I t l i ti 2010Internal communications 2010

Internal communications 2009

Communication objectives: Visibility and availability of the fist people of Knight Frank (it helps to improve the understanding between company’s personal and top management) Priority of the internal communications to external (employees must be informed first) G tti f db k f l ( ibilit t th i i i )Getting feedback from personal (possibility to express their opinions)

How to achieve:Developing of teambuilding, corporate spirits, unions, etc. Developing the loyalty of employees to KF and its top- managementInformation transparency for internal communications Formulating the corporate cultureFormulating internal corporate image of the company Company’s guideline

Internal communications August 2009 – March 2010 g

Event Budget Budget spent If organized by (RUR) by KF (RUR) event agency

Summer teambuilding 253 000 150 000 600 000Football match 30 000 30 000Football match 30 000 30 000Charity (orphan home) 45 000 10 000New Year Party 150 000 70 000 520 000yNew Year for children 20 000 10 000 45 000Breakfast Briefings 3000 (cakes) 300023 February 25 000 - 50 000Women’s day 35 000 - 50 000TOTAL 561 000 273 000 1 265 000TOTAL 561 000 273 000 1 265 000

60 participants – summer teambuilding80 participants – new year party

Number of participants increased!p p y p y

About 130 participants – breakfast briefings25 children – NY for children

Internal communications 2010: united we survive

Goals and tools for achievement:To increase staff retention.

Achieve by:– developing the loyalty of employees to KF and its top- management,– improving the sense ofsense of belonginessbelonginess. Employees need to feel that they're a part of aimproving the sense of sense of belonginessbelonginess. Employees need to feel that they re a part of a

large whole. – Plus it is important to increase information transparencyinformation transparency, all processes in the company

should be clear for employees. Every employee should have a copy of strategic plan, p y y p y py g p ,including mission, vision and values of the company. Staff is more informed and thus is more involved in the company activity.

Tools : meetings with top management (not sufficient now), Informational letters g p g ( )(quarterly), breakfast briefings, opinion polls, intranet, KF Speaking.

Internal communications 2010: united we survive

To ease stress, increase the number of positive thinking employees in the company.company.

Achieve by – Developing of teambuilding, corporate spiritsteambuilding, corporate spiritsTools – social activities, mutual organization of corporate events, KF Speaking

interviews intranetinterviews, intranet.

To strengthen HR brand for employeesAchie e b the c lt re of recognitionc lt re of recognition (thank o method non monetor moti ation)Achieve by – the culture of recognition culture of recognition (thank-you method, non monetory motivation)– activate employer brand among the employees, informing the employees of all the companies achievements, victories. T l i t t i t i b kf t b i fi i ti (b t lt t b t iTools: intranet, interviews, breakfast briefings , nominations (best consultant, best in the department etc), KF Speaking.

Knight Frank ZAOBuilding 2 11 Timura Frunze St. Moscow 119992 Russia Tel.: +7 (495) 981 0000Fax: +7 (495) 981 0011

www.knightfrank.ru