Intelligent Cloud Managed Services

Wave 9Services for Education

Sustainable ICT Infrastructure in the Cloud Era

Andy Hvass (andy.hvass@wave9.co.uk)www.wave9.co.ukNovember 19th 2014

Agenda

• About Wave 9

• Wave 9 survey of East Midlands schools – feedback

• Key Technology Trends for 2015

• The Evolution of Cloud

• The Internet of Everything

• Summary, Q&A and Close

About us

Experience

Knowledge

Innovation

Trust

We have a wealth of experience in the design, delivery and support of enterprise class network solutions for Schools and Local Authorities.

We understand our chosen markets and focus on addressing specific customer challenges.

We avoid technology for its own sake. We like to keep things simple. We continually reflect on whether there’s a better way.

Your trust is critical to our success. Our objective is to earn it and retain it.

Our Experience

Enterprise infrastructure• Multi site MPLS Wide Area Networks – LA/RBC (Sandwell/Telford/LGfL/EMBC)

• Educational ISP and DC services – authentication/ SSO /filtering / hosting / mail / remote back up

• 1:1 Learning – Becta CfP / HATG chosen connectivity provider

Wireless expertise• Metro wireless (Norfolk OpenLink / Blackpool Council)

• Design of Public Sector Wireless WAN Services – South Ayrshire Council

Working with schools• Network services to 6000 + Schools (Synetrix)

• LAN and WLAN infrastructure delivery under BSF

• Services now recognise changing schools landscape – autonomy / diluted LA support

• Committed to education - Frog infrastructure partner / EMBC catalogue / School Governance

REGIONALBROADBAND

EXTRANETSERVICE

SHORT HAUL ACCESS LINKS64Kbps - 155Mbits/s

SHORT HAUL ACCESS LINKS

64Kbps - 155Mbits/s

COMMUNITY CTRES

SCHOOLS

LIBRARIES

COLLEGES

HOSPITALS

MUSEUMS

GALLERIES

ICT LEARNING CTRES

OTHER LA SERVICES

BROADBANDINTERNETSERVICE

CORE NETWORK BROADBAND INTRANET

NODE1

NODE5

NODE6

NODE7

CORENODE

2

NODE2

NODE9

NODE8

NODE10

NODE4

NODE3

COMMUNITY CTRES

SCHOOLS

LIBRARIES

COLLEGES

HOSPITALS

MUSEUMS

GALLERIES

ICT LEARNING CTRES

OTHER LA SERVICES

LAACCESS NODE

REGIONALEXTRANET

GATEWAY(S)

INTERNETFIREWALL(S)& CACHE(S)

SCHOOLSAUTHORITY

WIDESERVICES

LOCAL CONTENT HUBS

LIBRARIES MUSEUMS OTHERAUTHORITYSERVICES

An Integrated Approach

Internet & ISP Local Area Network

Wireless Network

Hybrid Cloud Services

Common Services Strategy & Vision

Unified Architecture – Guaranteed Interoperability

End to End Service Levels

Single Service Desk

Is your ICT Infrastructure ready? Demand

Location

Access

Tablet and smart device use is increasing. Wireless is becoming the primary connection method….for everyone….and everythingResources are increasingly on the internet or Cloud based web apps.

Lessons need to start quickly with minimal disruption.

Security

Content

Knowledge

Ease of access for the right users only. Compliance with policies.

Increasingly multimedia rich – requires high capacity, intelligent networks.

Students are extremely “tech savvy”

Wave 9 Survey of East Midlands Schools

Overdale Junior High, LeicesterWilsthorpe Community School, Derbyshire

Operational Recovery Time

< 1 Day

Cloud Adoption

Barriers to Cloud Adoption

Capital Costs

Data Loss Fears

Conflicting tasks

New TechnologiesBusiness Case

ICT Concerns

ManagementSecurity

Wireless CapacitySpeedCostWifi

QualitySecurity

AgeMaintenance

Exchange 2003CostFilteringEmail

Key Technology Trends for 2015

Gartner Report - Top 10 Strategic Technology Trends for 2015"We have identified the top 10 technology trends that organizations cannot afford to ignore in their strategic planning processes," said David Cearley, vice president & Gartner Fellow. "This does not necessarily mean adoption and investment in all of the trends at the same rate, but companies should look to make deliberate decisions about them during the next two years.”

1. Computing everywhere (first year on list)2. Internet of Things (fourth year on list)3. 3D printing (second year on list)4. Advanced, pervasive, and invisible analytics (first year on list)5. Context-rich systems (first year on list)6. Smart machines (second year on list)7. Cloud/client computing (sixth year on list)8. Software-defined applications and infrastructure (second year on list)9. Web-scale IT (second year on list) 10. Risk-based security and self-protection (first year on list)

Cloud Adoption

Cloud (Public and Private) workloads are growing at 24% per annum Traditional Data Centre workloads are lower and shrinking at 2% per annum(Cisco Global Cloud Index 2013-2018)

Public versus Private Cloud

Public Cloud workloads are growing at 33% per annum v 21% for Private Cloud However Private Cloud will remain much the largest component through to 2018(Cisco Global Cloud Index 2013-2018)

Cloud Services

• Many competing, and complimentary, services• Normally based on a flexible subscription charging model

• A mix of models• Public Cloud – offsite, managed and fully elastic • Private Cloud – offsite, managed and partially elastic• Private on Premise Cloud – onsite, managed and partially elastic• Traditional IT – onsite/offsite, user managed and relatively rigid

• Getting this mix right is a fundamentally important• ….and network capacity is a key consideration

• Making it all work together effectively = HYBRID CLOUD

What is Hybrid Cloud ?

http://blogs.vmware.com/vcloud/files/2014/09/dilbert.png

Hybrid Cloud

• The integration of Public and Private (offsite and onsite) Cloud Services, and Traditional IT workloads

• Elasticity extends to the ability to migrate workloads between Clouds and between Cloud and Traditional IT

Fixed LocationDedicated Service

Fixed LocationDedicated Service

Private Cloud Public Cloud

Virtual LocationShared Service (Off Premise)

Traditional On/Off Premise IT

Off Premise

On Premise

Hybrid Cloud ?

• Remember SETI@home• Was this a pre-cursor for Hybrid Cloud ?• Remote servers collating data from, and interoperating with, over a

million end user devices in total

• Sky on demand – Public Cloud and on Premise Private Cloud• Popular programs are downloaded from the Public Cloud overnight to

On-Premise, TV on demand devices (Private Cloud). They together form a Hybrid Cloud linking millions of subscribers

Wave 9 – What we didPrivate Cloud Public Cloud

(WAN Dependent)

Traditional or On Site IT

Off Premise(WAN

Dependent)

On Premise(WAN

Independent)

Shared ServiceLow cost of entry Fully ElasticAccessible anywhereCloud Managed

Dedicated ServiceLow > Medium cost of entrySome elasticityCloud Managed

Dedicated ServiceHigh cost of entry

Little elasticityIn house ManagedWAN independent

Accounting (FreeAgent)

CRM (Capsule)

HelpDesk(ZenDesk)

Email(Office365)

Document Manageent(SharePoint)

Productivty(MS Office)

Data Storage(Local NAS)

Data Storage(Offsite)

LAN(Meraki)

User Devices(Various BYOD)

IPT(GRD

Document Management(SharePoint)

Network Considerations

• "While network and bandwidth costs may continue to favor apps that use the intelligence and storage of the client device effectively, coordination and management will be based in the cloud.” Gartner Report - Top 10 Strategic Technology Trends for 2015

• Intra Cloud Data Centre traffic is growing exponentially. Cloud computing is well established ….next ….”Fog computing” (Cisco Systems)

• Cloud may increasingly come down to earth….• Data and devices closer to the end user• Reduced congestion on the Internet Backbone• Utilise increased options for local network capacity (fibre in the last mile)

The quality of your Network is more important ….than ever

Reliable & Available

Coverage

Scalable

Safe and Secure

Integrated

Teaching staff need to be confident that the network will just work. With more and more services becoming cloud based network resilience is critical.Focus on high use rather than ubiquitous coverage…it usually saves money….start smaller and scale up.Can you increase coverage and capacity easily as needs require…. and budget allows?Is the network capable and configured to support your in school safeguarding policies ? Does it work with your other systems ? Does it work with all of your existing and planned user devices ?

The Evolution of Cloud

LAN

DC

WAN

UTM:Network ProtectionWeb ProtectionEmail ProtectionWebserver ProtectionEndpoint Protection

UTM:FirewallAppliance/Server basedNetwork ProtectionVPN2 X WAN

Hybrid Service Module:Windows Platform:Office 365Single Sign OnActive DirectoryFile & Print

Hybrid Service Module:IaaS ContainersVMsAuto PatchedWeb GUIDR & Backup

Unified Service Management

Utility Charging Model

Modular & Flexible

Cloud Integrated

The Internet of Things ….The Internet of Everything…..Computing Everywhere One of the 10 strategic things Gartner predicts will be the major trends for 2015 – First Year on the list

• Mobile device proliferation is an obvious trend

• ….in addition Gartner predicts an increased emphasis on serving the needs of the mobile user in diverse contexts and environments, as opposed to focusing on devices alone.

"Phones and wearable devices are now part of an expanded computing environment that includes such things as consumer electronics and connected screens in the workplace and public space. Increasingly, it's the overall environment that will need to adapt to the requirements of the mobile user. This will continue to raise significant management challenges for IT organizations as they lose control of user endpoint devices. It will also require increased attention to user experience design.” Gartner Report - Top 10 Strategic Technology Trends for 2015

• The need for organisations and individuals to understand and plan for the use of a wide range of internetworked devices is becoming an inevitability

• …together with critical security considerations

The Role of User Devices (BYOD)Need

Use

Resources

Is BYOD a good fit for your school ? – Is it inevitable ? What will BYOD devices be used for ? Curriculum teaching, Curriculum related research, Homework, or all of these ?What resources will you give access to. How will you manage and control this ?

Devices

AUP’s

Education

Which devices will you support ? Windows, Windows RT, Apple, Android, Chromebook, or all of these ?What policies or standards do you expect users to comply with ? How will this be policed.

Teachers need to be equipped to support at least the basics of effective use of multiple devices.

5 things to focus on for success

One Network

Set Expectations

Support

Safe and Secure

Skills

It all has to work together… so consider implications for your LAN and Broadband connection too.Decide and document what you are going to support…and just as importantly what you are not going to support.

Run the service in house or get someone else to manage it for you. Get some good advice.

Ensure that whatever you do fully supports your in school data security and safeguarding policies.Teaching and support staff want and need to be confident and capable. Adequate and appropriate training is critical.

Summary

• The “Internet of Everything” should be an enabler for Excellence in Education…….but it won’t happen automatically

• The underlying infrastructure in many schools needs to be designed and adapted to make all of this possible and manageable……

• We can help with• Cloud design and services• Network design and services (WAN, LAN and Wireless) • Integrating Tablets, User Devices and other “Things”• Getting the most out of constrained budgets

Thank you

ContactsSales Enquiries Technical Enquiries

@wave9.ltd