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INTRODUCTION TO EQUINITI

Equiniti is a specialist provider of business process and technology solutions encompassing smart people, processes, technology and data to regulated industries.

Basically, we do the things businesses don’t want to do themselves because it’s too costly.

And while you might not have heard of us – just yet - I can guarantee we have been in your house...

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LAND AND PROPERTY SERVICESCASE STUDY:

Land and Property Services (LPS) partnered with Equiniti to implement a fully managed service and customised rate collection system which includes software provision, hosting, disaster recovery, printing, payments handling and debt collection.

27,478Helping to generate new rate demands for 27,478 properties.

700,000From 700,0000 ratepayers.

£13.5 millionGenerating an extra £13.5 million in revenue for the Northern Irish Executive.

£1.2 billionGenerating £1.2 billion in revenues for the Northern Irish Executive.

84.5%We verified and traced 84.5% of end dated accounts.

900,000Rates are collected on 900,000 properties across Northern Ireland.

EQUINITI IN NUMBERS

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EQUINITI OVERVIEW

4.5 millionMANAGE

WE HAVE

£90 billionOF PAYMENTS PER YEAR

27 millionWE INTERACT WITH CUSTOMERS ON

BEHALF OF OUR

1,700CLIENTS

ACROSS EQUINITI

WE WORK WITH OVER

EXPERIENCED TEAM, AVERAGE SERVICE

50% OF THEFTSE 100

WE PERFORM

50mLOANCALCULATIONSPER MONTH

WE PAY

20% OF UKPENSIONERS

WE PROCESS

1,300+ASSIGNMENTSPECIALIST CONTRACTORS ON

WE SUPPORT

20%OF WORK BASEDPENSION SCHEMEMEMBERS

LONGEST CLIENT RELATIONSHIP

179 YEARS

YEARS

UNPARALLELED PENETRATIONOF FTSE 100

CASES ON BEHALF OF THE PUBLIC SECTOR

1,078,281PAYSLIPS LAST YEAR

WE PRODUCED

BUT WE ALSO DO…

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EQUINITI’S RANGE OF SERVICES

HR / PEOPLESOLUTIONS

COMPLAINTS ANDRECTIFICATION

SPECIALIST PUBLIC SECTOR TECHNOLOGY SERVICES

LOAN ADMINISTRATION

DATA SERVICES

We are a specialist provider of HR, payroll, revalidation and appraisal systems to horizontal and health markets.

Intelligent end-to-end complaints handling and rectification solutions for the financial services sector.

A provider of data enrichment, existence verification, tracing and mortality screening services. We ingest, cleanse, process and analyse data.

Covert Management Systems in 50% of the UK’s police forces.Complex administrative systems for Central Government including case management.

Champion responsible lending, cut costs and enhance the service experience of end-users through our loan administration software.

PLATFORM

WHAT WE DO

COMPLAINTS MANAGEMENTMYCUSTOMERFEEDBACKSOCIAL MEDIA TRIAGE

PANCREDITMADE

PEOPLEAX

360 FEEDBACK AND REVALIDATION

SOURCE AND COVERTPERITO

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HER MAJESTY’S PASSPORT OFFICE (HMPO)CASE STUDY:

We provide a cloud-based, fully managed time and attendance solution for Her Majesty’s Passport Office, which has 2,500 employees working from 37 locations across the UK.

600 PHYSICAL AND 2,700 VIRTUAL SERVERS

3,300 HM Passport Office purchased Equiniti’s time and attendance system via the Government’s G-Cloud procurement framework. As a centrally managed web-based cloud platform, our solution reduces the work involved in recording, planning, managing absence, reporting and auditing plus scheduling of employees who work on a fixed or flexible hours working basis. The contract, which was fulfilled through the G-Cloud Framework, will provide HPMO with assured performance levels.

1PBOF DATA HELD ON BEHALF OF OUR CLIENTS

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INDEPENDENT POLICE COMPLAINTS COMMISSIONCASE STUDY:

IPCC partnered with Equiniti to implement a complaints management system that would effectively manage its complaints, whilst improving the organisation’s key business processes.

30,000 Equiniti’s complex case management solution for the IPCC serves 700 users over 5 locations across 43 Police Forces in England and Wales. It handles 30,000 cases and over 54,000 allegations per annum. The system is highly sophisticated and flexible, adapting to legislative changes whilst incorporating a complex security model. Our system is integrated with industry standard platforms including HP TRIM (Records Management 8) and MS Word.

43

CASES

POLICE FORCES

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FORENSIC SERVICES NORTHERN IRELANDCASE STUDY:

Equiniti provided FSNI with a sophisticated case management system (CMS) that is flexible, scalable andintegrates seamlessly with a range of software products,including the Causeway Criminal Justice Hub.

200,266 Individual modules within the system hold information including details of each case, such as the location of the crime, the date, the people involved and full details of the teams charged with the examination of associated items.

About FSNIFSNI is an executive agency of the Northern Ireland Office. As part of an extensive remit, it provides scientific support to the police in the investigation of crime, and presents evidence asexpert witnesses in court.

CASES

WE PROVIDE FOR…

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CLIENTS

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CLIENTS

INVEST NI HELPED PREPARE EQUINITI FOR WORLD DOMINATION

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Equiniti has had a lot of commercial success with our Perito case management system in the UK and Ireland. For example: We provided solutions for all three police complaints authorities, with that market saturated the natural move would have been to sell the system internationally. Invest NI enabled us to do the work that would make that possible.

What Invest NI provided: A £170,000 research and development grant, part-financed by the European Regional Development Fund, to undertake the development work that allowed us to internationalise our product.

INVEST NI: PERITO CASE INTERNATIONAL

BENEFITS

DEPLOYMENT OF OUR CASE MANAGEMENT SYSTEM ACROSS ANY LANGUAGE

DEPLOYMENT OF OUR CASE MANAGEMENT SYSTEM ACROSS ANY CURRENCY

OPEN UP GLOBAL MARKETS AND REVENUES STREAMS FOR THE SYSTEM

INVEST NI RESEARCH AND DEVELOPMENT

THE CHALLENGE

WE SUPPLY AN EU FUNDS GRANTS MANAGEMENT SYSTEM FOR THE DEPARTMENT OF FINANCE AND PERSONNEL

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DEPARTMENT OF FINANCE AND PERSONNEL STRUCTURAL FUNDS GRANTS MANAGEMENT SYSTEM

We are delivering:

• A Grant Management System for all EU Structural Funds Programmes (ERDF, ESF & EAFRD).

• Working closely with DEL, DETI and SEUPB.

• 33-week phased delivery schedule.

• Support contract over an 11-year period.

• Users include various key authorities including management and auditory.

• In partnership with ICONI and utilising Equiniti’s managed infrastructure and data centre.

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Thanks and see you soon.