For any information request, please contact: infonavalservices@thalesgroup.com

Intelligent Maritime Solutions

NAVAL SERVICESCommitted to your mission

© T

hale

s - 1

0/20

08 -

Phot

os: T

hale

s/Ge

tty Im

ages

/Mar

ine

Nat

iona

le

AUSTRALIAThales AustraliaLevel 3 Building 51, Garden IslandNSW 2011 AustraliaTel: +61 2 9562 3131Fax: +61 2 9562 3637

CANADAThales Naval Services Canada. IncCollins Bank, 1869 Upper Water StreetHALIFAX, Nova Scotia B3J 1S9 – CanadaTel: +1 902 423-7169Fax: +1 902 429-5591

FRANCEThales Naval Services525 Route des Dolines - BP 5706903 Sophia Antipolis Cedex FranceTel: +33 (0)4 9296 3000Fax: +33 (0)4 9296 4124Services.Tus@thales-underwater.com

GREECESSMART/ SIGNAAL HELLASThesi Vathi Pigadi196 00 Mandra Attikis, GreeceTel: +30 210 5516 900Fax: +30 210 5516 941

GERMANYThales Deutschland GmbhEdisonstr. 3 - Kiel24145 KIEL - GermanyTel: +49 431 7109-1Fax: +49 431 7109 489

Thales Deutschland GmbhSudstrand 110D-26382 WILHELMSHAVEN – GermanyTel: +49 4421 802-0Fax: +49 4421 802-444

MALAYSIAThales Malaysia15th Floor Wisma Genting, Jalan Sultan Ismael50250 Kuala Lumpur, MalaysiaTel: +60 3 2178 3838Fax: +60 3 2161 6390

NETHERLANDSThales Nederland B.VHaaksbergerstraat 49 - 7554 PA HengeloNL-7550 GD HENGELO - NetherlandsTel: +31 74 2488 111Fax: +31 74 2425 936

SOUTH AFRICAAfrican Defence SystemsHalfway House, 968 Richard RoadGAUTENG 1685, South AfricaTel: +27 11 313 92 26Fax: +27 11 313 93 79

TURKEYThales Nederland Liaison Offi ceVisne1 mah. 7 cad. 8A sok. no:1134450 Zekeriyakoy-Sariyer, Istanbul, TurkeyTel: +90 212 2026 707

UNITED KINGDOMThales Underwater Systems LtdOcean House - Troop RoadTEMPLECOMBE, Somerset BA11 2TA - U.K.Tel: +44 1963 370 551Fax: +44 1963 372 200

Our Customer Online Portal is yours to check the delivery of your

equipment, download your documentation, share information…

www.thalesgroup.com/customeronline

Thales Naval Services, a worldwide presence

infonavalservices@thalesgroup.com

02

UNDERSTANDING THE CHANGING ENVIRONMENTNaval forces operate in a complex, changing environment, they are playing a growing role in peace-time helping to ensure maritime safety and security both at home and on out-of-area operations. New asymmetric threats are emerging, rules of engagement are changing, and the naval arena is moving from open ocean to littoral. As a result, maintaining clear situational awareness is an increasingly complex challenge for naval forces. These new dimensions to maritime operations have added layers of complexity to naval systems, driving exponential growth in data gathering and processing. Updating naval capabilities to the latest technologies is a permanent requirement.

EXPERIENCE YOU CAN COUNT ONWith current patterns of defence spending, naval planners must do more with less. Fleet and crew sizes are shrinking, and in many cases the service life of key naval assets is being extended. As a result, naval forces are more reliant than ever before on the contractor community for delivering specialised services and effi cient support solutions so they can focus fully on their core missions. They need partners with a real understanding of the operational environment, proven expertise in complex naval systems, and the project management skills to fi t all the pieces together.With more than 50 navies supp-orted, with half a century of operational experience, Thales is that partner.

We operate at all levels of the support

spectrum, offering a complete range of

services and support packages to suit your

specifi c operational requirements

and maintenance organisation.

From experience to support solutions

03

Modular support solutions

for every needOur naval services capability is organised as a modular offering so that we tailor our solutions to the exact requirements of your equipment programme, fl eet and support infrastructure.

INTEGRATED LOGISTIC SUPPORTWe provide a complete Integrated Logistic Support package, optimi-sing maintenance, documentation, training and supportability from the earliest design phase to reduce the life cycle costs of the equipment and systems provided.

IN-SERVICE SUPPORTAfter delivery, we provide factory and on-site maintenance, calibra-tion, software updates and other servi ces to complement your own support capabilities. You benefi t from the expertise and resources of the entire Thales organisation.

CAPABILITY SUSTAINMENTIncreasing reliance on COTS tech n-ologies makes obsolescence man-age ment more critical than ever. Our innovative approach in tech-no logy insertion offers customers a compre hen sive range of service and incremental upgrade options specifi cally designed to extend the service life and optimise perfor-mance of each system.

LOCAL SUPPORTThales operates through locally based facilities worldwide. This multidomestic network of local support centres is being expanded to enhance our ability to deliver timely, tailored support solutions to any naval force in any country.

EXTENDED SERVICES

We are in a position to deliver a specifi ed level of performance and system capability. Turnkey contracts, including performance-based agree ments or Contractor Logistic Support optimise your resourcing proces ses, reducing risks and saving both time and money.

04

Integrated logistic support REDUCING YOUR MAINTENANCE BURDEN

To perform its operational function effectively, your equipment has to be reliable, easily maintainable and safe. Integrated Logistic Support (ILS) makes it possible in a cost-effective way.We think in terms of maintainability from the earliest design phase. ILS managers factor all maintenance requirements into the design process to develop easily maintain-able equip ment delivered with a

comprehensive logistics package customised to take into account your specifi c requirements priorities and organisations.With increasing costs at sea, training tasks need to be carried out effi ciently. Thales computer-based documentation, training and simulation tools are designed to streamline preparations so that you are ready to deploy on operational missions as quickly as possible.

We leverage extensive experience in system

design, integration and operation to optimise

the life-cycle cost of all of your naval systems

and equipment.

In-service support

Getting your disabled or damaged systems back into operation quickly and effi ciently is our top priority. With services ranging from video diagnostics to full dry dock repairs, we provide a full range of support capabilities.

We are familiar with your operational environment and your planning and tasking organisations. We know your specifi c system confi gurations and are available around the clock to provide the support you need, all over the world.With a full range of specialised services to support naval equipment and systems all over the world at all levels of maintenance, Thales experts are avail able to carry out any type of corrective or preventive

maintenance task on site or using remote maintenance solutions.We believe in maximising system availability on an ongoing basis. We systematically analyse your feedback and build on lessons learned to deliver better, faster and more cost-effective service as our relationship matures.

REFERENCES

Our Navy customers rely on us in Australia, Canada, Chile, France, Germany, Finland, Japan, the Netherlands, Norway, the United Kingdom, the United States...

05

06

REFERENCES

ECUADOR

> 209-type submarines Modernization programme with S-Cube TM sonar suite.

EGYPT

> Mine hunting Sonar overhaul contract.

INDIA

> Seaking HelicopterSonar overhaul contract.

INDONESIA

> Surface ship Mid Life Modernization and refi t contract for sonar, radar, CMS, EW components.

INDONESIA

> Cakra submarine Overhaul in Korean shipyard ; overhaul of fi re control system.

MALAYSIA

> Lekiu-classSpherion overhaul contract.

OMAN

> Muheet class OPVs Radar equipment overhaul and refi t.

THAILAND

> Ratanakosin class Modernization of fi re control and CMS systems.

07

Capability sustainment

PROGRAMMED TECHNOLOGY INSERTION

The main objective of any through-life support solution is to ensure that systems continue to operate to an optimum level of performance whilst keeping pace with change – both technologically and operationally – throughout their service life.As part of our innovative approach to naval systems support, pro-grammed technology insertion is key to sustaining and improving your system capability.In order for your systems to stay abreast of changing environments, we propose the smoothest upgrade path on a schedule that suits your specifi c objectives and operational constraints.

MANAGING OBSOLESCENCE

Component obsolescence is a constant threat to system availability, potentially eroding your operational capability and increasing your life cycle costs. Traditional hardware overhaul opera tions no longer address these issues adequately. We proactively identify obsolescence risks and mitigation opportunities, continually monitoring component availability and developing cost-effective

technology insertion solutions to sustain your naval capabilities at all times.

REACTIVATION

Over the years, we have built on our experience to develop a comprehensive set of capabilities ranging from initial needs appr-aisal to complete overhaul and recommissioning programmes. In many cases, surplus systems can be reactivated to give them a second lease of life for another customer.

Technology insertion, upgrades and reactivation extend the service life of naval platforms and systems, reducing life cycle costs and enhancing the overall performance of the fl eet.

08

FOCUS ON YOUR CORE MISSION

Supporting dozens of different ty-pes of naval equipment and systems calls for robust methodology and processes. With an extended services contract tailored to your specifi c needs, you can focus all your attention on your operational missions, while seasoned support professionals provide contrac tual assurances that your systems will be available when you need them.

THROUGH LIFE SUPPORT AS A FORCE MULTIPLIER

Professional support services enable you to extend the service life and enhance the performance of both new and legacy systems. By building on previous investments, rather than buying new systems,

you can maximise your naval capabilities cost-effectively. Our commitment extends far beyond the scope of conventional service contracts. We bring you access to the capabilities of the entire Thales organisation and its in-depth knowledge of the naval, air, space and security environments.We support your equipment and systems – and even entire platforms and fl eets – from cradle to grave. We provide all types of services, ranging from Integrated Logistic Support to upgrades, modernisa-tions, overhaul, service life extension, reactivation and even end-of-life disposal, under contractual arrangements that are tailored to your specifi c requirements and priorities.

Extended services Whatever your

requirements, we develop the most

cost-effective support solution. We mix-and-

match conventional and innovative services

to deliver customised support packages with

guaranteed results.

Extended benefi ts:

> Guaranteed availability

> Shared risks

> Predictable maintenance budget

> Low life cycle cost

> Enhanced system management & performance

09

PERFORMANCE-BASED CONTRACTING

Contractor Logistic Support arran-ge ments offer an agreed level of system availability for a fi xed price. These performance-based solutions include guarantees of spare part availability, and contractual commit ments on turnaround times and overall system availability.Contractual incentives to reduce costs, achieve availability targets and continuously improve perfor-mance deliver clear benefi ts for customers and optimise resourcing throughout the supply chain.Performance-based contracts re fl ect a growing trend towards closer working relationships between naval customers and

their service providers. We have successfully developed this partnership approach in many of our countries of operation. Our experience is that Integrated Project Teams with shared objectives, responsibilities and values are in the best position to innovate and make cost-conscious decisions.

TOTAL SYSTEM SUPPORT

To further reduce overhead, we can also provide total through-life system or platform support for any confi guration of Thales and/or third-party equipment, with guaranteed availability or capability.

Extended services

REFERENCES

AUSTRALIA

> MHC Huon Support5-year performance based contract to support Huon Mine Hunters.

AUSTRALIA

> Collins submarine Scylla Sonar ISS*

5-year performance based contract to support the Collins class submarine sonar system.

FRANCE

> Barracuda-class sonar CLS6,5-year availability based contract to support Barracuda-class submarine sonars.

FRANCE

> CMT Support5-year performance based contract to support Mine Hunter sonar systems.

FRANCE

> MINREM (Dupuy de Lôme) 5-year availability commitment contract.

FRANCE

> TRANSFOST 8-year mission capability commitment of homeland based French Navy strategic communication Stations.

FRANCE

> MATILDE 10-year on-site support contract for a 44 Radio stations worldwide network with 99% availability commitment.

NETHERLANDS

> TACTIS support15-year performance based support contract to support 74 Tactical Indoor Simulators.

NETHERLANDS

> KKW Support5-year performance based support contract to support 36 Small Calibre Arms simulator sites.

NETHERLANDS

> SQUIRE CLS15-year support contract to support 62 SQUIRE battlefi eld radars.

UNITED KINGDOM

> SONAR CLS5-year performance based CLS contract for all Thales sonars in the United Kingdom on board Mine Hunters, submarines and frigates.

* ISS In Service Support 09

10

Local support

We are committed to dependable, responsive

service delivery based on close cooperation with

customers and teaming with local partners.

SUPPORT WHERE IT’S NEEDED

Our worldwide naval operations serve customers in every corner of the globe through a rapidly expan ding network of locally based design, engineering and manufactu-ring facilities. Naval services staff support a global customer base, keeping their systems operational and in optimum condition.

AN EXPANDING IN-COUNTRY PRESENCE

Today we are leveraging the worldwide Thales network to sus-tain a permanent local presence in almost every country of operation. The Thales organisation is in

a strong position to develop close relationships with customers. Dedicated support centres for naval customers in specifi c countries are part of this policy. Singapore is our latest addition.Support solutions are tailored to the local situation to respond to the specifi c market dynamics of each country. In the coming years, the expanding multidomestic network of local support centres will deploy this philosophy of tailored solutions for individual countries. Local support operations apply global best practices and our customers benefi t from economies of scale whenever possible.

For any information request, please contact: infonavalservices@thalesgroup.com

Intelligent Maritime Solutions

NAVAL SERVICESCommitted to your mission

© T

hale

s - 1

0/20

08 -

Phot

os: T

hale

s/Ge

tty Im

ages

/Mar

ine

Nat

iona

le

AUSTRALIAThales AustraliaLevel 3 Building 51, Garden IslandNSW 2011 AustraliaTel: +61 2 9562 3131Fax: +61 2 9562 3637

CANADAThales Naval Services Canada. IncCollins Bank, 1869 Upper Water StreetHALIFAX, Nova Scotia B3J 1S9 – CanadaTel: +1 902 423-7169Fax: +1 902 429-5591

FRANCEThales Naval Services525 Route des Dolines - BP 5706903 Sophia Antipolis Cedex FranceTel: +33 (0)4 9296 3000Fax: +33 (0)4 9296 4124Services.Tus@thales-underwater.com

GREECESSMART/ SIGNAAL HELLASThesi Vathi Pigadi196 00 Mandra Attikis, GreeceTel: +30 210 5516 900Fax: +30 210 5516 941

GERMANYThales Deutschland GmbhEdisonstr. 3 - Kiel24145 KIEL - GermanyTel: +49 431 7109-1Fax: +49 431 7109 489

Thales Deutschland GmbhSudstrand 110D-26382 WILHELMSHAVEN – GermanyTel: +49 4421 802-0Fax: +49 4421 802-444

MALAYSIAThales Malaysia15th Floor Wisma Genting, Jalan Sultan Ismael50250 Kuala Lumpur, MalaysiaTel: +60 3 2178 3838Fax: +60 3 2161 6390

NETHERLANDSThales Nederland B.VHaaksbergerstraat 49 - 7554 PA HengeloNL-7550 GD HENGELO - NetherlandsTel: +31 74 2488 111Fax: +31 74 2425 936

SOUTH AFRICAAfrican Defence SystemsHalfway House, 968 Richard RoadGAUTENG 1685, South AfricaTel: +27 11 313 92 26Fax: +27 11 313 93 79

TURKEYThales Nederland Liaison Offi ceVisne1 mah. 7 cad. 8A sok. no:1134450 Zekeriyakoy-Sariyer, Istanbul, TurkeyTel: +90 212 2026 707

UNITED KINGDOMThales Underwater Systems LtdOcean House - Troop RoadTEMPLECOMBE, Somerset BA11 2TA - U.K.Tel: +44 1963 370 551Fax: +44 1963 372 200

Our Customer Online Portal is yours to check the delivery of your

equipment, download your documentation, share information…

www.thalesgroup.com/customeronline

Thales Naval Services, a worldwide presence

infonavalservices@thalesgroup.com

For any information request, please contact: infonavalservices@thalesgroup.com

Intelligent Maritime Solutions

NAVAL SERVICESCommitted to your mission

© T

hale

s - 1

0/20

08 -

Phot

os: T

hale

s/Ge

tty Im

ages

/Mar

ine

Nat

iona

le

AUSTRALIAThales AustraliaLevel 3 Building 51, Garden IslandNSW 2011 AustraliaTel: +61 2 9562 3131Fax: +61 2 9562 3637

CANADAThales Naval Services Canada. IncCollins Bank, 1869 Upper Water StreetHALIFAX, Nova Scotia B3J 1S9 – CanadaTel: +1 902 423-7169Fax: +1 902 429-5591

FRANCEThales Naval Services525 Route des Dolines - BP 5706903 Sophia Antipolis Cedex FranceTel: +33 (0)4 9296 3000Fax: +33 (0)4 9296 4124Services.Tus@thales-underwater.com

GREECESSMART/ SIGNAAL HELLASThesi Vathi Pigadi196 00 Mandra Attikis, GreeceTel: +30 210 5516 900Fax: +30 210 5516 941

GERMANYThales Deutschland GmbhEdisonstr. 3 - Kiel24145 KIEL - GermanyTel: +49 431 7109-1Fax: +49 431 7109 489

Thales Deutschland GmbhSudstrand 110D-26382 WILHELMSHAVEN – GermanyTel: +49 4421 802-0Fax: +49 4421 802-444

MALAYSIAThales Malaysia15th Floor Wisma Genting, Jalan Sultan Ismael50250 Kuala Lumpur, MalaysiaTel: +60 3 2178 3838Fax: +60 3 2161 6390

NETHERLANDSThales Nederland B.VHaaksbergerstraat 49 - 7554 PA HengeloNL-7550 GD HENGELO - NetherlandsTel: +31 74 2488 111Fax: +31 74 2425 936

SOUTH AFRICAAfrican Defence SystemsHalfway House, 968 Richard RoadGAUTENG 1685, South AfricaTel: +27 11 313 92 26Fax: +27 11 313 93 79

TURKEYThales Nederland Liaison Offi ceVisne1 mah. 7 cad. 8A sok. no:1134450 Zekeriyakoy-Sariyer, Istanbul, TurkeyTel: +90 212 2026 707

UNITED KINGDOMThales Underwater Systems LtdOcean House - Troop RoadTEMPLECOMBE, Somerset BA11 2TA - U.K.Tel: +44 1963 370 551Fax: +44 1963 372 200

Our Customer Online Portal is yours to check the delivery of your

equipment, download your documentation, share information…

www.thalesgroup.com/customeronline

Thales Naval Services, a worldwide presence

infonavalservices@thalesgroup.com