INTERNATIONAL BENCHMARK 2015

Confidential

INTERNATIONAL BENCHMARK

2015

- Water Supply -

UC Novomoskovsk Vodokanal

standard

Primary comparison area: HUB Ukraine

26 January 2017Version 1

Table of Contents

1 Executive Summary............................................................................................................1

2 Performance assessment results........................................................................................7

3 Context information...........................................................................................................43

4 Appendix...........................................................................................................................52

Executive Summary

1 Executive SummaryA total of 14 utilities from 1 countries participated in the HUB Ukraine during the 2016 benchmarking exercise. The executive summary shows the performance of UC Novomoskovsk Vodokanal on 11 key indicators according to the benchmarking exercise carried out in 2016 with data of 2015. The Results section (chapter 2) contains results for the most interesting performance indicators as selected by the EBC-team. Results are split into 5 performance areas: Water quality, Reliability, Service quality, Sustainability, Finance & efficiency. The Context information section (chapter 3) shows a number of contextual utility characteristics. The Appendix contains a full list of company scores, a Glossary of terms and further explanation about calculation of marks.

Throughout the report, the performance of UC Novomoskovsk Vodokanal is compared with all participating companies in HUB Ukraine and all participating companies in Western Europe+ group. In the HUB Ukraine 14 drinking water companies are represented.

At the level of performance areas the performance assessment of UC Novomoskovsk Vodokanal is based on a quartile score and on a mark between 1 and 10. The quartile score of is shown by means of different colors, as follows:

1st quartile 3st quartile

2st quartile 4st quartile

Mark 10 indicates the company is in the 10% of best performing companies. Mark 9 indicates the company is between the 10% en 20% of best performing companies, etc. An empty cell indicates that no (valid) data was provided for this indicator.

Participants can choose from three participation levels: basic, standard or advanced. UC Novomoskovsk Vodokanal participates at standard level. The company has chosen for the anonymous reporting option. For anonymous participants comparisons with other participants are shown with coded names.

Table 1 and figure 1 display key figures of UC Novomoskovsk Vodokanal. Average values are unweighted solely based on available results for participating utilities belonging to a group.

Table 1: Summary information, values for participants group are average values per water company.

UC Novomoskovsk Vodokanal

HUB Ukraine Western Europe+ group

[zE-001] Total connected properties [No.] 28.973 70.369 1.063.308

[zCI-EBC-009] Average production per treatment plant [m3 / treatment plant]

11.082.370 25.463.636

[zCI-072] Average consumption per property [m3 / property] 81,8 108,3 138,4

[CI-071] Residential per capita consumption [litre per capita per day] 80 98 128

[zCI-EBC-008] Property density [No. / km mains length] 18 168 134

[zCI-EBC-010] Number of properties per service connection 2,19 4,55 5,32

[zQS-003] Household size [people / property] 2,20 2,35 2,24

International Water Benchmark 2015 - Company report Water Supply UC Novomoskovsk VodokanalConfidential – Copyright © 2015 EBC in co-operation with ABF Research 1

Executive Summary

Figure 1: Water sources (own abstraction)


Executive Summary

Performance overview UC Novomoskovsk Vodokanal

In general the comparatively largest improvement areas for UC Novomoskovsk Vodokanal are [Op-016] Mains rehabilitation and [zFi-030] Total cost by sales coverage ratio.

Figure 2: Key performance indicators

Mark 10 indicates company is in the 10% of best performing companies for this PI. Mark 9 indicates company is between the 10% en 20% of best performing companies, etc. An empty cell indicates that no (valid) data was provided for this PI.

Figure 3 shows the relative position of the company compared to its peers.

Figure 3: Performance overview per area


Executive Summary

Trends

The figures below show the development over time of UC Novomoskovsk Vodokanal on each performance area. For presentation purposes some indices have been recalculated such that, in general, an increasing index corresponds to a better performance. The indices that have been recalculated are marked by an asteriks ("*").

Figure 4: Context information Figure 5: Water quality

Figure 6: Reliability Figure 7: Service quality

Figure 8: Sustainability Figure 9: Finance & efficiency

[QS-003] Population coverage[QS-018] Quality of supplied water[Op-031] Mains failures*[zOp-028] Distribution losses per mains length*[zQS-027] Service complaints per connected property*[zFi-EBC-061] Affordability based on household consumption expenditures*

[zOp-EBC-001] Electricity use for production and distribution per m3 water produced*[Op-016] Mains rehabilitation[zFi-030] Total cost by sales coverage ratio[Fi-028] Average water charges for direct consumption*[zPe-001] Personnel intensity*


Executive Summary

The detailed scores used in the executive summary are shown in table 2.

Table 2: Summary information, values for participants group are average values per water company.

UC Novomoskovsk Vodokanal HUB Ukraine

Western Europe+

group

2015 2014 Mark 2015 2015 2015

[QS-003] Population coverage [%] 82,5 80,8 6 82,9 99,7

[QS-018] Quality of supplied water [%] 99,9 99,8 6 98,5 99,6

[Op-031] Mains failures [No. / 100 km] 11,74 154,51 10 139,84 19,90

[zOp-028] Distribution losses per mains length [m3 / km / day] 2,2 21,7 10 25,8 11,7

[zQS-027] Service complaints per connected property [complaints / 1000 properties]

7,8 6,0 4 4,3 6,1

[zFi-EBC-061] Affordability based on household consumption expenditures [%]

0,42

[zOp-EBC-001] Electricity use for production and distribution per m3 water produced [kWh / m3]

0,70 0,57

[Op-016] Mains rehabilitation [% / year] 0,08 0,77 1 1,24 0,77

[zFi-030] Total cost by sales coverage ratio 0,68 0,77 3 0,83 1,09

[Fi-028] Average water charges for direct consumption [€ / m3] 0,32 0,42 3 0,23 1,40

[zPe-001] Personnel intensity [fte / 1000 properties] 2,97 3,19 8 3,86 0,87



Executive Summary

Unit costs & total costs

The unit total costs per category for UC Novomoskovsk Vodokanal are high compared to HUB Ukraine.

Figure 10: Unit total costs per category


Performance assessment results

2 Performance assessment resultsWater balance

The figure below shows the water balance based on the input from UC Novomoskovsk Vodokanal.


0 m3

[A-021a] Production losses

[zA-EBC-002] Exported and direct revenue raw water

[A-021b] Distribution losses (incl. unbilled consumption and

apparent losses)

1.306.551 m3

557.014 m3

[zA-020b] Non-residential billed authorised drinking water

1.811.810 m3

[zA-020a] Residential billed authorised drinking water

[zA-EBC-001] Total volume of abstracted raw water

[A-006] Water produced

[zA-006] Distribution input

[zA-020] Direct revenue drinking water

3.675.375 m3

2.368.824 m3

0 m3

[A-007] Exported drinking water

3.675.375 m3

[zA-007] Imported drinking water

0 m3

0 m3

[zA-EBC-003] Net volume of raw water exchanged with storage

0 m3

0 m3

[zA-005] Imported raw water

0


Cost model

The figure below shows the cost model from UC Novomoskovsk Vodokanal. The financial data in this model is presented in local currency.

Explanation of the codes listed in the model

• [G-009] External services costs

• [G-010] Imported raw and drinking water costs

• [G-011] Electrical energy costs

• [G-012] Purchased merchandises

• [G-013] Leasing and rentals

• [G-014] Taxes, levies and fees

• [G-015] Exceptional earnings and losses

• [G-016] Other operating costs


[G-008] Internal manpower costs

6.742.000

G-009: 1.919.500

G-010: 14.331.000

G-011: 1.423.000

G-012: 927.000

G-013: 37.500

G-014: 159.000

G-015: 0

G-016: 308.000

[G-007] Operational costs

19.105.000

[G-005] Running costs

25.847.000

[G-035] Capitalised costs of self-constructed assets

0

[zG-EBC-008] Operating costs

25.847.000

[G-030] Interest income

0

[G-031] Net interest

0

[G-029] Interest expenses costs

0

[G-006] Capital costs

1.005.000

[G-028] Depreciation costs

1.005.000

[G-002a] Operating revenues from drinking

water activities

24.774.000

[zG-EBC-009] Earnings before taxes

-2.078.000


Participants

UC Novomoskovsk Vodokanal is compared with Western Europe+ group. This group includes the following utilities:

Participants Country Supply Area (km²) Population supplied (no.)

Akva-service-Ellipse Ukraine 1.148 26.069

CE Boryspilvodokanal Ukraine 25 40.338

CE Chernihivvodokanal Ukraine 49 272.073

CE Kremenchukvodokanal Ukraine 96 181.892

CE Vodokanal of MCCZR Ukraine 59 125.482

Cherkasyvodokanal Ukraine 78 250.686

Dolyna production Ukraine 85 29.671

IF VETP Ukraine 8.291 221.230

RRPU WSU Rivneoblvodokanal Ukraine 1.186 226.618

RUPC Dnipro-Kirovograd Ukraine 218 389.503

UC Novomoskovsk Vodokanal Ukraine 16 62.125

UC Ternopilvodokanal Ukraine 82 224.781

Utility IVK Ukraine 28 73.373

Vyshgorod CME Vodokanal Ukraine 20 27.100


Water quality

2.1 Water qualityIn water quality the comparatively largest improvement areas for UC Novomoskovsk Vodokanal are [QS-021] Physical-chemical tests compliance and [QS-018] Quality of supplied water.

DescriptionUC Novomoskovsk Vodokanal HUB Ukraine

Western Europe+ group

Value Mark Value Value

[QS-018] Quality of supplied water [%] 99,9 6 98,5 99,6

[QS-019] Aesthetic tests compliance [%] 100,0 10 99,3 99,9

[QS-020] Microbiological tests compliance [%] 100,0 10 99,1 99,6

[QS-021] Physical-chemical tests compliance [%] 99,8 4 97,7 99,5

[QS-022] Radioactivity tests compliance [%] 100,0 10 100,0 99,6



Water quality

2.1.1 [QS-018] Quality of supplied water

Total number of drinking water tests complying with the applicable standards or legislation / total number of tests of drinking water carried out * 100((D-062 + D-063 + D-064 + D-065) / D-051) *100.

UC Novomoskovsk Vodokanal: 99,9 %

HUB Ukraine: 98,5 %

Western Europe+ group: 99,6 %

The orange line shows the (unweighted) average value of HUB Ukraine including UC Novomoskovsk Vodokanal.

UC Novomoskovsk

Vodokanal


Value Average Median Average Median

2013 99,8 99,8

2014 99,8 99,4 99,7 99,8 99,8

2015 99,9 98,5 99,9 99,6 99,6


Reliability

2.2 ReliabilityIn reliability the comparatively largest improvement areas for UC Novomoskovsk Vodokanal are [Op-031] Mains failures and [zOp-031a] Mains failures due to third parties.

UC Novomoskovsk Vodokanal HUB UkraineWestern

Europe+ group


[Op-031] Mains failures [No. / 100 km] 11,74 10 139,84 19,90

[zOp-031a] Mains failures due to third parties [No. / 100 km] 0,00 10 1,00 1,25

[zOp-031b] Mains failures under own responsibility [No. / 100 km]

11,74 10 138,84 19,27

[zOp-028] Distribution losses per mains length [m3 / km / day] 2,2 10 25,8 11,7



Reliability

2.2.1 [Op-031] Mains failures

(Number of mains failures (including failures of valves and fittings) / total mains length) * 100(D-028 / C-008) * 100.

UC Novomoskovsk Vodokanal: 11,74 No. / 100 km

HUB Ukraine: 139,84 No. / 100 km

Western Europe+ group: 19,90 No. / 100 km


UC Novomoskovsk

Vodokanal



2013 20,53 20,53

2014 154,51 172,26 140,28 21,52 21,52

2015 11,74 139,84 114,60 19,90 19,90


Reliability

2.2.2 [zOp-028] Distribution losses per mains length

Distribution losses / mains length / 365 days; the distribution losses consist of real losses (including cleaning losses), unbilled water and apparent losses.(A-021b / C-008) / 365

UC Novomoskovsk Vodokanal: 2,2 m3 / km / day

HUB Ukraine: 25,8 m3 / km / day

Western Europe+ group: 11,7 m3 / km / day


UC Novomoskovsk

Vodokanal



2013 11,6 11,6

2014 21,7 26,3 22,7 11,4 11,4

2015 2,2 25,8 19,6 11,7 11,7


Service quality

2.3 Service qualityIn service quality the comparatively largest improvement areas for UC Novomoskovsk Vodokanal are [zQS-027] Service complaints per connected property and [QS-033] Other complaints per customer.

UC Novomoskovsk Vodokanal HUB Ukraine Western Europe+ group



7,8 4 4,3 6,1

[QS-032] Billing complaints and queries per customer [No. / 1000 customers]

0,0 9 2,1 20,7

[QS-033] Other complaints per customer [No. / 1000 customers]

0,5 6 0,5 7,3



Service quality

2.3.1 [zQS-027] Service complaints per connected property

(F-015 / zE-001) * 1000.

UC Novomoskovsk Vodokanal: 7,8 complaints / 1000 properties

HUB Ukraine: 4,3 complaints / 1000 properties

Western Europe+ group: 6,1 complaints / 1000 properties


UC Novomoskovsk

Vodokanal



2013 5,1 0,8

2014 6,0 2,5 1,6 4,5 0,7

2015 7,8 4,3 2,7 6,1 1,0


Service quality

2.3.2 [QS-032] Billing complaints and queries per customer

Number of billing complaints and queries / number of registered customers(F-020 / E-010) * 1000.

UC Novomoskovsk Vodokanal: 0,0 No. / 1000 customers

HUB Ukraine: 2,1 No. / 1000 customers

Western Europe+ group: 20,7 No. / 1000 customers


UC Novomoskovsk

Vodokanal



2013 11,2 2,8

2014 0,1 0,5 0,1 14,5 1,6

2015 0,0 2,1 0,2 20,7 1,7


Service quality

2.3.3 [QS-033] Other complaints per customer

Number of other complaints regarding the water supply service / number of registered customers(F-021 / E-010) * 1000.

UC Novomoskovsk Vodokanal: 0,5 No. / 1000 customers

HUB Ukraine: 0,5 No. / 1000 customers

Western Europe+ group: 7,3 No. / 1000 customers


UC Novomoskovsk

Vodokanal



2013 6,1 3,1

2014 0,0 0,1 0,1 28,9 2,3

2015 0,5 0,5 0,3 7,3 2,9


Sustainability

2.4 SustainabilityEBC applies the Triple Bottom Line approach to sustainability wich takes social, environmental and economic parameters into account.


Sustainability

In sustainability the comparatively largest improvement areas for UC Novomoskovsk Vodokanal are [Op-016] Mains rehabilitation and [zFi-030] Total cost by sales coverage ratio.



[zFi-EBC-061] Affordability based on household consumption expenditures [%]

0,42

[zWR-001] Inefficiency of use of water resources [%] 35,5 4 36,7 19,0


0,70 0,57

[Ph-007] Energy recovery [%] 0,0 10 0,0 7,8

[zFi-030] Total cost by sales coverage ratio 0,68 3 0,83 1,09

[zFi-EBC-002] Equity ratio [%] 0,0 6 22,8 45,2

[Op-016] Mains rehabilitation [% / year] 0,08 1 1,24 0,77



Sustainability

2.4.1 [zFi-EBC-061] Affordability based on household consumption expenditures

No (valid) data available for UC Novomoskovsk Vodokanal.


Sustainability

2.4.2 [zWR-001] Inefficiency of use of water resources

Non-revenue water / system input volume * 100(A-021 / A-003) * 100.


HUB Ukraine: 36,7 %



UC Novomoskovsk

Vodokanal



2013 17,5 13,8

2014 34,0 33,0 33,0 16,9 11,6

2015 35,5 36,7 32,5 19,0 14,9


Sustainability

2.4.3 [zOp-EBC-001] Electricity use for production and distribution per m3 water produced



Sustainability

2.4.4 [Ph-007] Energy recovery

Energy recovered by the use of turbines or reverse pumps in the system, expressed as a percentage of the total electricity consumption in water production and distribution ( D-005 / zD-001) * 100.


HUB Ukraine: 0,0 %



UC Novomoskovsk

Vodokanal



2013 6,2 0,0

2014 0,0 0,0 0,0 6,5 0,0

2015 0,0 0,0 0,0 7,8 0,2


Sustainability

2.4.5 [zOp-EBC-055] Treatment residuals reused



Sustainability

2.4.6 [zFi-030] Total cost by sales coverage ratio

G-003 / G-004.

UC Novomoskovsk Vodokanal: 0,68

HUB Ukraine: 0,83

Western Europe+ group: 1,09


UC Novomoskovsk

Vodokanal



2013 1,08 1,04

2014 0,77 0,80 0,78 1,06 1,04

2015 0,68 0,83 0,86 1,09 1,05


Sustainability

2.4.7 [zFi-EBC-002] Equity ratio

Total equity / total assets(G-048 / G-050) * 100.


HUB Ukraine: 22,8 %



UC Novomoskovsk

Vodokanal



2013 42,0 37,4

2014 0,0 0,0 0,0 40,3 39,9

2015 0,0 22,8 0,0 45,2 44,6


Sustainability

2.4.8 [Op-016] Mains rehabilitation

Percentage of the transmission and distribution mains that is rehabilitated(D-020 / C-008) * 100.

UC Novomoskovsk Vodokanal: 0,08 % / year

HUB Ukraine: 1,24 % / year

Western Europe+ group: 0,77 % / year


UC Novomoskovsk

Vodokanal



2013 1,27 0,77

2014 0,77 0,69 0,59 0,81 0,56

2015 0,08 1,24 0,65 0,77 0,57


Finance & efficiency

2.5 Finance & efficiencyIn finance & efficiency the comparatively largest improvement areas for UC Novomoskovsk Vodokanal are [Fi-004] Unit total costs and [zFi-EBC-016] Collection ratio.



[Fi-028] Average water charges for direct consumption [€ / m3] 0,32 3 0,23 1,40

[Fi-030] Total cost coverage ratio [] 0,92 6 0,98 1,14

[Fi-004] Unit total costs [€ / m3] 0,47 1 0,28 1,29

[zPe-001] Personnel intensity [fte / 1000 properties] 2,97 8 3,86 0,87

[zFi-EBC-016] Collection ratio [%] 85,0 2 96,4 97,4




2.5.1 [Fi-028] Average water charges for direct consumption

Water sales revenue from direct residential and non-residential customers (exported water excluded; indirect public water taxes excluded) / (total authorised consumption - exported water)G-036 / zA-020

UC Novomoskovsk Vodokanal: 0,32 € / m3

HUB Ukraine: 0,23 € / m3

Western Europe+ group: 1,40 € / m3


UC Novomoskovsk

Vodokanal



2013 1,35 1,35

2014 0,42 0,26 0,22 1,41 1,35

2015 0,32 0,23 0,23 1,40 1,34



2.5.2 [zFi-EBC-013] Residential water bill at 100 m3 consumption

Total water charges for a household consuming 100 m3 a year. Excluding VAT.G-EBC-001b

UC Novomoskovsk Vodokanal: 32 € / year

HUB Ukraine: 23 € / year

Western Europe+ group: 154 € / year


UC Novomoskovsk

Vodokanal



2013 138 151

2014 41 28 22 141 116

2015 32 23 23 154 155



2.5.3 [Fi-029] Average water charges for exported water




2.5.4 [Fi-030] Total cost coverage ratio

G-001 / G-004

UC Novomoskovsk Vodokanal: 0,92

HUB Ukraine: 0,98

Western Europe+ group: 1,14


UC Novomoskovsk

Vodokanal



2013 1,13 1,07

2014 0,77 0,97 0,97 1,10 1,08

2015 0,92 0,98 0,93 1,14 1,08



2.5.5 [Fi-004] Unit total costs

(Running costs + capital costs) / revenue water (including exported water) G-004 / (zA-020 + A-007)

UC Novomoskovsk Vodokanal: 0,47 € / m3

HUB Ukraine: 0,28 € / m3

Western Europe+ group: 1,29 € / m3


UC Novomoskovsk

Vodokanal



2013 1,22 1,10

2014 0,55 0,32 0,29 1,24 1,16

2015 0,47 0,28 0,29 1,29 1,31



2.5.6 [zPe-001] Personnel intensity

(Number of normalised full time equivalent employees of the water utility / number of connected properties) * 1000(zB-001 / zE-001) * 1000

UC Novomoskovsk Vodokanal: 2,97 fte / 1000 properties

HUB Ukraine: 3,86 fte / 1000 properties

Western Europe+ group: 0,87 fte / 1000 properties


UC Novomoskovsk

Vodokanal



2013 0,86 0,79

2014 3,19 8,33 3,90 0,87 0,85

2015 2,97 3,86 3,51 0,87 0,83



2.5.7 [zFi-EBC-016] Collection ratio

100% minus percentage of bills not collected100 - zG-EBC-005


HUB Ukraine: 96,4 %



UC Novomoskovsk

Vodokanal



2013 95,8 99,1

2014 78,0 94,8 96,9 96,7 98,9

2015 85,0 96,4 99,2 97,4 99,3



2.5.8 [Fi-EBC-021] Asset replacement investments per property

Investments in asset replacement expressed in € per connected property G-034 / zE-001

UC Novomoskovsk Vodokanal: 1 € / property

HUB Ukraine: 1 € / property

Western Europe+ group: 39 € / property


UC Novomoskovsk

Vodokanal



2013 41 37

2014 0 2 1 36 33

2015 1 1 1 39 36


Asset Management

2.6 Asset ManagementIn asset management the comparatively largest improvement areas for UC Novomoskovsk Vodokanal are [Op-016] Mains rehabilitation and [QS-EBC-002] Pressure, continuity and interruption complaints per connected property.






11,74 10 138,84 19,27

[QS-EBC-002] Pressure, continuity and interruption complaints per connected property [complaints / 1000 properties]

4,3 4 3,5 5,3

[CI-053] Average mains age [years] 36 8 39 39


[Fi-EBC-021] Asset replacement investments per property [€ / property]

1 6 1 39



Asset Management

UC Novomoskovsk

Vodokanal


[zWR-001a] Inefficiency of use of water production [%] 4,2 3,9

[Op-028] Real losses per mains length [m3 / km / day] 1,9 23,2 7,2

[Op-017] Mains renovation [% / year] 0,05 0,20 0,25

[Op-018] Mains replacement [% / year] 0,03 1,04 0,52


Asset Management

2.6.1 [zOp-031b] Mains failures under own responsibility

(Other failures (including failures of valves and fittings) / total mains length) * 100(D-028b / C-008) * 100

UC Novomoskovsk Vodokanal: 11,74 No. / 100 km

HUB Ukraine: 138,84 No. / 100 km

Western Europe+ group: 19,27 No. / 100 km


UC Novomoskovsk

Vodokanal



2013 16,41 12,97

2014 154,51 171,99 139,93 20,15 13,95

2015 11,74 138,84 114,17 19,27 11,36


Asset Management

2.6.2 [QS-EBC-002] Pressure, continuity and interruption complaints per connected property

Sum of pressure, continuity and interruption complaints per 1000 properties ( (F-016+F-017+F-019) / zE-001) * 1000

UC Novomoskovsk Vodokanal: 4,3 complaints / 1000 properties

HUB Ukraine: 3,5 complaints / 1000 properties

Western Europe+ group: 5,3 complaints / 1000 properties


UC Novomoskovsk

Vodokanal



2013 4,1 0,5

2014 4,9 2,2 1,3 3,4 0,4

2015 4,3 3,5 2,4 5,3 0,6


Asset Management

2.6.3 [CI-053] Average mains age

Average mains age for the global supply system based on the age of each mains and its length.The age should be weighted according to the length of all mains. Only mains that transport and distribute treated water should be considered. If outcomes per mains type are available (advanced level) CI-053 can be calculated: (CI-036*CI-036a + CI-037*CI-037a + CI-038*CI-038a +CI-040*CI-040a +CI-041*CI-041a +CI-042*CI-042a +CI-043*CI043b + CI-044*CI-044a) /(CI-036+CI-037 +CI-038 +CI-040 +CI-041+CI-042 +CI-043 +CI-044)

UC Novomoskovsk Vodokanal: 36 years

HUB Ukraine: 39 years

Western Europe+ group: 39 years


UC Novomoskovsk

Vodokanal



2013 38 35

2014 35 40 39 37 35

2015 36 39 37 39 38


Context information

3 Context information3.1.1 [QS-003] Population coverage

Resident population served by the water utility / total resident population * 100(F-001 / E-005) * 100.


HUB Ukraine: 82,9 %



UC Novomoskovsk

Vodokanal



2013 99,6 100,0

2014 80,8 91,2 92,5 99,7 100,0

2015 82,5 82,9 85,7 99,7 100,0


Context information

3.1.2 [zCI-072] Average consumption per property

Direct revenue water / total number of propertieszA-020 / zE-001

UC Novomoskovsk Vodokanal: 81,8 m3 / property

HUB Ukraine: 108,3 m3 / property

Western Europe+ group: 138,4 m3 / property


UC Novomoskovsk

Vodokanal



2013 149,1 133,5

2014 86,8 314,3 133,6 140,8 130,5

2015 81,8 108,3 111,7 138,4 129,0


Context information

3.1.3 [zCI-072a] Residential consumption per residential property

Residential consumption / residential connected propertieszA-020a / E-001.

UC Novomoskovsk Vodokanal: 64,1 m3 / property

HUB Ukraine: 83,7 m3 / property

Western Europe+ group: 104,0 m3 / property


UC Novomoskovsk

Vodokanal



2013 112,2 100,6

2014 69,3 262,3 117,4 105,4 98,0

2015 64,1 83,7 85,6 104,0 98,2


Context information

3.1.4 [CI-071] Residential per capita consumption

Residential consumption / population served / assessment period(1000 / 365) * zA-020a / F-001.

UC Novomoskovsk Vodokanal: 80 litre per capita per day

HUB Ukraine: 98 litre per capita per day

Western Europe+ group: 128 litre per capita per day


UC Novomoskovsk

Vodokanal



2013 136 131

2014 88 122 127 129 126

2015 80 98 98 128 127


Context information

3.1.5 [zPh-012] Level of metering

Number of direct customer meters / number of connected properties * 100(E-006 / zE-001) * 100.


HUB Ukraine: 87,8 %



UC Novomoskovsk

Vodokanal



2013 63,0 70,8

2014 104,2 178,5 97,2 65,8 80,3

2015 105,5 87,8 89,5 64,9 72,2


Context information

3.1.6 [Ph-012] Metered customers

Number of direct and bulk customer meters / number of registered customers(E-006 + E-009) / E-010

UC Novomoskovsk Vodokanal: 1,05 No. / customer

HUB Ukraine: 0,89 No. / customer

Western Europe+ group: 1,05 No. / customer


UC Novomoskovsk

Vodokanal



2013 1,05 1,01

2014 1,04 0,81 0,83 1,05 1,00

2015 1,05 0,89 0,91 1,05 1,00


Context information

3.1.7 [CI-061] Service connection density

Service connections (No.) / mains length (km)C-024 / C-008

UC Novomoskovsk Vodokanal: 8 No. / km mains length

HUB Ukraine: 39 No. / km mains length

Western Europe+ group: 54 No. / km mains length


UC Novomoskovsk

Vodokanal



2013 49 46

2014 81 39 39 51 50

2015 8 39 38 54 47


Context information

3.1.8 [zQS-EBC-001a] Drinking water quality tests carried out per m3 drinking water

(D-051 / (zA-020 + A-007)) * 1000.

UC Novomoskovsk Vodokanal: 10,51 No. / 1000 m3

HUB Ukraine: 3,12 No. / 1000 m3

Western Europe+ group: 1,15 No. / 1000 m3


UC Novomoskovsk

Vodokanal



2013 1,35 0,75

2014 9,94 2,90 1,76 1,18 0,72

2015 10,51 3,12 1,77 1,15 0,59


Context information

3.1.9 Other context information

[CI-002] Type of activity (WS=Water supply; WW=Wastewater)

[CI-EBC-001] Responsible for service connection [yes / no]

Surface water sources as part of total sources [%]

[Fi-008] Portion of external services costs in running costs [%]

[zCI-EBC-001] VAT return [yes / no]

[zCI-EBC-007] VAT on top of bill [yes / no]

EL WS & WW Yes 0,7 Yes Yes

GD WS & WW Yes 7,4 No Yes

IB WS & WW Yes 0,0 0,0 Yes Yes

JD WS & WW Yes 100,0 5,1 No Yes

NB WS & WW No 0,0 9,0 Yes Yes

NG WS & WW No 0,0 5,2 No Yes

OH WS & WW No 100,0 2,6 Yes Yes

OL WS & WW Yes 94,6 5,1 Yes Yes

QB WS & WW No 0,0 2,9 Yes Yes

QC WS & WW Yes 0,0 0,3 Yes Yes

QL WS & WW No 0,0 14,3 Yes Yes

SG WS & WW Yes 100,0 0,0 Yes Yes

ZD WS & WW No 0,0 3,1 Yes Yes

ZG WS & WW Yes 100,0 13,7 Yes Yes


Appendix

4 Appendix

4.1 Extended PI list4.1.1 Water quality



[QS-018] Quality of supplied water [%] 99,9 6 98,5 99,6

[QS-019] Aesthetic tests compliance [%] 100,0 10 99,3 99,9

[QS-020] Microbiological tests compliance [%] 100,0 10 99,1 99,6

[QS-021] Physical-chemical tests compliance [%] 99,8 4 97,7 99,5

[QS-022] Radioactivity tests compliance [%] 100,0 10 100,0 99,6


4.1.2 Reliability



[Op-027] Real losses per connection per day [litre / connection day]

231 8 689 202

[Op-028] Real losses per mains length [m3 / km / day] 1,9 10 23,2 7,2

[Op-031] Mains failures [No. / 100 km] 11,74 10 139,84 19,90

[zOp-027] Distribution losses per connection [m3 / connection / year]

98,9 9 278,1 173,6


[zOp-031a] Mains failures due to third parties [No. / 100 km] 0,00 10 1,00 1,25


11,74 10 138,84 19,27



Extended PI list

4.1.3 Service quality



[QS-017] Days with restrictions to water service [%] 0,5 4 1,0 0,0

[QS-026] Service complaints per connection [No. / 1000 connections]

17,1 5 17,2 11,1

[QS-027] Service complaints per customer [No. / 1000 customers]

7,8 4 4,3 8,2

[QS-028] Pressure complaints [%] 48,7 2 31,8 23,3

[QS-029] Continuity complaints [%] 0,4 10 14,9 3,9

[QS-030] Water quality complaints [%] 44,2 1 20,9 36,0

[QS-031] Interruption complaints [%] 6,6 9 32,4 36,8

[QS-032] Billing complaints and queries per customer [No. / 1000 customers]

0,0 9 2,1 20,7

[QS-033] Other complaints per customer [No. / 1000 customers]

0,5 6 0,5 7,3


7,8 4 4,3 6,1

[QS-EBC-002] Pressure, continuity and interruption complaints per connected property [complaints / 1000 properties]

4,3 4 3,5 5,3



Extended PI list

4.1.4 Sustainability



[Pe-019] Total training [hours / fte] 24 10 6 22

[zOp-023] Non-revenue water per property [m3 / property] 45,1 7 75,7 44,5


[Fi-EBC-020] Affordability based on disposable household income [%]

0,42


[Op-017] Mains renovation [% / year] 0,05 6 0,20 0,25

[Op-018] Mains replacement [% / year] 0,03 2 1,04 0,52

[zWR-001a] Inefficiency of use of water production [%] 4,2 3,9

[zWR-001b] Distribution losses [%] 35,5 4 34,9 16,6

[CI-053] Average mains age [years] 36 8 39 39

[Fi-EBC-021] Asset replacement investments per property [€ / property]

1 6 1 39

[zOp-EBC-055] Treatment residuals reused [%] 25,0 70,0

[Ph-007] Energy recovery [%] 0,0 10 0,0 7,8


0,70 0,57

[zOp-EBC-065] Electricity use for production and distribution per m3 water sold [kWh / m3]

0,56 8 1,05 0,67



Extended PI list

4.1.5 Finance & efficiency



[Fi-028] Average water charges for direct consumption [€ / m3] 0,32 3 0,23 1,40

[Fi-029] Average water charges for exported water [€ / m3] 0,08 0,70

[Pe-001] Personnel per connection [fte / 1000 connections] 6,5 10 16,5 5,9

[xFi-028] PPP-corrected average water charges for direct consumption [€ / m3]

1,00 3 0,73 1,38

[xzCI-071] PPP-corrected average water charges per property [€ / property]

82 4 76 178

[xzFi-EBC-012] PPP-corrected residential water bill at 72 m3 consumption [€ / year]

72 2 53 118


100 2 74 150


201 2 148 285

[zCI-071] Average water charges per property [€ / property] 26 4 24 177

[zFi-EBC-012] Residential water bill at 72 m3 consumption [€ / year]

23 2 17 120


32 2 23 154


63 2 47 286

[zPe-001] Personnel intensity [fte / 1000 properties] 2,97 8 3,86 0,87

[Fi-004] Unit total costs [€ / m3] 0,47 1 0,28 1,29

[Fi-005] Unit running costs [€ / m3] 0,45 1 0,26 0,92

[Fi-006] Unit capital costs [€ / m3] 0,02 7 0,02 0,37

[Fi-007] Portion of internal manpower costs in running costs [%] 26,1 10 42,1 36,6

[Fi-008] Portion of external services costs in running costs [%] 7,4 4 5,0 23,2

[Fi-009] Portion of imported (raw and drinking) water costs in running costs [%]

55,4 2 8,3 6,6

[Fi-010] Portion of electrical energy costs in running costs [%] 5,5 10 25,7 7,9

[Fi-011] Portion of other costs in running costs [%] 5,5 10 19,0 25,8

[Fi-023] Portion of depreciation costs in capital costs [%] 100,0 4 95,2 82,2

[Fi-024] Portion of net interest costs in capital costs [%] 0,0 10 4,8 17,8

[Fi-025] Unit investment [€ / m3] 0,08 10 0,02 0,48

[Fi-026] Investments for new assets and reinforcement of existing assets [%]

91,0 10 44,5 42,2

[Fi-027] Investments for asset replacement and renovation [%] 9,0 2 55,5 57,8

[Fi-028a] Average water charges for residential consumption [€ / m3]

0,32 2 0,22 1,44

[Fi-028b] Average water charges for non-residential consumption [us$ / m3]

0 3 0 1

[Fi-030] Total cost coverage ratio 0,92 6 0,98 1,14

[Fi-031] Operating cost coverage ratio 0,96 4 1,07 1,63

[Fi-045] Asset turnover ratio 1,21 9 2,39 0,21

[Pe-002] Personnel per water produced [fte / million m3] 24,30 6,13

[xFi-028a] PPP-corrected average water charges for direct residential consumption [€ / m3]

1,00 2 0,70 1,42

[xFi-028b] PPP-corrected average water charges for direct non-residential consumption [€ / m3]

1,00 3 0,79 1,35

[xzCI-071a] PPP-corrected average water charges per residential property [€ / property]

64 4 58 143


Extended PI list



[xzCI-071b] PPP-corrected average water charges per non-residential property [€ / property]

785 4 633 1.744

[zCI-071a] Average water charges per property for residential consumption [€ / property]

20 4 18 142

[zCI-071b] Average water charges per property for non-residential consumption [€ / property]

248 4 200 1.572

[zFi-030] Total cost by sales coverage ratio 0,68 3 0,83 1,09

[zFi-031] Operating cost by sales coverage ratio 0,70 1 0,90 1,56

[zFi-EBC-001] Unit profit costs [€ / m3] -0,04 10 0,00 0,15

[zFi-EBC-002] Equity ratio [%] 0,0 6 22,8 45,2

[zFi-EBC-016] Collection ratio [%] 85,0 2 96,4 97,4

[zFi-032] Delay in accounts receivable [days] 58,0 5 53,3 67,4



Glossary

4.2 Glossary• Connected properties is the number of properties served by the drinking water utility. It includes all addresses

that are authorised to the service. Long term disconnections are excluded, but temporary disconnections (e.g. to enforce payment of the bill) are included. In apartment buildings all individual apartments are counted as separate properties (=one building, multiple properties)

• Service connection is the authorised pipe connecting the main or sewer to a building or, for drinking water, to an irrigation or fire hydrant, public tap or any other authorised consumption point. Where several customers or individually occupied premises share a physical connection or tapping of the main, e.g. apartment buildings, this is regarded as one service connection. Temporary connections are included, long term disconnections are excluded. Separate storm water connections/ property drains for storm water are excluded

• Registered customers is the number of entities that have a service contract with the water utility and/or pay the bill directly to the water utility. In the case of an apartment building (flat), only the entities that receive(s) an invoice directly from the water supply company are counted. When there is only one invoice for the whole building, then the building counts as one customer

• Inefficiency of use of water resources is the percentage of non-revenue water compared to the system input volume. The non-revenue water includes production losses, distribution losses and unbilled consumption

• Quality of water supply is calculated as the ratio of tests that comply with applicable legal standards to the total number of performed tests. Standards are those relevant to companies' own country

• Equity ratio is the ratio total equity (own capital) to total assets. This ratio indicates the level of indebtedness of a company. The lower the ratio the higher the debt level of the company

• Share of water bill in disposable household income is the percentage that the average water charges per property represents of the calculated household disposable income. This is an indication for the affordability of the water bill

• Household disposable income is the amount of income left to a household after taxes have been paid, available for spending and saving. EBC’s source for the calculation of household disposable income is Eurostat. It is calculated as the product of the mean equivalised net income (household income per adult equivalent) and the average number of adult equivalents per household

• Average water charges in EBC are calculated by dividing a company's revenues (direct revenues, residential, non-residential, or revenues from exported water), by the number of m3 of authorized consumption, connected properties, or exported water (direct, residential or non-residential respectively)

• The total cost coverage ratio is the ratio of total revenues to total costs

• Residential water bill at X m3 of consumption is the calculated residential bill at the given level of consumption. This is calculated by applying the tariff structure at the given level


Graph explanation

4.3 Graph explanationRelation between company’s performance, group performance and grade

• With a value of 2,3% mains rehabilitation per year, company VF ranks 6th out of 33 companies.

• Therefore company VF operates between the 10% and 20% best performing companies for this performance indicator. This result corresponds to a grade 9 in the spider graph.

• The average value of the participants group is 1,3%.

[Op-016] Mains rehabilitation


INTERNATIONAL BENCHMARK 2015

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