Introduction to Twitter
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Transcript of Introduction to Twitter
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What are you doing?
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Tweet
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Very, very shortVery, very fast
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There’s a plane in the Hudson. I’m on a ferry going to pick up the people. Crazy.
@jkrums
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Why should I care?
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Listenwhat are people saying about you?
conduct ad hoc surveys
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Respondcomplement existing customer service
respond to criticism and praise
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Influencebreak news faster than other channels
direct people’s attention to good things
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Enlistbuild relationships & networks
create WOM networks
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The Basics
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140 characters
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Profile
choose a short username
include your full name (and company) in your bio
include a recognizable photograph or image
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Friends &Followers
(nearly) everything you say is public
followers get updates on what you say
you get updates on what friends say
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@ Replies & Mentions
everyone can read
addressee more likely to read
allows conversation
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D Direct Messages
only addressee can read
allows private conversation
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RT ReTweets
spread the word from friends to followers
keep message short!
can ask for RTs
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#hashtags
let lots of people share a conversation
keep hashtag short!
hashtag for today is #pntwit
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Getting started
get an account (short username)
fill in your profile properly (with photo!)embrace the network - follow friends & watch who they’re followingget a desktop tool
be useful, be interesting, be engaged
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Beware
if you open a channel (even a broadcast channel) they’ll talk backremember that it’s all public... even the private bits