Interactive English for Business 会谈口语速成

Copyright© 2008 by Huawei University. All rights reserved.

Interactive English for Business

会谈口语速成

ContentsContents

问候、介绍

宾主落座

正式会谈

会谈中回答提问

会谈中表示赞同及回应

结束会谈

其它

2

1

3

4

6

5

7

u Good morning/afternoon/evening.

u How are you doing?

u How have you been?

u How’s everything?

u What have you been up to lately?

u Hi. Long time no see, my friend.

u How’s everything going?

u How’s it going?

u Glad to meet you.

u It's really nice to see you again. Small world, isn't it!

1.1 问候1.1 问候

Page 1

1、问候、介绍

u So far so good.

u I'm doing great. And you?

u Things couldn't be better.

u Pretty good. Thanks. And you?

u Fine, thank you.

u I can’t complain too much.

u I've been all right.

u I've been really busy.

1.2 问候回应1.2 问候回应

Page 2

1、问候、介绍

u Please let me introduce myself. I’m…

u Nice to meet you. My name is…

u May I introduce myself? I’m…

u It’s a pleasure to make your acquaintance. My name is…

u I’m Donald. We met the last time you visited Huawei.

u Excuse me, I don’t think/believe we’ve met. My name’s…

Hanson Smith. Here is my card.

u First let me introduce myself. I’m Peter White, Sales Director.

u My name is David. I work in the marketing department.

1.3 自我介绍1.3 自我介绍

Page 3

1、问候、介绍

u I'm honored to present Mr. Jin.

u It’s my pleasure to introduce you to …

u I’d like to introduce you to …

u Mr. Smith, let me introduce you to …

u Mr. Smith, I’d like you to meet …

u Mr. Smith, I don’t believe you’ve ever met … This is …

He’s in charge of/looks after/ takes care of…

u Have you two been introduced? Mike is our … Director /

Manager.

u Let me introduce our guest of honor, Mr. David Morris.

1.4 第三方介绍1.4 第三方介绍

Page 4

1、问候、介绍

u I'm honored to meet you.

u I’m glad to meet you.

u Nice to meet you.

u I’ve heard so much about you.

u Helen has told me so much about you.

u I’ve been wanting to meet you for some time.

u I’m delighted to make your acquaintance.

u It’s a privilege to know you.

u I feel honored to get to know you.

1.5介绍后回应 1.5 介绍后回应1.5 介绍后回应

Page 5

1、问候、介绍

u How’s your flight? Did you have a good flight/trip?

u How was your flight? Was it comfortable?

u Did you get any sleep on the plane?

u Have you got over the jet lag?

u I hope you had a pleasant flight over.

u How do you like our city? (如客人已经参观过园区,可询问

how do you like our campus?)

u Have you been to Shenzhen? Is this your first visit to China?

u How long are you planning to stay? How long are you staying?

/ How long are you going to be here?

u I hope you're enjoying your stay here.

u Do/Did you have any jet lag? I always have trouble with jet lag.

2.1 寒暄2.1 寒暄

Page 6

2、宾主落座

u Welcome to…

u On behalf of …, I’m very glad to welcome you…

u It’s a pleasure to see you here.

u It is a great pleasure for me to welcome you today.

u Thank you for coming all this way.

u I wish to extend my warm welcome to you.

u Allow me, first of all, to extend my warm welcome

to you, our honorable guests from Brazil Telecom.

u On behalf of Huawei, I wish to warmly welcome you,

Mr. Smith, and all the members of the FT (France Telecom)

Delegation.

2.2 欢迎2.2 欢迎

Page 7

2、宾主落座

u May I suggest that we introduce our team members one by

one, so that we could get to know each other better? Would

you like to start first, Mr. Smith?

u I am very glad to introduce our team members to you. This is

Mr. David Li. David is from … Department. Hey, David, why

don’t you introduce yourself? … Thank you. 2.3 团队成员介绍

2.3 团队成员介绍

Page 8

2、宾主落座

u Now that we are all here, let's begin the talk, shall we?

u What do you think if we begin now? Let me kick things off by

saying...

u If you don't mind, I think we'd better begin right away.

u Suppose we get down to business now?

u Let's get straight down to business now, shall we?

u Well, I know you're all extremely busy, so why don't we get

started?

2.4 切入正题2.4 切入正题

Page 9

2、宾主落座

u As we are familiar with each other, let's come straight to the

point/let’s get down to the point.

u Shall we get down to business? Let me start off by saying...

u Well, we'd better get down to business, Mr. Tang. To begin

with, I just want to say we believe we can offer you a very

good deal and come up with a win- win result.

u Yes, all right. Now then, the first thing we need to talk about

is…

2.4 切入正题2.4 切入正题

Page 10

2、宾主落座

Continued

3.1 会谈概要3.1 会谈概要

无论是何种会谈，在开始时总是有必要大概介绍一下会

谈的概要，就像作文的主题纲要一样，下面就教给大家一些

商务英语会谈时可以参考的会谈概要用语。

u Before I begin, let's make it clear that it's only an informal

talk.

u To begin with, I'd like to make a brief introduction to the

current market situation.

u I'd like to begin by telling you about the latest development of

the market.

u First, let me outline the current problems we are facing.

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3、正式会谈

u First of all, we have to settle our disputes about the quality of

your supplied goods. Secondly, I'd like to look at the causes of

the damage. Thirdly, we'll see if our solution is workable. I will

then go on to describe the main features. After that, we'll try to

find out the ways to solve these problems. Following that, we'll

go into details of these accidents. Following on from there, I'll

suggest some possible solutions. Next, I'll spend a few minutes

looking at the other methods available now. Finally, I'd like to

conclude by recommending a few changes in packaging. Last

but not least, we'll discuss how to carry out the contract

smoothly.

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3、正式会谈

3.1 会谈概要3.1 会谈概要

3、正式会谈

Continued

在商务谈话中，有时会对别人的看法有不同意见，而打

断别人的话是很不礼貌的，怎么才能礼貌地打断别人的话呢?

u Sorry to interrupt you, but will you first let us know your idea

of annual sales?

u May I interrupt you for a moment?

u Excuse me for interrupting you. I hope you will explain

yourself in more detail.

u If you don't mind, may I say one word here?

u Just a moment, please. Allow me to say something here.

3.2 打断对方3.2 打断对方

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3、正式会谈

u What is your opinion on the schedule and next steps we

proposed?

u What do you think about this?

u Please feel free to give your comments.

u Any questions, please don't hesitate to let me know.

u I wish to benefit from your views on this matter. Bob, what is

your opinion about this?

u What is your view on this matter?

u How do you see this matter?

u Do you have any idea about this?

u Would you share with us other companies’ practice in doing

this?

u Suppose we’re experiencing some technical difficulties, who

shall I contact?

3.3 征求意见3.3 征求意见

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3、正式会谈

u How can we access the recording of this presentation? (Can I

get a soft copy of this presentation?)

u What do you think of it? We welcome all sorts of input.

u What's your opinion on this matter? We'd like you to give us

your suggestions.

u What do you say to (making) transshipment at Hong Kong?

u Do you agree to this change? I'd like to hear your opinion

about it.

u We are old friends. Please don't hesitate to speak out your

mind.

u Will you let me know your comments on our new design?

Your comments are always welcome.

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3、正式会谈

3.3 征求意见3.3 征求意见

3、正式会谈

Continued

u I must stress that Huawei exists to create greater value for

our customers.

u Let me emphasize how essential it is to have mutual

understanding.

u I can’t stress enough the importance of customer focus.

u I must call your attention to the distinction between these two

cases.

3.4 强调观点3.4 强调观点

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3、正式会谈

u I'm sorry I don't follow you. Will you repeat it, please?

u Would you mind saying it again?

u I beg your pardon?

u I'm sorry I didn't catch your meaning. Will you say it

again?

u Could you run that by me again?

u Sorry, I don’t quite catch you. Will you speak a little

more slowly?

u I’m sorry, I don’t get it. Will you slow down a bit? I

can't follow you.

u Sorry, I’m not with you. Could you repeat it, please?

3.5 请对方重复或放缓速度

3.5 请对方重复或放缓速度

Page 17

3、正式会谈

u Correct me if I am wrong, but weren't you suggesting that

we put these words down in the contract as a separate

clause?

u Sorry for the interruption, but are you saying/suggesting

that…?

u Sorry, can I interrupt for a moment? So, are you suggesting

/saying that..?

u Could I ask just one more question? If I follow you, you're

suggesting that...

u Excuse me, what does a XXX do? Can you clarify that?

u Could you be more specific?

u Sorry, I don’t quite understand this yet. What’s on earth

OTJ (on the job) training?

u I’m sorry, what do you mean by OTJ training?

3.6 请对方澄清或进一步说明


Page 18

3、正式会谈

u You said that the sales figures may also reflect economic

trends. Can you expand on that?

u You mentioned xxx, Mr. Johnson. Would you please be a

little more detailed about it?

u I’m wondering if you could explain xxx in greater detail.

u Would you give some examples about how this

technology/program is applied in other companies?

u I’d like to know how this technology is applied the world

over. Could you explain that a little bit further?

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3、正式会谈3、正式会谈



Continued

u Now let's move on to the next issue, which is how to

compensate for the loss.

u If you'll allow me, let me go on to the question of

improving sales performance.

u Now that the problem of payment terms has been dealt

with, I'm eager to know if you can effect shipment in May.

u There remains only the question of packing.

u What shall we discuss next? I suggest we have a word

about insurance.

u Next, we'd like to hear the comments by everyone present

at the meeting.

u Now I'd like to turn to the possible solutions.

3.7 转入下一议题

3.7 转入下一议题

Page 20

3、正式会谈

u That’s a good question, but let me explain it this way.

u I guess that is a good question. Let me

see if you will allow me to answer this way.

u This is a very good question indeed. Let me begin by asking

another question. If I were to tell you that…,

u That's a good question. First, let me clarify a couple of things.

u Very good questions. Let me address each question separately.

First，

u Good question, but let me be picky for a moment. It's

actually CDMA450, not ETS450.

u That's a good question, so let me give you some background

information about that.4.1 准备现场作答

4.1 准备现场作答

Page 21

4、会谈中回答提问

u That’s a very good question. Let me start by throwing an

extra term in there: customer financing.

u That's a good question. Let me see if I can answer it to your

satisfaction.

u You pose a very good question. First, let me begin by letting

you know that…,

u This is a good question and let me attempt to give my

perspective. First,

u That is a very big question. So let me try to explain. I'll start

with…

u That is a good question and let me answer by giving you an

overview of my own experience.

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Continued

在会谈中，有些时候不能给对方一个确切的答案，但是

又不能一口否定，那么要使会谈有回旋的余地就得回避明确

的答复。

u I’m sorry. It's a hard question. I don’t think I’m in the

position to answer it. Let me check with our sales team

and get back to you via email. Will that be all right with

you?

u That's a difficult question for me to answer. What I would

say is that …

u I'm afraid I can't give you a definite reply now. May I

answer that later? I'll need more information to give you

the most accurate answer.

4.2 不准备现场作答


Page 23


u To be honest, I don’t know the precise answer to that.

There are certain points that I’ll have to consider very

carefully. Can I get back to you later via email or something?

Thanks for your understanding.

u I just need some time to think it over. If it is okay with you,

can I get back to you later in the week? I’d like to take the

time to write a response appropriate to the matter.

u Please let me think it over. Would it be all right to give you an

answer tomorrow?



Page 24


Continued

u Good idea! I totally agree with you. u I think you are right. u Excellent! That's exactly what I think. u That sounds reasonable. We need to get the best possible deal.u I share your view on that. u I support your opinion. u I've no objection. u I'm in favor of your proposal. u I’m sure you are right.

5.1 赞同5.1 赞同

Page 25

5、会谈中表示赞同及回应

u I have no problem with that. u That’s just what I was thinking. u Oh, yes, I couldn’t agree more. u You can say that again. u I’m with you there. u I take your point. u I think I’ll go along with your proposal. u I’m of the same opinion. u Okay, we’re all agreed.

5.1 赞同5.1 赞同

Page 26

Continued


u I agree with much of what you said. u I don’t entirely agree with you. u Yes, you have a point there. But, …u I get your point, but there are other things we have to consider. u That’s quite true, but on the other hand, we have to think of

our priorities.

5.2 部分赞同5.2 部分赞同

Page 27


u I don’t think so.

u I wouldn’t say that.

u I’m not convinced.

u I’ll believe it when I see it.

u I’m afraid I have a different opinion.

u I’m afraid I don’t share your opinion.

u I see your point, but I can’t really agree with you.

u That’s not what I heard.

u That was not the case.

u That’s not how I see it.

u All right, let’s agree to differ on this topic.

5.3 不赞同5.3 不赞同

Page 28


u I'm glad we have arrived at a complete agreement on the

clauses discussed so far.

u As you have a tight schedule, I will not take up more of your

time.

u I'm afraid our time is up. Shall we call it a day? Thanks to the

joint efforts and contribution from all participants.

u We have to close today's discussion now.

u Let's stop here, Okay? We'll go on with the talk this afternoon.

u Let's discuss it in more detail tomorrow, shall we?

6.1 结束当前会谈

6.1 结束当前会谈

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6、结束会谈

u Thank you so much for coming.

u It's been a great pleasure to meet you.

u I have enjoyed meeting you.

u I'm so glad to have met you.

u Hope you'll come again.

u Hope you'll visit China more often.

u We've enjoyed meeting you too, Victor.

u Yes, it's been great. What a pity you have to leave now.

u Take care! Have a nice trip!

6.2 告别时寒暄6.2 告别时寒暄

Page 30

6、结束会谈

u And good luck with your business. I'm sure it will go well.

u And I wish you every success too.

u I'm sure we'll meet again.

u We must keep in touch.

u I wish you every success for the future.

u Best wishes for the future.

u We must keep in touch/contact.

u Have a good flight home. Bon voyage.

u Goodbye. Until next time.

6、结束会谈

Page 31

Continued

6.2 告别时寒暄6.2 告别时寒暄

u Thank you for taking the time to be with us tonight! We do

appreciate your presence.

u Well, I think we should drink a toast to the end of the

conference, and to ourselves. Here's to us. Cheers.

u Let's drink to our cooperation/project/next meeting. Our

cooperation / project / next meeting! Cheers.

u Let’s drink to our health.

u I'd like to have some local wine.

u Could you recommend some good wine? u Do you have vegetarian dishes? u I have to avoid food containing fat/salt/sugar. u Sorry, I’m allergic to seafood.

7、其它

7.1 餐会口语7.1 餐会口语

Page 32

u I'd like to propose a toast. For myself and for our entire

delegation, I express my heartfelt thanks to you for your

kind hospitality.

u On behalf of all the members of my delegation and in my

own name, I express my warm gratitude to you and

through you to Mr. Smith for giving this grand banquet.

u For our Group and myself, I express my sincere thanks to

you for inviting us to such a marvelous dinner tonight.

u Thank you for the wonderful/lovely/great time we had

tonight!

u Thank you for such a wonderful/lovely/great evening! It’s

been our honor to have you with us.

Page 33

7.1 餐会口语7.1 餐会口语

7、其它

Continued

1. See what I can do.

2. I would if I could.

3. We are here to solve problems.

4. I know I can count on you.

5. I trust you.

6. Trust me.

7. I'll do my best; and please, try your best too.

8. We'll come out from this meeting as winners.

9. You have my word!

10. We are always willing to cooperate with you and if necessary

make some concessions.

7.2 会谈常用语7.2 会谈常用语

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7、其它

1. Two heads are better than one.三个臭皮匠，顶个诸葛亮

2. Nothing is impossible for a willing heart.有志者事竟成

3. Actions speak louder than words.行动比语言更响亮

4. Better late than never.迟做总比不做好、晚来总比不来好

5. Practice makes perfect. 熟能生巧

6. Kill two birds with one stone.一石二鸟

7. Great minds think alike. 英雄所见略同

8. (It’s) Easier said than done.说易行难

7.3 常用谚语7.3 常用谚语

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7、其它

9. No news is good news. 没有消息就是好消息

10. No pains, no gains. 不劳无获

11. Rome was not built in a day. 罗马不是一天建成的

12. Well begun is half done. 好的开始是成功的一半

13. It’s the early bird that catches the worm.早起的鸟有虫吃、

捷足先登

14. All’s well that ends well.结果好，一切都好

15. Seeing is believing. 眼见为实

16. Time and tide wait for no man. 时不我待

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Continued

7.3 常用谚语7.3 常用谚语

7、其它

Interactive English for Business 会谈口语速成

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