Introduction to Tardurr & MindJet• Founded in Germany in 1993, represented

globally through regional offices• Focused on products that Improve business

productivity• Half a million users worldwide • Customers in 60 of the Fortune 100 companies • Benefits include an increase in return on

people, information and business process management.

• Tardurr is a development partner of MindJet

Introduction to Rapid Response & E-vamp• Founded in Islamabad in 2003 as a joint venture

between HN Data & E-vamp• Rapid Response provides Contact Center and

Back-office support services to clients in North America and UK, using a dual shore approach

• CRM-based technology, IP-based communication• E-vamp has been designing and developing Web

and Mobile portals for clients since 2001, HN Data has been providing back-office solutions to blue chip customers in UK & USA

Our Vision for NICOP

The B2B or B2C Portal ConceptSTRONG VALUE PROPOSITION FOR CUSTOMERS

• SIMPLE USABILITY & NAVIGATION : to attract 4 Million Overseas Pakistanis in EU. USA & Middle East to the your Portal

• TRANSPARENT FINANCIAL MODEL : simple, clear & secure e-transactions

• SECURITY & ACCESS : web-based security for transactions, easy access on-line & by phone

The G2C Portal Concept

• Web Site to Portal - Maturity Model

NICOP’sGOAL

Our Experience in Building Portals• We have extensive experience in designing,

developing, and deploying Multi Access Portals since 2002.

• We have extensive experience in designing customer-centric websites

• Some of our customers include: Academic Gateway, Mobilink, SME Bank, Swiss Development Cooperation, EHA-Hoffmann

• Outsourcing relationship with Proton Technology, one of the ‘mature’ players providing E-commerce & CRM applications in California, USA

Introduction to Rapid Response & E-vamp

The Contact Center Concept• A distributed, multi-media contact center

that can handle e-mail, chat sessions or Web-based contacts just as readily as a voice call.

• The next-generation contact center requires two fundamental architectural shifts:• voice over IP •move applications to open, industry-standard

architectures

• Multi-shore Capability

The Strategy and Action Plan

COMPONENTS OF INTERNET BUSINESS MODEL

The Strategy and Action Plan

The Strategy and Action Plan

The Strategy and Action Plan for your website

The Strategy and Action Plan

The Strategy and Action Plan

• What does the Internet do to your strategy & what is the Impact?

The Strategy and Action Plan

• What are new sources to support e-transaction?• VOIP/ Call Center/ Agents• Community or Chatting•Mobile/GSM• Blogging

The Strategy and Action Plan

The Strategy and Action Plan

Think about Sustainability through Internet …

Will it be difficult or easier?