Information Technology in Higher Education: Critical Success Factors ISP 499z Jennifer Powers...
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Transcript of Information Technology in Higher Education: Critical Success Factors ISP 499z Jennifer Powers...
Information Technology in Higher Education: Critical
Success Factors
ISP 499z
Jennifer Powers
February 3, 2003
2.3.03 IT in Higher Education
Stakeholders: Who are involved?
Stakeholders: Who are involved?
StudentsTraditionalNon-traditional
Parents High schools Faculty Library
2.3.03 IT in Higher Education
Stakeholders: Who are involved?
Stakeholders: Who are involved?
Administrative computing Academic computing Budget office Admissions office Employers
2.3.03 IT in Higher Education
Issues:Whose got what?
Issues:Whose got what?
Students & parents--expectations (learning, employment, costs)
High schools--preparation Faculty--expectations
What is expected of them by administration (tenure & research)
What can they expect from their students (teaching) Library
What is expected of them Who’s in charge of the university system
2.3.03 IT in Higher Education
Issues:Whose got what?
Issues:Whose got what?
Administrative & academic computingWho’s in charge of the systems
Budget office--declining budgets, increasing costs
Admissions--student and employer expectations
Employers--expectations
2.3.03 IT in Higher Education
Issues:How have they changed?
Issues:How have they changed?
Students and parents High schools Faculty Library Administrative and academic computing Budget office Admissions office Employers
2.3.03 IT in Higher Education
Change:How does it happen?
Change:How does it happen?
Unfreeze Change Refreeze
What changes need to be made?Who is most affected by the changes?What does this mean for IT in higher education?
2.3.03 IT in Higher Education
Critical success factors:What must go right?
Critical success factors:What must go right?
Critical success factors … are the few key areas where “things must go right” for the business to flourish. (Rockart 1979, p. 85)
Perspectives Students/parents: learning, employment, costs Faculty: teaching, tenure, research Administrators: service, costs Employers: employees
2.3.03 IT in Higher Education
CSFs:How does IT come into play?
CSFs:How does IT come into play?
StudentsCustomized learningJob skillsLifelong learning skills
FacultyCommunication with colleaguesTeaching methods
2.3.03 IT in Higher Education
CSFs:How does IT come into play?
CSFs:How does IT come into play?
AdministratorsCustomized servicesReduced costs
EmployersSkilled knowledge workers
2.3.03 IT in Higher Education
CSFs:So what are they?
CSFs:So what are they?
What must happen for students to successfully use IT?
AccessTraining and supportCommunicationCooperation
2.3.03 IT in Higher Education
CSFs:So what are they?
CSFs:So what are they?
What must happen for faculty to successfully use IT?
Training and supportCommunicationAccessCooperationRewards
2.3.03 IT in Higher Education
CSFs:So what are they?
CSFs:So what are they?
What must happen for administrators to successfully use IT?
CommunicationTrainingFinancial planLeadership (CIO)Strategic planCooperation
2.3.03 IT in Higher Education
CSFs:So what are they?
CSFs:So what are they?
What must happen for employers to successfully use IT?
Communication
2.3.03 IT in Higher Education
Measurement:How do we know it worked?
Measurement:How do we know it worked?
Students Jobs
Faculty Tenure Publications
Administrators Graduates Research
Employers Employee turnover
2.3.03 IT in Higher Education
Critical success factors:What did she just say?Critical success factors:What did she just say?
Perspectives Students
--learning
--employment
--costs
Faculty
--teaching
--research
--tenure
Administrators
--service
--costs
Employers
--employees
IT impacts Customized learning
Job skills
Lifelong learning skills
Communication
Teaching methods
Customized service
Reduced costs
Skilled knowledge workers
CSFs Access
Training/support
Communication
Cooperation
Training/support
Communication
Access
Cooperation
Rewards
Communication
Training/support
Financial plan
Leadership (CIO)
Strategic plan
Cooperation
Communication
Measurement Jobs Tenure
Publication
Graduates
Research
Employee turnover
2.3.03 IT in Higher Education
CSFs:So what matters most and
what is being done about it?
CSFs:So what matters most and
what is being done about it? Communication
Communicate IT plan to everyoneExplain why IT is important, especially to those not interested
Different teaching approaches according to different teaching–learning processes
Provide hands-on training
2.3.03 IT in Higher Education
CSFs:So what matters most and
what is being done about it?
CSFs:So what matters most and
what is being done about it? ODC Ideabook
Ohio Dominican CollegeEncourages faculty to exchange ideas on how they are using IT
What is UA doing?
2.3.03 IT in Higher Education
CSFs:So what matters most and
what is being done about it?
CSFs:So what matters most and
what is being done about it? Cooperation
Hire CIO to provide leadershipHold open meetingsConduct focus groupsReconsider tenure and promotion criteriaProvide funding for faculty to try innovative teaching methods
2.3.03 IT in Higher Education
CSFs:So what matters most and
what is being done about it?
CSFs:So what matters most and
what is being done about it? IUPUI (Indiana University/Purdue
University Indianapolis)Promotion and Tenure committee now includes additional criteria
Provide time off for faculty to devote to IT What is UA doing?
2.3.03 IT in Higher Education
CSFs:So what matters most and
what is being done about it?
CSFs:So what matters most and
what is being done about it? Training and support
Have experts available for consultation Offer workshops for students, faculty and staff Teach students how to learn from computers and
video presentations Develop ongoing budget Establish Center for Technology in Education
2.3.03 IT in Higher Education
CSFs:So what matters most and
what is being done about it?
CSFs:So what matters most and
what is being done about it? IUPUI
Provide electronic and traditional resources, consulting services, meeting space and funding
What is UA doing?
2.3.03 IT in Higher Education
Discussion:Drucker’s prophecy?
Discussion:Drucker’s prophecy?
In 1998, Peter Drucker thought that IT was about to revolutionize education.
What, specifically, did he think would happen?
What has or has not happened yet? Do you think, with more time, some of
his ideas will come to fruition?