Housekeeper’s Conclave

Fortune Select JP CosmosVinod Kumar

Fortune Innovations

Innovation - Laundry Services

Needle of 1.2 mm Diameter for smallest hole on garments

Nylon laundry Pin 9mm

Heavy Duty Tagging Gun

A Solution To Avoid Confusion While Processing Guest Laundry

Tagging Gun

Laundry Service Feedback

Innovation - Rooms

Single Lady AmenitiesWe bring back the smile of Every Lady Traveler

WE Care for our Guests

From the land of Sandalwood

A tradition that we are proud of

Towel Art

An Artistic View

Linen HamperFeel of Class

Guest Services

Serve with a smile

Innovation - Public Area

MoisturizerSoft as Silk

Collection of Onyx

Innovation - Linen Room

Uniform RoomWELCOMLOOK at its best

Steam IronVertical Unlimited

Display of Amenities

Knowledge Board

Innovation - Operations

Manager Operational Report

A Tool to Measure your Performance

RevenueMeasure

Budgeted Actual Variance Last Year - This Month GOLYComments ( if any) Action Plan( if Applicable)

Date of Completion

Laundry Revenue80000

112975 32975 106120 6.45%

MiniBar Revenue 1500049816 34816 19741 152%

Internal Process

GSIPositive Negative Response Ratio Areas of Concern Comments ( if any) Action Plan( if Applicable)

Guest Comments ( Comments given by guests in FO/ Room)

96.59

0.46 2.41

Room Décor & Furnishing

Laundry GSI ( New Format)

New Format has been given for printing once received will be actioned

b) Fortune Fliers (No of employees recognised for exceeding expectations)

No of Slips issued Concerned Department Other Departments

Comments ( if any) Action Plan( if Applicable)

Nil

Nil Nil

c) Mystery/Cross Property/Ops Audit (Average Departmental Score)

Self Mystery / CP Audit Internal Audit Areas of Concern Comments ( if any) Action Plan( if Applicable)

92.85% Nil Nil

Alignment of Supplies Training on Eye for Detail

Dusting, Laundry Procedure Training on Procedure.d) Training performance

Budgeted Actual Variance Comments ( if any) Action Plan( if Applicable)

- % of sessions materialised as against dept trg calendar 8 7.58 0.42

- Total trg duration in Hrs ( Self) 4 6 2

- Total trg duration in Hrs ( Team) 16 3 -13 Will increase the training schedule to be taken by team

CompliancesCompliance Partial Compliance Non Compliance

Reasons Action Plan( if Applicable) Completion Date

* Fortune Whiteness YES

* Fortune Reflection YES

* Fortune Fragrance YES

* Uniform as per policy YES Engineering, Executive Shirts, Security, KST Pending 30th April 2011

* Reports YESCMP Complianc e

Cost Rationalisation

Cost Management Budgeted Actual Variance Comments ( if any) Action Plan( if Applicable)

* Cost of Guest Supplies 25000 70217.5 -45217.5 Guest Nights 2774

* Cleaning Supplies 35000 20521.6 14478.4

* Linen (Rooms) 85000 93203 -8203 Pillow Covers Procured

* Linen ( F&B) 15000 43139 -28139 New Linen for wash

* Flowers/Décor 10000 16555 -6555 VIP Arrivals Fam Trip

* Guest Stationary 8000 11804.5 -3804.5

* Laundrying Cost for uniform 22750 65415 -42665 Staffs been issued 3 Sets

OPERATIONAL COST COMPARED AGAINST STANDARDS

Compliance Partial Compliance Non Compliance

Reasons Action Plan( if Applicable) Completion Date

Guest Supplies YES Nil Nil

Cleaning Supplies YES Nil Nil

Linen( Room and F & B) YES Nil Nil

Team Management - linked to Attrition Control Yes Ms Vijayalaxmi is Absconding from 5th March 2011

Manpower Productivity Report

Name DesignationBudgeted Actual Avg Manhours

Man hours Mandays Man Hours Mandays Per Mandays

Vinod Kumar Exe Housekeeper243 27 275 27 10.19

Reddy Housekeeping Exe243 27 276 27 10.22

Raibata Desk Attendant 243 27 292 27 10.81

Asisa Supervisor243 27 279 27 10.33

karthick Supervisor243 27 270 27 10.00

Subramani Supervisor243 27 291 26 11.19

Sangam.m Desk Attendant 243 27 272 25 10.88

Jobin Supervisor243 27 300 25 12.00

Venkat GSA243 27 250 25 10.00

Venkatesh GSA243 27 265 23 11.52

Sashi GSA243 27 269 24 11.21

Halesh GSA243 27 270 26 10.38

Prasad GSA243 27 250 25 10.00

Girish GSA243 27 200 20 10.00

Dilip Apprentice243 27 260 26 10.00

Arun GSA243 27 256 27 9.48

Ajay GSA243 27 210 21 10.00

John Bosco GSA243 27 220 21 10.48

Amith GSA243 27 104 11 9.45

Sahadev GSA243 27 43 4 10.75

Abishek Trainee243 27 270 27 10.00

Total 5103 567 5122 491 10.42

Employee RetentionFortune Ascent Program

Open for Questions…….