Informal oral communication
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Transcript of Informal oral communication
Informal Oral Communication:Informal Talking
Dictating Letters and ReportsConducting and Participating in Meetings
Using the TelephoneListening
Nonverbal Communication
Voice Quality – talking with variations in pitch, delivery and volume.
Talking Style – blending voice quality and personality.
Word Choice – finding the right words for the listener.
Adaptation – fitting a message to the mind of a unique listener.
Good relationship between human beings require courtesy.
Good talkers use courtesy in their conversation
They encourage others to make their voice heard
Don’t dominate or drown out others. Apply the Golden Rule; accord others the
courtesy you expect from them.
Gather the facts Plan the message Make the words flow Speak in a strong, clear voice Give paragraphing and other mechanics
as needed Play back intelligently Proofread for accuracy
Plan the meeting Follow the plan Move discussion along Control those who talk too much Encourage participation from those who
talk too little Control time Summarize at appropriate places
As a participant in a meeting you should- Follow the agenda Participate Do not talk too much Cooperate Be courteous
Many businesspeople are discourteous and inefficient in phone communication.
Many of us have bad techniques.◦ Bad voice quality◦ Inconsiderate
When calling◦ introduce yourself and ask for person you want◦ explain purpose of call if unsure of person to
contact When answering
◦ identify company/office and offer to help◦ emphasize thoughtful answering practices
Identify yourself by name and affiliation Speak clearly and distinctly Deliver a complete and accurate message Give important information slowly End with goodwill comment
Turning off the ringer when it could disrupt others.
Not using them at social gatherings. Avoiding talking while driving. Avoiding discussing personal matters around
others. Not talking too loud. Calling from a quiet place.
The receiving end of communication. Caused more problems and sending end. It involves
◦ Sensing◦ Filtering◦ Remembering.
You must first want to improve. Then force yourself to pay attention. Work on the accuracy of your filtering. Think from the speaker’s viewpoint. Consciously try to remember.
Stop talking Put talker at ease Show talker you want to listen Remove distractions Empathize with talker Be patient Hold your temper Go easy on argument and criticism Ask questions Stop talking
It is the communication that occurs without words.
We use it to reinforce our words.
Four Types:a) Body Language:- How we gesture with arms, fingers, hands, face
and such- Our eye movements- Our physical appearance communicate about us
b) Space:Four types: Intimate Personal Social PublicWe communicate differently in each space, as
determined by our culture
c) Time:• How we give meaning to time is a third type of
nonverbal communication.• Punctuality, orderly activities vary in importance by
culture.
d) Paralanguage It is how the words are delivered. It creates meaning because of speed, pitch,
volume and connection of words. Expectancies about background, appearance,
appearance and personality are part of paralanguage.
THANK YOU ALL