Interview Skills For Business Professionals Mike Major, SPHR Director Career Services

Interview Skills /

Professional DressCareer ServicesWickes Hall 270

www.svsu.edu/careers

Student / Alumni Services at a Glance “It’s about where you’re going…and we can help you

get there.” Choosing a career pathway Creating professional documents Connecting to opportunities (part-time, co-op,

internship, career) Employment Fairs Cardinal Career Network Online Database

Interviewing Skills Videotaped mock interviews

Building professional network Developing a personal brand In-person, group, online assistancewww.svsu.edu/careers

Career Services

Career Services

Meet the Staff

Bill StecAssistant Director

Tom BarnikowAssistant Director

Mike MajorDirector


Career Services

Today’s Employer Partners!


Develop top quality résumé & cover letter Utilize available resources (Cardinal Career

Network) to apply for positions Use a professional voicemail message and email

address What’s on your FACEBOOK? Reply promptly to messages from potential

employers Networking! Are you on LinkedIn or have an E-portfolio?

Earning the Interview



Be aware of any “ring back” tones that callers may hear before you

answer.Many jobs are lost

because “cool” ring back tones are not

set properly.

Don’t “Rick Roll” away a chance your

dream job!

The Value of Internships What is the overall first-job offer salary

to new college graduates who did not complete an internship?

$41,072 What is the overall first-job offer salary

to new college graduates with an internship experience?

$48,572Source: 2016 NACE Salary

Survey


Career Services

Source: 2013 NACE Salary Survey


Fall University-Wide Employment Fair

View the employer list at:


Friday, October 712-3pm

Curtiss Hall

Free LinkedIn Portraits!

Cardinal Career Network (page 3)


SVSU Cardinal Career Network Postings exclusively for SVSU students and alumni NACELink Extended job search feature that

connects to positions in the United States and several countries

Full-time, Career/degreed opportunities for seniors, graduate students, and alumni

Co-ops / internships On-campus positions


Career Services

Cardinal Career Network Activity Summary (MAY 1, 2015 – APRIL 30, 2016)

Total Employers 6,647 (+20%)

New Employers* 1,107

Total Contacts 11,706 (+23%)

New Contacts* 2,165

Total External Jobs Posted* 8,280 (+9%)

Unique Student/Alumni Logins* 7,341 (-11%)

Total External Job Views* 255,065

Career Services


As of 9/29/16, we have 6,868 employers in Cardinal

Career Network!

2015-2016 Jobs by Position Type Frequency PercentCareer/Degreed 0-5 yrs experience 3,396 41.0%Career/Degreed 5+ yrs experience 1,479 17.9%Co-op 223 2.7%Full Time 5,464 66.0%Internship / Externship 515 6.2%On-Campus Student Employment 336 4.1%Part Time 1,831 22.1%Seasonal / Temporary 397 4.8%Volunteer 40 0.5%*Jobs posted between 5/1/15-4/30/16# of Unique Jobs Posted = 8,280

Career Services


Login at http://www.svsu.edu/careers Cardinal Job Postings

Recruited / posted exclusively for SVSU NACElink Extended Job Search

National Association of Colleges & Employers

Create Job Search Agents Personalize resumes/cover letters for

positions that accept them in CCN

Cardinal Career Network Tips


http://www.svsu.edu/careers

Who is your competition?


Winning Résumés

Pages 9-13www.svsu.edu/careers

What is the purpose of a resume?


Does your resume look like this?


Career Services

YOU HAVE WORK TO DO!

Your Resume should look like this!


Career Services

What will you bring to the organization?

Do you have the skills necessary to do the work?

Do you have the experience that the organization desires?

Value Proposition


Importance of Effective Bullet Statements(Page 10) “A picture is worth 1,000 words”

Paint a picture in the employer’s mind

Statements should be clear, concise and detailed

“Presented to a group of students” vs.“Presented to a group of 35 college freshmen”


If this is what you have on your resume, you have work to do! Fry CookMcDonald’s Restaurant

Helped customers Stocked shelves Used cash register Cleaned store Dealt with complaints

Not very impressive Tasks implied by the title Add no value to resume


These are known as:

“Level ONE” and should

never be used on your resume

This is a little better, but still not great - Crew MemberMcDonald’s Restaurant Assisted customers in a warm and friendly

manner Stocked shelves during down times to ensure a

professional environment Processed financial transactions through the

cash register in a fast and efficient manner

Cleaned store to maintain an appealing atmosphere to enhance customer satisfaction


These are known as:“Level TWO” and should be used

occasionally on your resumeDon’t rely on these to earn you an

interview

“Say More with Less” Describe accomplishments and achievements Increase something good or decrease

something bad? Employers want individuals who will make a

difference

Crew MemberMcDonald’s Restaurant

Earned Crew Member of the Month in June 2012 for consistently providing outstanding service


These are called “Level THREE” and should be used

as often as possible!

Writing Level Three Bullet Statements How are the things you have done been

measured? What were the outcomes of projects? Think cause & effect

Any PositionAny Location, City, MI

Created _______ that led to ________ over a _____ period of time

Oversaw the development of _________ that resulted in ___________

Managed a team of ____ co-workers that _______

Processed over $___ worth of transactions over a ___ hour shift with a 100% accuracy ratewww.svsu.edu/careers

Volunteer, Big Brothers / Big Sisters of Midland May 2010 – Present* Received ultimate brother award by successfully logging over 1,000 hours of volunteer service, assisting four youths who all went on to attend college

Member, Delta Sigma Pi Business Fraternity Sept. 2014 – Present* Served as treasurer for an on-campus organization of over 50 members and $10,000 in resources

Recipient, SVSU Award for Excellence Scholarship Aug. 2015 – May 2016

Marketing Project, Saginaw Valley State Tennis Jan. 2016 – May 2016 Marketing 331 Course, Saginaw Valley State University * Created a brochure using Adobe InDesign to advertise a series of summer tennis fundraising tournaments generating a total ROI of more than $2,000 * Organized a bowling-event fundraiser that generated over $600 in revenue

Other Activities


Review, review, review! Career Services

964-4954 Appointments & Workshops with staff SVSU Writing Center

Faculty members Guidelines and Tutorials available:


Last words on documents…



Research the organization Internet – how do they present themselves? Contact HR for company packet Assess culture through current employees

Prepare copies of résumé Select or purchase proper attire Develop sample questions and answers Videotape practice interview

Preparation before the Interview


What do I wear?


Career Services

“Business Casual” vs. “Professional”


Males – It’s all about the suit


Common Dress Code Mistakes(Page 20)

Don’t be THAT person!

MEN suits that don’t fit

properly and are wrinkled mismatched socks mismatched belt and

shoes facial hair that is not

trimmed or shaven properly

inappropriate ties strong scented cologne

WOMEN skirts that are too short strong scented perfume too much make-up no hosiery with skirts lack of hygiene improper jewelry large, mismatched purse


Don’t be THAT person!

Career Services


Do you have an online presence? What are you portraying about

yourself to potential employers?

OR

TIP: Google yourself

Your Online Presence (Page 21)


Career Services

Boston Marathon bombing victim Halloween costume makes Michigan woman target on social media

A photograph posted to Alicia Lynch's Twitter account, @SomeSkankinMI, shows the Michigan woman wearing an SVSU race shirt with fake scars on her legs. The photograph has gained national attention and led to death threats following the costume tweet.

http://www.buzzfeed.com/rachelzarrell/what-happens-when-you-dress-as-a-boston-marathon-victim

Manage your online presence – PAGE 21





Step 1: Introductory State First impressions are made Building a rapport

Step 2: Review your qualifications 30 Second Pitch Focus on your strengths & skills Use your research and establish that you are a

good fit in their culture Give concise and thorough responses

Interview Process


Step 3: Matching Will you fit in the corporate culture Are you coach-able Do you have the passion and drive to be

successful in the position Interviewer may explain job in detail

Step 4: Conclusion Ask questions and discuss selection timeline Collect business cards for writing thank you

notes

Interview Process


Firm handshake Eye contact Posture and grace Do not sit until offered a seat Greet everyone you meet with a smile,

introduction & handshake Treat everyone as though they are a decision

maker

General Rules of Etiquette(Page 22)


Types of Interview Questions(Page 23)


1.Traditional2.Behavioral3.Situational4.Experiential

Common interview questions “Tell us a little bit about yourself.” “Where do you see yourself in five years?” “If you were a type of salad dressing, what

one would you be?” Describe yourself with 30 second pitch Clear, concise and thorough Describe thought process when necessary

Traditional Questions


Question about something that happened Past actions are predictors of future behavior “Describe a time when you had to work in a

team environment.” “Tell me about a time you had to deal with a co-

worker who didn’t complete their ‘fair share’ of the workload.”

Be specific: “A time” is one event

Behavioral Interviewing


Hypothetical circumstances Predictor about how you would handle an event

if it actually happened “What would you do if you had a dispute with a

co-worker?” “How would you handle a client who is upset

with the organization?” Tell a story of anecdote if one is available

Situational Interviewing


Experiential Interviewing Experience with a certain task “Have you ever completed tax audits?” “What type of experience do you have

managing clients?” “Have you ever completed a marketing plan?” Be thorough and specific Elaborate upon the depth of your experience


Situation Briefly provide a broad description of the background where

your example is taking place Task

Share more details about the problem, challenge, or task that you needed to address

Action Describe several possible courses of action and explain why

the one you chose was best. Give details that illustrate what you were like in action

Result Analyze the outcome of your action and the resolution of the

situation. Indicate whether or not you would follow the same course in the future

S.T.A.R Approach(Page 22)


Interact with the entire panel1. Make direct eye contact with the individual

asking the question2. Begin by directly responding to the interviewer 3. Make eye contact with remaining panel

members as you answer4. Finish response with initial interviewer

Steps for Managing an Interview






Curtiss Hall


MOCK INTERVIEW

47

Career Services

Today’s Employer Partners!


C 101*Orange Ticket*

C 130*Green Ticket*

C 128*Yellow Ticket*

MOCK INTERVIEW

49





Curtiss Hall


T H A N K Y O U

[email protected]

www.svsu.edu/careers 52

Interview Skills For Business Professionals Mike Major, SPHR Director Career Services

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