Broadband Connection

Installation Guide

IS-280

1

LAN Installation Overview The IS series mailing systems have the ability to connect to both the Postage Funding Server POC and the Online Services Server via a LAN connection using a standard RJ45 Ethernet patch cable. When the machine connects to the Postage Funding Server or the Online Services Server it opens a secure communication over your Internet access based on SSL protocol via HTTPS on TCP port 443. Depending on the network installed there are certain things that must be known prior to installing the system. It is likely that you will want to ask your IT department to get involved here. IP addressing: 1. Do you want to let DHCP allocate an IP address to your Mailing Machine?

Does the network have a DHCP server that will provide an IP address, default gateway, and DNS, which will allow access to the Internet?

2. Or do you want to manually assign an IP address from your organization to

the Mailing Machine? You will need to know the settings for IP address, Subnet Mask, Default Gateway, and DNS server.

Getting Internet access: The Mailing Machine needs to get access via the Internet to: na-meterservices.neopost.com using TCP port 443. 1. Will the Mailing Machine be able to get direct access to this from your LAN

once it has an IP address? If yes go to page 3. 2. Or, will someone from your IT/Security teams need to make firewall changes

to permit this? If yes go to page 4. 3. Or, will some Proxy settings need to be applied to the Mailing Machine to allow

Internet Access? If yes go to page 5.

2

Terms used: DHCP: (Dynamic Host Configuration Protocol). For Automatic IP addresses assignment. DHCP server provides the machine with an IP address. Generally requires no user intervention to obtain IP address. The DHCP server automatically assigns an IP address to the mailing system. It provides also the Default Gateway IP address, and DNS server IP address. DNS: (Domain Name System). The DNS server allows (resolves) Domain Name to IP addresses. Proxy: If a Proxy is used to access the Internet, you can set-up the machine to use it when the machine tries to access the Neopost Servers through your Internet connection. Firewall: A network security system that allows businesses to closely control access between networks and network attached devices, such as your Mailing Ma-chine and Neopost. Default settings: In its factory-default state, DHCP is enabled, DNS is in automatic mode and Proxy support is disabled. By default the port used to communicate over the Internet is port 443. If the proxy support is activated, the port used to communicate with the proxy is port 8080.

3

Sam

ple

In

stallati

on

Sce

nari

os

Sim

ple

In

tern

et

acc

ess

via

a s

tan

dard

AD

SL I

nte

rnet

con

nect

ion

: In

this

sce

nar

io,

you s

imply

plu

g t

he

Mai

ling M

achin

e in

to y

our

AD

SL

route

r or

LAN

connec

ted t

o t

he

AD

SL

route

r usi

ng a

sta

ndar

d E

ther

net

(CAT5,

RJ4

5)

cable

. The

Route

r th

en a

ssig

ns

all IP

addre

ss s

ettings

for

you

usi

ng D

HCP.

In t

he

maj

ority

of

case

s th

e M

aili

ng M

achin

e w

ill t

hen

be

able

to c

onnec

t dir

ectly

to N

eopost

usi

ng y

ou A

DSL

line.

Plug

one

end

of y

our C

AT5

cabl

e in

to y

our M

ailin

g m

achi

ne, a

nd th

e ot

her e

nd

into

you

r net

wor

k

na-m

eter

serv

ices

.neo

post

.com

TC

P po

rt 44

3

Yo

ur

Neo

po

st M

ailin

g

Mac

hin

e

4

Co

rpo

rate

In

tern

et

acc

ess

via

a F

irew

all:

Her

e yo

ur

Maili

ng M

achin

e is

connec

ted t

o y

our

inte

rnal co

rpora

te n

etw

ork

usi

ng a

sta

ndar

d E

ther

net

(CAT5,

RJ4

5)

cable

, w

ith e

ither

DH

CP a

lloca

ting t

he

IP a

ddre

ss o

r yo

ur

IT/S

ecuri

ty d

epar

tmen

ts g

ivin

g y

ou d

etai

ls

for

man

ual co

nfigura

tion.

Additio

nally

, a

secu

rity

dev

ice

calle

d a

fir

ewal

l co

ntr

ols

acc

ess

to t

he

Inte

rnet

, and m

ay b

lock

the

Maili

ng M

ach

ine.

To e

nab

le t

he

Mai

ling M

achin

e to

rea

ch N

eopost

, yo

u m

ay n

eed t

o invo

lve

your

IT/S

ecurity

tea

ms,

and a

sk

them

to p

erm

it t

he

Mai

ling M

ach

ine

to r

each

:

na-m

ete

rserv

ices.

neo

po

st.c

om

usi

ng T

CP

port

44

3.

Allo

cate

d IP

ad

res

s o

f you

r Mai

ling

mac

hine

mus

t be

allo

wed

to re

ach:

n

a-m

eter

serv

ices

.neo

po

st.c

om

TC

P p

ort 4

43

Plug

one

end

of y

our C

AT5

cabl

e in

to y

our M

ailin

g m

achi

ne, a

nd th

e ot

her e

nd

into

you

r net

wor

k

na-m

eter

serv

ices

.neo

post

.com

TC

P po

rt 44

3

Yo

ur

Neo

po

st M

ailin

g

Mac

hin

e

5

Co

rpo

rate

In

tern

et

acc

ess

via

a P

roxy S

erv

er:

H

ere

your

Mai

ling M

achin

e is

connec

ted t

o y

our

inte

rnal

corp

ora

te n

etw

ork

usi

ng a

sta

ndar

d E

ther

net

(CAT5,

RJ4

5)

cable

, w

ith e

ither

DH

CP

allo

cating t

he

IP a

ddre

ss o

r yo

ur

IT/S

ecurity

dep

artm

ents

giv

ing y

ou d

etails

fo

r m

anual

configura

tion.

Additio

nally

, a

secu

rity

dev

ice

calle

d a

Pro

xy S

erve

r is

use

d t

o p

erm

it

acc

ess

to

Neo

post

. It

is

likel

y yo

u w

ill n

eed t

o a

sk y

our

IT/S

ecuri

ty t

eam

s to

cre

ate

set

tings

for

the

Mai

ling M

achin

e in

the

Proxy

Ser

ver

Configura

tion.

They

will

nee

d t

o k

now

the

follo

win

g info

rmation:

The

Maili

ng M

achin

e nee

ds

to re

ach:

na-

met

erse

rvic

es.n

eopost

.com

usi

ng TC

P port

443 (w

hic

h is

als

o

know

n a

s SSL

or

HTTPS

).

It w

ill t

alk

to y

our

Pro

xy S

erve

r vi

a TCP p

ort

8080 b

y def

ault,

and i

s ca

pab

le o

f se

ndin

g u

sern

ame

and

pas

sword

. They

may

res

pond b

y pro

vidin

g y

ou w

ith a

Use

rnam

e an

d P

assw

ord

, as

wel

l as

an I

P addre

ss o

r D

NS n

ame

for

the

Proxy

Ser

ver.

Thes

e det

ails

will

allo

w t

he

Mai

ling M

ach

ine

to g

et a

cces

s to

Neo

post

.

Your

mai

ling

mac

hine

talk

s to

you

r Pro

xy

serv

er v

ia T

CP

port

8080

by

defa

ult.

Your

pro

xy s

erve

r will

pass

this

on

to:

na-m

eter

serv

ices

.neo

post

.com

TC

P po

rt 44

3

Plug

one

end

of y

our

CAT

5 ca

ble

into

you

r M

ailin

g m

achi

ne, a

nd th

e ot

her e

nd in

to y

our n

et-

na-m

eter

serv

ices

.neo

post

.com

TC

P po

rt 44

3

Yo

ur

Neo

po

st M

ailin

g

Mac

hin

e

6

The Mailing Machine will need the following fields completed during setup. (It may be advisable to have a member of your IT/Security teams present during installation to assist here). Proxy URL: This is the name or IP address of your Proxy Server. This will need to be provided by your IT department. Proxy Port: This is the port number allocated on the network that communicates with your Proxy Server. By default this is set to 8080. This will need to be provided by your IT department. Proxy Login: This is a user account created on your Proxy Server that allows Internet access. This will need to be provided by your IT department. Proxy Password: This is the password that would be associated to your Proxy Login. This will need to be provided by your IT department.

7

Manually configuring LAN communication settings In some unique instances, the LAN settings may have to be programmed into the IS series mailing machine in order to establish a valid connection via LAN. To manually configure LAN settings on an IS series mailing machine for a new install, the actions below are required.

|Note : If this process is not followed the System will not be able to connect using the default settings.

Remove the power from the system; remove the PSD (meter); plug the system back in and wait until the system boots up. 1. When the system powers on with no PSD (meter), you will be required to

clear a “boot with no PSD” messege. Press “OK” to display the screen below. Press the “Menu” button.

|Note: if there is no cartridge in the system, other messages may have to be cleared by pressing OK. 2. Scroll down and select ”13 Supervisor”.

No Stamp

No printing

8

3. Enter the supervisor pin code “09430”. Select “OK” to continue.

|Note: This pin code only applies when the PSD (meter) is not present. You will now be able to access the “LAN settings” via the “communication settings” option number “9”

|Note: Please ask a member of your IT administration staff to be present before adjusting these settings. If you are using a proxy server, the proxy settings can also be accessed from this menu. However the mailing system will automatically detect the proxy server during the installation wizard and request the following information.

»

9

Proxy URL: This is the name of the proxy server. This will need to be pro-vided by your IT department.

Proxy Port: This is the port number allo-cated on the network that communicated to the proxy server. This will need to be provided by your IT department.

Proxy Login: This is a user account cre-ated on the proxy server that allows internet access. This will need to be pro-vided by your IT department.

Proxy Password: This is the password that would be associated to the proxy login. This will need to be provided by your IT department.

Installation process

Proxy URL

MY PROXY

Installation process

Proxy Port

8080

Installation process

Proxy Login

USER

Installation process

Proxy Password

TEST

Once the proxy information has been entered please continue from “step C3” Activate the postal server connection. This can be found in the “Installation guide”.

10

IP Configuration report A report can be obtained to assist your IT department when configuring your network firewall to allow traffic from the mailing system. To access the report please follow steps 1-3 in page 7 and 8 of this booklet “Manually configuring LAN communication settings” this will allow you access to the “supervisor menu”. 4. Select “Reports” from the menu.

5. Select “IP Configuration report”

6. Make sure that labels are present in the label feeder. Select “Get report”

|Note: IS350 uses double labels which can be fed the same way as an envelope. The label will be printed showing the current network settings assigned to the mailing system.

Select report

7 Multi account 8 Base errors 9 Meter errors

11 Proxy configuration report

10 IP Configuration report

EXAMPLE

4155854P/D - 28/11/2019

4155854P/D - 28/11/2019