TO

OUR PRESENTATION

Submitted By:

Name ID

Amit Biswas 143003014

Subrata Kumar Chanda Uthpal 143003007

Md. Ahasan Habib 143003013

Md. Tanjir Ahmed 141014004

Tahmina Hossain Bristy 143003015

Submitted To :

Md. Ruhul Amin

Lecturer of Green business school

group name :

Grameen Phone Ltd.

Internal & external communicationsystems of

Grameenphone

Grameenphone Ltd. the largest telecommunicationsservice provider in Bangladesh received its operatinglicense in November 1996 and started its operations from26th March 1997 the Independence Day of Bangladesh.

Grameenphone is the leading telecommunicationsservice provider in Bangladesh with more than 50 millionsubscribers.

Ownership Structure

Aim

The right and contemporary use of technology is the key to the progress

of a nation. Keeping this in mind, Grameenphone always brings the

future proof technology in order to facilitate your progress.

The possibilities in this new world are immense and someone as bright

as you should not be behind in anyway. At the end of the day, all the

individual progresses accumulate to the progress of the beloved

motherland.

Grameenphone promises you to bring the best of communication

technologies so that you can Go Beyond.

Mission

Leading the industry and exceed customer expectations by

providing the best wireless services, making life and business

easier

Vision

We exist to help our customers get the full benefit of communications services in their daily lives. We want to make it easy for customers to get what they want, when they want it. We're here to help.

DEPPERTMENT OF THE COMPANY

Grameenphone’s Different Divisions and Department In recent times’ management has brought a change in the organizational structure in view of need of time. Currently Grameenphone has 11 divisions and 5 departments to run its operations smoothly. The divisions are: Customer Management Division

Finance Division

Information Technology Division

Sales and Distribution Division

People and Organization Division

Fiber Optic Network Division

Regulatory and Corporate Affairs Division

Technical Division

Projects Division

New Business Division

Marketing Division

The departments are independent from any divisions. The names of 5 departments are:

Administration Department

Revenue Assurance and Fraud Management Department

Information Department

Internal Audit Department

Legal and Compliance Department

Communication Methods In The Organization

Grameenphone believes in informal communicationwhen they usually talk to each other. But to submit aproposal report to their management, they prefer toemail communication better. They do not submit thesethings by direct handing over. On the other side, theircommunication in mobile by colleague is free as theyhave their own company mobile SIM.

Communication System in GP

Every organization has two types of communicationsystem. Grameen Phone is not except from them. It hasalso two types of communication system which arefollowing:

External System: This system is typified by the formal organization chart. This system is used to control individual and group behavior and to achieve organizational goals. Some elements of external system are following:

#Business letter#Report writing#Business proposalMemorandum report etc.

Communication System in GP

• Internal System: The internal system develops as people interact within the formal, external system and certain behavior patterns emerge, patterns which accommodate social and psychological needs. In internal system, both formal and informal elements of communication are used which are following:

• #Grapevine

• #Face to face communication

• #PABX

• #Mobile

• #Letter etc

Communication Flow In The GP

The flows of communication within the organization

may be upward, downward, or horizontally directed.

Grameen Phone Limited has downward and upward communication flows which are following:

Downward Communication is that from superior to

subscriber-from boss to employee, and from policy maker to

operating personnel. Five elements of downward

communication are following:

Downward Communication:

Job instruction

Rationale Information Feedback about job performance Ideology Upward communication

Upward communication

When management requests information from lower

organizational levels, the resulting information becomes

feedback to the request. This is called upward

communication. This communication keeps management

informed about the feelings of subordinates, helps

management identity both difficult and potentially

promotable employees, and paves the way for even more

effective downward communication.

Basically these two types of communication flow are used by the Grameen Phone.

Communication method with customers Communication With The Agents

Conclusion

We are able to reach this point that the managingcommunication skill of Grameen Phone is reallyoverwhelming. Not only that its effectiveness incommunication helps it in a large way to achieve itsorganizational goal. The managing communicationprocess of Grameen Phone helps the organization toenlarge its business. So there is no doubt that, GrameenPhone has very strong managing communication skill.