Quality Introduction

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Transcript of Quality Introduction

Page 1: Quality Introduction
Page 2: Quality Introduction

QUALITY PIONEERS

Taguchi

Single Minute Exchange unit, Mistake decrease “poki yoki”

Quality Circle, Fish bone

Toyota Production System & Just in Time

Product value increase

Ohno

Ishikawa

Shingo

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QUALITY PIONEERS

Kano

Knowledge Share, Employee psychology,

PDCA

Total Quality Management

Quality Control, Control Chart, PDSA

Customer Needs Understanding

Shewart

Juran

Deming

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QUALITY HISTORY

Inspection

Lean Six Sigma

Quality Control

Quality Assurance

Total Quality Management

Six Sigma

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QUALITY CONTROL

Refers to the routine technical activities to ensure that product quality is maintained or improved and

manufacturing errors are reduced or eliminated

The observation techniques and activities used to fulfill requirements for quality.

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QUALITY ASSURANCE

Refers to the overall management system which includes the organization, planning, data collection, quality control,

documentation, evaluation, and reporting activities

The planned and systematic activities implemented in a quality system so that quality requirements for a product

or service will be fulfilled

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INSPECTION

Examination of a product design, product, service, process or plant, and determination of their conformity

with specific requirements, or on the basis of professional judgment-general

requirements

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TOTAL QUALITY MANAGEMENT

A holistic approach to long-term success that views continuous improvement in all aspects of an

organization as a process and not as a short-term goal. It aims to radically transform the organization

through progressive changes in the attitudes, practices, structures, and systems.

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ISO ORGANIZATION

The ISO story began in 1946 when delegates from 25 countries met at the Institute of Civil Engineers in London and decided to create a new

international In February 1947 the new organization, began operations

They published over 19 500 International Standards covering almost all aspects of technology and manufacturing.

They have members from 166 countries and 3 368 technical bodies to take care of standard development.

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ISO 9000 HISTORY

BS 5750

ISO 9000:1987

ISO 9001:2000

ISO 9001:2008

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ISO 9001 - 8 PRINCIPLES

Customer Focus

Involvement of People

System Approach to Management

Factual approach to decision making

Mutually beneficial supplier relationships

Continual Improvement

Process Approach

Leadership

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ISO 9001 CLAUSES

Documentation Requirements

Management Responsibility

Resources Management

Product Realization

Measurement, Analysis Improvement

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6. RESOURCES MANAGEMENT

6.2 Human Resource

6.3 Infrastructure

6.4 Work Environment