Small to medium-sized business are typically faced with the challenge of either acquiring an complex, feature-rich solution or a low cost solution with only basic functionality. Siemens has now made this choice easy with the first feature-rich, cost -effective communications solution.

The Siemens HiPath All-in-One solution is a fully integrated communication solution for small to medium-sized businesses. The solution merges voice communications, voice messaging and contact center functionality, all bundled into a simple, unified solution.

Streamlined Communications: The Siemens All-in-One solution features the HiPath 3800 for reliable and flexible TDM, IP or converged telephony. It enables business to transform their business smoothly, providing a proven and practical path to convergence. Also included is the HiPath Xpressions Compact voice mail system for incoming voice calls that may otherwise go unanswered. The integrated HiPath ProCenter Agile contact center solution and integrated presence and collaboration tools provides businesses with the ability to manage and improve customer service through first contact resolution.

Flexible Configuration:HiPath All-in-One can be configured for up to 500 IP telephones, 256 analogue, or 384 digital phones. Businesses can take advan-tage of an integrated voice mail solution, providing robust functionality for up to 500 mail boxes. The powerful, contact center solution is ready to take customer calls at time of installation, and can easily scale to 64 contact center agents.

Lower total costs of ownership: HiPath All-in-One reduces total cost of ownership by providing a competitively priced solution bundle that lowers cost of purchase , installation, administration costs and reduces telecommunication charges through native VoIP capabilities.

Reduced complexity: With HiPath All-in-One, customers can order and purchase a single unified system versus a patchwork of multiple servers. It also reduces the complexity of having to install and manage separate systems. All tele-phony and voice mail features are easily managed through intuitive interfaces, while the advanced graphical user interface for the contact center application allows the easy configuration of customer interactions for call centers and call handling groups.

• Simple to install, manage and use

• Powerful, state-of-the-art functionality at an

affordable price

• Scalable TDM, IP, or converged platform

• Upgrade with optional components to meet future

business needs

Integrated Communication Solution forSmall and Medium-Sized Companies

HiPath All-in-One

www.siemens.de/hipath

Optional Clients

optiPoint 400IP

optiPoint 500TDM

optiPoint 600IP & TDM

optiClient 130 Mobile Device & Portal Support

HiPath All-in-One ConvergedCommunications PlatformThe HiPath All-in-One solution is built on the HiPath 3800 Real-Time IP System - one of the most sophisticated and reliable converged voice and data solutions available for small to medium-sized businesses. It offers a range of high performance communications functionality that meets most business communications requirements and is designed to be an economical solution with maximum flexibility to grow with your business.

HiPath All-in-One enables reliable voice communication via high quality, easy-to-use clients. The optiPoint family of phones boasts rich user experience with an intuitive and interactive user interface. Supported clients include optiPoint 500 digital telephones, optiPoint 410 and optiPoint 420 IP telephones, optipoint 600, and optiClient 130 PC soft clients.

The HiPath All-in-One provides a robust set of standard telephony features, including: Intercept position/attendant console Camp-on/call waiting tone Call forwarding from the extension Display languages Conference (internal/external) Line seizure (automatic) Music-on-hold External music source (optional) Night service/day service Park Consultation Callback on busy Call forwarding no answer after timeout Hunt group (linear/cyclic) Lock telephone (individual code lock) Transferring a call (internal/external) Recall from the public carrier

System Administration:System administration can be performed on any system telephone with a display or through Manager C. Manager C provides graphical user interface that runs on any windows based PC connected to the system. In addition, SNMP based adminis-tration and fault management, along with high speed Internet access, are available without dedicated circuits making it easy to administer.

Relocation & Mobility:The system allows users to relocate without the need for subsequent interven-tions by system administrators. A relocated user retains their existing extension number, button layout and user features. This ensures that users involved are available as quickly as possible following relocation (e.g. project groups).

Voice MailHiPath Xpressions Compact provides HiPath All-in-One customers with a user-friendly voice mail system. The system helps businesses process incoming calls to better serve their customers by handling calls that might otherwise go unanswered. The HiPath Xpressions Compact system supplies voice prompts to help subscribers leave and retrieve messages. Subscribers can record, send and receive voice messages from their personal mailboxes.

Features include: Personal and Information Mailbox Auto Attendant and Group Mailbox Class of Service Name Selection Automatic Information Services Caller CallBack Message Waiting Indicator Personalized Greetings Time, Date , Priority of call Access Protection Call Forwarding Distribution Lists for Voice Messages Message Broadcasting SMS and Pager Notification Statistics and reports User Prompts Individual User Languages

Data Protection and Security:To protect the HiPath All-in-One from unauthorized access, user and system data can only be accessed with the appropriate user ID and password.

Auto AttendantThe automated attendant answers calls 24 hours a day with your company’spersonalized greeting, and automatically routes calls to the right person, depart-ment, or voice mailbox. Routing can be based on time of day, day of week, holiday schedule, and caller input.

Callers may search user extensions by entering first three letters of mailbox users name via touch tone dialing.Extensive applications may be created by connecting a number of auto attendant mailboxes in sequence and thus allow the callers to navigate to the required functionality.

Voice Communication

Voice Mail

Auto Attendant

Call Center

Call Center or Call Handling GroupsUntil now it has been impossible tofind a SME communication platform with fully integrated call centerfunctionality for traditional call centers or call handling groups. HiPath All-in-One integrates the award winningHiPath ProCenter Agile contact centersolution, empowering businesses tomove beyond basic call distributionfeatures to a value-added competitiveadvantage. Businesses can now createcustomer service groups, order desks,technical support centers or helpdesks. HiPath All-in-One immediatelyputs your customers and businesspartners in contact with a qualifiedindividual for first contact resolutionand increased customer satisfaction.

Functionality includes: Intelligent, group-based routing Intuitive Agent Desktops for efficiently handling interactions Presence and collaboration tools to drive first contact resolution Streamlined implementation for rapid contact center deployment Easy to use, intuitive, visual management tools for streamlined contact center design, monitoring and reporting Microsoft CRM Screen Pop API

Simplify Contact Center Management HiPath ProCenter Agile provides a Manager desktop that is truly unified, with a flexible interface and a familiar “Outlook-style” screen layout. This means faster, easier design and configuration with one integrated tool for all management functions, including the Administration Center, the Broadcast Center, the Design Center and Report Center.

Voice HandlingA full set of telephony controls and tools streamline handling incoming calls. Synchronized with the arrival of each interaction at the desktop, the agent receives a “screen pop” with customer data and contact details.

Presence and Collaboration ToolsBeyond formal call center agents and informal call handling groups, enterprise employees, knowledge workers, experts, back-office personnel, and executives, all impact customer and partner situations. HiPath All-in-One provides businesses with the option to enables all or some employ-ees to be connected to the call center functionality. Agents can use the Team List and Team Bar features to view real-time presence and availability of their peers, managers or even experts outside the contact center. Detailed presence informa-tion is displayed for all media, so that agents can easily find the right person to collaborate with. Available users can be included in a call by transferring, consult-ing or conferencing with just a mouse click.

Presence & Coolaboration Tools

Report Center - Contact CenterMonitoring, Reporting & Statistics

Contact Center Agent Desktop

Design Center “Drag & Drop”Contact Center Interaction Routing

HiPath 3800 V6.0 Specifications

Max. total users: 500 max. analog users: 256 max. digital users : 384 max. IP users: 500 Max. users HiPath Cordless Office: 250 Max. number of base stations - HiPath Cordless Office: 64 Max. optiClient Attendant (PC switchboard): 6 Max. optiPoint key modules: 100

Supported Phone Sets: optiPoint 500 digital telephones optiPoint 410 and optiPoint 420 IP telephones optiPoint 600 IP/TDM telephones optiClient 130 PC soft clients

HiPath ProCenter Agile V6.5Specifications (Contact Center)

Max. # of Agents: 64 Max. # of Groups: 50 Max. # of Queues: 50 Groups-Based Routing: Yes Active Supervisors / Managers: 10/25 Optional Callback Agents: 64

Call Center –General Features Intelligent groups-based routing for voice Custom routing, call and queue processing Integrated Database Wallboard support CTI integration Reporting for contact center administra tion, real-time and historical monitoring and reporting, alerts and notifications Desktop Agent tool for handling customer interactions Integrated presence management and collaboration tools Full Desktop telephony controls; plus click-to-dial speed dial, directory, contact log

Standard Integrations: Pre-built Microsoft CRM screen-pop XML interface for workforce Management (e.g. Blue Pumpkin) Announcement Devices Spectrum Wallboards LDAP Directories Third-party IVR API XML, ODBC 3rd Party/CRM screen pop API

HiPath Xpressions Compact V2.0Specifications (Voice Mail)

Max. total storage capacity: 500 max. Auto Attendant mailboxes: 100 max. group mailboxes: 100 max. informational mailboxes: 100 ISDN-quality greetings and recorded voice messages (no data compression) 8 or 24 access channels (ports) Voice Message Recording - max. length: 20 min. Mailbox Greetings - max. length: 3 min. Auto Attendant mailbox max. length: 8 min.

HiPath All-in-One Technical Data

Network interfaces Euro-ISD So basic rate access with DSS1 protocol

SOFV, S2MFV with CorNetN and Qsigprotocols LAN Interface Module (LIM) 10 MBit for system administration via TCP/IP Call cost capture and analysis (accounting)

Dimensions H x W x D (in mm): 490 x 410 x 390 (19.30” x 16.14” x 15.35”)

Case Color: Bluegreen

Power supply Systems are designed for AC operation Supports redundant power supplies ? Rated input voltage (AC) 88 – 264 V Rated frequency: 50/60 Hz Batter supply: (DC) – 48 V

Environment/Operating Conditions Temperature +5C to +40C Relative humidity 5 – 85%

HiPath ProCenter Portfolio© Siemens AG, 2006Siemens CommunicationsHofmannstr. 51 • D-81359 München

The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice.

www.siemens.com/hipath