Technology is a beautiful thing! Besides, we use it every day while surfing the net, using our smart phones, driving our cars, shopping, email, career opportunities, finding friends that we have lost throughout the years, and the reasons are limitless… I obviously strive on Technology not only as a means of everyday functionality, but also as a career that I love and enjoy. Unfortunately, like a book with a beautiful cover but has no pages to tell a story, technology has hidden the personality of the people we see. Thanks to slideshare, I now have a means to show you who I am, how I got here, and my dreams of where I hope to go! So pull up the curtain, go beyond the monitor that separates us, and take a peak of just what’s inside.

Stephanie Severa Scandrol

Email: slas30263@gmail.com

An experienced Systems Support Analyst for Ted’s Montana Grill who has progressively moved through the company since returning to work after a 7 year hiatus from the workplace to be a stay at home mother. Upon return, worked to attain progressively more responsible positions at Ted’s and through personal investments in education to achieve the current position in Ted’s Information Systems.

Experience 1/2004 - Present – Ted’s Montana Grill, Inc Atlanta, GA Systems Support / Network Administrator Provide Help Desk and Systems Support for over 50 desktop and laptop users and 55 restaurants as well as phone system, mobile devices,

remote access, and some network support. Major duties include but not limited to trouble shooting hardware or software issues, setting up, upgrading, and configuring desktops, laptops, printers, faxes, and servers, setting up and configuring phone extension in our Avaya PBX, providing basic user training on applications, invoice coding, produced policies for end users, and providing basic network support, along with some VMWare support. Special Projects include:

• Managed the upgrade of Lawson, including server, Bottomline, and BSI. • Managed the upgrade and migration from Microsoft Office XP to Office 2007 and Office 2010. • Completed a complete asset survey of the corporate offices for all computer related hardware and software and

created a spreadsheet to track warranties and licenses. • Helped with installation and implementation of new IT ticketing system, Numara Track-It • Developed and Implemented IT Policies for PCI Compliance

Payroll Assistant Responsibilities included employee data entry into Lawson, administration of the company 401K plan including enrollment and support of

account management requests from employees. Developed and maintained various reports in Excel. In addition, I supported the payroll needs of 30 restaurants to include the handling of all employee change requests, garnishments, terminations, and reporting and tracking. Special Projects include:

• Support of the roll out of the company’s PayCard program. • Rewrite of the garnishment letter, forms, and internal processes.

Operations Assistant Responsibilities included the support of 5 Regional Managers. Scheduled appointments, maintained daily calendars, coordinated travel

arrangements for not only the 5 Regional Managers, but also for the 30 proprietors nationwide. Reviewed and maintained expense reports through Excel, prepared and organized training classes, made PowerPoint presentations, coordinated arrangements for offsite meetings, collected and reported on a series of plans, schedules, and P&L's. Distributed letters of appreciation, MVP awards, and answered all feedback from our guests as part of the Guest Relations team

Server Upon return to work, started out with Ted's Montana Grill as a server, within 6 months time had progressed through various positions at the

restaurant to include promotion to counter server, in-store trainer and eventually to a Team Lead position.

Technical Background • Microsoft Windows XP, Vista, and Windows 7 desktop and server versions and Network Domain administration • Applications include: Microsoft Office 2003, 2007, 2010, MAC OS, Symantec networked managed anti-virus and

security, Adobe, Zetafax, Lawson, Cisco VPN, Printers and Fax related software, BES, BSI, and Microsoft Exchange. • Avaya PBX

Education 2007 -- CED Solutions, Marietta, GA Comp TIA A+ Certification Information Technology, Comp TIA A+ Certification, A+ Depot Technician, A+ IT Technician, A+ Remote Support

Technician GPA: 4.0 Test Result was 100% correct

2007 -- CED Solutions, Marietta, GA Comp TIA Network+ Certification Information Technology GPA: 3.5 Test Result of 92% correct

1989 - 1991 Georgia State University Core Classes for Physical Therapy

So let’s try to do better than that and see who the person is behind

the sea of letters!

A Mom

A Professional

A Fan

An Adventurer

A Friend

Team Mentor~Mentored a line of 40 Consultants~Customer Service to over 5000 customers~Leadership Role~Inventory Control~Coordinated special events and shows~Photoshop, PowerPoint, Excel, and Word

Customer Service~ Handled Southeast Region Customer Support through placing orders and through customer calls~Worked closely with production and warehouse to ensure accurate flow of customer orders~AS400

Operator~Received orders through AS400~Operated: forklift, sideloader, clamp truck, and worked on all aspects of pressure sensitive material line~Managerial Roles: Safety Coordinator, STOP Member, QA Technician, Shipping and Warehouse Management, ATV operator and controller.

Physical Therapy:Office Manager~Managed employee and patient scheduling~Handled insurance claims~Handled Collection Calls~Filing

Aide~Patient Rotation Schedule~Administered: Massage Therapy, Whirlpool Therapy, Exercise Therapy, Heat Therapy, TENS, Cold Therapy, Burn Treatment, Rehabilitation Training to Patients using medical Equipment, Ultrasound

I have been a team member with Ted’s for over 8 years. I started out as a Server and quickly moved up to Counter Server. After a months time I then became a Team Lead helping to manage a restaurant with 30 plus employees. After proving my leadership qualities and doing a cost assessment on half sours and cookies, I then made a presentation of my findings and presented to the corporate office. The presentation helped to further my career in the corporate office as Operations Assistant. The presentation then was rolled out to the field and helped save the company quite a few dollars and cents with new procedures that are still alive today. I then received a promotion into the Payroll Department as Payroll Assistant. When I decided to venture into the field I loved most, I used my own vacation time and funds to achieve two IT Certifications to further my career with Ted’s as Systems Support / Assistant Network Admin. That is a short story of where I came from and who I have become with Ted’s.

Managed the upgrade and migration from Microsoft Office XP to Office 2007

Completed Assessment Survey of the corporate office for all computer related hardware and software

Created inventory spreadsheet to track warranties and licenses company wide

Created and implemented an Asset Tag program Established Policies for PCI Compliance Assisted in the upgrade and migration of a Lawson Server Assisted in the upgrade and migration to new DC Server Support of the roll out of the company’s Paycard Program Developed scripting for all users through AD for shared

drives Managed all wireless accounts with three different rollouts of

equipment and carriers Voted Most Valuable Team Member in the Restaurant

Support Center

High School Degree 2 years Core ClassesCompTIA A+ CertificationCompTIA Network + Certification

“I have known Stephanie for 5 years. She is a very conscientious employee always ready to help in any way. Stephanie approaches problem solving thoughtfully and often comes up with a unique, yet workable solution. She

would be valuable asset to any organization.” March 27, 20121st Cheryl Putman, Accounting Assistant, Ted's Montana Grill

worked with Stephanie at Ted's Montana Grill

“While working in Purchasing for Ted's Montana Grill, I had the pleasure of working with Stephanie as she supported IT for the corporate office and the 45+ TMG restaurants. Whenever I had an IT issue, Stephanie was not only knowledgeable in how to fix the problem but she always met me with a smile and a positive attitude.

Unlike some IT professionals that make you feel belittled for your lack of IT knowledge, Stephanie is kind, patient and takes the time to answer your questions in a non-threatening way. As such, I would not hesitate to

recommend Stephanie.” November 3, 20111st Lauren Schuman, Manager of Purchasing, Ted's Montana Grill

worked with Stephanie at Ted's Montana Grill

“I worked with Stephanie for many years at Ted's Montana Grill. She is great to work with, very dependable and a self starter. I watched Stephanie set professional goals for herself and achieve them. She can handle many tasks and is a pleasure to be around. I hope to work

with her again in the future.” February 18, 20111st Paul Campbell, MBA, Staff Accountant, Ted's Montana Grill, Inc.

worked directly with Stephanie at Ted's Montana Grill

“During the time I managed Stephanie, I found her to be a hardworking self-starter with great customer service skills. Stephanie continuously strives to expand her knowledge and experience and is always willing to take on new tasks and initiatives. Her research

skills and ability to develop and test different solutions has contributed greatly to the growth of technical knowledge and skills. Stephanie would be a great addition to any technical support staff.” January 7, 2011

1st David Curtis, Director of Finanacial Applications, Urban Brands, Incmanaged Stephanie at Ted's Montana Grill

“I had the pleasure of working with Stephanie during my eight year tenure at Ted's Montana Grill. We collaborated on various projects and based on her work I am confident that Stephanie would be a valuable addition to any company.” January 6, 2011

1st Rachel Thompson, Purchasing, Ted's Montana Grillworked directly with Stephanie at Ted's Montana Grill

“In my career at Ted’s Montana Grill I worked with Stephanie Scandrol in many different capacities. I always found her to be very professional with a caring attitude at the same time. I watched as Stephanie excelled in some very different rolls with our company. This is a testament for many of her greatest attributes. Stephanie was always a very honest, responsible, loyal, compliant, diligent, and hard working company representative. You could count on Stephanie to always give her best to all her responsibilities. Because of this she was a great asset to both the restaurant support center and most importantly the operators on the front lines. I could always count on

Stephanie to respond to any questions or needs that I had in a timely manner. Stephanie was consistent in her delivery of expected results even in the most unthankful rolls of guest recovery and IT solutions. In the present day enviornment of increased work load with

less people Stephanie always proved her worth by being willing to take on new challenges and tasks. I have no reservations recommending Stephanie Scandrol . She will be an asset to any company allowing her to use her skills and apply her passionate

approach to her work.” May 20, 20101st Kris Gernentz, Regional Manager, Ted's Montana Grill

managed Stephanie indirectly at Ted's Montana Grill

“Stephanie is a dedicated self-starter who can be relied upon to complete complicated projects. In the seven years I worked with her, she never disappointed me. She has a wonderful attitude and cares about the company as well as the team members she serves within

it.” May 14, 20101st Susan Alvarez, CFO, Ted's Montana Grillmanaged Stephanie at Ted's Montana Grill

Thank you for taking the time to learn a little bit more about me and who I am. I do look forward to meeting you face to

face one day. I want to continue learning in order to grow personally and

professionally. I love challenges and I don’t mind taking a risk for something I

believe in. I enjoy spending my free time with the kids through Hockey, Volleyball,

Boy Scouts, Camping, Fishing, and SCUBA Diving . If you do not find me at a

computer you will find me outdoors enjoying life and all it has to offer!