“A dream is the bearer of a new possibility, the enlarged horizon, the great hope.”

Howard Thurman

Welcome to my LinkedIn

professional portfolio.

Technology is a beautiful thing! Besides, we use it every day while surfing the net, using our smart phones, driving our cars, shopping, email, career opportunities, finding friends that we have lost throughout the years, and the reasons are limitless… I obviously strive on Technology not only as a means of everyday functionality, but also as a career that I love and enjoy. Unfortunately, like a book with a beautiful cover but has no pages to tell a story, technology has hidden the personality of the people we see. Thanks to slideshare, I now have a means to show you who I am, how I got here, and my dreams of where I hope to go! So pull up the curtain, go beyond the monitor that separates us, and take a peak of just what’s inside.

If you wanted to know who Stephanie Severa Scandrol was, what would you see without this presentation?

The Answer: Stephanie Severa Scandrol

Email: slas30263@gmail.com

An experienced Systems Support Analyst for Ted’s Montana Grill who has progressively moved through the company since returning to work after a 7 year hiatus from the workplace to be a stay at home mother. Upon return, worked to attain progressively more responsible positions at Ted’s and through personal investments in education to achieve the current position in Ted’s Information Systems.

Experience 1/2004 - Present – Ted’s Montana Grill, Inc Atlanta, GA Systems Support / Network Administrator Provide Help Desk and Systems Support for over 50 desktop and laptop users and 55 restaurants as well as phone system, mobile devices, remote access,

and some network support. Major duties include but not limited to trouble shooting hardware or software issues, setting up, upgrading, and configuring desktops, laptops, printers, faxes, and servers, setting up and configuring phone extension in our Avaya PBX, providing basic user training on applications, invoice coding, produced policies for end users, and providing basic network support, along with some VMWare support. Special Projects include:

• Managed the upgrade of Lawson, including server, Bottomline, and BSI. • Managed the upgrade and migration from Microsoft Office XP to Office 2007 and Office 2010. • Completed a complete asset survey of the corporate offices for all computer related hardware and software and created a spreadsheet to track

warranties and licenses. • Helped with installation and implementation of new IT ticketing system, Numara Track-It • Developed and Implemented IT Policies for PCI Compliance

Payroll Assistant Responsibilities included employee data entry into Lawson, administration of the company 401K plan including enrollment and support of account

management requests from employees. Developed and maintained various reports in Excel. In addition, I supported the payroll needs of 30 restaurants to include the handling of all employee change requests, garnishments, terminations, and reporting and tracking. Special Projects include:

• Support of the roll out of the company’s PayCard program. • Rewrite of the garnishment letter, forms, and internal processes.

Operations Assistant Responsibilities included the support of 5 Regional Managers. Scheduled appointments, maintained daily calendars, coordinated travel arrangements for not

only the 5 Regional Managers, but also for the 30 proprietors nationwide. Reviewed and maintained expense reports through Excel, prepared and organized training classes, made PowerPoint presentations, coordinated arrangements for offsite meetings, collected and reported on a series of plans, schedules, and P&L's. Distributed letters of appreciation, MVP awards, and answered all feedback from our guests as part of the Guest Relations team

Server Upon return to work, started out with Ted's Montana Grill as a server, within 6 months time had progressed through various positions at the restaurant to

include promotion to counter server, in-store trainer and eventually to a Team Lead position.

Technical Background • Microsoft Windows XP, Vista, and Windows 7 desktop and server versions and Network Domain administration • Applications include: Microsoft Office 2003, 2007, 2010, MAC OS, Symantec networked managed anti-virus and security, Adobe, Zetafax, Lawson, Cisco

VPN, Printers and Fax related software, BES, BSI, and Microsoft Exchange. • Avaya PBX

Education 2007 -- CED Solutions, Marietta, GA Comp TIA A+ Certification Information Technology, Comp TIA A+ Certification, A+ Depot Technician, A+ IT Technician, A+ Remote Support Technician GPA: 4.0 Test Result was 100% correct

2007 -- CED Solutions, Marietta, GA Comp TIA Network+ Certification Information Technology GPA: 3.5 Test Result of 92% correct

1989 - 1991 Georgia State University Core Classes for Physical Therapy

THAT WAS QUITE A FEW WORDS!

So let’s try to do better than that and see who the person is behind

the sea of letters!

Who is Stephanie personally?

A Mom

A Professional

A Fan

An Adventurer

A Friend

My Career Life Before Ted’s:

Team Mentor~Mentored a line of 40 Consultants~Customer Service to over 5000 customers~Leadership Role~Inventory Control~Coordinated special events and shows~Photoshop, PowerPoint, Excel, and Word

Customer Service~ Handled Southeast Region Customer Support through placing orders and through customer calls~Worked closely with production and warehouse to ensure accurate flow of customer orders~AS400

Operator~Received orders through AS400~Operated: forklift, sideloader, clamp truck, and worked on all aspects of pressure sensitive material line~Managerial Roles: Safety Coordinator, STOP Member, QA Technician, Shipping and Warehouse Management, ATV operator and controller.

Physical Therapy:Office Manager~Managed employee and patient scheduling~Handled insurance claims~Handled Collection Calls~Filing

Aide~Patient Rotation Schedule~Administered: Massage Therapy, Whirlpool Therapy, Exercise Therapy, Heat Therapy, TENS, Cold Therapy, Burn Treatment, Rehabilitation Training to Patients using medical Equipment, Ultrasound

My Career Life Today at Ted’s Montana Grill

I have been a team member with Ted’s for over 8 years. I started out as a Server and quickly moved up to Counter Server. After a months time I then became a Team Lead helping to manage a restaurant with 30 plus employees. After proving my leadership qualities and doing a cost assessment on half sours and cookies, I then made a presentation of my findings and presented to the corporate office. The presentation helped to further my career in the corporate office as Operations Assistant. The presentation then was rolled out to the field and helped save the company quite a few dollars and cents with new procedures that are still alive today. I then received a promotion into the Payroll Department as Payroll Assistant. When I decided to venture into the field I loved most, I used my own vacation time and funds to achieve two IT Certifications to further my career with Ted’s as Systems Support / Assistant Network Admin. That is a short story of where I came from and who I have become with Ted’s.

Skills

SPECIAL PROJECTSAND

ACHIEVEMENTS Managed the upgrade and migration from Microsoft Office

XP to Office 2007 Completed Assessment Survey of the corporate office for all

computer related hardware and software Created inventory spreadsheet to track warranties and

licenses company wide Created and implemented an Asset Tag program Established Policies for PCI Compliance Assisted in the upgrade and migration of a Lawson Server Assisted in the upgrade and migration to new DC Server Support of the roll out of the company’s Paycard Program Developed scripting for all users through AD for shared

drives Managed all wireless accounts with three different rollouts of

equipment and carriers Voted Most Valuable Team Member in the Restaurant

Support Center

Educational Background

High School Degree 2 years Core ClassesCompTIA A+ CertificationCompTIA Network + Certification

WHAT OTHERS ARE SAYING ABOUT ME:

“I have known Stephanie for 5 years. She is a very conscientious employee always ready to help in any way. Stephanie approaches problem solving thoughtfully and often comes up with a unique, yet workable solution. She

would be valuable asset to any organization.” March 27, 2012 Cheryl Putman, Accounting Assistant, Ted's Montana Grill

worked with Stephanie at Ted's Montana Grill

“While working in Purchasing for Ted's Montana Grill, I had the pleasure of working with Stephanie as she supported IT for the corporate office and the 45+ TMG restaurants. Whenever I had an IT issue, Stephanie was not only knowledgeable in how to fix the problem but she always met me with a smile and a positive attitude.

Unlike some IT professionals that make you feel belittled for your lack of IT knowledge, Stephanie is kind, patient and takes the time to answer your questions in a non-threatening way. As such, I would not hesitate to

recommend Stephanie.” November 3, 2011 Lauren Schuman, Manager of Purchasing, Ted's Montana Grill

worked with Stephanie at Ted's Montana Grill

WHAT OTHERS ARE SAYING ABOUT ME CONTINUED:

“I worked with Stephanie for many years at Ted's Montana Grill. She is great to work with, very dependable and a self starter. I watched Stephanie set professional goals for herself and achieve them. She can handle many tasks

and is a pleasure to be around. I hope to work with her again in the future.” February 18, 2011 Paul Campbell, MBA, Staff Accountant, Ted's Montana Grill, Inc.

worked directly with Stephanie at Ted's Montana Grill

“During the time I managed Stephanie, I found her to be a hardworking self-starter with great customer service skills. Stephanie continuously strives to expand her knowledge and experience and is always willing to take on new tasks and initiatives. Her research skills and ability to develop and test different solutions has contributed greatly to the growth of technical knowledge and skills. Stephanie would be a great addition to any technical

support staff.” January 7, 2011David Curtis, Director of Finanacial Applications, Urban Brands, Inc

managed Stephanie at Ted's Montana Grill

“I had the pleasure of working with Stephanie during my eight year tenure at Ted's Montana Grill. We collaborated on various projects and based on her work I am confident that Stephanie would be a valuable addition to any

company.” January 6, 2011 Rachel Thompson, Purchasing, Ted's Montana Grill

worked directly with Stephanie at Ted's Montana Grill

WHAT OTHERS ARE SAYING ABOUT ME CONTINUED:

“In my career at Ted’s Montana Grill I worked with Stephanie Scandrol in many different capacities. I always found her to be very professional with a caring attitude at the same time. I watched as Stephanie excelled in some very different rolls with our company. This is a testament for many of her greatest attributes. Stephanie was always a

very honest, responsible, loyal, compliant, diligent, and hard working company representative. You could count on Stephanie to always give her best to all her responsibilities. Because of this she was a great asset to both the

restaurant support center and most importantly the operators on the front lines. I could always count on Stephanie to respond to any questions or needs that I had in a timely manner. Stephanie was consistent in her delivery of expected results even in the most unthankful rolls of guest recovery and IT solutions. In the present day enviornment of increased work load with less people Stephanie always proved her worth by being willing to

take on new challenges and tasks. I have no reservations recommending Stephanie Scandrol . She will be an asset to any company allowing her to use her skills and apply her passionate approach to her work.” May 20,

2010Kris Gernentz, Regional Manager, Ted's Montana Grillmanaged Stephanie indirectly at Ted's Montana Grill

“Stephanie is a dedicated self-starter who can be relied upon to complete complicated projects. In the seven years I worked with her, she never disappointed me. She has a wonderful attitude and cares about the company

as well as the team members she serves within it.” May 14, 2010 Susan Alvarez, CFO, Ted's Montana Grill

managed Stephanie at Ted's Montana Grill

WHAT OTHERS ARE SAYING ABOUT ME CONTINUED:

“I have worked with Stephanie for 7 years -- first in the position of payroll clerk and over the past several years as IT Support. I enjoy seeing her development as an IT professional. She advances her skills with each challenge and

thrives on the ability to troubleshoot across various technologies and software. What I appreciate most is that no problem is too small. If I'm having some obscure problem with Microsoft Office, Windows, or one of several other programs on my PC, I know she will investigate and rectify it. Not only will she find the solution, but she educates me by sharing the fix in language I understand. Stephanie takes the time to

speak with and understand each person's abilities and fine tune a solution that fits the user.” May 29, 2012Liz Pounders, Manager of Accounts Payable, Ted's Montana Grill

worked with Stephanie at Ted's Montana Grill

“I have had the pleasure of working with Stephanie for the past seven years, three of which she was my payroll assistant. When Stephanie accepted the payroll assistant position, she had no prior experience in payroll.

However, due to her work ethic, willingness to learn and enthusiasm, I knew she would do an awesome job. Stephanie took the bull (or bison as we say at Ted's) by the horns and excelled at the payroll assistant position.

She was a huge asset to my team. Sadly, Stephanie wanted to broaden her horizons and delve into the I.T. world, which she has also excelled at. Stephanie's customer service skills are outstanding along with the desire to help

out in any way possible. I would recommend Stephanie without any hesitation. She is a great asset to Ted's Montana Grill.” July 12, 2012

1st Rebecca Hembree, PAYROLL MANAGER, Ted’s Montana Grill, Incmanaged Stephanie at Ted's Montana Grill

CONCLUSIONThank you for taking the time to learn a little bit more about me and who I am. I do look

forward to meeting you face to face one day. I want to continue learning in order to grow

personally and professionally. I love challenges and I don’t mind taking a risk for something I believe in. I enjoy spending my

free time with the kids through Hockey, Volleyball, Boy Scouts, Camping, Fishing, and

SCUBA Diving . If you do not find me at a computer you will find me outdoors enjoying

life and all it has to offer!