AGPMPN Quality Program

Aesculapius Healthcare Consultants

About Us

• Certified Quality Managers by the American Society of Quality.

• The only TeamSTEPPS Patient Safety Strategy Provider in Nigeria.

• USAID SHOPS Trainers that have trained Medical Directors on Financial Management.

• AHIA- Aesculapius Hospital Improvement Advisory Hospitals with Performance Management, Organization Development, Process Improvement, Branding, Financial Management and Idea Generation

Present Challenges

• Embarking on Quality Management Initiatives, without success

• Waste of Resources and Time.

• Externally Originated Strategies leading to disconnect between NEEDS and SERVICE DELIVERED

Conquering Challenges for Success

• Need for Systematic Approach and New Models of Patient Safety and Quality Management, driven by YOU.

The Components are: • Systematic and Tailored Capacity Development of

Healthcare Professionals.

• Individual Hospital Quality Empowerment Program

• Peer Review with World-class Performance Oriented Healthcare Standards-suitably adjusted for our Environment

Systematic and Tailored Capacity Development of Healthcare

Professionals

Hospital Leadership Engagement Workshop

Healthcare Quality Manager Workshop

Unique AGPMPN Quality Program

• Connect “classroom” development process to the current challenges and processes of change in Member Hospitals.

• Adults learn through dialogue, experience and feedback

• Organizational learning depends on a mix of external and internal experts

• Individual and organizational learning reinforce each other

Effective Development Programs

• Design Components must be well integrated with one another and the priorities of the Organization.

• Most powerful way to learn is by reflecting on knowledge acquired with colleagues, making Participants go back and forth between the workplace and the classroom.

• Interactive Reflection that breaks down boundaries between classroom and workplace.

AGPMPN Quality Program

Quality Management Program

Patient Safety Program

Hospital Quality Index

(HQI)

Individual Hospital Quality Empowerment Program

AGPMPN Quality Program

Quality Management Program

Patient Safety Program

Individual Practice Quality Empowerment

• Patient Safety Culture Assessment

• TeamSTEPPS Fundamental Course for Hospital Unit Leaders

• Develop the Quality Management Plan

• Develop Performance Measurement Indicators and Quality Goals

• Review of Hospital Processes and Procedures

Individual Practice Quality Empowerment

• Developing Patient Safety Implementation Plan

• Collection and Analysis of Patient Safety Data

• Integration of TeamSTEPPS into daily practice

• Patient Safety Culture Assessment

• Award of Patient Safety Hospital with Plaque

Individual Practice Quality Empowerment

Week 1 Week 2 Week 3 Week 4 Week 5 Week 6

1Patient Safety Culture

Assessment1

2

TeamSTEPPS Fundamental Course for Hospital Team

Leaders2

3Develop the Quality Management Plan

3

4

Develop Performance Measurement Indicators and

Quality Goals4

5Review of Hospital Processes

and Procedures5

6Developing Patient Safety

Implementation Plan6

7Collection and Analysis of

Patient Safety Data7

8Integration of TeamSTEPPS into

daily practice8

9Patient Safety Culture

Assessment9

10Award of Patient Safety

Hospital with Plaque10

Peer Review

Hospital Quality Index (HQI)

Outcomes

LeadershipStrategic Planning

Management

Care Process Management

Quality Management

Risk and Patient Safety

Management

People Management

Resource Management

HQI rates favourably with Other Healthcare Standards

JCI HQI Safecare

OriginAmerican Surgeons in 1907,

translated to Joint Commission

Performance-Based Standards developed by Aesculapius

Healthcare Consultants (AHC)

Scaled-down Standards developed by COHSASA and JCI

Cost Not Free: $2,180 - $37,245 Free Online Free (Pharmaccess)Accessibility Standards not available Standards available online Standards available online

Assessments JCI SurveyorsInterested Healthcare

ProfessionalsPharmaccess Surveyors

Status ISQUA Certified Aim to be ISQUA CertifiedNO: Tied to COHSASA

Accreditation

Other ProgramsNone

Includes Patient Satisfaction Module

Tied to Medical Credit Fund (MCF)

Other BenefitsMost Experienced Healthcare

Accreditation Body

Empowers all Healthcare Professionals to assess

Hospitals

Rewards Quality Improvement with Market-rate Interest Loans

Comparing Healthcare Standards

AGPMPN Ratings

• Minimal• Moderate

• High

Features of HQI

• Performance Based

• International Healthcare Standards

• Simplified for all Healthcare Professionals

Developing AGPMPN Surveyors

Culture Change Workshop for AGPMPN Quality Steering Committee

Training of Quality Review Committee/ Surveyors

Yearly Peer Review of Performance

Grading of Hospitals based on Assessments

Reward of Hospitals based on Assessments

Plan of Action

May, 2013 Jun-13 July Aug Sept Oct Nov Dec Jan-14 Feb-14

1 Engage with AGPMPN EXCO 1

2Introduction of The AGPMPN

Quality Program2

3Hospital Leadership

Engagement Workshop 3

4Healthcare Quality Manager

Workshop 4 4

5Individual Practice Quality

Empowerment5 5 5 5 5

AGPMPN Peer Review with HQI Standards

6

The AGPMPN Quality Program

Results/ Objectives

Participants are empowered to transform the Organizational Culture, where the following can flourish:

• Patient Safety

• Staff Safety

• Quality Management

• Performance Excellence.

Impact

• Potential to influence all Healthcare Professionals and Service Delivery in Nigeria.

• Build capacity for transformation and improve collaboration across the entire AGPMPN Membership by developing a new level of Peer Monitoring and Performance Management.

• Point of reference in Health in Nigeria and Africa as a whole.

• Activate Paradigm Change in Nigerian Healthcare

Universal Acclaim and Recognition as the first Group to deploy an intensive Quality Management

and Patient Safety Program across board

Thank You