Intelligent Content Capture: The Art of Saving a Million Keystrokes and Millions in Annual Costs
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Transcript of Intelligent Content Capture: The Art of Saving a Million Keystrokes and Millions in Annual Costs
Paragon Solutions, Inc. Proprietary and Confidential
April 12, 2011
Intelligent Content Capture:
The Art of Saving a Million Keystrokes
and Millions in Annual Costs
Paragon Solutions & EMC
Paragon Solutions, Inc. Proprietary and Confidential
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Agenda
Martha Coacher, Vice President Corporate Marketing & Alliances,
Paragon Solutions
• Review of Agenda and Introductions
Mike Hurley, Solutions Director, Paragon Solutions
• What is Content Capture and Why is it Important?
• What a Typical Project Looks Like
• Case Studies
• How to Implement a Content Capture Solution
• Benefits
Bill Galusha, Principal Product Marketing Manager, EMC Captiva
• Overview of Intelligent Enterprise Capture
• Use Case Demonstration
Q&A
Paragon Solutions, Inc. Proprietary and Confidential
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Paragon Solutions’ Introduction
Corporate Facts • National Coverage
• Global Clients
• NJ Headquarters
• Dual-shore Development
• CAGR 20+%
• Privately owned, 29-year history
Paragon is an enterprise information management
solutions company that helps firms leverage information
assets to achieve better business results.
Paragon Solutions, Inc. Proprietary and Confidential
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A Preferred Partner of EMC
INSURANCE & HEALTHCARE LIFE SCIENCES FINANCIAL
Paragon Solutions, Inc. Proprietary and Confidential
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Intelligent Content Capture
The transforming of paper documents, faxes and other content into digital data used by enterprise applications. • Classification and extraction using
OCR, ICR, OMR and barcode. • Semi-automated, templates,
semi-structured. The capture market continues to
grow at a rate of about 7% annually and should exceed $2 billion in 2011.
Paragon Solutions, Inc. Proprietary and Confidential
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The Rationale for Intelligent Content Capture
• ROI in 12 months • Low-risk
Investment • Better
Information Access
• Compliance • Green Initiatives
Source: EMC/AIIM Survey
Despite the compelling benefits, most organizations are only scanning 50% of all possible
documents.
Paragon Solutions, Inc. Proprietary and Confidential
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Uses for Intelligent Content Capture
• Policy Claims • Accounts Payable • Invoice Automation • Mortgage Documents • Human Resources
Insurance Carriers’ adoption of capture soared last year – up 30% -- moving closer to the initial point
of capture.
Paragon Solutions, Inc. Proprietary and Confidential
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Digital Office Reducing Paper Costs and Compliance Risks
Capture for Business Processes Addressing Line of Business
Paper Challenges
Transactional Solutions Solving Case-based
Applications and Solutions
Digital Mailroom Leveraging Automation to
Increase Productivity
Degrees of Capture Solutions
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Incoming
Paper
Approval
Fax
Office
Docs
DOC
Today’s Mailroom Process
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DELIVER PROCESS CAPTURE
Incoming
Paper
Fax
Office
Docs
DOC
10010 Acme Products 30 January 2008 $ 6,014.81 $ 6,025.88 Net 30 Days
ACCOUNTS PAYABLE
CUSTOMER SERVICE
NEW ACCT OPENING
CASE MGMT
Approval
Digital Mailroom Process
Paragon Solutions, Inc. Proprietary and Confidential
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Case Study #1
Business Overview
• $1 billion in annual revenue
• 1,650 bills/ 35,000 claim docs
• 43 sorts
• 35 Branch Offices
The Solution
• Analysis, Design and
implementation
• 1,400 forms automated
• Automated, rules-based WF
• Single ECM repository
• Consistent RM policies
Business Benefits
• Productivity : 45% increase
• TAT: 2 Days
• Savings: 35%+ reduction in cost/claim, $1.5 million savings/year
• Single Point of the Truth: Claims central ECM and RM
Paragon Solutions, Inc. Proprietary and Confidential
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Case Study #2
Business Overview
• Health Insurance Payer
• 550,000 members; 850 FTE
• 9000 paper claims/day
• Complex prep, multi-sort process pre-data entry
• Manual entry into multiple systems
The Solution
• Automated capture of all claims data with IBMLs
• Auto-validation of key fields
• Business rules direct processes
• Auto-generation of letters
• Single repository for all docs
• Enforceable RM policies
Business Benefits •Productivity: 60% increase •TAT: 3 days of receipt •Savings: 30% reduction in cost/claim •Errors: 75% reduction in rates •Single Repository: Central access for all docs (Find documents logically)
Paragon Solutions, Inc. Proprietary and Confidential
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Best Practices Implementation Strategy
Prioritization Business
Case
Blueprint Assessment
How to Implement a Digital Mailroom
Paragon Solutions, Inc. Proprietary and Confidential
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Efficiency Maturity Model
Maturity Scale
High
Low
OPTIMIZED
MANAGED
DEFINED
REACTIVE
INITIAL
Awareness of risk issues but no
action is being taken
Org
aniz
atio
nal
Eff
icie
ncy
Low Efficiency
Moderate Efficiency
High Efficiency
Action occurs in response to issues. Actions are either
system or department
specific
Information developed is part of the IT charter and enterprise management
processes
Information managed as
enterprise asset and well-
developed engineering
processes and organization
structure exists
High Low
Information is developed is a
strategic initiative, issues are either
prevented or corrected at the
source, and best-in-class solution
architecture implemented.
Paragon Solutions, Inc. Proprietary and Confidential
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Assessment and Business Case
• Define cost estimates for selected initiatives
• Define estimated cost savings / revenue growth
• Develop business case
− B/E
− ROI
• Define improvement
opportunities.
• Define prioritization
criteria and weight
appropriately
− Risk
− Client impact
− Unit Cost / cycle time
− Cost
• Develop the Future State
process vision including
process flows and
functional capabilities.
• Identify external systems,
application integration
requirements.
• Interview business and
technical stakeholders.
• Document / validate
existing processes.
• Conduct technical
assessment of existing
technology assets.
• Determine integration
requirements.
• Conduct functional
requirements analysis.
• Summarize key functional
and non-functional
requirements.
Assess Requirements Define Overall Future State
Establish Prioritization
Develop Business Case
Define Roadmap
STAGE 1 STAGE 2 STAGE 3 STAGE 4
• Define roadmap for key process / organization / change management and technology initiative
• Develop the implementation strategy
− Milestones / dependencies
− Identify transition plan
STAGE 5
Paragon Solutions, Inc. Proprietary and Confidential
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Benefits Estimates
Current State Processing Analysis
Process Title Transaction Volumes (Yearly)
Current State Process Time Per Task
Current State Process Time Total
Current State Process Cost per Task
Current State Process Cost Total
Current State Elapsed Time Estimate
Email/Mail Intake 37,200 8 4,960 $2.67 $95,200.00 1-2 Days
First Notice 8,649 180 18,362 $175.53 $1,036,245.06 10-15 Days
Payment 31,969 87 28,817 $85.00 $1,537,063.61 5-10 Days
Reserve 53,472 48 40,137 $40.98 $1,973,921.96 10-15 Days
Update 8,500 113 16,008 $143.13 $1,216,633.33 N/A
Close 16,032 22 5,880 $16.17 $259,232.50 N/A
114,163 $6,118,296.47
Paragon Solutions, Inc. Proprietary and Confidential
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Benefits Estimates
Future State Processing Analysis
Process Title Future State Process Time Per Task
Future State Process Time Total
Future State Process Cost per Task
Future State Process Cost Total
Future State Elapsed Time
Email/Mail Intake 3 1,820 $1.10 $40,040.00 .5 Days
First Notice 154 14,904 $166.39 $946,969.77 2 Days
Payment 64 16,126 $66.29 $868,949.01 2-5 Days
Reserve 26 20,397 $26.40 $1,199,075.46 2-5 Days
Update 97 13,742 $122.87 $1,044,366.67 N/A
Close 13 3,474 $10.75 $172,347.80 N/A
70,462 $4,271,748.70
Annual Variance 1,846,548
Paragon Solutions, Inc. Proprietary
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Bill Galusha
Principal Product Marketing Manager, EMC Captiva
20 © Copyright 2011 EMC Corporation. All rights reserved.
THE HIDDEN SECRETS OF
OCR: ART OF SAVING A
MILLION KEYSTROKES
Bill Galusha
Principal Product Marketing Manager
21 © Copyright 2011 EMC Corporation. All rights reserved.
TAKING ENTERPRISE
CAPTURE TO THE NEXT LEVEL
Unlock the Value of Capture and
Achieve a Greater ROI
22 © Copyright 2011 EMC Corporation. All rights reserved.
Intelligent Enterprise Capture
EMC Captiva transforms paper from a liability
into immediate business advantage
• Capture Anything, from Anywhere
• Intelligently Connect Document Information to
Business Systems
• Mission-critical Enterprise Scalability & Availability
23 © Copyright 2011 EMC Corporation. All rights reserved.
Intelligent Enterprise Capture Considerations
Capture Anything, from Anywhere 1
24 © Copyright 2011 EMC Corporation. All rights reserved.
AD HOC
CAPTURE • knowledge workers
• desktop scanners
CENTRALIZ
ED
CAPTURE • mailroom
• dedicated scanning
DISTRIBUTED
CAPTURE • branch or regional offices
• field offices, customers
• web-based scanning
• scanners and mfp
Capture Anything, from Anywhere
25 © Copyright 2011 EMC Corporation. All rights reserved.
centralized batch capture
fax server integration
ad-hoc desktop capture ad-hoc browser-based capture
networked mfp capture
e-mail integration
Capture Anything, from Anywhere
26 © Copyright 2011 EMC Corporation. All rights reserved.
Intelligent Enterprise Capture Considerations
Capture Anything, from Anywhere
Intelligently Connect Document Information to Business Systems
1
2
27 © Copyright 2011 EMC Corporation. All rights reserved.
Intelligent Document Recognition Eliminating manual document preparation
AUTOMATE
D SORTING
FULL-PAGE
IMAGE
TEXT-
BASED
ANALYSIS
PRECISION
ANCHORS
HAND-
WRITING
FULL-PAGE
IMAGE
TEXT-
BASED
ANALYSIS
PRECISION
ANCHORS
HAND-
WRITING
28 © Copyright 2011 EMC Corporation. All rights reserved.
Doc Set 4
Doc Set 1 Claim folder: 0045128
Doc Set 2 Doc Set 3 Claim Folder: 0045670
Addressing Complex Document Sets
• Automatically organize
documents into multiple
levels
• Single and multi-page
docs plus attachments
29 © Copyright 2011 EMC Corporation. All rights reserved.
Intelligent Data Recognition Dramatically reduces operational costs through automation
• Highly accurate,
automated machine-
printed and hand-
printed recognition
• Automated data
extraction from both
zonal regions and
intelligent freeform
rules
30 © Copyright 2011 EMC Corporation. All rights reserved.
Intelligent Data Extraction
SSN
ID #
Date
555-44-3333
369-6123
04/08/08
SSN
ID #
Date
555-44-3333
369-6123
04/08/08
Extracts data from all
document types using zonal
or freeform data extraction
Identifies regular patterns
and data formats to
increase accuracy
31 © Copyright 2011 EMC Corporation. All rights reserved.
Intelligent Data Extraction and Automated Data Validation
SSN
ID #
Date
555-44-3333
369-6123
04/08/10
Compares extracted data
against data sources,
business rules, or inspect
manually
32 © Copyright 2011 EMC Corporation. All rights reserved.
Intelligently Connect Information
Intelligent Capture
Other Systems
Electronic Images
Document Metadata
Extracted Data
Trigger Processes
Electronic Images
Document Metadata
Extracted Data
Trigger Processes
33 © Copyright 2011 EMC Corporation. All rights reserved.
Configuring Capture Projects Automated versus manual
Learn documents in production
• Learns based on operator input, data
captured, free-form rules
• In production on day one, rather than
days or weeks later
Manual setup of projects
• Collect documents, set up document
templates, create extraction zones
• Test and retest projects
• Days or weeks before entering
production
Document Capture Project Administrator
Operators
NE
W
34 © Copyright 2011 EMC Corporation. All rights reserved.
Intelligent Enterprise Capture Considerations
Capture Anything, from Anywhere
Intelligently Connect Document Information to Business Systems
Mission-critical Enterprise Scalability and Availability
1
2
3
35 © Copyright 2011 EMC Corporation. All rights reserved.
mailroom
Accounts Payable
Claims
Enterprise Capture Availability Leverage single platform throughout enterprise
• Very High Document Volumes
• Central and Distributed Capture
• Automatic Document Sorting
• Ad Hoc and Distributed Capture
• Intelligent Data Extraction
• Integration with Business Systems
• Branch Office Distributed Capture
• Automated Forms Processing
• Integration with Business Systems
36 © Copyright 2011 EMC Corporation. All rights reserved.
The Value of EMC Captiva Intelligent Enterprise Capture
• Reduce operating costs
• Reduce paper costs
• Accelerate business processes
• Improve information quality
• Fast and measurable ROI
38 © Copyright 2011 EMC Corporation. All rights reserved.
Question and Answers
To type a question via WebEx, click on the Q&A tab
39 © Copyright 2011 EMC Corporation. All rights reserved.
Additional Information and Contacts
Paragon Solutions Contact Mike Hurley, Solutions Director
Email: [email protected]
Phone: 773.445.0084
EMC Captiva Contact Andy Strandmark, Captiva Sales Specialist
Email: [email protected]
Phone: 312.208.2524