of Business Administration, TERI, Ghazipur.

This research project report is my bonafide work and has not been submitted in

any form to any University or Institute for the award of any degree or diploma

prior to the under mentioned date. I bear the entire responsibility of submission of

this project report on

10th MAY 2011 BBA 6th semester

Department of Business Administration

Technical Education & Research Institute

P.G. College, Ghazipur

INDEX OF CONTENT

Content

Preface (01-02)

Acknowledgement (03-04)

1. Introduction (06-32)

2. Research Methodology (44-53)

3. Data Analysis & Interpretation (55-70)

4. Finding & Recommendations (71-72)

5. Conclusion (74-75)

6. Annexure (77-78)

7. Bibliography & References (80)

PREFACE

As a student of B.B.A. (Bachelor of Business Administration), one of the most reputed

professional courses, I have to undergo for the dissertation in this semester. The attractive feature

of the B.B.A. course is that along with theory we also get to have the exposure of the practical

environment.

The topic for my dissertation is “A Study of broad band internet servicesmarkrt in Ghazipur

city” The Project Report revolves around the broad band program of broad band

SERVICES Company and their effectiveness in brand. The objectives are predefined and the

task is to accomplish them.

The study was confined geographically to selected areas of Ghazipur city . The potential

respondents are the home base consumers and the industrial consumers, who have commercial

use for the product. The whole process during the report is well planned; the primary data

collection is done from the respondents.

After deciding the topic, I went to field and took survey of several broad band servicesand

customers. This Project Report has been divided into seven chapters. This survey is divided into

forth chapters. Each chapter has it’s own relevance and importance. The chapters are divided and

defined in a logical, systematic and scientific manner to coFver every nook and corner of the

topic.

In the first chapter Introductory stage of this survey report is based on introduction of the of

brodband services,company profile, it’s objective, importance, scope & limitation.

Second chapter dealt with Research Methodology. The process of carrying out the whole

research problem is defined in it.

Third chapter : data analysis and interprestion has been coverd in third chapter

Fourth chapter in fourth chapter deals with finding and recommendation.

Fifth Chapter in chapter 5 concousion is coverd which is the necessary part of the report

Sixth chapter and in chapter sixth annexure has been cover in which we so questionare the

report

NEERAJ KUMAR MISHRA

BBA 6th Semester

Department of Business Administration

Technical Education & Research Institute

P.G. College, Ghazipur

ACKNOWLEDGEMENTS

A project is never the sole product of a person whose name has appeared on the cover.

Even the best effort may not prove successful without proper guidance. For a good project one

needs proper time, energy, efforts, patience, and knowledge. But without any guidance it remains

unsuccessful. I have done this project with the best of my ability and hope that it will serve its

purpose.

First of all I wish to express my indebtness to Mr.AJAY KUMAR MAURYA (S D O) B S N L

broad band who inspire of his very busy schedule never hesitated in guiding me towards the

right direction and was at my rescue whenever I needed him.

Secondly, I would like to acknowledge the guidance given to me by Mr Rahul Anand Singh

Head of the department, B B A, also their valuable that they gave me when I approached them.

I am really a great learning experience and I am really thankful to Mr. Arif Sultan , who not

only helped me in the successful completion of this report but also spread his precious and

valuable time in expanding my knowledge base.

I also my express my gratitude to one of the faculty member Mr. Karunendra Pratap

Singh who support me not only physically but also morally and this is the result of his great

effort towards me.

After the completion of this Project I feel myself as a well aware person about the Research

Procedure and the complexities that can arose during the process. Also I get an insight of the

advertising industry and its effectiveness in promoting sales. Last but not the least; I would like

to thank my parents and my brother for the immense support that they gave me. Although they

were not physically present with me, but there caring words on phone calls refreshed my mind

and gave me a new zeal to move on.

NEERAJ KUMAR MISHRA

BBA 6th Semester

Department of Business Administration

Technical Education & Research Institute

P.G. College, Ghazipur

A Brief History of Broadband

The history of broadband is the history of the Internet, which went from an experiment to a

trillion-dollar, worldwide industry in 30 years. The Internet preceded broadband by a few years,

starting in the 1950s as a US Defence Department project to enable university computer systems

to communicate with one another for national security purposes. As human nature would have it,

the university computer people began using the project to communicate with other people.

By 1983, the Internet was being accessed by dial-up modems over ordinary telephone lines.

Mushrooming expansion of Internet users worldwide led Internet Service Providers (ISPs) to

develop faster rates of data transmission, and broadband was introduced in 2000. It soon led ISPs

to compete for customers, bringing the price of broadband service down and making it the most

popular form of Internet access.

Broadband is 10 times faster than dial-up, making more applications available, such as

downloading movies and music, digital photo processing, interactive games, and of course,

numerous business opportunities. A glimpse at some Internet milestones shows the progress

broadband has brought: 1979, first e-mail service (text and numbers, no graphics); 1981, text-

only bulletin boards; 1985, America Online launched; 1990, DSL (digital subscriber line)

prototype invented, video transmission envisioned; 1992, computer bulletin boards; 1993,

commercial Internet begins, first ISPs introduced, Berniers-Lee invents World Wide Web; 2001,

cable companies have two-thirds of all broadband subscribers in U.S.; 2003, 18 million U.S.

households have broadband; 2006, Facebook and YouTube introduced; 2007, millions of UK

households have broadband.

Early Days

The history of broadband technology actually started in the 1960's, according to the Federal

Communications Commission (FCC.) In 1965, labs at the Massachusetts Institute of Technology

(MIT) and Dartmouth College used what was then considered high-speed Internet; 50 kbps

network lines. By 1969, these prestigious colleges along with schools in California had upgraded

their access. But it wasn't until 1984 that such universities acquired the high-speed Internet

access we're accustomed to today. That year, participating colleges had gained T1 lines rather

than continuing to use many 50 kbps channels.

Moving Forward

Despite increasing availability of this high-speed Internet technology, considerable expense as

well as government restrictions on commercial Internet access stalled growth of T1 and similar

lines, according to the FCC. By 1991, all restrictions regarding commercial Internet use were

repealed. This started moving the history of broadband technology forward.

But until 1995, the government still maintained control of such Internet access. When private

businesses were allowed to take over the Internet, households began using primarily dial-up

access. Downloads were painfully slow, but broadband technology was still expensive and not

widely available to small businesses or most private citizens. The best dial-up modems available

in the early 1990's were 56 kbps.

Right before the government relinquished control of high-speed Internet, its National Science

Foundation (NSF) upgraded the primary Internet backbone of the nation to 145 mbps. The

potential this 1994 upgrade created is virtually limitless, especially in the 21st century.

First Public Access to High-Speed Internet

Though companies began offering dial-up Internet access on a larger scale in 1993 and many

government restrictions were lifted in 1995, larger-scale progress in the history of broadband

technology didn't happen until 1996. That year, Rogers Communications was the first North

American company to offer household cable modem service. However, those first households

were in Canada.

American Growth

Once Rogers Communications paved the path, American companies soon followed suit. When

high-speed Internet service became more widely available in the U.S., households signed up en

masse. Between 2000 and 2001, residential high-speed Internet access subscriptions spiked by 50

percent. The following two years increased the numbers even more.By 2003, the FCC estimated

that about 39 percent of American households enjoyed broadband Internet service.

Rural Communities

As the 2000's progressed, a common complaint heard by American and Canadian government

officials was lack of acceptable cable or DSL high-speed Internet service in rural communities.

In response, some jurisdictions such as Nova Scotia announced broadband access initiatives.

Nova Scotia began that effort in 2006 to bring high-speed Internet service to isolated areas of the

Canadian province. The government declared that by 2010 every Nova Scotian would have

access to wired broadband connections and most would also be able to enjoy wireless access. As

of 2010, the effort was still continuing in Nova Scotia and beyond.

As Broadband enables us to surf the Internet, lets start with a very brief look at the history of the

Internet. Some suggest that we need to start way back in the 1950’s, when the US Military were

researching methods for better communication networks. This ultimately led to a project called

“ARPANET” in the late 1960’s by the United States Defense Advanced Research Project

Agency (DARPA). The idea of this was to create new networking technologies to allow research

centers and universities to link to each other. However, it wasn’t until a group headed by Steve

Crocker in the 1970’s developed a protocol called TCP/IP that the Internet really began its

journey, as we know it today. TCP/IP is the backbone protocol of the Internet. You can consider

it as a language that all the parts of the network use to talk to each other. If you are suddenly

wondering what the Internet really is it is basically a network of computers and servers.

The Internet becomes Available..... Always-Online Devices

o Another advantage of 3G technology is that it can utilize packet-based Internet

protocol connectivity. This means your mobile device will always be online and

ready for Internet access. However, you will not actually pay for the connection

until you start sending or receiving data packets, such as sending an email or

looking at a webpage. Some 3G devices are also designed to automatically pick

up the closest, free-to-access Wi-Fi signals, in which case, you won't have to pay

anything for Internet.

Associated Costs

o To support 3G technology, updates need to be made to the current cellular

infrastructure. According to 3G Internet, this means installing new 3G equipment

at---ideally---every current cellular base station and acquiring new frequencies for

3G transmissions. Both of these undertakings are extremely expensive and could

take a long time to complete fully. In addition, in order to utilize all of the new

features 3G technology has to offer, customers must purchase 3G-compatilible

handsets, which are generally more expensive than their 2G counterparts.

Power Requirements

In addition to being more expensive, 3G handsets also require more power than most 2G models.

According to Silicon Press, this extra power requirement can translate to larger batteries,

shortage usage periods between recharging and more bulky handsets overall. THE FUTURE

OF BROADBAND

Feature by Nathan Davison of HardAvenue

Broadband, in a large-scale sense, has hit a roadblock. Using current technology, delivery of high

speed Internet is, for the most part, restricted to certain areas and distances in most countries. For

broadband to truly immerse the world of tomorrow, it will need to evolve into something that we

can share to all users, far and wide, regardless of infrastructure, location or income bracket. The

race is on for this to be accomplished with some promising technology leading the way, but

which horse should you bet on?

Broadband Over Power Lines (BPL)

If there has ever been a broadband technology that has received countless amounts of arguments

for and against, it is Broadband over Power Lines. BPL is basically the use of your existing

power lines to deliver high speed broadband and other data services. What providers hope to

achieve is broadband so convenient, all you have to do is plug a BPL modem into any power

socket, and you instantly have a high speed connection which, on paper, sounds almost too good

to be true. To do this, BPL uses a different frequency spectrum than the actual power, so data

and power can co-exist on the same power line at any given time.

But why BPL? The main issue with broadband in today's current market is coverage. xDSL

servicesare limited to certain distances from enabled telephone exchanges, and they are also

prohibited from use over pair-gain systems and RIM setups. Traditional DSL is very much a

temporary solution to the worldwide broadband scene. Cable, on the other hand, is neither cheap

nor easy to lay down and can only viably be rolled out in high density areas, also making it

redundant for the widespread broadband of tomorrow. Wireless Internet is a growing technology

that has a bright future of its own. However, the costs involved in deploying current wireless

technology are far too high for serious coverage. Satellite, whilst providing excellent coverage,

conflicts with the idea of value for money due to its high cost, not to mention high latency,

making it unsuitable for many would-be broadband users.

BPL, on the other hand, works over the existing power lines that feed electricity to every house

and business (according to providers), so there is no need to lay new infrastructure. It can also

operate at high speeds (currently 45Mbps using the DS2 chip, and Mitsubishi says it will be able

to feed 200Mbps in the future), so it has the headroom to far exceed DSL and Cable for speeds to

the house. It is also very cost effective to roll out. In fact, it is far cheaper to implement BPL than

it is to roll out new DSLAMs for DSL access. Like many cable systems, though, BPL is based on

shared bandwidth for nearby users, so top speeds are not guaranteed. But anything is better than

dialup, right?

However, it isn't all green lights for BPL. Amateur radio users insist BPL is not a technology for

the future, claiming radio interference is being caused by the worldwide trials. Reports vary, but

there is indeed a real threat involved with interference on BPL that now seems impossible to

avoid. BPL uses your power lines for "last mile" delivery, and in most worldwide cases, these are

above ground cables without any sort of shielding whatsoever. Cable TV/Internet gets around

this by placing cabling underground with suitable cable shielding. If interference does become a

problem for BPL, it could result in required upgrades to power networks worldwide, almost

certainly eliminating the cost effective nature of ideal BPL and almost certainly making it just as

bothersome as Cable to deploy.

With most failed trial reports coming from the US, it is no surprise that these small-scale BPL

networks fail. With a significant amount of Internet users in the US still on dialup, BPL

companies are rushing into the market, hoping they can cash in on this emerging technology

without properly considering the consequences. BPL is a technology that doesn't even have set

standards of implementation, and many companies aren't willing to wait until it does, creating

what one could only describe as a messy network of immature technology.

BPL's problems could go beyond interference, though. Some suggest that the BLP community is

not telling the truth about BPL distance capability and latency over certain power setups. It is

also said the actual BPL signal itself could easily be interfered with by other sources. However,

these claims cannot be confirmed quite yet. Unfortunately, the only trial results that seem to be

available to the masses are based on old technology. The results of newer generation BPL

technology seem to be very closely guarded by the industry. In any case, it is completely possible

every BPL system will be unique and could vary when concerning the above issues. Only time

will tell.

The final word on BPL:

BPL has been given a bad wrap by many news sources. At this stage, it is really impossible to

tell whether the interference complaints are legit for the actual technology as a whole, or whether

they are based purely on BPL networks that were not researched or planned well enough before

deployment - some reports even suggest false claims have been made to try and derail the

deployment of BPL by pro-radio enthusiasts. With most information about BPL being very

dated, it is hard to say what we can expect. There is nothing we can do but sit back and hope this

technology can become sturdy enough for widespread deployment, because the potential is

almost unmatched.

Fast forward to the mid 1980’s, bypassing lots of development, and now the Internet was ready

for everyone else. So the Internet was ready but there was no means for consumers to use it

(other than universities, research centers and military establishments).Get Instant Broadband

Internet Pricing Now!

The birth of “dial-up” allowed residential users to connect to the Internet. This helped gain

popularity for the Internet, but suffered from two major downsides; it was painfully slow and you

needed a dedicated phone line to connect. Push the fast forward button again and we are in the

early 2000’s when broadband really started to become available to consumers. This breathed a

whole new life into the Internet.

Since the early 2000’s broadband has gone from strength to strength, and available speeds have

become faster and faster. Initially it was slow to take off due to the few companies that provided

broadband access and the high cost to the consumer. As Internet Service Providers (ISP’s) grew,

so did the competition. As the competition grew, the prices started to drop and became

affordable to the consumer causing a huge growth in Broadband for the home.

Now that there are more and more ISP’s it has become a buyers market. There are now more

people using Broadband high-speed Internet service in their homes than there are using dial-up.

For the people who already have Broadband, it’s always worth checking out some of the newest

deals as ISP’s try and grab a bigger piece of the pie.

With the Internet growing at exponential rates and more and more applications related to

Broadband access becoming available, such as digital photos, downloading music, downloading

movies, and high speed gaming with people you have never even met, the future for Broadband

appears very bright. Not only is Broadband access growing in the home but for business use also.

More and more businesses are utilizing Broadband access to help their growth. There are even

broadband Internet solutions for hotels and vacation resorts so people can stay in touch while

away from home. Our children are growing up where Broadband and Internet usage is

commonplace, just like the wireless radio or television were commonplace to some of us when

we were growing up.

Why Use Broadband ?

For the people who are new to broadband internet service you may be wondering what

Broadband is. Well, the term Broadband is used to describe any kind of high speed internet

access service. There are many reasons why Broadband internet service is a must over your dial

up modem. Follow this What is Broadband Service and Why Use It link to read our introductory

guide to Broadband Internet Service and all of its advantages. To summarize our guide here, the

main advantages of Broadband over dial-up modem service are Speed, an always-on connection,

it does not tie up your phone line, you can connect more than 1 computer, and the vast array of

applications that become available to you. 

Another great advantage of having a Broadband internet service is that it is the only requirement

for using VoIP (Voice over Internet Protocol), also known as Broadband Phone Service. VoIP is

taking the US by storm and can save up to $500/year on your phone bill. VoIP can be used to

replace your traditional phone line. VoIP broadband phone service uses your high speed internet

access to 'carry' your voice call instead of your dedicated phone line like your normal telephone

service. For more information take a look at our VoIP section.

There are three (3) main types of Broadband internet access technologies that are commonly

available to both residential and business users: DSL Service, Cable Internet Service and

Satellite Internet Service. Follow this DSL Service link to read our introductory guide to DSL

Service, how it works and its advantages and disadvantages. Follow our Cable Internet link to

read our introductory guide to Cable Internet service, how it works and its advantages and

disadvantages. Follow our Satellite Internet Service link to read our introductory guide to

Satellite Internet service, how it works and its advantages and disadvantages.

Alternatively, see below for a brief introduction into the three of these technologies.

DSL High Speed Internet Service Explained

DSL stands for Digital Subscriber Line. DSL service is a technology for bringing high-

bandwidth broadband internet service to homes and small businesses over ordinary copper

telephone lines. What does this mean? It means that you can get high speed internet access over

your traditional phone line. DSL service is known as an "always-on" internet service. This means

that when your computer is on you are always connected to the internet. Unlike dial-up service

there is no logging on with user name and passwords required. With DSL service all you need to

do is plug your PC into your DSL modem and then from your modem to your normal telephone

jack, as illustrated in the general set-up diagram below. Typically, the DSL modem is provided

by your DSL Service Internet Provider.

 

 

For more information on DSL Service, what it is, how it works, various configuration set-up

diagrams and its main advantages and disadvantages, please read our introductory guide to What

is DSL Service. 

Internet Without Phone Line - Cable Broadband Internet Service Explained

Internet Without Phone Line  - Cable Internet Service is a technology for bringing high-

bandwidth broadband internet service to homes and small businesses over your Cable TV line.

What does this mean? It means that you can get high speed internet access over your existing

Cable TV connection. Cable is known as an "always-on" internet service. This means that when

your computer is on you are always connected to the internet. Unlike dial-up service there is no

logging on with user name and passwords required. With Cable internet service all you need to

do is plug your PC into your Cable modem and your Cable modem into your normal Cable

television outlet on the wall. Typically, the Cable modem is provided by your Broadband

Internet Provider.

 

 

For more information on Cable Internet Service, what it is, how it works, configuration set-up

diagrams, and its main advantages and disadvantages, please read our introductory guide to What

is Cable Internet Service. The Beginnings of Broadband.....

Since the early 2000’s broadband has gone from strength to strength, and available speeds have

become faster and faster. Initially it was slow to take off due to the few companies that provided

broadband access and the high cost to the consumer. As Internet Service Providers (ISP’s) grew,

so did the competition. As the competition grew, the prices started to drop and became

affordable to the consumer causing a huge growth in Broadband for the home.

Broadband becomes Mainstream.....

Now that there are more and more ISP’s it has become a buyers market. There are now more

people using Broadband high-speed Internet service in their homes than there are using dial-up.

For the people who already have Broadband, it’s always worth checking out some of the newest

deals as ISP’s try and grab a bigger piece of the pie.

Broadband Today and Beyond.....

With the Internet growing at exponential rates and more and more applications related to

Broadband access becoming available, such as digital photos, downloading music, downloading

movies, and high speed gaming with people you have never even met, the future for Broadband

appears very bright. Not only is Broadband access growing in the home but for business use also.

More and more businesses are utilizing Broadband access to help their growth. There are even

broadband Internet solutions for hotels and vacation resorts so people can stay in touch while

away from home. Our children are growing up where Broadband and Internet usage is

commonplace, just like the wireless radio or television were commonplace to some of us when

we were growing up.

Cable Broadband Internet Service Explained

     

Cable internet is a technology for bringing high-bandwidth broadband internet service to homes

and small businesses over your cable TV line. What does this mean? It means that you can get

high speed internet access over your existing cable TV connection. Cable is known as an

"always-on" internet service. This means that when your computer is on you are always

connected to the internet. Unlike dial-up service there is no logging on with user name and

passwords required. With Cable internet service all you need to do is plug your PC into your

Cable Modem and your Cable Modem into your normal cable television outlet on the wall.

Typically, the Cable Modem is provided by your Broadband Internet Provider.

Cable internet service is typically offered by the same companies that provide cable TV. The

high speed internet access works over the same coaxial cable that the TV signal comes into your

home on, but does not effect or interfere with your TV signal. Therefore you can use your

internet service and watch TV at the same time without any problems. Typically, cable internet

service provides a maximum of 1.5Mbps to 6Mbps (Megabits per second) of bandwidth (internet

speed) on the system. However, everyone on your network segment is sharing that bandwidth, so

performance (internet speed) can be much lower, especially if a lot of people in your

neighborhood use the service. They may also limit your individual bandwidth, so that you will

never see the peak bandwidth even when your network segment is clear. Since you are sharing

the network segment with other users, there can also be security risks with Cable Modems.

 

Cable internet service is typically priced from $30 to $50 a month, which covers the Cable

Modem rental fee; unlimited Internet access; and Internet application software, such as a Web

browser and e-mail applications. Cable internet service installation fees, which usually run from

$50 to $150, cover cable wiring, an Ethernet card for your computer, and software configuration.

If you don't want to pay the Cable Modem rental fee you can buy your own Cable Modem.

Follow this link for Great Deals on Cable Modems.

 

Some advantages of Cable internet service are as follows:

Cable internet service is "always-on" and you can still watch your TV channels.

Broadband speed is much faster than dial-up service.

Cable internet service can use the cable outlet you already have at your home or business.

A Cable Modem is typically supplied to you by your Cable internet provider.

Fixed monthly billing, regardless of usage time.

The distance between you and your internet provider will not affect your internet speed.

With Cable Internet Service you can take advantage of VoIP Broadband Phone

technology, an extremely cost effective telephone service option. For more information

take a look at our VoIP section and start saving now.

 

Some disadvantages of Cable internet service are as follows:

Cable internet service is shared between you and other people on your network segment.

Cable internet service is not symmetrical in that the upload (send) internet speed is slower

than the download (receive) internet speed.

Cable internet service is not available everywhere.

 

 Whichvoip.com's Summary of Cable Internet Service:

 

Overall, Cable Internet Service is an excellent choice for high speed access to the internet. Check

out our DSL Service Versus Cable Internet Service Guide for a comparison summary between

the two main broadband technologies available.

Also, check out our Broadband Internet Provider Comparisons. This provides a quick glance

summary of how the major Cable Internet Service Providers compare with each other, feature by

feature. You can also see our current special deals and promotions for each provider that we can

bring to you through our partnerships with these major broadband providers. These special deals

are only available through the internet, so sign up, save money and start surfing the internet at

lightning fast speeds NOW!

Satellite High Speed Internet Service Explained

Satellite high speed internet service is a technology for bringing high-bandwidth broadband

internet service to homes and small businesses via satellite link, between your satellite dish and

an orbiting satellite. Satellite internet service is known as an "always-on" internet service. This

means that when your computer is on you are always connected to the internet. Unlike dial-up

service there is no logging on with user name and passwords required. With satellite internet

service your provider will install a satellite dish at a preferred location at your home. The only

requirement is that you have a clear view of the southern sky. Once installed and set up all you

need to do is plug your PC into your satellite internet modem and your off and running.

For more information on Satellite Internet Service, what it is, how it works, and its main

advantages and disadvantages, please read our introductory guide to What is Satellite High

Speed Internet Service. 

What Broadband Internet do I Choose?

Once you decide to go ahead and get Broadband service you may be asking yourself what

broadband technology should I choose, DSL Service, Cable Internet service, or Satellite Internet

Service and what internet provider should I go with? These are common questions to ask and we

suggest the following approach:

Read our guide to the Advantages and Disadvantages of DSL Service Versus Cable

Internet Service. This will provide an overview of the differences between the two main

broadband technologies and may help you decide which technology is right for you.

Read our Comparison Summary of the DSL/Cable Internet Service Providers. This may

help you decide which Internet Provider is the right choice for you.

 

If you are interested in Satellite Internet Service, then read our Comparison Summary of

the Major Satellite Internet Providers. This may help you decide which Satellite Internet

Provider is right for you.

 

Look through our special deals on our site. These special deals are only available through

the internet and in some cases are only available through this web site. Take advantage of

these special deals before they change or go away, and start enjoying lightning speeds on

the internet NOW!

 

Want to test your Broadband Internet Speed or

Verify your VoIP Phone Service Capability?

Follow this 'Broadband Speed and VoIP Capability Test' link to test the download internet speed

and the upload internet speed of your broadband internet service connection, as well as your

internet connection's VoIP Phone Service capability. This broadband speed test will accurately

judge your current internet speed and measure your internet connections jitter and packet loss

data to show how successfully your internet connection can support VoIP Phone Service.

 

Business Internet Services Explained

High speed Internet service for businesses come in many different flavors in terms of the

physical interface used to transport the data, the data speed available to you and of course the

cost. The following sections provide a summary of some of the Business Internet Service access

types available, other than DSL, Cable or Satallite, explained above.

If you are not sure what is best for you simply request a quote using the form on this page and

we will find the best service provider(s) based on your particular requirements and location.

T1 Internet Service

The T1 Internet connection is the most commonly used high speed digital transmission line for

Small to Medium-sized Businesses (SMB) in the United States and are also often referred to as

DS1 lines. The bandwidth of a T1 line is 1.544Mbps in each direction. In other words you will

get this full dedicated high speed bandwidth in both your uplink and downlink directions. This is

significantly higher than DSL or Cable for uplink communication. It is for this reason that it is

often used for high speed Data and VoIP traffic. VoIP traffic typically needs around 90Kbps per

voice call due to the voice codec so it is easy to see that this can be an area of concern for SMBs

considering DSL or cable - it limits the amount of simultaneous calls they can make. In Europe

the equivalent transmission media is known as an E1 line. This is very similar to T1 except it can

run at 2.048Mbps.

One reason many SMBs choose a T1 trunk is that they are usually leased from large Telecomm

companies and built into the Service Level Agreement (SLA) is a well defined Quality of

Service (QoS) guaranteeing that minimal downtime will occur during the lease of the T1 line.

However, as you would expect, a premium is paid for this type of high speed data service.

There are many other forms of T1 service that you may come across. A fractional T1 line is, as

you would expect, a fraction of a full T1 line. A T1 cable can be thought of as 24 unique

timeslots so when you lease a full T1 line, you have the ability to use all 24 timeslots (also

referred to as DS0). A fractional T1 gives you access to a specific number of DS0s. The most

common rates are 256Kbps and 384Kbps. Obviously you pay a fraction of the cost of a full T1

service. Yes the speed may be less than DSL or Cable but the QoS is in place. Frame Relay T1 is

another form of T1 service and uses a packet switched protocol to transfer data across Local

Area Networks (LAN) and Wide Area Networks (WAN). Instead of being allocated a fixed

amount of bandwidth, Frame-Relay servicesoffer a CIR (Committed Information Rate) at which

data is transmitted, in other words an absolute minimum connection speed. Point-to-point T1

connection offers the best QoS for transmission over a T1 line. The SLA guarantees maximum

throughput at all times and is typically leased by companies who transfer a lot of private files or

for corporate Virtual Private Networks (VPN) and WANs.

 One final point to note for T1 bandwidth. If you need additional bandwidth simply add more T1

leased lines. Likewise if you decide to add VoIP simply add another T1 line and all of your

packetized voice traffic can be delivered over this additional T1 line.

 T3 Internet Service

A T3 line is equivalent to 28 T1 lines (see above) at a speed of 45Mbps, and is often referred to

as DS3. Typically you would see large businesses, universities and web hosting companies lease

a T3 line due to the large amount of users requiring access to the internet and Wide Area

Networks (WAN). The physical medium for a T3 line tends to be fiber-optic cable. Note that T3

lines are such high speed that it is feasible to pass full screen, full motion video over this

interface.

Similar to the T1 connection, a T3 line can also be sub-divided and is known as fractional T3.

Basically one would lease a fraction of the 45Mbps bandwidth available with a T3 line,

obviously at a lower cost.

OC-3 / OC-12 / OC-48

Optical Carrier level 1 (OC-1) is the designation for a Synchronous Optical Network (SONET)

with transmission rates of 51.84 Mbps, using fiber optics as the transmission medium. However

the most typical SONET rates found in optical networks today are OC-3 (155Mbps), OC-12

(622Mbps) and OC-48 (2.5Gbps). OC-48 will often be used as the long-haul backbone for high

speed internet traffic containing everything from regular data and VoIP to streaming video.

Ethernet

Ethernet (IEEE Standard 802.3) tends to be the protocol of choice for LANs inside a business,

using twisted pair cables to connect computers in a workplace to the local network and to the

internet. These interfaces usually run at either 10Mbps or 100Mbps (referred to as Fast Ethernet).

However fairly recently there has been a push for what is referred to as Metropolitan Area

Networks (MAN) which provides carrier-class Ethernet between a business and the Internet

Service Provider (ISP) over Ethernet. The interface speed for such interfaces is usually one

Gigabit (1000Mbps) hence the term Gigabit Ethernet. A point of demarcation is required

between the ISP and end user in order to provide end-to-end Service Level Agreements (SLA).

This broadband high speed data connection is becoming very popular for businesses in

metropolitan areas.

A GOVERNMENT scheme to encourage super fast broadband could bring the service to all of

rural Worcestershire according to MP Peter Luff.

The MP arranged a meeting with senior officials from BT last week to discuss the issue.

Mr Luff explained, “A number of parish councils have recently been expressing concern to me

about the adequacy of broadband provision in Worcestershire. Access to high speed broadband is

crucial for a range of reasons, not least the economic advantage it brings, particularly to remoter,

more rural communities.

“Ninty nine per cent of my Mid-Worcestershire constituents are connected to a broadband

exchange and Droitwich, Evesham and Fernhill Heath exchanges will shortly provide superfast

broadband speeds of up to 40 mbps. However, large areas of rural Mid Worcestershire will not,

on current plans, have early access to superfast broadband.”

He has now written to every parish and town council in his constituency urging them to get

behind a scheme that could transform broadband access in the county.

In his letter, Mr Luff says: “The good news is that the government has established a £530m fund

in this parliament, with additional sums in the next parliament, to pay for the installation of

affordable high speed broadband roll out to rural areas through an organisation known as

Broadband Delivery UK.

“BT has been in active discussion with Worcestershire County Council and the Local Enterprise

Partnership about the development of a bid to Broadband Delivery UK for money to pay for the

roll out of superfast broadband using this allocation.

“I have already encouraged the county council to work constructively with BT and it would

appear that BT was confident that a bid from Worcestershire could well succeed.

“The purpose of this letter is to encourage your council to contact its district and county

councillors and to draw to their attention the need to ensure that a good, robust and effective bid

is made.

“I am confident that if Worcestershire acts in unison it should be possible to secure a revolution

in broadband coverage.

5 Importance of Using a Broadband Internet Connection

Broadband internet is presently the best form of internet connection and it keeps on improving.

Broadband internet connection is also widely used and is available in most parts of the world;

with its widespread development it is sure to be available everywhere in no time.

A Broadband internet connection has so many importance that make it far better and more

effective compared to other forms of internet connection, this post will be listing some major

importance of using a broadband internet connection in your home and offices.

1. It is Reliable

Broadband connection is known for its reliability because this is one major feature that

distinguishes it from other forms of internet connection types. By using a broadband internet

connection you’re sure to get the best from your money because a broadband connection is not

dependent on weather thus you’re always able to get the best from your internet connection come

rain or sun. A broadband internet connection can also access any type of website at blazing speed

and you can always trust it to be available when you need it.

2. It is Consistent

Nothing beats consistency. Imagine using a very fast internet connection service that was

downloading at around 100mbps today only to try to use it tomorrow and see it downloading at

50kbps Or Imagine using a very fast and super effective network service today only to try and

use it tomorrow and discover it’s service is unavailable. Consistency is a major factor when it

comes to choosing an internet connection and a broadband service over delivers when it comes

to that. You’re always sure of being able to use your internet connection anytime of the day you

try to do so.

3. It is Always Developing

There is nothing smarter than staying with something that is bound to progress. A broadband

internet service is bound to progress because it is operating on a latest and developing platform

and it has been discovered that there are still several great features to be brought out of the main

“broadband” infrastructure. Some forms of connection (such as “dial-up”) are no longer

developing but the future is secure with a great and developing form of internet connection like

broadband. With a broadband internet connection, you’re sure of the future so there is no more

fear for you.

4. It is Fast

If I was asked to give another name for broadband internet I will say it is speed. Imagine trying

to load your favorite website only to see it load in a second. A typical broadband internet service

gives you enough bandwidth than can download a heavy web page in milliseconds so there is no

other option for it than to be fast.

Also, we’re in a world that is characterized by speed so one of your best decisions would be to

go with the fastest form of internet connection you can lay your hands on.

5. It is Flexible

A broadband internet connection service is also mostly known for its flexibility and portability.

You don’t need to begin to carry big and heavy modems around with you anytime you’re about

to access the internet but you can have a broadband modem as small as your USB flash.

Broadband technology has been developed that such great internet type can be embedded in a

small equipment so you get the best form of flexibility and portability with using a broadband

internet connection.

OBJECTIVE

1. To study about broad band services.

2. To know about companies provide the broadband service in Ghazipur.

3. To know about awareness of people regarding broad band services.

4. To know about the factor which effect the customer performance.

5. To know about the satisfaction level of broad band service users.

Importance:

The frame work placed in this proposal by emphasis on to find out the market share of broad

band servicesin Ghazipur city.to out the problem which are being face by consumer and

market share of broad band services.

To find out the which provider ,provide better servicesin Ghazipur city.

To find out the how many broad band servicesin Ghazipur city.

To find out the broad band servicesbetter then other services.

To find out the broad band servicesreliable in other services.

To find out , how many problem in broad band servicesin Ghazipur city

Scope

In now a days the broadband serviceslaunched in over India including rural and urban sector.

But other technologies are still not aware but of internet in the primary need of everywhere.

My selected space in Ghazipur .which is a small district of [ u p] .

This report for use full for the companies. which provide Ghazipur city , for those companies

which are interested to provide it’s servicesin Ghazipur city .and also useful broadband user

and potential customer of broadband services.

LIMITATIONS

Observations of a particular case cannot be universally applied to all instances

universally.

For the sake of convenience the sample size taken is very small so as to be a true

representative of the entire population.

Parameters taken in the questionnaire might be insufficient to represent all the issues.

The research report done only Ghazipur city .

The respondent is not take to fill the questionrior in Ghazipur city.

Most respondent use internet though data card.

RESEARCH METHODOLOGY:

Research is a common language refers to a search of knowledge. Research is scientific &

systematic search for pertinent information on a specific topic, infect research is an art of

scientific investigation. Research Methodology is a scientific way to solve research problem. It

may be understood as a science of studying how research is don’t scientifically. In it we study

various steps that are generally adopted by researchers in studying their research problem. It is

necessary for researchers to know not only know research method techniques but also

technology.

The scope of Research Methodology is wider than that of research methods.

The research problem consists of series of closely related activities. At times, the first step

determines the native of the last step to be undertaken. Why a research has been defined, what

data has been collected and what a particular methods have been adopted and a host of similar

other questions are usually answered when we talk of research methodology concerning a

research problem or study. The project is a study where focus is on the following points:

A. RESEARCH DESIGN :

A research design is defined, as the specification of methods and procedures for

acquiring the Information needed. It is a plant or organizing framework for doing the study and

collecting the data. Designing a research plan requires decisions all the data sources, research

approaches, Research instruments, sampling plan and contact methods.

Research design is mainly of following types:

1. Exploratory research.

2. Descriptive studies

3. Causal studies/Experimental studies

1. EXPLORATORY RESEARCH:

The major purposes of exploratory studies are the identification of problems, the

more precise Formulation of problems and the formulations of new alternative courses of action.

The design of exploratory studies is characterized by a great amount of flexibility and ad-hoc

veracity.

2. DESCRIPTIVE STUDY:

Descriptive research in contrast to exploratory research is marked by the prior

formulation of specific research Questions. The investigator already knows a substantial amount

about the research problem. Perhaps as a Result of an exploratory study, before the project is

initiated. Descriptive research is also characterized by a Preplanned and structured design.

3. CAUSAL OR EXPERIMENTAL DESIGN:

A casual design investigates the cause and effect relationships between two or more

variables. The hypothesis is tested and the experiment is done. There are following types of

casual designs:

I. After only with control design

II. Before after with control design

III. Before after without control design

IV. Consumer panel design

V. Ex-post facto design

B. DATA COLLECTION METHOD

PRIMARY SECONDARY

Direct personal Interview

Indirect personal Interview

Information from correspondents Govt. publication

Mailed questionnaire Report Committees &Commissions

Question filled by enumerators Private Publication

Research Institute

Published Sources Unpublished Sources

1. PRIMARY DATA:

These data are collected first time as original data. The data is recorded as observed

or encountered. Essentially they are raw materials. They may be combined, totaled but they have

not extensively been statistically processed. For example, data obtained by the peoples and

though questionnaire.

2. SECONDARY DATA:

Sources of Secondary Data:

Following are the main sources of secondary data:

1. Official Publications: Publications of the BROAD BAND SERVICES or by the

corporate office of BROAD BAND SERVICES

2. Publications Relating to Trade: Publications of the trade associations, stock exchange,

trade union etc.

3. Journal/ Newspapers etc.: Some newspapers/ Journals collect and publish their own

data, e.g. Indian Journal of economics, economist, Economic Times.

4. Data Collected by Industry Associations: For example, data available with BROAD

BAND SERVICES

5. Unpublished Data: Data may be obtained from several companies, organizations,

working in the same areas. For example, data on BROAD BAND SERVICESby

magazines.

Period of Study: This study has been carried out for a maximum period of 6 weeks.

Area of study: The study is exclusively done in the area of marketing. It is a process requiring

care, sophistication, experience, business judgment, and imagination for which there can be no

mechanical substitutes.

C. SAMPLING

Sampling Design: The convenience sampling is done because any probability sampling

procedure would require detailed information about the universe, which is not easily available

further, it being an exploratory research.

Sample Procedure: In this study “judgmental sampling procedure is used. Judgmental sampling

is preferred because of some limitation and the complexity of the random sampling. Area

sampling is used in combination with convenience sampling so as to collect the data from

different regions of the city and to increase reliability.

Sampling Size: The sampling size of the study is 50 users.there are not so much user broad

band servicesin Ghazipur city , so I am takn small msample size

Methods of the Sampling:

1. Probability Sampling

It is also known as random sampling. Here, every item of the universe has an equal

chance or probability of being chosen for sample.

Probability sampling may be taken inform of:

(a) Simple Random Sampling

A simple random sample gives each member of the population an equal chance of being

chosen.  It is not a haphazard sample as some people think!  One way of achieving a simple

random sample is to number each element in the sampling frame (e.g. give everyone on the

Electoral register a number) and then use random numbers to select the required sample.

Random numbers can be obtained using your calculator, a spreadsheet, printed tables of

random numbers, or by the more traditional methods of drawing slips of paper from a hat,

tossing coins or rolling dice.

(b) Systematic Sampling

This is random sampling with a system! From the sampling frame, a starting point is

chosen at random, and thereafter at regular intervals.

(c) Stratified Random Sampling

With stratified random sampling, the population is first divided into a number of parts or

'strata' according to some characteristic, chosen to be related to the major variables being studied.

For this survey, the variable of interest is the citizen's attitude to the redevelopment scheme, and

the stratification factor will be the values of the respondents' homes. This factor was chosen

because it seems reasonable to suppose that it will be related to people's attitudes

(d) Cluster and area Sampling

Cluster sampling is a sampling technique used when "natural" groupings are evident in a

statistical population. It is often used in marketing research. In this technique, the total

population is divided into these groups (or clusters) and a sample of the groups is selected. Then

the required information is collected from the elements within each selected group. This may be

done for every element in these groups or a subsample of elements may be selected within each

of these groups.

2. Non-Probability Sampling

It is also known as deliberate or purposive or judge mental sampling. In this type of

sampling, every item in the universe does not have an equal, chance of being included in a

sample.

It is of following type:

(a) Convenience Sampling

A convenience sample chooses the individuals that are easiest to reach or sampling that

is done easy. Convenience sampling does not represent the entire population so it is considered

bias.

(b) Quota Sampling

In quota sampling the selection of the sample is made by the interviewer, who has been

given quotas to fill from specified sub-groups of the population.

(c) Judgment Sampling

The sampling technique used here in probability > Random Sampling.

The total sample size is 50 profiles.

Data Collection: Data is collected from various customers through personal interaction.

Specific questionnaire is prepared for colleting data. Data is collected with mere interaction and

formal discussion with different respondents and we collect data in and broadband face to face

contact with the persons from whom the information is to be obtained (known as informants).

The interviewer asks them questions pertaining to the survey and collects the desired

information. Thus, we collect data about the working conditions of the workers of broadband

services; we worked at broadband servicescontact the workers and obtain the information. The

information obtained is first hand or original in character.

DATA ANALYSIS

&

INTERPRETATION

1. Are you a user of internet ?

S.NO. Details Respondent Percentage

1 Yes 50 100%

2 No 0 0%

Total 50 100%

Yes No0

5

10

15

20

25

30

35

40

45

50

Analysis : the above report so that 100% user say that thay have used access internet services.

Interpretation: The data revels that all the respondents have access the internet service.

2: Have you your home for internet ?any type of connection of

S.No Detail Respondent Percentage

1 Broad band 30 60%

2 Data card 10 20%

3 Through mobile

Total

10

50

20%

100%

Analysis : 60% respondents are using the internet broad band , 20%though data card, and 20%

through mobile.

Interpretation:

The maxiume users , using broad band services than data card. Mostly respondent using the broad band service.

data card brand band through mobile0

5

10

15

20

25

30

3. Which companies broad band services you are using?

S.No Detail Respondent Percentage

1 Airtel 04 13%

2 Reliance 06 20%

3 B S N L 15 50%

4 Other 05 17%

Total 30 100%

airtel relince b s n l other0

2

4

6

8

10

12

14

16

Analyies :

50% respondents has using bsnl, 13% airtel, 20% reliance and 17% using other services.

The data shows bsnl user are more than other company in ghazipur city.

Interpretation:

Maxium users are using B S N L broad band services in Ghazipur city .

4. What are the criteria to select the broad band ?

S.No Detail Respondent Percentage

1 Speed 18 60%

2 Service 6 20%

3 Cost 3 10%

4 Other 3 10%

Total 30 100%

speed cost service other0

2

4

6

8

10

12

14

16

18

Analyies :

The data shows 60% respondents are using broadband for speed.In this figure 36% user

for speed, 12% user for cost, 6% user for service, 6% for other facilities.

Interpretation:

Maxium user setisfied broad band speed , becase of other company not provied better services

In Ghazipur city .

5. Which types of problem you face in using broad band services?

S.No Detail Respondent Percentage

1 Speed 10 20%

2 Cost 18 36%

3 Other 2 4%

30 60%

speed cost other0

2

4

6

8

10

12

14

16

18

Analyies :

In this figure the respondent facing the problem mostly cost. The figure show the 20% facing

problem speed, 36% facing problem cost and 4% facing problem other.

Interpretation:

The maxium user say that the broad band servies so costly in Ghazipur city .

6. Whose connection is much faster ?

S. No. Detail Respondent Percentage

1 Broad band 25 50%

2 Data card 13 26%

3 Through 7 14%

4 Other 5 10%

50 100%

broad band data card through other0

5

10

15

20

25

Analyies :

In this figure the data show broadband is more faster than other services. Here 50% are broad

band user, 26% are data card user, 14% are mobile user, 10% are other user in ghazipur city.

Interpretation:

The maxium user setisfied broad band conection is much faster than other services.

7. In present situation which service provide better service?

S.No. Detail Respondent Percentage

1 Broad band 19 38%

2 3G 13 26%

3 Through Mobile 10 20%

4 Other 8 16%

Total 50 100%

broad band data card through other0

2

4

6

8

10

12

14

16

18

20

Analyses :

In this figure the data show broad band provide better services, in other provider hear 38%

Broad band user , 26% 3G user , though mobile 20% and other services16% .

Interpretation:

In this figure the deta show broad band servicesis provide better servicesto other company

8. Which connection is much flexible ?

S.No. Detail Respondent Percentage

1 Broad band 29 58%

2 Data card 10 20%

3 Through 8 16%

4 Other 3 6%

Total 50 100%

broad band data card through other0

5

10

15

20

25

30

Analyses :

in this figure the data shows the broad band service is more flexible than other services. The data

show the 58% respondent said that broadband is flexible, 20% respondent said that data card is

flexible, 16% respondent said that mobile is flexible and 6% respondent said that other

servicesare flexible.

Interpretation:

in this figure data show broad band services, much faxable to other services.

09. Are you think so modern generation is attracted with broad band?

S.No. Detail Respondent Percentage

1 Yes 32 64%

2 No 18 36%

Other 50 100%

yes no0

5

10

15

20

25

30

35

Analyses: in this figure the data revels the most respondent attracted with the broadband services.

In this figure 64% respondent attracted with broadband servicesand 24% respondent

are not attracted with broad band services.

Interpretation:in this figure show that maximum respondent say that modern generation is atterted board

band services.

10. What are the suggestion to give about broad band service?

S.No. Detail Respondent Percentage

1 Improve network problem

10 20%

2 Reduce cost 9 18%

3 Speed 21 42%

4 Other 10 20%

Total 50 100%

improve network prob-lem

reduce cost speed other0

5

10

15

20

25

Analysis: In this figure show that maximum user give suggestion to improved broad band services,

The data show that 20% user say that improved network problem broad band18% ,

reduces cost 42% improved speed 20% say improved broad band services.

Interpretation:

The large no. of user give suggestion about broad band servicesis improved network ,and

speed problem

FINDING

FINDINGThe above report so that 100% user say that thay have used access internet services.

The respondent has using the internet through 60% broad band, 20% data card, and 20%

through mobile. Mostly respondent using the broad band service.

the respondent has using 30% bsnl, 8% airtel, 12% relince and 10% using other services.

The data shows bsnl user are more than other company in ghazipur city.

The data shows the respondents using broadband for speed. In this figure 36% user for

speed, 12% user for cost, 6% user for service, 6% for other facilities.

In this figure the respondent facing the problem mostly cost. The figure show the 20%

facing problem speed, 36% facing problem cost and 4% facing problem other.

In this figure the data show broadband is more faster than other services. Here 50% are

broad band user, 26% are data card user, 14% are mobile user, 10% are other user in

ghazipur city.

In this figure the data show broad band provide better services, in other provider hear

38% Broad band user , 26% 3G user , though mobile 20% and other services16% . in this

figure the data shows the broad band service is more flexible than other services. The

data show the 58% respondent said that broadband is flexible, 20% respondent said that

data card is flexible, 16% respondent said that mobile is flexible and 6% respondent said

that other servicesare flexible.

in this figure the data revels the most respondent attracted with the broadband services.

In this figure 64% respondent attracted with broadband servicesand 24% respondent

are not attracted with broad band services.

In this figure show that maximum user give suggestion to improved broad band

services, The data show that 20% user say that improved network problem broad

band18% , reduces cost 42% improved speed 20% say improved broad band

services.

CONCLUSION

CONCLUSION

1 : The data revels that all the respondents have access the internet service.

2: If the maxiume user , using broad band servicesthan data card.

3: Maxium user use B S N L broad band servicesusing Ghazipur city .

4: Maxium user setisfied broad band speed , becase of other company not provied

better servicesIn Ghazipur city .

5: The maxium user say that the broad band servies so costly in Ghazipur city .

6: The maxium user setisfied broad band conection is much faster than other services

7: In this figure the deta show broad band servicesis provide better servicesto

other company.

8: in this figure data show broad band services, much faxable to other services

.

9 : in this figure show that maximum respondent say that modern generation is

atterted broad band services.

10: The large no. of user give suggestion about broad band servicesis

improved network ,and speed problem.

ANNEXURE

Questionnaire

Customer feedback form

Dear Respondent,

My self NEERAJ KUMAR MISHRA , pursuing B.B.A. VI sem. at T.E.R.I P.G.

College, Ghazipur. I seek your respondents and kind co-operation for the purpose of successful

completion of my research report.

NEERAJ KUMAR MISHRA

Name………………………………………………………………..Age………………………

Address (City) …………………………………………………….......................................

1. Are you a user of internet ?

a. Yes b. No

2. Have you any type of connection of your home for internet ?

a. Broad band b. Data card

c.Through mobile

3. Which companies broad band servicesyou are using ?

a. Airtel b. Reliance’s

c. B S N L d. Other

4. What are the criteria to select the broad band ?

Speed services

Cost other

Which types of problem you face in using broad band services?

Speed

Cost other

Whose connection is much faster ?

Broad band Data card

Through other

Which connection is much flexible ?

Broad band Data card

Through other

Are you think so modern generation is attracted with broad band ?

Yes No

What are the suggestion to give about broad band services?

………………………………………………………………………………………………

BIBLIOGRAPHY

BOOKS:

Kotler, Philip, Marketing Management, Analysis, Planning, Implementations and Control,

Pearson Education, New Delhi, 2003, 11th Ed.

Kotler, Philip, & Armstrong, Graw, “Principles of Marketing”, Pearson Education, New

Delhi 2007.

Sharma, J. K., Business Statistics (Pearson Education)

Kothari, C.R., Research Methodology, New Delhi, Vikas Publishing House, Pvt. Ltd.,

1978

Beri, Marketing Research, (Tata McGraw-Hill), 1993, 2nd Ed.

Research Methodology by “C.R.KOTHARI”

www.google.com

www.wikipedia.com

www.sharemarketbasics.com