Quality Introduction
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Transcript of Quality Introduction
QUALITY PIONEERS
Taguchi
Single Minute Exchange unit, Mistake decrease “poki yoki”
Quality Circle, Fish bone
Toyota Production System & Just in Time
Product value increase
Ohno
Ishikawa
Shingo
QUALITY PIONEERS
Kano
Knowledge Share, Employee psychology,
PDCA
Total Quality Management
Quality Control, Control Chart, PDSA
Customer Needs Understanding
Shewart
Juran
Deming
QUALITY HISTORY
Inspection
Lean Six Sigma
Quality Control
Quality Assurance
Total Quality Management
Six Sigma
QUALITY CONTROL
Refers to the routine technical activities to ensure that product quality is maintained or improved and
manufacturing errors are reduced or eliminated
The observation techniques and activities used to fulfill requirements for quality.
QUALITY ASSURANCE
Refers to the overall management system which includes the organization, planning, data collection, quality control,
documentation, evaluation, and reporting activities
The planned and systematic activities implemented in a quality system so that quality requirements for a product
or service will be fulfilled
INSPECTION
Examination of a product design, product, service, process or plant, and determination of their conformity
with specific requirements, or on the basis of professional judgment-general
requirements
TOTAL QUALITY MANAGEMENT
A holistic approach to long-term success that views continuous improvement in all aspects of an
organization as a process and not as a short-term goal. It aims to radically transform the organization
through progressive changes in the attitudes, practices, structures, and systems.
ISO ORGANIZATION
The ISO story began in 1946 when delegates from 25 countries met at the Institute of Civil Engineers in London and decided to create a new
international In February 1947 the new organization, began operations
They published over 19 500 International Standards covering almost all aspects of technology and manufacturing.
They have members from 166 countries and 3 368 technical bodies to take care of standard development.
ISO 9000 HISTORY
BS 5750
ISO 9000:1987
ISO 9001:2000
ISO 9001:2008
ISO 9001 - 8 PRINCIPLES
Customer Focus
Involvement of People
System Approach to Management
Factual approach to decision making
Mutually beneficial supplier relationships
Continual Improvement
Process Approach
Leadership
ISO 9001 CLAUSES
Documentation Requirements
Management Responsibility
Resources Management
Product Realization
Measurement, Analysis Improvement
6. RESOURCES MANAGEMENT
6.2 Human Resource
6.3 Infrastructure
6.4 Work Environment